Medicalib

What Medicalib does

Medicalib is a France-based digital health marketplace that connects patients requiring home care with certified liberal healthcare professionals - specifically nurses (IDEL), physiotherapists (kinésithérapeutes), and midwives (sages-femmes). The platform uses a geolocation-based matching system to dispatch care requests to the nearest available professionals; the company reports an average 25-minute response time and that 92% of users receive a professional response within two hours. The service is free for patients, with professionals conventionné (state-approved rates) and care reimbursed 60% by Assurance Maladie. Underlying infrastructure is hosted in compliance with the French HDS (Hébergeur de Données de Santé) standard through a partnership with Padok, and the service is listed on the government portal Mon Espace Santé.

The company operates four product lines: the core Medicalib consumer marketplace (1.5 million+ patients served cumulatively and 11,000+ active professionals); Medicalib Pro, a planning and patient-record application used by the professional side; Medicalib Prévention, an enterprise B2B vertical delivering workplace health prevention campaigns to 600+ companies and 27,000+ employees in 2024 (86 NPS); and Medicalib Établissement, which coordinates patient discharge and post-hospitalization home care follow-up for healthcare establishments including AP-HP and Korian. Distribution relies on the consumer website/app, direct enterprise sales for prevention, and channel partnerships with hospitals, health insurers (Malakoff Humanis, SanteClair), and complementary platforms. The business operates only within France and the entity is privately held; HELLOSANTE is identified as the parent/data controller. No funding rounds, headcount, or revenue figures are disclosed in the available source data.

Name

Medicalib

Legal name

Medicalib

Website

https://medicalib.fr

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Medicalib is a French digital health marketplace connecting patients with certified independent home-care nurses, physiotherapists, and midwives, supplemented by an enterprise prevention vertical and hospital-discharge coordination partnerships.

Ownership category

akta.pro rank

Product category

Healthcare Marketplace

NAICS

Home Health Care Services (621610), Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Home healthcare marketplace
• Patient-professional matching
• Workplace health prevention
• Hospital discharge coordination
• Liberal healthcare practice software

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Patient care coordination marketplace: The core service is free for patients. Medicalib generates revenue by facilitating connections between patients and healthcare professionals (nurses, physiotherapists, midwives). Healthcare services are reimbursed 60% by Assurance Maladie (French national health insurance) with the remaining 40% covered by supplemental insurance or paid by the patient directly to the professional.
2. Enterprise prevention health services: B2B services offering customizable workplace health prevention programs to enterprises. Companies receive tailored health campaigns including themed sessions, animation formats, and communication toolkits. Pricing is quote-based for enterprise clients.
3. Healthcare establishment coordination: Partnership services with healthcare establishments (hospitals, clinics) to facilitate patient discharge coordination and post-hospitalization home care follow-up.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Medicalib operates a digital marketplace platform that connects patients requiring home healthcare with a nationwide network of independent, state-certified liberal healthcare professionals — nurses (IDEL), physiotherapists, and midwives. Patients submit a free care request online in about three minutes and are matched with the nearest available professional, typically contacted within 25 minutes on average and within two hours for 92% of users; the service also supports enterprise workplace health prevention programs and hospital-to-home discharge coordination for healthcare facilities.

Product overview

Medicalib est une plateforme de santé digitale composée de quatre offres distinctes : la plateforme principale Medicalib qui met en relation les patients avec des infirmiers, kinésithérapeutes et sages-femmes libéraux pour des soins à domicile ; Medicalib Pro, une application professionnelle pour les soignants，使他们能够管理他们的日程、患者档案和出诊；Medicalib Prévention，一个面向企业的健康预防服务；以及Medicalib Établissement，为医疗机构提供的协调服务。

Differentiator

Problem solved

Functional benefit

Brands

• Medicalib Prévention: Enterprise health prevention services for companies, including workplace health and wellness programs
• Medicalib Pro

