What CACTUS CLUB CAFE does

Cactus Club Cafe, operated by Cactus Restaurants Ltd. (founded 1988, headquartered in Vancouver, BC), is a Canadian premium casual dining chain running 38 full-service restaurants across British Columbia, Alberta, Saskatchewan, and Ontario in Canada, with recent expansion into Florida and Massachusetts in the United States. The company employs more than 6,500 people, operates a subsidiary brand called King Taps, and is led by President Andrew Latchford with co-founder Scott Morison. The core product is a chef-driven modern North American menu delivered in an upscale yet approachable dining environment, complemented by signature cocktails (The Niner, Frosé, Hand of God), private dining for groups of 16+, and event buyouts.

The business operates an omni-channel model: in-restaurant dining anchored by a SevenRooms reservation system, direct online ordering for pickup (cactusclubcafe.com) and delivery through DoorDash and UberEats in Canada, digital and physical gift cards issued via CashStar (Blackhawk Network) with bulk corporate tiers, and location-specific SMS marketing. Technology integrations include Google Analytics and Crazy Egg for web analytics, Meta/LinkedIn/TikTok for targeted advertising, and AI customer platforms for service interactions, with explicit non-training policies on customer data. Compliance footprint includes PIPEDA, CCPA, GDPR-aligned privacy practices, WCAG 2.1 Level AA accessibility, and a Modern Slavery supply-chain statement.

Revenue is generated primarily through transaction-based food and beverage sales across 38 locations, supplemented by gift card sales (treated as deferred revenue until redemption), private event bookings with beverage minimums, and promotional programs such as Happy Hour, Late Night deals starting at $5, and Wine Tuesdays at half-price bottles. Sustainability and sourcing commitments (Ocean Wise seafood, 100% Canadian chicken, Certified Angus Beef from Canadian ranchers, and NFACC membership since 2019) are positioned as part of the core value proposition.

Name

CACTUS CLUB CAFE

Legal name

Cactus Restaurants Ltd.

Website

https://cactusclubcafe.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Cactus Club Cafe operates a 38-location premium casual dining chain across Canada and the United States, serving everyday elevated dining, private events, delivery, and gift card customers under the Cactus Restaurants Ltd. umbrella.

Ownership category

akta.pro rank

Product category

Casual Dining Restaurants

NAICS

Full-Service Restaurants (722511)

SIC

Retail-Eating & Drinking Places (5810), Retail-Eating Places (5812)

akta.pro primary industry

Hotel & Resort Restaurants (THAFACAH)

Keywords

• Casual dining restaurants
• Full-service restaurants
• Restaurant dining services
• Private dining events
• Online food ordering

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices36 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain

Revenue model

1. Restaurant Dining: Full-service restaurant dining across 38 locations in Canada and the US. Revenue generated from food and beverage sales, with average check sizes driven by their elevated everyday dining positioning, signature cocktails, and premium steak offerings.
2. Online Ordering and Delivery: Direct online ordering through their website for delivery and pickup. Available in Canada only. Uses third-party delivery partners (DoorDash, UberEats) and direct website ordering.
3. Private Dining and Events: Private event hosting including group dining (16+), semi-private, and full buyout options. Revenue from food service, beverage minimums, and potential room rental fees for events not meeting minimum spend requirements.
4. Gift Cards: Digital and physical gift cards sold online and in restaurants. Bulk corporate orders available with bonus tiers (10-20% back in bonus cards for orders $500+). Gift cards redeemable at Cactus Club Cafe and King Taps locations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Cactus Club Cafe operates a chain of 38 full-service premium casual dining restaurants across Canada and the United States, offering a chef-driven modern North American menu with bold, refined dishes, signature cocktails, sushi, steaks, and seasonal items. The company provides in-restaurant dining, online ordering for delivery and pickup (Canada), private event hosting, and digital and physical gift card sales under its Cactus Club Cafe and King Taps brands.

Product overview

Cactus Club Cafe is a casual dining restaurant chain operating on a unified restaurant model with integrated service offerings. The core product is their full-service restaurant featuring chef-driven modern North American cuisine with an upscale yet approachable vibe. Supporting the restaurant experience are multiple integrated service modules: Digital & Physical Gift Cards (for gifting and corporate bulk orders), Restaurant Reservations (via SevenRooms), Private Dining & Events (for group bookings and buyouts), Online Ordering for delivery and pickup (through DoorDash and UberEats), and Text Marketing SMS programs. Additional services include Happy Hour promotions, Careers recruitment, and a Blog for community engagement. The company also operates a related brand, King Taps, and accepts gift cards at both brands.

