ECH
ECH Incorporated is a South Australian not-for-profit charity, founded in 1964, providing integrated retirement living (109 villages, ~2,000 properties), in-home aged care, allied health, and wellness services to approximately 15,000 older South Australians annually across 7 wellness centres.
- Company typePrivate
- Founded1964
- HeadquartersParkside, Australia
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What ECH does
ECH Incorporated (ECH) is a not-for-profit, profit-for-purpose charity headquartered in Parkside, Adelaide, delivering integrated retirement living and aged care services to older South Australians. Founded in 1964, the organisation operates 109 retirement villages containing approximately 2,000 properties under Licence to Occupy agreements, complemented by 7 wellness centres across metropolitan Adelaide and Victor Harbor offering allied health (physiotherapy, podiatry, dietetics, occupational therapy, massage, speech pathology, social work), fitness programming (Balance, Strong & Stable, Tai Chi, Circuit classes), and carer support services including dementia respite.
ECH's revenue model is multi-stream: (i) one-time Entry Contributions on retirement village occupancy with refundable exit entitlements minus management fees and ongoing weekly maintenance charges; (ii) recurring government subsidies through the Support at Home program (which replaced Home Care Packages from November 2025) and the Commonwealth Home Support Programme (CHSP), plus client co-contributions ranging from 5% to 80% of service cost depending on classification; (iii) self-funded care paid hourly at disclosed rates (e.g., $184/hr for physiotherapy, $240/hr for enrolled nurse clinical care, $119/hr for domestic assistance, $19.25 per meal); and (iv) unit-priced wellness and allied health services. The organisation also recently extended into palliative care via a partnership with Heal at Home, providing a $25,000 intensive-care allocation for end-of-life clients.
ECH serves approximately 15,000 South Australians annually, with 6,000 active service clients, 2,000 village residents, and over 250,000 consults, visits, and group class interactions per year. Customer acquisition relies on a direct sales motion (phone 1300 275 324, website enquiry forms, in-person consultations) layered with the government-mandated My Aged Care assessment pathway for subsidised services. The technology stack is conventional: an ECH mobile app, online contact forms, cookie-based marketing analytics, and machine-learning tools governed by a Generative AI Procedure. Distribution is exclusively South Australia-based. Leadership comprises CEO Alan Morrison and a Board that includes recently appointed Dr Helena Williams and retiring Dr Stephen Christley, with Chris Dury serving as CIO.
ECH firmographics
Firmographics- Name
- ECH
- Legal name
- ECH Incorporated
- Website
- https://ech.asn.au
- Company type
- Private
- Founded year
- 1964
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- ECH Incorporated is a South Australian not-for-profit charity, founded in 1964, providing integrated retirement living (109 villages, ~2,000 properties), in-home aged care, allied health, and wellness services to approximately 15,000 older South Australians annually across 7 wellness centres.
- Ownership category
- akta.pro rank
ECH industry classification
Industry- Product category
- Aged Care and Retirement Living Services
- NAICS
- Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)
- akta.pro secondary industries
- Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Healthy Aging & Longevity Lifestyle Coaching (HSADAGAK), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL)
Keywords
Where ECH is headquartered
LocationHeadquarters
- HQ city
- Parkside
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
ECH business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Retirement Living - Licence to Occupy: ECH generates revenue through Entry Contributions (upfront payments for the right to occupy retirement properties), weekly maintenance fees, and refundable deposits. Residents pay an entry contribution to secure occupancy rights under a Licence to Occupy agreement. When departing, ECH refunds the exit entitlement minus specific deductions outlined in the residence contract.
- Support at Home Services: ECH provides government-subsidised care through the Support at Home program and Commonwealth Home Support Programme (CHSP), as well as self-funded care options. Revenue comes from government subsidies (based on assessment levels) and client contributions. Self-funded clients pay directly for services at hourly rates.
