ITCS
ITCS (UK) Ltd is a UK-wide managed IT services provider founded in 2004, delivering managed IT support, cyber security, telecoms, networking, software, and digital marketing to SMEs and enterprises from offices in Bridgend, London, Dorchester, and Warwickshire.
- Company typePrivate
- Founded2004
- HeadquartersBridgend, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ITCS does
ITCS (UK) Ltd is a privately held, founder-managed UK managed IT services provider founded in 2004 and headquartered in Bridgend, South Wales, with regional offices in London, Dorchester (acquired via Poundbury Systems in May 2024), and Warwickshire. The company delivers an integrated portfolio across six pillars: business IT support (managed services, 24/7/365 helpdesk, IT consultancy, training), cyber security (Cyber Essentials / Cyber Essentials Plus certification support, ISO 27001, penetration testing, dark web monitoring, phishing simulation), telecoms and broadband (cloud phone systems, Microsoft Teams Direct Routing, business mobiles, leased lines), network solutions (structured cabling, fibre, CCTV, access control), software and web design (bespoke software, CRM, BMS, Sage integrations), and marketing/SEO (PPC, content, social). Its stack is anchored on Microsoft 365, Azure, Teams, SharePoint, and Power BI, with Veeam for backup and DRaaS, ESET for endpoint security, and Dell/Cisco/AWS partnerships — making it effectively a Microsoft-centric MSP with multi-vendor breadth.
The company monetizes primarily through recurring managed IT support contracts (monthly subscriptions), supplemented by project-based professional services in cyber, telecoms installations, cabling, web/software development, and digital marketing. Pricing is quote-based and tailored; free IT and security audits feed a consultative sales motion targeting UK SMEs as the primary segment with secondary enterprise work. The GTM is sales-led via phone, website quote requests, client portal, Microsoft Partner channel, and four regional offices supporting UK-wide field engineering. It holds ISO 9001, ISO 14001, ISO 27001, Cyber Essentials Plus, and Microsoft Partner credentials, reports 9,750 customers, 99% SLA compliance, and 97% retention. No external funding, no parent company, and no revenue disclosure are evidenced; the leadership team is long-tenured with the Managing Director present from founding.
ITCS firmographics
Firmographics- Name
- ITCS
- Legal name
- ITCS (UK) Ltd
- Website
- https://itcs.co.uk
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ITCS (UK) Ltd is a UK-wide managed IT services provider founded in 2004, delivering managed IT support, cyber security, telecoms, networking, software, and digital marketing to SMEs and enterprises from offices in Bridgend, London, Dorchester, and Warwickshire.
- Ownership category
- akta.pro rank
ITCS industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Communications Services, Nec (4899)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where ITCS is headquartered
LocationHeadquarters
- HQ city
- Bridgend
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
ITCS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring revenue from fully managed IT support contracts providing proactive monitoring, maintenance, help desk support, and IT infrastructure management for businesses across the UK
- Cyber Security Services: Revenue from security assessments, Cyber Essentials/CE+ certification support, penetration testing, vulnerability scanning, and ISO 27001 compliance services
- Telecoms and Connectivity: Business telecoms including cloud phone systems, Teams Direct Routing, broadband, leased lines, business mobiles, and unified communications
- Software and Web Design: Custom web development, bespoke software, CRM systems, branding, and digital marketing services typically billed as project-based or retainer engagements
- Network Solutions: Structured cabling, data cabling, fibre optics, wireless networks, CCTV, and electrical installations for businesses
- Cloud Services: IaaS, SaaS, PaaS offerings with private, public, and hybrid cloud solutions including Microsoft 365 and Power BI implementation
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Tailored managed IT support contracts |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels9 records
ITCS product offering
Product offeringCore offering
ITCS is a UK-wide managed IT services provider delivering fully managed IT support, cyber security, business telecoms, network infrastructure, software development, and digital marketing services to SMEs and enterprise clients. The company operates six integrated service pillars covering business IT support (24/7/365 helpdesk, monitoring, data backup, DRaaS), cyber security (Cyber Essentials, ISO 27001, penetration testing), telecoms and broadband (cloud phone systems, Teams Direct Routing), network solutions (structured cabling, fibre, CCTV), software and web design (bespoke CRM/BMS, web development), and marketing/SEO services.
Product overview
ITCS is a multi-award-winning UK-wide managed IT services provider offering an integrated portfolio of six interconnected service pillars: (1) Business IT Support encompassing managed services, 24/7/365 coverage, IT security, data backups, disaster recovery (DRaaS), business continuity, IT consultancy, and IT training; (2) Cyber Security Services including cyber awareness training, Cyber Essentials/Cyber Essentials Plus certification, ISO 27001 implementation, cloud security, phishing simulations, dark web monitoring, vulnerability scanning, PCI DSS compliance, and penetration testing; (3) Telecoms & Broadband comprising unified communications, cloud phone systems, Microsoft Teams Direct Routing, call centre solutions, business mobiles, and connectivity; (4) Network Solutions covering structured cabling (Cat5e/Cat6/Cat6a/fibre), wireless networks, electrical installations, CCTV, and access control; (5) Software & Web Design offering bespoke software, web development, CRM/BMS systems, and Sage integrations; and (6) Marketing & SEO including search engine optimisation, PPC, social media marketing, and content marketing. The company operates as a Microsoft Partner and Veeam-certified reseller, delivering solutions backed by ISO 9001, ISO 14001, ISO 27001, and Cyber Essentials Plus certifications.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Fully managed, proactive IT support covering helpdesk, network monitoring, security management, data backups, and strategic IT consultancy for businesses of all sizes across the UK.
