What Well iQ does

Well iQ (legal entity Mention My Biz, Inc.) is a San Diego-based cloud SaaS provider of patient experience and staff engagement software for healthcare organizations. The platform combines six integrated modules — Healthcare Reputation Management, Employee Engagement Software, Patient Experience Software, Patient Engagement Platform, a Patient Feedback Website Widget, and Peer-to-Peer Feedback — into a single system that captures patient feedback across the entire care journey and ties it to staff recognition and public review outcomes. Technically, Well iQ differentiates on native EHR interoperability, with pre-built integrations into athenahealth, PointClickCare, MEDENT, and Mindbody that automate survey delivery from existing clinical workflows, supported by one-click SMS surveys, multi-lingual capabilities, HIPAA and CCPA compliance, and SOC 2 Type II certification (achieved in 2025 via A-LIGN).

The company operates a direct enterprise sales motion targeting hospitals, health systems, primary care networks, physician offices, long-term care, dental practices, and — via the Mindbody integration — fitness franchises such as F45 Training. Pricing is quote-based with annual subscription billing, and Well iQ handles all setup and integration on behalf of clients. Distribution is augmented by channel partnerships with digital health consultancies including Anatomy IT and Strategic Interests. The firm is privately held, founder-owned (Peter Harnish, CEO & Co-Founder; Scott Strother, COO), reports 1-10 employees, and has limited disclosed capital history beyond a 2022 funding event with Western New York Venture Association; no revenue, ARR, or headcount growth figures are publicly available.

Name

Well iQ

Legal name

Mention My Biz, Inc.

Website

https://welliq.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Well iQ is a San Diego-based cloud SaaS platform that provides integrated patient experience, staff engagement, and healthcare reputation management software, with native EHR integrations, for hospitals, physician offices, senior care, dental, and fitness organizations.

Ownership category

akta.pro rank

Product category

Healthcare Patient Experience Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)

Keywords

• Patient experience software
• Healthcare reputation management
• Staff engagement platform
• Patient feedback surveys
• EHR-integrated feedback

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription Platform: Well iQ operates as a cloud-based SaaS platform providing patient experience and staff engagement software on a subscription basis. The platform handles setup and integration for clients, with pricing likely tiered by organization size or features. The company offers demos and works with clients to customize solutions for their specific needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Well iQ is a cloud-based SaaS platform that provides healthcare organizations with patient experience measurement, staff engagement, and online reputation management tools. The platform automates patient feedback collection via native EHR integrations with athenahealth, PointClickCare, and MEDENT, enabling real-time service recovery and staff recognition across the entire patient journey.

Product overview

Well iQ is a unified Patient Experience and Staff Engagement Platform designed for healthcare organizations. The platform consists of six integrated modules: the Healthcare Reputation Management Platform, Employee Engagement Software, Patient Experience Software, Patient Engagement Platform, Patient Feedback Website Widget, and Peer to Peer Feedback. These modules work together as an integrated system where patient feedback drives staff accountability and recognition, while reputation management automatically captures and promotes positive reviews. The platform includes native integrations with major EHR systems (athenahealth, PointClickCare, MEDENT) and Mindbody for fitness organizations, enabling automated feedback collection seamlessly integrated into existing clinical workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Reputation Management Platform

Quantifiable outcome

• Over 60% improvement in public ratings in a single month
• +3 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature12 records

Partnerships

Six partnerships are on record, tiered core and general.

• Anatomy ITcoreStrategic or Co-development Partner · 7 August 2024Partnership announced August 7, 2024 between Anatomy IT and Well iQ to elevate patient experience and enhance healthcare technology. Anatomy IT is a digital health consulting firm that helps providers and vendors improve healthcare technology adoption and implementation.
• AthenahealthcoreTechnology or IntegrationNative integration with athenahealth enabling all athenahealth practices to receive real-time digital patient feedback. The integration fully automates the process for receiving patient feedback directly from the EHR system.
• PointClickCarecoreTechnology or IntegrationPartnership with PointClickCare, the leader in skilled nursing, senior living, and home health, to bring patient feedback software to both outpatient and inpatient facilities in the senior care market.
• MEDENTcoreTechnology or IntegrationIntegration with MEDENT for in-person, telehealth, and virtual appointments. Feedback on the entire patient experience is received with the option for that same feedback to be automatically logged in the patient record.
• MindbodygeneralTechnology or IntegrationIntegration with Mindbody fitness management platform. Receive feedback on members' experience with fitness organizations from the moment they walk through doors, with customizable feedback request frequency.
• Strategic InterestsgeneralStrategic or Co-development PartnerPartner Spotlight featured in client stories. Strategic Interests is a digital health consulting firm that helps providers and vendors improve healthcare through technology adoption and process improvement.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Press Ganey: The dominant incumbent in healthcare patient experience measurement, offering CAHPS and real-time patient feedback surveys used by most U.S. hospitals. Most directly comparable to Well iQ's Patient Experience and Patient Engagement modules, with overlapping EHR-integrated survey workflows.
• NRC Health: Long-standing healthcare experience and engagement platform providing patient feedback, employee engagement, and consumer insights to health systems. Comparable to Well iQ's combined patient experience + employee engagement offering, though at a much larger enterprise scale.
• Binary Fountain: Healthcare-focused patient experience and online reputation management platform with EHR integrations. Directly comparable to Well iQ's healthcare reputation management and patient feedback modules, serving similar provider and ambulatory customers.
• Medstatix: Patient experience survey platform purpose-built for medical practices, focusing on point-of-care feedback and physician performance insights. Comparable to Well iQ's physician-office and primary-care patient experience offering, with similar EHR-integrated real-time feedback positioning.
• SurveyVitals: Healthcare-specific patient feedback and CAHPS survey vendor for ambulatory practices and specialty groups. Comparable to Well iQ's patient experience module for physician offices and outpatient settings, with a similar mid-market provider target.

Broad incumbents

• Reputation.com: Large-scale online reputation management and review-request platform operating across healthcare and other consumer-facing verticals. Comparable to Well iQ's reputation management module, though Reputation.com serves a much broader set of industries beyond healthcare.
• BirdEye: Multi-vertical customer experience and reviews platform with messaging, surveys, and reputation management for SMB and mid-market businesses. Comparable to Well iQ's reputation management and one-click SMS survey features, though at much broader industry and scale coverage.
• Podium: Customer interaction and online review management platform with messaging, surveys, and AI-driven response tools for local businesses. Adjacent to Well iQ's review collection and patient feedback messaging workflows, though typically operating outside core healthcare.
• Roper Technologies: Diversified technology holding company whose healthcare software assets (including Strata and related analytics/experience assets) overlap with patient experience measurement and healthcare analytics. Comparable as a broad incumbent with healthcare patient/survey capabilities rather than a direct product rival.

Emerging players

• Yocale: Appointment-driven customer feedback and reputation platform for service businesses. Comparable to Well iQ's Mindbody-integrated fitness/wellness feedback workflow at a similar early-stage scale, with overlapping feature scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/well-iq
• Facebookfacebook.com/welliqlistens

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Well iQ