Differentiator

Problem solved

Functional benefit

Brands

• King Taps: Restaurant brand operated by Cactus Restaurants Ltd., alongside Cactus Club Cafe.

Products and services

• Cactus Club Cafe Restaurant Dining

Quantifiable outcome

• Consistently ranked as a top workplace in Canada
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• National Farm Animal Care Council (NFACC)coreStrategic or Co-development Partner · 1 January 2019Member since 2019 of NFACC, a uniquely Canadian organization bringing together animal welfare groups, enforcement, government, and farmers under a collective decision-making model for advancing farm animal welfare.
• Ocean Wise™ (Vancouver Aquarium)coreStrategic or Co-development PartnerCactus Club Cafe proudly sources Ocean Wise™ seafood, supporting the Vancouver Aquarium's program for sustainable seafood choices. This partnership ensures guests enjoy environmentally friendly fish and shellfish year-round, contributing to ocean health and sustainable fish populations.
• Canadian Roundtable for Sustainable Beef (CRSB)coreStrategic or Co-development PartnerMulti-stakeholder community dedicated to advancing sustainability in the Canadian beef industry. Supports Cactus Club's commitment to environmental, social, and economic sustainability. Menu features Certified Angus Beef® from Canadian ranchers.
• Canadian Chicken Farmers (Raised By a Canadian Farmer)coreStrategic or Co-development PartnerProgram ensuring high animal care standards on chicken farms across Canada, founded on codes developed by NFACC. Cactus buys 100% Canadian chicken, supporting Canadian farmers.
• Make-A-Wish® CanadaminorGTM or Marketing PartnerAnnual partnership during Dessert Month where Cactus supports granting life-changing wishes for children with critical illnesses through dessert sales.
• DoorDashminorChannel Partner/ Reseller/ DistributorThird-party delivery partner for Cactus Club Cafe online delivery orders in Canada. Handles last-mile delivery logistics.
• UberEatsminorChannel Partner/ Reseller/ DistributorThird-party delivery partner for Cactus Club Cafe online delivery orders in Canada. Handles last-mile delivery logistics.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• The Keg Steakhouse + Bar: Iconic Canadian premium-casual steakhouse chain (100+ locations), with comparable check sizes, multi-unit Canadian footprint, and overlapping customer demographic of affluent everyday diners.
• Joey Restaurant Group: Canadian premium-casual multi-concept operator (JOEY, JOEY Shipyards, LOCAL) with a similar upscale-but-approachable vibe, signature cocktail culture, and comparable AUV and check size.
• Earls Kitchen + Bar: Western Canada–origin premium-casual chain (60+ locations) with chef-driven menu, vibrant bar program, and a similar 'elevated everyday' positioning targeting the same date-night and corporate-event occasions.
• Milestones Restaurants: Canadian full-service premium-casual chain (40+ locations) positioned in the same everyday-elevated segment, with comparable price points, bar program emphasis, and suburban-mall and urban locations.
• Moxies: Canadian premium-casual full-service chain (~70 locations) with a comparable bar-and-grill menu, happy hour programs, and an overlapping guest base seeking vibrant, contemporary dining environments.

Emerging players

• STK Steakhouse: Premium-casual steakhouse concept focused on vibrant, design-forward dining and strong cocktail culture — comparable in experiential positioning and aspirational guest demographic, though more upscale and US-centric.

Broad incumbents

• Texas Roadhouse: US premium-casual steakhouse chain with comparable middle-to-upper check sizing, full bar, and similar 'everyday celebration' positioning — a useful US-side comparable for unit economics and growth trajectory.
• The Cheesecake Factory: US premium-casual chain with massive menus, large checks, and aspirational dining room design — a relevant US benchmark for check size, brand-led experience, and private event / bar revenue mix.
• Recipe Unlimited (Cara Operations): Public Canadian multi-brand restaurant operator (Harvey's, Swiss Chalet, The Keg stake) — directly comparable as a multi-concept, multi-unit Canadian restaurant portfolio with adjacent brand strategy.
• Boston Pizza: Largest Canadian casual-dining chain (400+ locations) with broader, more value-oriented positioning — directly comparable in market segment and unit economics, though differentiated by scale and price point.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/cactusclubcafe
• Xx.com/cactusclubcafe
• Facebookfacebook.com/cactusclubcafe

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CACTUS CLUB CAFE