XiVo
XiVO is a French open-source IP telephony and unified communications platform (UC, CC, and collaboration) published by Avencall SAS and owned by Canada's Volaris Group since December 2023, serving more than 700 enterprises, public-sector organizations, universities, and contact centers with over 300,000 daily end-users in France.
- Company typePrivate
- Founded2005
- HeadquartersLimonest, France
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What XiVo does
XiVO is an open-source IP telephony and unified communications platform developed and published by Avencall SAS, headquartered in Dardilly near Lyon, France. The platform is built on top of Asterisk, with a proprietary XiVO management layer, a Python-based microservices architecture, and REST APIs; it supports SIP and WebRTC protocols and integrates Jitsi for video conferencing. Its core product family comprises XiVO UC (softphone, directory, chat, video, mobile), XiVO CC (contact center agent/supervisor tools, call queuing, recording, analytics), and XiVO Connect (a sovereign French open-source collaboration suite), supplemented by add-on modules including XiVO Edge, Meeting Rooms PRO, IVR Editor PRO, and Mobile Application PRO.
XiVO generates revenue through a freemium open-source model: the community edition is freely downloadable, while enterprise and public-sector deployments are monetized via annual support and maintenance subscriptions, professional services for implementation and migration, and managed cloud services hosted in sovereign French data centers through partners such as Free.pro (Jaguar Network / Iliad Group). The company targets French public administration, education and research, contact centers, and private enterprises of 150-5,000+ users, with named customers including Ville de Lille, SDIS 02, Groupama Rhône-Alpes Auvergne, Université de Lille, ACOEM, and Santévet. XiVO reports more than 700 enterprise, public-sector, university, and call-center clients with over 300,000 daily end-users.
Since October 2020 the company has been owned by the Wisper Group, and in December 2023 Avencall was acquired by the Canadian vertical software conglomerate Volaris Group, providing capital and an international platform for expansion beyond France. The company employs 51-100 people and is led by CRO Florian Clerc, R&D Director Laurent Meiller, and Commercial Director Thomas Bernigaud.
XiVo firmographics
Firmographics- Name
- XiVo
- Legal name
- Avencall
- Website
- https://xivo.solutions
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- XiVO is a French open-source IP telephony and unified communications platform (UC, CC, and collaboration) published by Avencall SAS and owned by Canada's Volaris Group since December 2023, serving more than 700 enterprises, public-sector organizations, universities, and contact centers with over 300,000 daily end-users in France.
- Ownership category
- akta.pro rank
XiVo industry classification
Industry- Product category
- Unified Communications & IP Telephony Software
- NAICS
- All Other Telecommunications (517810), Wired and Wireless Telecommunications (except Satellite) (5171), Computer Systems Design Services (541512)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)
- akta.pro primary industry
- Virtualized IMS & VoIP Core (vIMS) (HDAFANAE)
Keywords
Where XiVo is headquartered
LocationHeadquarters
- HQ city
- Limonest
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
XiVo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Open Source Software Licenses: XiVO is distributed as open-source software with freely downloadable community versions. Enterprise-grade deployments may include paid support contracts and professional services.
- Enterprise Support and Maintenance Contracts: Avencall offers support contracts providing ticket access, dedicated knowledge bases, training, and professional services for enterprise and public sector deployments.
- Professional Services and Integration: Implementation, migration, and integration services for organizations deploying XiVO on-premise or in cloud environments.
- Cloud / Hosted Services: XiVO offers cloud-hosted solutions (through partners like Free.pro) where the platform is hosted in sovereign French data centers, providing managed services to customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Community / Open Source – Free download |
| Subscription | Annual | Enterprise / On-Premise – Custom pricing |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
XiVo product offering
Product offeringCore offering
XiVO is an open-source unified communications and IP telephony platform providing enterprise VoIP, softphones, contact center, video conferencing, and collaborative tools. The solution is built on Asterisk with proprietary extensions and is offered as on-premise or cloud-hosted deployments targeting private enterprises, public administrations, education, and call centers across France and beyond.
