Nelson Frank

What Nelson Frank does

Nelson Frank is a niche recruitment agency dedicated exclusively to ServiceNow technology, operating as a sub-brand of Tenth Revolution Group within the broader Frank Recruitment Group, which is backed by private equity firm TPG Growth. Headquartered in Philadelphia with regional headquarters in London and Melbourne, the firm serves three distinct but interlocking customer segments: ServiceNow Partners and end-user enterprises seeking to hire ServiceNow talent for permanent and contract roles, and ServiceNow professionals seeking career opportunities in the ecosystem. Its core service is transaction-based placement — contingency or retained fees on permanent hires, and placement fees on contract/contract-to-hire engagements with a "no risk, free access, pay only if you hire" employer model.

Underlying the service is a proprietary technology stack centered on a Candidate Search database of 3,448+ vetted ServiceNow professionals (growing by roughly 3,000 profiles and 2,000 new professionals per year), a job board listing 200+ live ServiceNow positions across 14+ countries, a bespoke job-match technology for candidates, and supporting assets including a Jobs By Email alert service, an employer Job Submission portal promising shortlisted candidates within 48 hours, a $250/£250/€250 referral scheme, and the annual ServiceNow Careers and Hiring Guide. Distribution is sales-led, with 30+ specialist consultants organized in technology-specific teams covering North America, Europe, and Asia-Pacific, augmented by content marketing through the ServiceNow Insights blog and Digital Revolution Awards sponsorship.

Commercial mechanics are anchored in transaction fees rather than subscriptions; pricing is not publicly disclosed. The company claims 96.1% job-seeker recommendation, over 70% employer return rate, and 2,500+ interviews arranged annually across over 11,000 organizations served worldwide. Its parent, Tenth Revolution Group, has expanded the franchise beyond placement into training via a ServiceNow University Authorized Training Partner designation, signalling intent to capture adjacent capability-building revenue.

Name

Nelson Frank

Legal name

Nelson Frank

Website

https://nelsonfrank.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Nelson Frank is a niche recruitment agency dedicated solely to ServiceNow technology, placing permanent and contract ServiceNow professionals (developers, architects, admins, consultants) for ServiceNow partners and end-user enterprises across North America, Europe, and Asia-Pacific via a proprietary candidate database and 30+ specialist consultants.

Ownership category

akta.pro rank

Product category

IT Recruitment Services

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Agent of Record (AOR) / Contractor Engagement Services (BPACAGAB)

Keywords

• ServiceNow recruitment
• IT staffing services
• Permanent placement
• Contract staffing
• Talent acquisition

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure

Revenue model

1. Permanent Placement Recruitment: Contingency or retained search fees for placing candidates in permanent ServiceNow positions. Employers pay only if they hire a candidate.
2. Contract/Contract-to-Hire Placement: Placement fees for contractors and temporary ServiceNow professionals, with faster placement timelines (within 24 hours for contractors).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Nelson Frank is a specialized recruitment agency that connects organizations with vetted ServiceNow professionals for permanent and contract/contract-to-hire placements. It operates a dedicated candidate database and matching platform, serving ServiceNow implementation partners, end-user organizations, and job seekers across North America, Europe, and Asia-Pacific through direct consultant engagement and online portals.

Product overview

Nelson Frank operates as a specialized recruitment agency offering a unified talent acquisition platform dedicated exclusively to ServiceNow technology. Their core offering is the ServiceNow Recruitment Services, which connects organizations with qualified ServiceNow professionals for both permanent and contract roles. The platform includes a Candidate Search Tool enabling employers to filter through vetted professionals by skills, location, and availability, combined with a ServiceNow Job Board listing positions across 6+ countries. Supporting services include a Job Seeker Registration Portal with job matching functionality, Job Submission Service for employers, Jobs By Email alerts, a Referral Scheme offering monetary rewards, and the annual ServiceNow Careers and Hiring Guide providing market insights. The company is part of the Frank Recruitment Group portfolio and is backed by Tenth Revolution Group.

