Hub OS
Hub OS is a Spanish SaaS company providing a cloud-based hotel operations platform with 9 integrated modules (housekeeping, maintenance, guest experience, F&B, energy, compliance) serving 1,900+ hotel properties across 60+ countries, primarily enterprise chains.
- Company typePrivate
- Founded2015
- HeadquartersBlanes, Spain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hub OS does
Hub OS Technologies SL is a private Spanish SaaS company founded in 2015 by co-founders Alex Ridaura (CEO) and Joan León (COO), headquartered in Blanes (Girona), Spain. The company builds a cloud-based hotel operations platform designed to centralize and automate all hotel department workflows — housekeeping, maintenance, guest communication, F&B, energy monitoring, corporate management, projects, and risk/compliance — into a single system accessible via web browser and native iOS/Android apps with offline functionality. The platform's technical core includes 9 purpose-built modules, real-time operations dashboards, business intelligence and KPI analytics, QR-code-based issue reporting, and two-way integrations with 40+ PMS systems (Oracle Opera, Mews, Protel, Infor, Sihot, Stayntouch, Microsoft Dynamics, SAP) plus BMS, ERP, HR, and guest app systems. GDPR compliance and a 99.8% uptime SLA are part of the contractual framework.
The company operates a per-property subscription model with a 3-year initial term, annual renewals, and CPI-based price escalation, with pricing negotiated per Order Form and modules sold individually or as the full 9-module platform. Go-to-market is predominantly direct enterprise sales via regional Sales Managers (Spain, North America, France, Italy, DACH) supplemented by industry conference presence (HITEC, IHTF, INN Tech) and a PMS-partner ecosystem that serves as an indirect distribution channel. The customer base of 1,900+ hotels spans 60+ countries and includes enterprise chains such as Accor, IHG brands (InterContinental, Crowne Plaza, Holiday Inn, Kimpton), Minor Hotels brands (Anantara, Avani, Tivoli, Six Senses, NH Collection), NH Hotel Group, Hesperia, Eurostars, Nobu, and Pestana. The company is founder-owned with no disclosed external funding rounds and operates with 11-50 employees distributed across Spain, the US, Australia, Japan, Singapore, and Thailand.
Hub OS firmographics
Firmographics- Name
- Hub OS
- Legal name
- Hub OS Technologies SL
- Website
- https://hubos.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hub OS is a Spanish SaaS company providing a cloud-based hotel operations platform with 9 integrated modules (housekeeping, maintenance, guest experience, F&B, energy, compliance) serving 1,900+ hotel properties across 60+ countries, primarily enterprise chains.
- Ownership category
- akta.pro rank
Hub OS industry classification
Industry- Product category
- Hotel Operations Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Digital Check-in/Check-out & Keyless Entry (THALACAG)
- akta.pro secondary industry
- Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center) (BPABAGAG)
Keywords
Where Hub OS is headquartered
LocationHeadquarters
- HQ city
- Blanes
- HQ country
- Spain
- HQ region
- Europe
Offices3 records
Markets served
Hub OS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Per Property/Per Hotel): Hub OS is a cloud-based SaaS platform sold on a subscription basis. Fees are set per property/hotel in an Order Form, with invoicing in the currency specified in the contract. The initial subscription term is 3 years from go-live, renewing annually thereafter. Annual CPI-based price escalation applies.
- Professional Services (Implementation & Training): Hub OS provides implementation services including setup, staff training, and continuous support as part of the onboarding process, with dedicated Implementation Specialists assigned to each client.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise / Full Platform — All 9 modules |
| Subscription | Annual | Modular / Per Module Subscriptions |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Hub OS product offering
Product offeringCore offering
Hub OS provides a cloud-based SaaS platform that centralizes all hotel operations departments into a single system with real-time visibility into room statuses, guest needs, maintenance, F&B, compliance, and corporate oversight. The offering is structured as a core platform plus nine integrated modules (Housekeeping, Maintenance, Guest in Touch, Guest Experience, Food & Beverage, Energy & Sustainability, Corporate, Projects, and Risk & Compliance) accessible via web browser and mobile apps with offline functionality, and integrates two-way with 40+ PMS and other hotel systems.
Product overview
Hub OS is a cloud-based hotel operations SaaS platform organized as a core platform plus 9 integrated modules. The platform provides a centralized system for hotel operations management accessible via web browser (no installation required) and mobile app with offline functionality. The 9 core modules include: Housekeeping (task allocation and productivity control), Maintenance (corrective/preventive maintenance with asset management), Guest in Touch (contactless guest communication), Guest Experience (complaint and feedback tracking), Food & Beverage (breakfast tracking and occupancy management), Energy & Sustainability (consumption monitoring and KPI analysis), Corporate (multi-property management, contracts, CapEx), Projects (pre-opening/renovation management with snagging lists), and Risk & Compliance (GRC tool for legal and audit management). The platform also includes Business Intelligence for analytics and KPIs, and offers two-way integration with PMS and other hotel systems (BMS, ERP, HR, Guest Apps). Key value proposition: for every €1 invested, hotels save €2.87 boosting efficiency and profitability.
