GoodSAM
- Company typePrivate
- Founded2013
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
GoodSAM firmographics
Firmographics- Name
- GoodSAM
- Legal name
- GoodSAM Platform
- Website
- https://goodsamapp.org
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
GoodSAM industry classification
Industry- Product category
- Emergency Response Software
- NAICS
- Ambulance Services (62191), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Health Services (8000), Services-Management Services (8741)
- akta.pro primary industry
- Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)
- akta.pro secondary industries
- Emergency Department (ED) Information Systems & Documentation (HLACAAAE), Crisis Management & Communications Support (Mass Notification) (BPABANAF)
Keywords
Where GoodSAM is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
GoodSAM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Enterprise SaaS Platform: B2B SaaS platform providing emergency response solutions to government agencies and healthcare providers through annual or multi-year contracts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Trial - 2-month evaluation period |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
GoodSAM product offering
Product offeringCore offering
GoodSAM provides a cloud-based, modular emergency response platform for police, ambulance, fire and rescue services, and healthcare providers. Its core solutions — Alerting & Dispatching, AI Scribe, Cardiac Response, Emergency Kit Registry, Instant On Scene, and Volunteering — enable real-time video triage, crowdsourced resuscitation alerting, AED location, geo-located dispatch and large-scale volunteer programme management. The Responder mobile app extends the platform to trained volunteer and professional responders in the field.
Product overview
GoodSAM is an emergency response platform that provides a unified system connecting emergency services, trained volunteers, and the public. The platform operates as a modular system comprising six core modules: Alerting & Dispatching (smart geo-located dispatch), AI Scribe (AI-powered clinical documentation), Cardiac Response (crowdsourced resuscitation alerting), Emergency Kit Registry (AED locator), Instant On Scene (live video triage), and Volunteering (community response management). The platform serves three main sectors: EMS/Ambulance & Health, Fire/Rescue/Emergency Management, and Police/Law Enforcement. A mobile Responder App enables volunteer responders to receive alerts and coordinate with emergency services. GoodSAM's solutions work together to reduce emergency response times through crowdsourced volunteers, provide real-time video assessment, and improve patient outcomes through faster CPR and defibrillation.
Differentiator
Problem solved
Functional benefit
Products and services
- Alerting & Dispatching Smart, geo-located dispatch system that alerts staff and volunteer responders based on location. Used by emergency services to coordinate response and allocate the nearest available resources.
- AI Scribe AI-powered clinical documentation, transcription and real-time analysis that automates note-taking during video consultations and emergency response workflows for clinicians and dispatchers.
- Cardiac Response Crowdsourced resuscitation system that alerts nearby trained volunteer responders and locates the nearest AED when a cardiac arrest is reported, connecting smartphone-activated responders to emergencies before EMS arrival.
- Emergency Kit Registry (AED Locator) National registry of AEDs and emergency equipment with nationwide mapping that locates the nearest emergency kit within seconds to enable faster access to life-saving defibrillation equipment.
- Instant On Scene Live video, location, chat, attachments and transcription platform that connects callers to responders instantly, enabling streaming of bystander smartphone video to emergency dispatchers for real-time scene assessment and remote triage.
- Volunteering Community support, welfare checks, referrals and volunteer tasking platform that runs large-scale micro-volunteering programmes for emergency response and health system support, including the NHS Volunteer programme.
- GoodSAM Responder App Mobile application for Android and iOS that alerts trained volunteer responders and professional staff to nearby emergencies, navigates them to cardiac arrests and other incidents, and provides real-time CPR guidance with dispatcher video support.
Quantifiable outcome
- Survival rate improvement: 37% increase when GoodSAM responder arrives before EMS (odds ratio 1.37)
- +10 more outcomes
Companies that use GoodSAM
Customer profileNamed customers23 records
Segments4 records
Ideal customer profiles3 records
GoodSAM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature5 records
GoodSAM partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core, major and infrastructure.
- NHS England (NHSE)corePartnership during COVID-19 pandemic to deploy micro-volunteering system that recruited and managed 800,000 NHS Volunteers - the first scaled roll out of micro-volunteering globally
- Royal Voluntary ServicecorePartnered with NHSE and Royal Voluntary Service during COVID-19 to coordinate 800,000 NHS Volunteers for health system emergency response
- Health Innovation NetworkmajorComprehensive evaluation of micro-volunteering during the COVID-19 pandemic conducted by Health Innovation Network
- Amazon Web ServicesinfrastructureCloud infrastructure provider. GoodSAM's servers in US and Europe are carbon neutral through AWS. London and Sydney run 22 servers on AWS infrastructure
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
GoodSAM competitors and assessment
Company assessmentDirect peers
- RapidSOS: RapidSOS provides an emergency response data platform that connects 911/emergency call centres with real-time location, sensor, and medical data — directly overlapping GoodSAM's mission of improving emergency response through better data and device connectivity.