Differentiator

Problem solved

Functional benefit

Products and services

• ServiceNow Recruitment Services Specialized recruitment service placing ServiceNow-skilled professionals in permanent and contract/contract-to-hire roles for organizations worldwide. Covers roles including Developers, Administrators, Architects, Consultants, Business System Analysts, Pre-Sales professionals, Project Managers, and Sales specialists across North America, Europe, and Asia-Pacific.
• Candidate Search Tool Proprietary self-service database tool that allows employers to browse, filter, and shortlist vetted ServiceNow professionals by salary expectation, relocation preference, skills, industry sector, availability, and other criteria. Provides direct employer access to 3,448+ pre-screened ServiceNow candidates.

Quantifiable outcome

• 96.1% of job seekers would recommend Nelson Frank to a friend
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Frank Recruitment GroupcoreStrategic or Co-development PartnerParent company and award-winning portfolio of niche IT recruitment brands. Nelson Frank operates as a brand within the Frank Recruitment Group, benefiting from shared resources, brand recognition, and centralized infrastructure.
• Tenth Revolution GroupcoreStrategic or Co-development PartnerParent company of Nelson Frank. Operates specialist recruitment brands alongside training solutions via Revolent, delivering flexible talent models that combine specialist recruitment with training support.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TEKsystems: Large IT staffing and services provider placing consultants across enterprise platforms including ServiceNow. Comparable on dedicated consultant model and contract/permanent placement, but as a broadline incumbent rather than a niche specialist.
• Frank Recruitment Group: Parent operating company of Nelson Frank and the broader portfolio of niche IT recruitment brands (Mason Frank, Jefferson Frank, Nigel Frank, etc.). Comparable as the umbrella organization whose model Nelson Frank executes within, with overlapping customer base and shared resources.
• Akkodis (formerly Modis): Global digital engineering and IT staffing brand under the Adecco Group, placing technology professionals across enterprise platforms including ServiceNow. Comparable on contract and permanent placement model and global geographic coverage, but operates as a broadline IT staffing incumbent.
• Insight Global: Large US-based staffing provider with a substantial technology division placing IT professionals on contract and permanent bases. Comparable on sales-led recruitment model and contract/permanent placement services, but as a broadline incumbent rather than a ServiceNow-exclusive specialist.
• Robert Half Technology: Established US staffing firm placing technology professionals including ServiceNow-skilled candidates. Comparable on transaction-based recruitment model and enterprise customer base, but operates across all of IT rather than as a specialist.
• Hays Technology: Division of global recruiter Hays plc focused on enterprise technology staffing including ServiceNow-adjacent roles. Comparable on GTM (transaction-fee recruitment, dedicated consultants) but operates as a broadline incumbent rather than a ServiceNow-exclusive specialist.

Direct peers

• Computer Futures: Sister brand within Tenth Revolution Group focused on broader technology recruitment across multiple enterprise platforms. Less narrowly specialized than Nelson Frank but operates the same transaction-based recruitment agency model under the same parent group.
• Mason Frank International: Sister brand within Tenth Revolution Group / Frank Recruitment Group specializing exclusively in Salesforce recruitment. Operates the same niche-specialist recruitment model with proprietary candidate databases, dedicated consultants, and global coverage, making it the most structurally comparable peer to Nelson Frank.
• Jefferson Frank: Sister brand within Frank Recruitment Group focused exclusively on AWS and cloud recruitment. Same specialist recruitment agency model, transaction-based fees, dedicated consultants, and global job board — directly comparable business model and structure to Nelson Frank.
• Nigel Frank International: Sister brand within the Frank Recruitment Group portfolio dedicated to Microsoft Dynamics recruitment. Operates the same niche-exclusivity recruitment agency model with proprietary candidate database and global consultant coverage as Nelson Frank.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nelsonfrank_
• LinkedInlinkedin.com/company/nelson-frank
• Facebookfacebook.com/NelsonFrankInternational

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nelson Frank