Product overview
XiVO is an Open Source unified communications and IP telephony platform developed by Avencall (now part of the Wisper Group). The product portfolio consists of three core solutions: XiVO UC for enterprise unified communications with softphony, directory, and video conferencing; XiVO CC for contact center operations with agent/manager interfaces and call analytics; and XiVO Connect as a sovereign French open-source collaboration alternative. The platform operates on-premise or in cloud configurations, built on Asterisk with WebRTC support for browser-based softphones. Additional modules include XiVO Edge for distributed architecture, Meeting Rooms PRO, IVR Editor PRO, and Mobile Application PRO.
Differentiator
Problem solved
Functional benefit
Brands
- XiVO UC: Unified communications solution offering softphony, directory, fixed telephony integration, chat, videoconferencing, and mobile application for enterprise communications.
- XiVO CC (XiVO CC Relation Client)
- XiVO Connect
Products and services
- XiVO UC Unified Communications solution providing IP telephony, softphony, directory, switchboard, fixed-line integration, chat, video conferencing, and mobile applications for enterprise communications.
- XiVO CC Contact Center solution providing agent and manager interfaces, skill-based call routing, call queues, call recording, real-time statistics, callbacks, and reporting for customer relationship management.
- XiVO Connect 100% French and Open Source collaborative tool providing messaging and team collaboration as a sovereign alternative to proprietary collaboration platforms.
- XiVO Edge Distributed architecture module enabling scalable and resilient XiVO deployments across multiple remote sites.
- Meeting Rooms PRO Professional meeting room management module providing video conferencing room organization and management capabilities.
- IVR Editor PRO Interactive Voice Response (IVR) editor for creating and managing automated phone menus and custom call routing configurations.
- Mobile Application PRO Mobile application extension providing XiVO telephony and unified communications features on iOS and Android devices for remote and mobile workers.
Quantifiable outcome
- More than 500 enterprise, government, and public sector clients served across France
- +3 more outcomes
Companies that use XiVo
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles4 records
XiVo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature8 records
XiVo partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and flagship.
- Club Décision DSIcoreClub Décision DSI is France's largest independent IT decision-maker organization with 1,500 members including CIO/DSI and RSI professionals, 13 sector ambassadors, and annual events. XiVO/Wisper has maintained a Gold partnership since 2010 (originally through Avencall). The partnership provides access to enterprise IT decision-makers through exclusive events including DSI Meeting, dinner galas, and professional roundtables.
- Free.pro (Jaguar Network / Iliad Group)coreFree.pro (Jaguar Network, B2B subsidiary of the Iliad Group) partners with XiVO/Avencall to host the solution in sovereign French data centers. Free.pro provides high-speed fiber network, cloud infrastructure, AI-based anti-fraud tools, and big data analytics for real-time consumption monitoring. The partnership is 100% French and RGPD-compliant, serving joint customers including Skill & You, ACOEM, and CEO Car Caring. Free.pro serves over 1,200 enterprise and public organization clients.
- Wisper GroupflagshipWisper Group acquired Avencall (XiVO) in October 2020, integrating XiVO into the Wisper product family alongside workspace virtualization solutions (CeBox). Wisper serves as both publisher and integrator of the XiVO platform.
- Jitsi (Open Source Video)coreXiVO integrates Jitsi, an open-source video conferencing platform, to provide WebRTC-based video meetings, screen sharing, and integrated chat within the XiVO UC environment. Jitsi serves as the underlying video technology for XiVO's meeting and collaboration features.
- Asterisk (Open Source PBX)coreXiVO is built on top of Asterisk, the open-source PBX framework. Asterisk serves as the core telephony engine powering SIP registration, call routing, IVR, conferencing, and other telephony functions within the XiVO platform.
Scale indicators8 records
Recent moves7 records
Expansion highlights7 records
XiVo competitors and assessment
Company assessmentDirect peers
- 3CX: Open-source and proprietary PBX/UC platform offering softphones, video, and contact-center features on-premise or in the cloud. Closely comparable to XiVO on product scope, Asterisk-adjacent architecture, and SMB-to-mid-market positioning.
- Wildix: European-headquartered unified communications and collaboration vendor offering PBX, WebRTC collaboration, and contact-center functionality. Comparable to XiVO in targeting European mid-market buyers with a focus on interoperability and channel partners.
