What Help Desk Migration does

Help Desk Migration, operated by Relokia LLC (incorporated in Ukraine, headquartered in Ternopil with operations support in Kyiv), is an automated cloud-based data migration service that transfers tickets, contacts, agents, attachments, knowledge base articles, and custom fields across 90+ help desk and ITSM platforms. The company's core product is the Migration Wizard, a no-code, cloud-native SaaS platform accessible at app.help-desk-migration.com that connects to source and target platforms via native API integrations, performs automated field mapping, and executes migrations in the background without requiring the browser to remain open. The platform supports a sandbox-first methodology with Data Integrity Reports providing entity-level audit trails for every migration, alongside specialized features including AI-Ready Migration sequencing, Delta Migration for capturing new tickets during the transition window, and Private Cloud Migration running on dedicated AWS infrastructure for regulated industries.

The business model combines transactional record-based migration fees (one-time per-migration charges based on record count) with recurring subscription support plans across three tiers (Standard, Premium, Signature), plus professional services for complex migrations and custom development. Pricing is primarily quote-driven with upfront calculation before migration begins. Customer acquisition follows a hybrid motion: product-led growth through unlimited free demo migrations with 20 random tickets (no credit card required) drives top-of-funnel volume, while Calendly-scheduled consultation calls and a channel partner program (help desk vendors, implementation specialists) facilitate mid-market and enterprise conversions. Free demo migrations serve as the primary lead generation mechanism, converting prospects to paid full migrations.

Help Desk Migration serves a diverse customer base spanning small businesses and startups, mid-market companies, and large enterprises including Pandora (1.2 million records), Lenovo, Travis Perkins, Thule, Qdrant, and others. The company has served over 60,000 cumulative customers since 2016 and maintains SOC 2 Type II & III, GDPR, HIPAA, and PCI-DSS compliance certifications. It is bootstrapped with 11-50 employees, no disclosed external funding, and operates as an independent service brand under the Relokia corporate structure.

Name

Help Desk Migration

Legal name

Relokia LLC

Website

https://help-desk-migration.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Help Desk Migration is a bootstrapped, cloud-based SaaS platform that automates no-code data migration across 90+ help desk and ITSM systems, serving 60,000+ customers from SMBs to enterprises with transaction-based pricing and recurring support subscriptions.

Ownership category

akta.pro rank

Product category

Data Migration Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Migration & Replication Tools (HDABAEAN)

akta.pro secondary industries

Cloud Data Platforms & Analytics Migration (BPAEACAI), Cloud Architecture & Migration Integration (BPAEAAAH), Cloud Landing Zone & Architecture (Network, IAM, Governance) (BPAEACAE)

Keywords

• Help desk migration
• Data migration software
• Customer support platforms
• Knowledge base transfer
• Ticketing system migration

Headquarters

HQ city

Ternopil

HQ country

Ukraine

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Record-Based Data Migration Fees: One-time fee per data migration based on the number of records transferred. Pricing is calculated in advance and covers the full migration of tickets, contacts, agents, companies, and knowledge base entities. Attachments, comments, and notes are included at no extra charge. The fee is paid upfront before the migration begins, with 30-day validity window for the payment.
2. Support Plan Subscriptions: Three-tier support plans (Standard, Premium, Signature) with varying response times, support hours, re-migration windows, and feature access. Plans are non-refundable. Signature plan includes delta migration, interval migration, and extended data retention options.
3. Data Retention Extension: Additional data retention period purchased per day beyond the standard 3, 5, or 10 days included in support plans. Allows extended time to review migration results before archival. Priced per day, applied from end of standard retention period.
4. Custom Migration Services: Custom code development for non-standard migration requirements not covered by the automated service. Billed separately from the base migration fee. Standard timeframe is 2 business days. Non-refundable and requires completed demo migration and granted access to support teams.
5. On-Demand Weekend Support: Technical engineering support available on weekends and holidays, exclusively for Signature plan customers. Charged separately based on booked support hours with minimum 3-hour commitment.
6. Invoiced Enterprise Billing: Invoiced billing arrangement for eligible enterprise customers where payment is due within 30 days of invoice issuance post-migration archival. Subject to creditworthiness determination and written authorization. Includes 1.5% monthly late payment interest and $50 administrative fee.
7. Free Demo Migration (Lead Generation): Unlimited free demo migrations with 20 random or custom-selected tickets serve as the primary lead generation and product evaluation mechanism. No credit card required. Converts prospects to paid full migrations.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels9 records