- PulsePoint: PulsePoint operates a crowdsourced citizen-responder app that alerts trained bystanders to nearby cardiac arrests and AED locations — the same crowdsourced resuscitation model that GoodSAM's Cardiac Response module competes against in the US and other markets.
- Carbyne: Carbyne provides a cloud-based emergency call-handling and video-to-911 platform used by public-safety answering points globally — directly comparable to GoodSAM's Instant On Scene live video triage capability.
- ESO Solutions: ESO provides EMS, fire, and hospital software including ePCR, scheduling, and analytics — overlapping with GoodSAM's AI Scribe clinical documentation and broader EMS workflow tools.
- General Devices (GD e-Bridge): GD's e-Bridge platform enables EMS teams to share live video, chat, and patient data with hospitals from the field — a direct functional peer to GoodSAM's Instant On Scene video triage and alerting modules.
- ImageTrend: ImageTrend provides EMS, fire, and trauma registry software widely used by US agencies, including clinical documentation and operational analytics that overlap with GoodSAM's AI Scribe and dispatch tools.
Broad incumbents
- Hexagon Safety, Infrastructure & Geospatial: Hexagon's HxGN OnCall Dispatch suite is one of the largest CAD (computer-aided dispatch) platforms used by police, fire, and EMS agencies worldwide — the broad incumbent that GoodSAM often integrates with or sells around in public-safety procurements.
- Motorola Solutions: Motorola Solutions' CommandCentral suite provides CAD, records, and video tools for public-safety agencies globally; it is the dominant incumbent vendor that GoodSAM must position against in police and EMS procurements.
- CentralSquare Technologies: CentralSquare is a major provider of public-safety and public-administration software (CAD, RMS) for municipal governments in the US — a broad incumbent in the same procurement environments GoodSAM sells into.
Emerging players
- Mark43: Mark43 delivers cloud-native public-safety software (RMS, CAD) for police and is expanding into EMS workflows — an emerging next-generation competitor to incumbent CAD vendors that could eventually encroach on GoodSAM's territory.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
GoodSAM social profiles
Digital presenceGoodSAM compliance and trust
Trust signalCompliance6 records
GoodSAM financial estimates
Financial estimateRevenue estimate
Valuation estimate
GoodSAM leadership team
Management profileNumber of profiles
Profiles1 record
GoodSAM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GoodSAM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GoodSAM
What does GoodSAM do?
GoodSAM provides a cloud-based, modular emergency response platform for police, ambulance, fire and rescue services, and healthcare providers. Its core solutions — Alerting & Dispatching, AI Scribe, Cardiac Response, Emergency Kit Registry, Instant On Scene, and Volunteering — enable real-time video triage, crowdsourced resuscitation alerting, AED location, geo-located dispatch and large-scale volunteer programme management. The Responder mobile app extends the platform to trained volunteer and professional responders in the field.
Is GoodSAM a public or private company?
GoodSAM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GoodSAM founded?
GoodSAM was founded in 2013. It employs 11 to 50 people.
Where is GoodSAM based?
GoodSAM is headquartered in London, United Kingdom, in the Europe region.
How does GoodSAM make money?
One revenue line is on record: enterprise SaaS Platform.
Who are GoodSAM's main competitors?
Direct peers on record are RapidSOS, PulsePoint, Carbyne, ESO Solutions, General Devices (GD e-Bridge) and ImageTrend. Broad incumbents are Hexagon Safety, Infrastructure & Geospatial, Motorola Solutions and CentralSquare Technologies. Mark43 is listed as an emerging player.
Does GoodSAM have an API?
No public API is recorded for GoodSAM.
What industry is GoodSAM in?
GoodSAM's product category is Emergency Response Software. Its primary akta.pro industry code is HLAJAGAC, Emergency Medical Services (EMS) Operations & Dispatch, with a secondary code of HLACAAAE, Emergency Department (ED) Information Systems & Documentation. Its NAICS code is 62191 and its SIC code is 8000.