SavedBy Package Protection
SavedBy Package Protection is a Shopify-native package protection and claims-resolution service for DTC e-commerce merchants, covering lost, stolen, damaged, and return-to-sender shipments via a checkout widget and 24-hour claims handling.
- Company typePrivate
- Founded-
- HeadquartersDenver, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
SavedBy Package Protection firmographics
Firmographics- Name
- SavedBy Package Protection
- Legal name
- SavedBy LLC
- Website
- https://savedby.io
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SavedBy Package Protection is a Shopify-native package protection and claims-resolution service for DTC e-commerce merchants, covering lost, stolen, damaged, and return-to-sender shipments via a checkout widget and 24-hour claims handling.
- Ownership category
- akta.pro rank
SavedBy Package Protection industry classification
Industry- Product category
- E-commerce Package Protection Software
- SIC
- Services-Prepackaged Software (7372), Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Warranty, Protection Plans & Aftercare Programs (CRAKALAJ)
Keywords
Where SavedBy Package Protection is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SavedBy Package Protection business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Package Protection Transaction Fees: Merchants offer SavedBy Package Protection at checkout; customers pay a fee to be covered. When a claim is approved, SavedBy either re-orders from the merchant's store (doubling revenue) or issues a refund to the customer. Merchants pay $0 in SaaS fees - the revenue comes from the customer-paid protection fee.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Free for Merchants - Zero SaaS Fees |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
SavedBy Package Protection product offering
Product offeringCore offering
SavedBy Package Protection is a Shopify-integrated package protection service for direct-to-consumer e-commerce brands. Merchants install the SavedBy app to add a checkout widget that lets customers opt into shipping protection at point of purchase. SavedBy handles all customer claims for lost, stolen, damaged, and returned-to-sender packages, resolving them within 24 hours either by re-ordering from the merchant's store (doubling the merchant's revenue on the replacement) or by issuing a refund.
Product overview
SavedBy Package Protection is a single unified product offering package protection services for direct-to-consumer e-commerce brands. The core product covers all major shipping issues (theft, damage, loss, return to sender) and provides a checkout widget for customers to opt into protection. The service handles the entire claims resolution process—re-ordering from the merchant's store or issuing refunds—within 24 hours, turning what would be a cost center into a potential profit center for merchants.
Differentiator
Problem solved
Functional benefit
Products and services
- SavedBy Package Protection Package protection service for Shopify-based direct-to-consumer e-commerce brands that covers lost, stolen, damaged, and returned-to-sender packages. The service is delivered as a Shopify app and embedded checkout widget that allows customers to add protection at point of purchase. SavedBy handles all customer claims, re-orders from the merchant's store or issues a refund within 24 hours, and provides 24/7 support to end customers. The product is free for merchants to install and is monetized through customer-paid protection fees.
Quantifiable outcome
- 93% decrease in customer service time spent on package issues
- +5 more outcomes
Companies that use SavedBy Package Protection
Customer profileNamed customers11 records
Segments1 record
Ideal customer profiles2 records
SavedBy Package Protection technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
SavedBy Package Protection partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ShopifycoreNative integration with Shopify platform. SavedBy is listed on the Shopify App Store and integrates directly into Shopify merchant stores via checkout widget, theme scripts, and order management APIs.
Scale indicators8 records
Recent moves5 records
Expansion highlights4 records
SavedBy Package Protection competitors and assessment
Company assessmentDirect peers
- Route: Route offers package protection and order tracking natively integrated into Shopify checkout, covering loss, theft, and damage. It is the most directly comparable competitor to SavedBy in the Shopify package-protection category.
- Extend: Extend is a product protection and warranty platform for e-commerce merchants, integrated with Shopify and other platforms. It acquired Clyde and now competes head-on with SavedBy in merchant-side protection offerings.
- Clyde: Clyde was a direct-to-consumer product and shipping protection platform for Shopify merchants. It has been acquired by Extend, but its product overlap makes it a directly comparable offering to SavedBy.
- Shipsurance: Shipsurance provides shipping insurance for e-commerce merchants covering lost, damaged, and stolen parcels. It competes in the same insurance-style protection space as SavedBy, primarily through carrier and platform integrations.
- InsureShip: InsureShip is a shipping insurance provider that lets online merchants offer package protection at checkout. Its business model and target merchant base closely mirror SavedBy's package protection offering.
- Cabrella: Cabrella provides shipping insurance and package protection solutions for e-commerce retailers, including loss, damage, and theft coverage. It targets a similar merchant customer base with comparable shipping-issue protection products.
Broad incumbents
- UPS Capital: UPS Capital is the financial services and insurance arm of UPS, offering parcel insurance and supply-chain risk products. As a major carrier-backed incumbent, it competes broadly with SavedBy in shipping-related loss protection for merchants.
Others
- ParcelLab: ParcelLab is a post-purchase experience platform for e-commerce brands covering shipment tracking, notifications, and returns. While it does not sell shipping insurance directly, it sits adjacent to SavedBy in the post-purchase stack and competes for similar merchant mindshare.
- AfterShip: AfterShip provides shipment tracking, returns, and delivery experience tools for e-commerce merchants. It is an adjacent ecosystem player that competes for wallet share in merchant post-purchase technology alongside SavedBy.
Regional players
- Navegistics: Navegistics is a Latin America-focused shipping insurance and logistics platform offering parcel protection for e-commerce merchants in the region. It provides a comparable product offering to SavedBy but primarily serves LATAM merchants rather than the U.S. DTC market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
SavedBy Package Protection financial estimates
Financial estimateRevenue estimate
Valuation estimate
SavedBy Package Protection leadership team
Management profileNumber of profiles
SavedBy Package Protection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SavedBy Package Protection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SavedBy Package Protection
What does SavedBy Package Protection do?
SavedBy Package Protection is a Shopify-integrated package protection service for direct-to-consumer e-commerce brands. Merchants install the SavedBy app to add a checkout widget that lets customers opt into shipping protection at point of purchase. SavedBy handles all customer claims for lost, stolen, damaged, and returned-to-sender packages, resolving them within 24 hours either by re-ordering from the merchant's store (doubling the merchant's revenue on the replacement) or by issuing a refund.
Is SavedBy Package Protection a public or private company?
SavedBy Package Protection is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SavedBy Package Protection founded?
SavedBy Package Protection was founded in -1. It employs 11 to 50 people.
Where is SavedBy Package Protection based?
SavedBy Package Protection is headquartered in Denver, United States, in the North America region.
How does SavedBy Package Protection make money?
One revenue line is on record: package Protection Transaction Fees.
Who are SavedBy Package Protection's main competitors?
Direct peers on record are Route, Extend, Clyde, Shipsurance, InsureShip and Cabrella. UPS Capital is listed as a broad incumbent. Others are ParcelLab and AfterShip. Navegistics is listed as a regional player.
Does SavedBy Package Protection have an API?
No public API is recorded for SavedBy Package Protection.
What industry is SavedBy Package Protection in?
SavedBy Package Protection's product category is E-commerce Package Protection Software. Its primary akta.pro industry code is CRAKALAJ, Warranty, Protection Plans & Aftercare Programs. Its SIC code is 7372.