What Member Solutions does

Member Solutions, founded in 1991 and headquartered in Hatboro, Pennsylvania, is a privately held SaaS provider of membership management and recurring-billing software for small and mid-sized businesses. The company's core product is a proprietary PCI-DSS Level 1 compliant billing platform paired with a dedicated human billing team that performs payment recovery, chargeback disputes, and customer follow-up on failed payments. Target verticals are primarily US-based SMBs in martial arts schools and fitness studios, with secondary segments in health clinics, gun ranges, trades (HVAC, roofing, plumbing, solar), specialty shops, and service businesses; the company reports serving 11,000+ businesses cumulatively since founding. The technology stack includes a card network updater service, a decline code analysis engine covering 87 distinct codes, real-time dashboards, digital membership agreements with e-signatures, a customer-facing Member Portal, and AI-powered features for natural-language data queries and nightly data-hygiene checks.

The business model combines a subscription base fee starting at $99/month per business with a 2.9% transaction fee on processed payments, plus managed-services revenue recognized through active revenue recovery rather than separate fees. Setup, migration, and onboarding are provided at no charge when businesses go live within 30 days, and the company emphasizes no long-term contracts with month-to-month cancellation. Distribution is exclusively direct, via website-driven inbound and phone-based inside sales, with industry-matched billing specialists conducting 15-minute free billing assessments and 30-minute tailored demos. The company is bootstrapped with no external funding rounds disclosed, led by President Todd Blyth, Chief Growth Officer Chris Fossenier, Director of R&D Kevin Lous, and Director of Finance Vanessa Lewis. Certification posture includes PCI-DSS Level 1, Visa Global Registry listing, GDPR, CCPA/CPRA across 17 US states, and PIPEDA compliance, supporting cross-border data handling for SMB payment processing at scale.

Name

Member Solutions

Legal name

Member Solutions

Website

https://membersolutions.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Member Solutions provides PCI-DSS Level 1 compliant membership billing software paired with a dedicated human billing team, serving primarily US-based SMBs in martial arts, fitness, health clinics, gun ranges, trades, and service businesses.

Ownership category

akta.pro rank

Product category

Membership Billing Software

NAICS

Software Publishers (5132), Collection Agencies (561440)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Billing, Payments & Subscription Support (BPAAABAC)

akta.pro secondary industries

Recurring Billing & Subscription Payments Enablement (FSAMACAF), Recurring Billing, Subscriptions & Tokenized Payments (CRAFALAH)

Keywords

• Membership billing software
• Recurring payment processing
• Revenue recovery services
• Membership management platform
• Automated billing services

Headquarters

HQ city

Hatboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription Base Fee: Core subscription fee starting at $99/month per business. Covers access to billing platform, membership management software, and included services. Plans scale based on billing volume and services required.
2. Transaction Percentage Fee: 2.9% per transaction on processed payments. Applied to all successful recurring billing collections. Most businesses recover the cost in the first month through improved payment recovery rates.
3. Revenue Recovery Services: Active recovery of failed payments, chargebacks, and delinquent accounts through human-led outreach, bank disputes, and paperwork filing. Included as part of service — revenue recognized as improved collection rates rather than separate fees.
4. Professional Services (Migration/Setup): Setup and migration services are provided at no charge when businesses implement within 30 days. No additional setup fees, training costs, or onboarding charges.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Member Solutions sells a membership billing and management platform combined with a dedicated human billing team that handles recurring payment processing, revenue recovery from failed payments, chargeback disputes, digital membership agreements, and customer follow-up for membership-based businesses. The platform includes real-time dashboards, automated invoicing, a customer-facing Member Portal, attendance tracking, PCI-compliant payment processing, AI-powered data hygiene tools, and an AI chat assistant. It targets US-based SMBs such as martial arts schools, fitness studios, health clinics, gun ranges, trades, specialty shops, and recurring-service businesses.