Core offering

Help Desk Migration operates a cloud-based, no-code Migration Wizard that automates the transfer of tickets, contacts, agents, companies, attachments, comments, notes, and knowledge base articles between 90+ help desk platforms (Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Intercom, Jira Service Management, and others) via native API connections. Customers run migrations themselves through the web app or opt for Professional Services for human-assisted implementation, with optional Private Cloud deployment on a dedicated AWS region for regulated industries. The product is sold as a one-time record-based migration fee bundled with tiered subscription support plans (Standard, Premium, Signature).

Product overview

Help Desk Migration is a unified SaaS migration platform operated by Relokia that combines an automated no-code Migration Wizard with professional services. The core Migration Wizard enables data transfer between 90+ help desk platforms (including Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Intercom, and others) via API connections, while Knowledge Base Migration handles article and category transfers. Supporting features include Data Mapping for field configuration, 1-Click Migration Options for pre-built automations, Data Integrity Reports for audit trails, AI-Ready Migration for AI training data prioritization, and Private Cloud Migration for enterprise data residency requirements. Professional Services provide human-assisted implementation, configuration, and onboarding as an add-on to the self-service platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Migration Wizard No-code, cloud-based platform that automates data migration between 90+ help desk platforms (tickets, contacts, agents, companies, attachments, comments, notes, knowledge base). Customers configure source and target connections, map fields, and run demo or full migrations through an intuitive web interface without technical skills.
• Free Demo Migration Complimentary test migration that transfers 20 random tickets or custom-selected records to verify field mappings, data integrity, and platform compatibility before committing to a full migration. Demo data is automatically removed before full migration.
• Knowledge Base Migration Automated transfer of articles, categories, folders, and knowledge base structure between help desk platforms, with preservation of internal links for Zendesk, Freshdesk, Intercom, and Jira Service Management. Supports multilingual content migration.
• Professional Services Human-assisted migration services including integration and configuration, data migration and final setup, and team onboarding. Offered as a paid add-on to the automated Migration Wizard for customers that need expert-led execution.
• Custom Migration Service Custom code development for non-standard migration requirements not covered by the automated platform, with a standard 2-business-day timeframe and 7-day evaluation period after delivery. Billed separately and non-refundable.
• Support Plans (Standard, Premium, Signature) Three-tiered subscription support packages offering varying response times (9/5 to 16/5 + weekends), data re-migration windows (3, 5, or 10 days), and feature access including Delta Migration, Interval Migration, and on-demand weekend support. Plans are non-refundable.