- Wellness and Allied Health Services: ECH generates revenue from fitness classes, therapeutic exercise programs, and allied health services including physiotherapy, podiatry, dietetics, occupational therapy, massage therapy, speech pathology, and social work. These are provided at Wellness Centres across Adelaide and Victor Harbor.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Entry Contribution (Retirement Living) |
| Subscription | Pay-as-you-go | Support at Home Program - Clinical Care |
| Subscription | Pay-as-you-go | Support at Home Program - Independence Support |
| Subscription | Pay-as-you-go | Support at Home Program - Everyday Living |
| Unit Pricing | Pay-as-you-go | Allied Health Services - Standard Hours |
| Unit Pricing | Pay-as-you-go | Personal Care Services |
| Unit Pricing | Pay-as-you-go | Domestic Assistance |
| Unit Pricing | Pay-as-you-go | Nursing Services |
| Unit Pricing | Pay-as-you-go | Transport Services |
| Unit Pricing | Pay-as-you-go | Respite Services |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
ECH product offering
Product offeringCore offering
ECH is a not-for-profit aged care provider in South Australia delivering retirement living (109 villages with nearly 2,000 properties under Licence to Occupy agreements), government-funded and self-funded in-home care through the Support at Home program and Commonwealth Home Support Programme, allied health services (physiotherapy, podiatry, dietetics, occupational therapy, massage, speech pathology, social work), group fitness and therapeutic exercise programs, assisted living at Crichton Court, dementia and carer support, and community engagement programs through 7 wellness centres across Adelaide and Victor Harbor.
Product overview
ECH (Enabling More Confidence at Home) is a not-for-profit aged care provider offering an integrated portfolio of retirement living and home care services across South Australia. The core offering consists of Retirement Living (109 villages with nearly 2,000 properties under Licence to Occupy agreements) and Support at Home (delivered via Support at Home program, Commonwealth Home Support Programme, or Self-Funded Care). Supporting service lines include Wellness Services (Physiotherapy, Dietetics, Podiatry, Occupational Therapy, Remedial Massage, Music Therapy, Social Work, Speech Pathology, Exercise Physiology) and Fitness Services (group programs like Strong & Stable, Tai Chi, Balance). Additional offerings include Assisted Living at Crichton Court, Carer Support, and Community Hub programs. The ECH App provides mobile access to services. ECH operates 7 Wellness Centres across Adelaide and Victor Harbor serving 15,000 South Australians with 250,000+ consults annually.
Differentiator
Problem solved
Functional benefit
Products and services
- Retirement Living Independent retirement living properties across 109 villages in South Australia, offering nearly 2,000 units for people aged 65+ under Licence to Occupy agreements with no Stamp Duty payable.
- Support at Home Integrated home care services enabling older South Australians to live independently, funded through the Support at Home program, Commonwealth Home Support Programme (CHSP), or self-funded options.
- Wellness Services Allied health services including Physiotherapy, Dietetics, Podiatry, Occupational Therapy, Remedial Massage, Music Therapy, Social Work, Speech Pathology, and Exercise Physiology delivered at ECH Wellness Centres.
- Fitness Services Group fitness and therapeutic exercise programs including Balance, Core Strength, Circuit, Strong & Stable, Tai Chi, Strength for Life, and Neurological Rehabilitation classes delivered at Wellness Centres.
- Carer Support Support services for family caregivers including Dementia Support, Day Programs, and Dementia Day Respite to help carers provide care while maintaining their own wellbeing.
- Community Hub Social programs and events including Walking Groups, Walking Footy, Bus Trips, Social Programs, Keep Connected Magazine, and Living Well Program for community engagement.
- Assisted Living (Crichton Court) Assisted living units at Crichton Court, Henley Beach, offering nineteen units with included domestic assistance, meal services, and linen exchange for older adults needing extra support.
- ECH App Mobile application for clients and families to access ECH services, information, and support tools.
- Support at Home Program Government-funded comprehensive care program with 8 funding levels covering Clinical Care, Independence Support, and Everyday Living categories, operating on a quarterly budget system.
- Commonwealth Home Support Programme (CHSP) Entry-level government funding for minor, occasional support services including Home Services, Wellness Services, and Respite for older Australians needing basic assistance.
- Self-Funded Care Privately funded care option providing immediate access to all ECH services without government assessment, offering maximum flexibility and control over service selection.
- End-of-Life Pathway and Palliative Nursing Services Partnership with Heal at Home delivering intensive home and clinical care for older Australians with a terminal prognosis of three months or less, providing a $25,000 allocation for up to 12-16 weeks of palliative support enabled through a medical practitioner's End-of-Life Pathway Form and 24/7 specialised palliative nursing teams in Adelaide.