Product overview

Member Solutions is a membership management and billing service combining a software platform with a dedicated human billing team. The core offering is the Member Solutions Billing Platform, which provides automated invoicing, real-time dashboards, and a customer-facing Member Portal. This is supplemented by add-on services including Revenue Recovery (human-led payment follow-up and chargeback disputes), a Dedicated Billing Team (account monitoring and customer communication), Membership Agreements (digital contracts with e-signatures), Billing & Payments (multi-method payment processing), and the Monthly Financial Statement (detailed reporting). AI capabilities include an AI Chat Assistant for staff queries and an AI Data Hygiene tool for nightly account health checks. The company also offers free resources including a Billing Conversation Kit, Membership Metrics Calculation Guide, and Member Retention Playbook. Services are offered across martial arts schools, fitness studios, health clinics, gun ranges, trades, specialty shops, and service businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Member Solutions Billing Platform A membership management and billing platform with real-time dashboards, automated invoicing, member portal, attendance tracking, multi-method payment processing, and PCI-DSS Level 1 compliance. Includes a dedicated human billing team for revenue recovery and customer follow-up.
• Revenue Recovery Service A team of billing specialists that handles payment follow-up, chargeback disputes, bank calls, and professional customer outreach when payments fail, going beyond automated email retries to actively recover delinquent revenue.
• Dedicated Billing Team Billing specialists, collections professionals, and account managers who monitor every account, catch failed payments, update card info, call banks, dispute chargebacks, contact customers professionally, handle account maintenance, and send monthly reports.
• Membership Agreements Digital contract management with e-signatures, secure cloud storage, renewal tracking, automated renewal notices, and automated re-signing/upgrading workflows for all 50 states.
• Billing & Payments Automated invoicing, real-time payment tracking, multiple payment methods (credit cards, ACH, bank drafts), PCI-compliant processing, and revenue reporting.
• Monthly Financial Statement Detailed monthly financial reports showing collections, revenue recovery, delinquent accounts, payment breakdowns, and revenue trends with real-time dashboard access.
• Cash Flow Accelerator Revenue audit service that identifies billing leaks, recovers revenue from failed payments, sets up automated prevention systems, and provides monthly financial reporting.

Quantifiable outcome

• 19% more revenue recovered from delinquent accounts on average
• +6 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature12 records

Partnerships

Four partnerships are on record, tiered core.

• HubSpot, Inc.coreTechnology or IntegrationCRM and marketing automation provider. Form submissions, contact records, and email communications are stored in HubSpot. HubSpot DPA is in place for data processing compliance.
• Resend, Inc.coreTechnology or IntegrationTransactional email delivery service handling form confirmations, lead-magnet delivery, and internal team notifications.
• Cloudflare, Inc.coreTechnology or IntegrationContent delivery network (CDN) and distributed-denial-of-service (DDoS) protection. Network-level traffic including IP addresses and request headers transit Cloudflare before reaching origin server.
• Imperva, Inc.coreTechnology or IntegrationWeb application firewall (WAF) providing enterprise-level security. Protects traffic behind DDoS and bot mitigation at the network edge with layered spam and abuse defenses.

Scale indicators11 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Kicksite: Martial arts school management software with billing, automated payments, and member management. Direct competitor in Member Solutions' core martial arts school segment.
• PushPress: Gym and fitness studio management software with recurring billing, member check-in, and contract management. Comparable SaaS offering to Member Solutions for the same fitness/gym customer base.
• Zen Planner: Business management software for martial arts, fitness, and dance studios with billing, member management, and automated recurring payments. Directly targets the same martial arts and fitness SMB market as Member Solutions.
• Glofox: Studio management software for fitness and martial arts businesses with membership billing, recurring payments, and member portals. Highly comparable to Member Solutions' fitness/martial arts offering but software-only without the human-led billing team layer.
• Pike13: Client management and billing software for fitness, wellness, and recreation businesses. Overlaps with Member Solutions' fitness and service business segments through recurring billing and membership management.
• ClubReady: Club management platform for fitness studios with member billing, contract management, and automated payment processing. Directly competes in the fitness/martial arts billing space with a software-led approach.

Broad incumbents

• Mindbody: Vertical SaaS platform for fitness, wellness, and beauty businesses offering scheduling, membership management, and billing. Competes with Member Solutions in the fitness studio segment but as a broader front-desk operating system rather than a specialized billing service.
• Stripe (Billing): General-purpose payment platform with Stripe Billing for subscriptions and recurring revenue, including automated retry and recovery logic. A horizontal incumbent that could commoditize the recurring billing layer Member Solutions provides.
• Square (Subscriptions): Payment and subscription management platform serving SMBs with recurring billing, inventory, and POS tools. A horizontal incumbent that competes with Member Solutions at SMBs seeking integrated commerce operations.

Emerging players

• Recurly: Subscription billing management platform for subscription-based businesses with built-in dunning, recovery, and churn management. Competes with Member Solutions' recurring billing infrastructure but without the human-led recovery team.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/MemberSolutions
• Facebookfacebook.com/MemberSolutions
• LinkedInlinkedin.com/company/396960

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Member Solutions