Differentiator
Problem solved
Functional benefit
Products and services
- Hub OS Core Platform Cloud-based hotel operations SaaS platform that centralizes all hotel departments into a single system with real-time visibility into room statuses, guest needs, incident reports, and operational workflows. Accessed via web browser (no installation required) and mobile app with offline functionality.
- Housekeeping Module Automates daily housekeeping task assignments based on occupancy and priorities with real-time room status updates synced directly with the PMS. Tracks team productivity, cleaning times, attendant costs, linen and minibar postings, and supports mobile operations even offline. Available as an individual module subscription.
- Maintenance Module Controls corrective, preventive, and technical-legal maintenance with asset management. Includes QR code reporting for staff to log issues on the go, plus task scheduling and assignment capabilities. Available as an individual module subscription.
- Guest in Touch Module Webapp for contactless communication between guests and the hotel, enabling guests to request housekeeping, room service, amenities, or report issues through a user-friendly interface. Requests route directly to responsible teams via pop-up notifications. Available as an individual module subscription.
- Guest Experience Module Tracks guest complaints, compliments, and suggestions for proactive issue management. Provides a centralized overview, quick incident notifications, mobile complaint management, timely guest follow-up, and live guest experience tracking with weekly insights and reports. Available as an individual module subscription.
- Food & Beverage Module Breakfast tracking integrated with all hotel departments for seamless coordination. Monitors occupancy levels, minimizes waste, tracks guest preferences such as allergies and favorite tables, and provides smart notifications for interdepartmental coordination. Available as an individual module subscription.
- Energy & Sustainability Module Tracks energy and water consumption across rooms, floors, or buildings with KPI analysis for efficiency optimization. Provides alerts for unusual energy use, action tracking for improvements, consumption analytics, benchmarking against similar hotels, and connects with PMS for detailed KPIs. Available as an individual module subscription.
- Corporate Module Centralized control over supplier management, contracts, and capital expenditures across multiple properties. Includes Smart CapEx for renovation and infrastructure investment optimization, audit and report automation, and full adaptability for businesses of any size. Available as an individual module subscription.
- Projects Module Manages hotel pre-opening, reopening, and renovation projects with digital snagging lists and technical audits. Features Building Book for document storage, equipment lifecycle management, brand standards for new openings, linked floor plans, and offline-capable mobile app for incident recording. Available as an individual module subscription.
- Risk & Compliance Module Global overview of compliance processes and risk control with a centralized GRC (Governance, Risk & Compliance) tool. Manages legal risks, internal procedures, compliance status monitoring across buildings or hotel groups, and contract and audit management with automatic alerts and escalations. Available as an individual module subscription.
Quantifiable outcome
- For every €1 invested, the hotel saves €2.87 boosting efficiency and profitability (claimed ROI, attributed to Hassler Hotel case study).
- +1 more outcomes
Companies that use Hub OS
Customer profileNamed customers27 records
Segments3 records
Ideal customer profiles2 records
Hub OS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration38 records
Feature8 records
Hub OS partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and flagship.
- DuvecoreHub OS and Duve announced a strategic integration partnership combining Hub OS's hotel operations management with Duve's guest experience platform. The integration enables bidirectional data sharing: Duve's guest app routes guest requests (housekeeping, room service, maintenance) directly into Hub OS for task assignment and tracking, while Hub OS operational data flows back to Duve for personalized guest experiences. Real-time status updates (e.g., 'Your towels have been delivered') are automatically sent to guests when tasks are completed in Hub OS. Joint participation at HITEC 2026.
- Stay (Stayntouch)coreHub OS and STAY (Stayntouch) announced a joint integration to drive hotel management and guest experience. The integration enables data exchange between Hub OS's operations platform and Stayntouch's cloud-native PMS, allowing seamless coordination between back-of-house operations and front-office property management.
- AccorflagshipHub OS partnered with Accor to enhance global hospitality technology. Hub OS was announced as an official Accor technology partner, integrating its hotel operations platform with Accor's portfolio of hotel brands (including Ibis, Novotel, Mercure, Sofitel, Pullman, and others).
- Opera (Oracle)coreTwo-way PMS integration between Hub OS and Oracle Opera (Property Management System), enabling real-time room status synchronization, guest data exchange, and coordinated task management across properties using Opera as their PMS.
- MewscoreTwo-way PMS integration between Hub OS and Mews cloud-native PMS, enabling interoperability for hotel operations and guest management.
- ProtelcoreTwo-way PMS integration between Hub OS and Protel property management system, enabling seamless data exchange for hotel operations.