Companies that use ECH
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
ECH technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ECH partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Heal at HomecoreECH is partnering with Heal at Home to deliver Palliative Care Nursing Services. This partnership provides older Australians with a terminal prognosis of three months or less a one-off $25,000 allocation for intensive home and clinical care, enabled through a medical practitioner's End-of-Life Pathway Form and supported by 24/7 specialised palliative nursing teams in Adelaide.
- Australian Government - Department of Health and Aged CarecoreECH operates under government-funded care programs including the Support at Home program (replaced Home Care Packages from November 2025) and Commonwealth Home Support Programme (CHSP). Government subsidies form a core part of ECH's revenue model for aged care services.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
ECH competitors and assessment
Company assessmentDirect peers
- Silver Chain Group: Australian not-for-profit provider of in-home health, aged, and palliative care with national reach including South Australia. Direct competitor in home and community care.
- KinCare: National provider of in-home aged care, disability, and wellness services. Comparable in Support at Home / CHSP delivery and allied health focus, though for-profit and home-care-led.
- Catholic Healthcare: Faith-based not-for-profit provider of retirement living, in-home care, and residential aged care across NSW, QLD, and VIC. Comparable integrated aged care model and NFP status.
- ACH Group: Adelaide-based not-for-profit provider of retirement living, in-home care, allied health, and residential aged care in South Australia. Most direct comparable given shared geography, integrated service model, and NFP structure.
- Baptcare: Faith-based not-for-profit aged care provider across Victoria, Tasmania, and beyond offering retirement living, home care, and allied health. Comparable integrated community-services model.
- Bolton Clarke: One of Australia's largest not-for-profit aged care providers, offering home care, retirement living, and allied health nationally. Comparable in scale and service breadth, though multi-state.
- Resthaven: South Australian not-for-profit aged care provider offering retirement living, home care, and residential services. Comparable scale, regional concentration, and integrated service portfolio.
- Uniting AgeWell: Not-for-profit aged care provider operating retirement living, home care, and residential services across Victoria and Tasmania. Comparable integrated community-services model.
- mecwacare: Victorian not-for-profit provider of retirement living, home care, residential aged care, and allied health. Comparable in integrated service offering and NFP governance structure.
Regional players
- UnitingSA: South Australian not-for-profit aged and disability care provider operating retirement living and community services. Comparable in SA-based NFP integrated community services, though with a broader disability focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ECH social profiles
Digital presenceECH compliance and trust
Trust signalCompliance3 records
ECH financial estimates
Financial estimateRevenue estimate
Valuation estimate
ECH leadership team
Management profileNumber of profiles
Profiles3 records
ECH funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ECH M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ECH
What does ECH do?
ECH is a not-for-profit aged care provider in South Australia delivering retirement living (109 villages with nearly 2,000 properties under Licence to Occupy agreements), government-funded and self-funded in-home care through the Support at Home program and Commonwealth Home Support Programme, allied health services (physiotherapy, podiatry, dietetics, occupational therapy, massage, speech pathology, social work), group fitness and therapeutic exercise programs, assisted living at Crichton Court, dementia and carer support, and community engagement programs through 7 wellness centres across Adelaide and Victor Harbor.
Is ECH a public or private company?
ECH is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was ECH founded?
ECH was founded in 1964. It employs 501 to 1,000 people.
Where is ECH based?
ECH is headquartered in Parkside, Australia, in the Oceania region.
How does ECH make money?
Three revenue lines are on record. Retirement Living - Licence to Occupy is the primary driver. The others are support at Home Services and wellness and Allied Health Services.
Who are ECH's main competitors?
Direct peers on record are Silver Chain Group, KinCare, Catholic Healthcare, ACH Group, Baptcare, Bolton Clarke, Resthaven, Uniting AgeWell and mecwacare. UnitingSA is listed as a regional player.
Does ECH have an API?
No public API is recorded for ECH.
What industry is ECH in?
ECH's product category is Aged Care and Retirement Living Services. Its primary akta.pro industry code is HLADAAAE, Independent Living with Supportive Services (Light ADL/IADL Support), with a secondary code of HLADABAC, Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place). Its NAICS code is 6233 and its SIC code is 8050.