- 24/7/365 IT Support
Quantifiable outcome
- 20% average cost savings on IT & Telecoms
- +10 more outcomes
Companies that use ITCS
Customer profileNamed customers4 records
Segments9 records
Ideal customer profiles3 records
ITCS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature4 records
ITCS partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- MicrosoftcoreCertified Microsoft Partner providing Microsoft 365, Azure, Teams, SharePoint, Power BI, and related Microsoft solutions. Offers comprehensive implementation and support services for Microsoft products.
- AWScoreAmazon Web Services cloud platform partnership for cloud infrastructure and services.
- AzurecoreMicrosoft Azure cloud platform integration for cloud services, migrations, and hosting solutions.
- CiscocoreNetworking solutions partner providing enterprise networking equipment and solutions.
- DattocoreDatto backup and disaster recovery solutions partner for business continuity services.
- DellcoreHardware partner providing Dell computers, servers, and enterprise hardware solutions.
- VeeamcoreVeeam authorized reseller and implementation partner for data backup and recovery solutions including Veeam Backup & Replication, Veeam ONE, and Cloud Connect.
- ESETcoreCybersecurity partner providing endpoint protection and security solutions.
- BTcoreBT authorized partner for telecommunications and network services including broadband and leased lines.
- GammacoreTelecommunications partner providing business phone systems and connectivity services.
- Virgin Media BusinesscoreBusiness connectivity partner for broadband and network services.
- VodafonecoreMobile and connectivity partner for business mobile services and data plans.
- Cyber Essentials / NCSCcoreCertified Cyber Essentials and Cyber Essentials Plus assessor helping other businesses achieve cybersecurity certification.
- EEminorMobile network partner for business connectivity services.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
ITCS competitors and assessment
Company assessmentDirect peers
- ANS Group: UK managed services provider offering cloud, security, and business IT support to mid-market and enterprise customers. Directly comparable to ITCS on managed IT, cybersecurity, and Microsoft cloud services, with similar UK-wide coverage.
- Pure Technology Group: UK managed IT services, cyber security, and cloud provider. Comparable to ITCS on managed IT support, cyber security, and Microsoft cloud services delivery to mid-market.
- Redsquid: UK managed IT, telecoms, and cyber provider for SMEs. Comparable to ITCS on the bundled managed-services-plus-telecoms-plus-cybersecurity model serving regional UK businesses.
- Air IT: UK managed IT services, cloud, and cyber-security provider serving SMEs primarily. Directly comparable to ITCS as a full-service UK MSP with proactive monitoring, 24/7 support, and Microsoft cloud offerings.
- Node4: UK managed cloud, security, and connectivity MSP with Microsoft and Azure specialisation. Closely comparable to ITCS on cloud managed services, Microsoft partnership, and cybersecurity services to mid-market UK businesses.
- Cobweb Solutions: UK managed IT, cloud, and cyber services provider for SMEs and mid-market. Comparable to ITCS in Microsoft 365/Azure-led managed services, cybersecurity assessment, and London/South-East presence.
- Sapphire (managed services): UK managed IT services and cyber security firm serving mid-market businesses. Comparable to ITCS on managed IT, cybersecurity, and compliance offerings.
- M247: UK-headquartered managed cloud, connectivity, and security provider serving SMEs and mid-market. Directly comparable to ITCS on managed IT services, telecoms/broadband, and cybersecurity delivery model.
Emerging players
- Spiral Solutions: UK-based managed IT services and Microsoft 365/Azure partner with similar SME focus. Comparable to ITCS on managed IT support and Microsoft cloud delivery, but smaller in scale and footprint.
Broad incumbents
- Daisy Group: One of the largest UK-based managed IT, telecoms, and cloud services providers serving SMEs and enterprises. Highly comparable to ITCS across managed IT support, connectivity, and cloud, but operates at materially greater scale and breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
ITCS social profiles
Digital presenceITCS compliance and trust
Trust signalCompliance5 records
ITCS financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITCS leadership team
Management profileNumber of profiles
Profiles13 records
ITCS subsidiaries and ownership
Company hierarchySubsidiaries1 record
ITCS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITCS M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITCS
What does ITCS do?
ITCS is a UK-wide managed IT services provider delivering fully managed IT support, cyber security, business telecoms, network infrastructure, software development, and digital marketing services to SMEs and enterprise clients. The company operates six integrated service pillars covering business IT support (24/7/365 helpdesk, monitoring, data backup, DRaaS), cyber security (Cyber Essentials, ISO 27001, penetration testing), telecoms and broadband (cloud phone systems, Teams Direct Routing), network solutions (structured cabling, fibre, CCTV), software and web design (bespoke CRM/BMS, web development), and marketing/SEO services.
Is ITCS a public or private company?
ITCS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITCS founded?
ITCS was founded in 2004. It employs 11 to 50 people.
Where is ITCS based?
ITCS is headquartered in Bridgend, United Kingdom, in the Europe region.
How does ITCS make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cyber Security Services, telecoms and Connectivity, software and Web Design, network Solutions and cloud Services.
Who are ITCS's main competitors?
Direct peers on record are ANS Group, Pure Technology Group, Redsquid, Air IT, Node4, Cobweb Solutions, Sapphire (managed services) and M247. Spiral Solutions is listed as an emerging player. Daisy Group is listed as a broad incumbent.
Does ITCS have an API?
No public API is recorded for ITCS.
What industry is ITCS in?
ITCS's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM). Its NAICS code is 541513 and its SIC code is 7370.