- SAPcoreIntegration between Hub OS and SAP ERP system, enabling interoperability between hotel operations and enterprise resource planning.
- Microsoft DynamicscoreIntegration between Hub OS and Microsoft Dynamics PMS/ERP, enabling data exchange for hotel operations and enterprise resource management.
- InforcoreTwo-way integration between Hub OS and Infor property management system.
- SihotcoreTwo-way PMS integration between Hub OS and Sihot property management system.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Hub OS competitors and assessment
Company assessmentBroad incumbents
- Oracle OPERA Cloud: Oracle OPERA Cloud is the enterprise standard for property management, with growing adjacent modules in housekeeping, maintenance, and guest experience — a broad incumbent that competes directly with Hub OS in large enterprise hotel chains and is also a deep integration partner.
- Mews: Mews is a cloud-native PMS that has expanded into operations (housekeeping, guest experience) workflows — a broad incumbent and one of Hub OS's key integration partners that increasingly competes in the same enterprise hotel operations category.
- Cloudbeds: Cloudbeds is a hospitality management suite combining PMS, channel manager, and operations tools — a broad incumbent competitor that overlaps with Hub OS for mid-market hotel groups exploring all-in-one platforms.
- Shiji Group: Shiji is a global hospitality technology platform offering PMS, POS, and operational software to enterprise hotel chains — a broad incumbent providing overlapping capabilities to Hub OS, especially in large multi-property deployments.
Direct peers
- Flexkeeping: Flexkeeping is a hotel housekeeping and operations management app used by hotel chains to coordinate cleaning, maintenance, and guest requests — a focused direct peer to Hub OS's housekeeping/operations modules.
- Actabl (formerly ALICE): Actabl (formed by merging ALICE, hotelkit, and Optii) is a direct competitor offering a hotel operations platform covering housekeeping, maintenance, guest engagement, and team communication for hotel groups — overlapping directly with Hub OS's nine modules and enterprise hotel target market.
- Optii Solutions: Optii (also part of Actabl) is a hotel operations platform focused on housekeeping, maintenance, and guest experience — a direct functional peer to Hub OS, particularly for the Housekeeping and Guest Experience modules.
- Quore: Quore is a cloud-based hotel operations and engineering platform used for housekeeping, maintenance, and guest request management — directly comparable to Hub OS's Maintenance and Housekeeping modules with a similar enterprise hotel customer base.
- Hotelkit: Hotelkit (now part of Actabl) is a hotel operations and internal communication platform used by hotel chains for housekeeping, maintenance, and guest request workflows — competing head-to-head with Hub OS in European mid-market and enterprise hotel groups.
- HotSOS (Landeed): HotSOS (now under Landeed/Quore ownership lineage) is a hotel operations platform focused on service optimization, preventive maintenance, and guest issue resolution — directly overlapping with Hub OS's Maintenance and Guest in Touch modules for enterprise hotel chains.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Hub OS social profiles
Digital presenceHub OS compliance and trust
Trust signalCompliance3 records
Hub OS financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hub OS leadership team
Management profileNumber of profiles
Profiles3 records
Hub OS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hub OS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hub OS
What does Hub OS do?
Hub OS provides a cloud-based SaaS platform that centralizes all hotel operations departments into a single system with real-time visibility into room statuses, guest needs, maintenance, F&B, compliance, and corporate oversight. The offering is structured as a core platform plus nine integrated modules (Housekeeping, Maintenance, Guest in Touch, Guest Experience, Food & Beverage, Energy & Sustainability, Corporate, Projects, and Risk & Compliance) accessible via web browser and mobile apps with offline functionality, and integrates two-way with 40+ PMS and other hotel systems.
Is Hub OS a public or private company?
Hub OS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hub OS founded?
Hub OS was founded in 2015. It employs 11 to 50 people.
Where is Hub OS based?
Hub OS is headquartered in Blanes, Spain, in the Europe region.
How does Hub OS make money?
Two revenue lines are on record. SaaS Subscription (Per Property/Per Hotel) is the primary driver. The others are professional Services (Implementation & Training).
Who are Hub OS's main competitors?
Broad incumbents on record are Oracle OPERA Cloud, Mews, Cloudbeds and Shiji Group. Direct peers are Flexkeeping, Actabl (formerly ALICE), Optii Solutions, Quore, Hotelkit and HotSOS (Landeed).
Does Hub OS have an API?
No public API is recorded for Hub OS.
What industry is Hub OS in?
Hub OS's product category is Hotel Operations Software. Its primary akta.pro industry code is THALACAG, Digital Check-in/Check-out & Keyless Entry, with a secondary code of BPABAGAG, Smart Building Software Platforms (IWMS/CAFM Integration, Digital Twin, Command Center). Its NAICS code is 54151 and its SIC code is 7373.