Quantifiable outcome

• Migrated 1.2 million historical support records from Zendesk to Salesforce Agentforce for Pandora over four weeks using sandbox-first methodology
• +2 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability2 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• AWS (Amazon Web Services)coreTechnology or IntegrationHelp Desk Migration runs on AWS secure cloud infrastructure. The Private Cloud migration option uses dedicated servers in AWS regions selected by the customer, ensuring data never touches shared infrastructure and stays within chosen geographic boundaries. AWS infrastructure enables SOC 2 Type II & III compliance and enterprise-grade security.
• ZendeskcoreTechnology or IntegrationZendesk is a supported source and target platform for migrations. Help Desk Migration provides automated migrations between Zendesk and 90+ other platforms including Salesforce, Freshdesk, Intercom, Jira Service Management, and others. Dedicated Zendesk migration page and support exist.
• FreshdeskcoreTechnology or IntegrationFreshdesk is a supported source and target platform. Help Desk Migration enables migration from Zendesk, Intercom, Salesforce, and other platforms to Freshdesk, and vice versa. Freshdesk-specific migration features include knowledge base article migration and CC field support.
• Salesforce Service CloudcoreTechnology or IntegrationSalesforce Service Cloud is a supported platform for migrations. Successfully completed enterprise migration for Pandora (1.2M records) from Zendesk to Salesforce Agentforce. Also supports migrations from Salesforce to other platforms.
• IntercomcoreTechnology or IntegrationIntercom is a supported platform for migrations. Help Desk Migration enables migrations to and from Intercom with knowledge base article support and custom field mapping.
• ServiceNowcoreTechnology or IntegrationServiceNow is a supported platform for migrations. Help Desk Migration supports ITSM-style migrations from ServiceNow to other platforms and vice versa, including migration of problems, changes, tasks, and requests.
• Jira Service ManagementcoreTechnology or IntegrationJira Service Management is a supported platform for migrations. Help Desk Migration enables migration from Jira Service Management to other platforms with issue key migration and automation tag options.
• Help Desk Vendors and Implementation ProviderscoreChannel Partner/ Reseller/ DistributorHelp Desk Migration works with leading help desk platforms and implementation providers to ensure smooth adoption of new solutions. Partner program invites help desk vendors and implementation specialists to collaborate as authorized data migration service providers with exclusive migration conditions for their potential customers.
• PayPro GlobalminorOthersPayPro Global is the payment processor for Help Desk Migration, handling credit card, PayPal, and wire transfer payments. Also handles invoiced billing arrangements for enterprise customers.
• Fireflies.aiminorOthersFireflies.ai is the meeting assistant used by Help Desk Migration to capture notes and transcripts during consultation calls with customers. Customers can unsubscribe from Fireflies.ai notifications.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Trujay (Shelf): Trujay (now part of Shelf) is a direct competitor offering automated data migration between help desk and CRM platforms including Zendesk, HubSpot, Salesforce, and others. It targets the same SMB and mid-market migration buyer with a self-serve wizard and parallel platform coverage.
• Import2: Import2 provides automated help desk and CRM data import services for Zendesk, Freshdesk, HubSpot, Salesforce, and Intercom, directly overlapping with Help Desk Migration's core product offering of no-code migration between similar help desk platforms.
• Cloudiway: Cloudiway is a cloud-to-cloud migration vendor that supports help desk and ITSM platforms (ServiceNow, Zendesk, Jira) alongside Microsoft 365 and Google Workspace migrations. It is a direct peer in the help desk migration vertical with comparable enterprise migration capabilities.
• SysCloud: SysCloud provides SaaS data backup, migration, and management for Google Workspace, Microsoft 365, and Salesforce. It is comparable as a cloud-based data migration and management platform serving SaaS-dependent enterprises with similar compliance and data-integrity positioning.

Broad incumbents

• BitTitan (MigrationWiz): BitTitan's MigrationWiz is an established SaaS migration platform covering Microsoft, Google, and increasingly help desk workloads. It is a broader incumbent offering migration tooling across multiple product categories, including the help desk space where Help Desk Migration competes.
• AvePoint: AvePoint is a larger enterprise SaaS and data management vendor offering cloud migration and governance tools, including Microsoft 365, Salesforce, and broader SaaS workloads. Comparable as a scaled incumbent in the data migration category with overlapping enterprise customer base.
• SkyKick: SkyKick is a cloud migration and management platform primarily for Microsoft 365 and Azure, targeting IT service providers and SMB/mid-market resellers. Comparable as a partner-channel-led migration vendor with overlapping customer segment and self-serve migration tooling ethos.
• Zendesk: Zendesk is one of the primary source/target platforms Help Desk Migration connects to. It is a broader incumbent in the help desk space whose native migration tools and API policies directly influence Help Desk Migration's competitive landscape and product roadmap.
• Freshworks (Freshdesk): Freshworks' Freshdesk is a supported source/target platform and a broader incumbent in the help desk category. Its migration tools and partner ecosystem (where Help Desk Migration participates) shape both the demand for migrations and the competitive threat from built-in migration functionality.
• Salesforce: Salesforce Service Cloud is a key target platform (e.g., Pandora's migration destination) and a broader incumbent whose enterprise customer base represents a major source of high-value migration demand. Salesforce's AppExchange partner ecosystem and Agentforce AI roadmap directly intersect with Help Desk Migration's AI-Ready positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hdmigration
• Facebookfacebook.com/help.desk.migration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Help Desk Migration