Products and services

• Medicalib (patient marketplace platform) Online marketplace that lets patients submit a care request in roughly three minutes and be contacted by an available state-certified liberal nurse (IDEL), physiotherapist, or midwife nearby, typically within 25 minutes on average and within two hours for 92% of users. Free for patients; services performed by independent professionals are reimbursed 60% by Assurance Maladie with the remaining 40% covered by supplementary insurance or paid directly to the professional.
• Medicalib Pro Professional practice-management application for liberal nurses, physiotherapists, and midwives that supports planning, patient file digitization, patient base renewal, reduced administrative workload, round organization, and the Medicalib patient matching workflow. Available on the Apple App Store and Google Play.
• Medicalib Prévention B2B workplace health prevention service for enterprises that delivers customizable health campaigns covering dermatology screenings, psychological support, musculoskeletal disorder prevention, and other themed sessions, with communication kits, on-site mobilization of 40,000+ healthcare professionals, and results measurement. Quote-based pricing; reported to drive a 4× ROI per euro invested and a 50% lift in qualified applications through employer-brand impact.
• Medicalib Établissement Dedicated coordination service for healthcare establishments that organizes the transition from hospital to home by mobilizing Medicalib's network of healthcare professionals for post-hospitalization follow-up, supporting reductions in readmissions and continuity of care. Customers/announced partners include AP-HP (Assistance Publique - Hôpitaux de Paris) and Korian.

Quantifiable outcome

• 96% of patients recommend Medicalib for its efficiency in finding available healthcare professionals
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• PadokcoreTechnology or IntegrationPadok provides HDS (Hébergeur de Données de Santé) certified health data hosting for Medicalib. This partnership ensures that patient personal health data is secured according to the highest French healthcare data protection standards.
• AP-HP (Assistance Publique - Hôpitaux de Paris)coreStrategic or Co-development PartnerMajor partnership with Paris public hospital system for coordinating patient discharge and post-hospitalization home care follow-up, facilitating smooth transitions from hospital to home.
• KoriancoreStrategic or Co-development PartnerPartnership with Korian, a leading healthcare and medical-social care group, for coordinating home care services and supporting continuity of care for patients.
• Paris RegionminorStrategic or Co-development PartnerRegional partnership supporting healthcare access and coordination in the Greater Paris region.
• SanteClairminorGTM or Marketing PartnerHealth insurance and prevention services partner, likely providing referral or complementary service connections.
• Malakoff HumanisminorGTM or Marketing PartnerCorporate social protection and health insurance group partner for employee health services.
• Silver AllianceminorStrategic or Co-development PartnerSilver Alliance is a network of 33 brands committed to senior well-being at home. Medicalib is a member, contributing to senior care by connecting elderly patients with home healthcare professionals after hospital discharge.
• Mon Espace SantécoreChannel Partner/ Reseller/ DistributorMedicalib is listed in the official French government health platform Mon Espace Santé catalog of trusted digital health services, providing visibility and credibility among patients using the national health portal.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Doctolib: France's dominant healthcare appointment booking platform with millions of users and tens of thousands of healthcare professionals. While primarily focused on in-clinic visits, Doctolib's scale and capital make it the most significant incumbent threat to Medicalib's home care matching model.
• Docplanner: European leader in healthcare booking and practice management software operating across multiple countries. Comparable business model of connecting patients with healthcare providers, though currently more clinic-focused than home care.

Direct peers

• Libheros: French digital platform connecting patients with home-based healthcare professionals (nurses, physiotherapists, midwives). Directly competes with Medicalib in the same French home care marketplace category with similar customer segments.
• Maiia: French healthcare appointment and patient management platform serving healthcare professionals and patients, with overlap in home care coordination and teleconsultation features.
• KelDoc: French online appointment booking service for healthcare professionals owned by Cegedim. Competes in the same French market with overlapping patient and provider segments.

Regional players

• Zocdoc: US-based healthcare appointment marketplace with the same core business model of matching patients with available providers. While geography differs, the marketplace dynamics, GTM, and value proposition are highly analogous.
• Aladom: French home care services directory and information portal for seniors and dependent persons. Targets the same French home care market with a content/directory rather than matching marketplace model.

Emerging players

• Qare: French telehealth and digital health services platform offering remote consultations. While virtual rather than in-home, it competes for the same French patient digital health wallet and overlaps in care coordination use cases.
• MesDocteurs: French telehealth and medical information platform, already a Medicalib partner. Operates in adjacent digital health coordination space with overlap in patient navigation services.
• Caresense: European digital health platform enabling coordination between hospitals, home care providers, and patients. Addresses similar hospital-to-home transition use cases that Medicalib's Établissement product targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/medicalib_team
• Facebookfr-fr.facebook.com/medicalib
• LinkedInfr.linkedin.com/company/medicalib
• Instagraminstagram.com/medicalib.pro

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medicalib