- Yeastar: PBX and UC provider (P-Series, S-Series appliances) with strong SME/mid-market traction and a growing channel. Comparable to XiVO in on-premise and cloud deployment options for organizations migrating from legacy PBX systems.
Broad incumbents
- Sangoma Technologies: Commercial steward of Asterisk and broader UC/CC portfolio including Switchvox, FreePBX, and Star2Star. Comparable as XiVO's underlying telephony engine plus a much larger incumbent competitor in the Asterisk-based PBX market.
- Mitel Networks: Long-standing business communications vendor with on-premise and cloud UC/CC offerings serving enterprises and public-sector customers. Comparable to XiVO in addressing mid-market and government telephony modernization, with a much broader product portfolio.
- RingCentral: Global cloud UCaaS/CCaaS leader and named XiVO competitor in its comparison content. Comparable as the dominant cloud PBX XiVO is positioning against on cost and sovereignty grounds for European enterprises and public-sector buyers.
- Avaya: Established enterprise UC and contact-center vendor with large installed bases in government and large enterprises. Comparable to XiVO in targeting legacy PBX modernization and contact-center opportunities, with broader portfolio and global reach.
- Alcatel-Lucent Enterprise: European-headquartered vendor of on-premise and cloud UC, contact-center, and networking solutions with strong public-sector and education references. Comparable to XiVO in serving French and European government, education, and enterprise buyers.
Regional players
- Diabolocom: French and European cloud CCaaS vendor serving mid-market and enterprise customer-experience use cases. Comparable to XiVO CC as a French/European contact-center alternative, with a cloud-native model.
Others
- Jitsi (8x8): Open-source WebRTC video conferencing platform that XiVO integrates for video meetings. 8x8's commercial Jitsi-as-a-Service and broader UC portfolio make Jitsi both a technology partner and adjacent UC competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
XiVo social profiles
Digital presenceXiVo compliance and trust
Trust signalCompliance1 record
XiVo financial estimates
Financial estimateRevenue estimate
Valuation estimate
XiVo leadership team
Management profileNumber of profiles
Profiles5 records
XiVo funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
XiVo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about XiVo
What does XiVo do?
XiVO is an open-source unified communications and IP telephony platform providing enterprise VoIP, softphones, contact center, video conferencing, and collaborative tools. The solution is built on Asterisk with proprietary extensions and is offered as on-premise or cloud-hosted deployments targeting private enterprises, public administrations, education, and call centers across France and beyond.
Is XiVo a public or private company?
XiVo is a private company. It is classified as corporate owned and is currently operating.
When was XiVo founded?
XiVo was founded in 2005. It employs 51 to 100 people.
Where is XiVo based?
XiVo is headquartered in Limonest, France, in the Europe region.
How does XiVo make money?
Four revenue lines are on record. Open Source Software Licenses are the primary driver. The others are enterprise Support and Maintenance Contracts, professional Services and Integration and cloud / Hosted Services.
Who are XiVo's main competitors?
Direct peers on record are 3CX, Wildix and Yeastar. Broad incumbents are Sangoma Technologies, Mitel Networks, RingCentral, Avaya and Alcatel-Lucent Enterprise. Diabolocom is listed as a regional player. Jitsi (8x8) is listed as an others.
Does XiVo have an API?
Yes. XiVO provides a REST API for third-party integration. The documentation covers multiple API interfaces including: XiVO REST API for core telephony operations, XiVO Configuration server API, Recording server REST API, Unified Communication Framework (XUC) for integrating communication features into third-party applications, and Third Party Login URL Integration. The platform also supports CTI (Computer Telephony Integration) with a CTI Server and CTI Protocol for desktop application integration. Developer documentation is at documentation.xivo.solutions/en/2022.10/api_sdk/api_sdk.html.
What industry is XiVo in?
XiVo's product category is Unified Communications & IP Telephony Software. Its primary akta.pro industry code is HDAFANAE, Virtualized IMS & VoIP Core (vIMS). Its NAICS code is 517810 and its SIC code is 7385.