What Voicenter LTD does

Voicenter Ltd. is an Israeli cloud communications platform provider, founded in 2007 and headquartered in Ramat Gan, offering unified cloud telephony, contact center (CCaaS), AI-driven communication, and telco-grade network infrastructure to sales, service, and support teams. The company's core product is a cloud-based AI telephony platform built on owned VoLTE/IMS infrastructure with BSS, OSS, and observability layers, enabling the company to deliver direct carrier-grade connectivity with a 99.99% uptime SLA and sub-50ms API latency across 120+ countries. Its product suite includes a cloud PBX (three tiers: Essentials, Basic, Professional), a cloud contact center with auto dialer and real-time monitoring, the Voicenter AI "Echo" engine for call transcription, conversational context understanding, and automated next-action initiation across phone/chat/email channels, and a Marketplace of 70+ CRM and automation integrations. Supporting modules include Softphone, Click2Call, Pop-Up Screen, CDR Notification, Call Recording, Agent Toolbar, Chrome Extension, Dynamic Caller ID, Callback, Queue Management, IVR (internal and external), Voicemail-to-Email, Virtual Conference Rooms, Fax2Mail, International DID Numbers, and a web-based Cpanel administration interface. The company is API-first, offering REST APIs, webhooks, and SDKs for embedding telephony into third-party workflows, and runs a Global Partner Network of 100+ integration providers.

Voicenter monetizes through a hybrid model: per-seat monthly subscriptions across four tiers (Business, Sales, Support, Pro), pay-as-you-go outbound calling minutes worldwide, one-time setup and installation fees (with Israeli-market-specific onsite rates of NIS 250/hour for the first two hours and NIS 190/hour thereafter), hardware sales (IP phones, headsets, routers), and professional services for AI implementation consulting. Go-to-market combines a self-serve PLG motion via the CPanel and website, an assisted inside-sales motion through "Free Consultation" CTAs routed to AI communication consultants for mid-market deals, an API-first developer channel for enterprise embedding, and a channel/reseller motion through the Global Partner Network. Voicenter reports 1,000+ customers with a 4.5/5 Google rating and serves hybrid segments including sales/telemarketing teams, service and support organizations, general SMBs, healthcare, legal, and survey/market research verticals. Core technology and identity partnerships include Google, Microsoft, OKTA, and Salesforce (SSO and CRM integration), with AWS, Zapier, Make, and N8N as supporting ecosystem integrations. The company is privately held, appears bootstrapped with no disclosed funding rounds, and operates under Israeli law.

Name

Voicenter LTD

Legal name

Voicenter Ltd.

Website

https://voicenter.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Cloud Communications Platform

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Cloud telephony platform
• Contact center software
• Cloud PBX system
• AI voice automation
• Telephony API integration

Headquarters

HQ city

Tel Aviv

HQ country

Israel

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Subscription Licensing: Voicenter generates recurring subscription revenue from cloud PBX, contact center, and AI communication packages (Business, Sales, Support, Pro). Pricing is tiered per user/seat with per-extension and per-feature charges. Additional setup and configuration fees apply.
2. Usage-Based Calling Minutes: Outbound worldwide calls are priced on a pay-as-you-talk consumption model at competitive per-minute rates. International DID numbers, call recording storage, and premium features generate additional per-use revenue.
3. Hardware Sales: Voicenter sells IP phones, headsets, and routers as part of its cloud PBX ecosystem, providing one-time hardware revenue alongside recurring service subscriptions.
4. Setup and Onsite Installation Fees: New user or number activations carry one-time setup fees. Onsite installation outside business hours or beyond geographic limits incurs additional technical visit charges (NIS 250/hour for first two hours, NIS 190/hour thereafter).
5. Professional Services and Consulting: AI communication consultants provide implementation support, and specialized integration services (including the 'Do Not Call Me' database integration) are available for an additional fee.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Voicenter delivers a cloud-based AI telephony platform that unifies cloud PBX, contact center as a service (CCaaS), and an AI communication layer (Echo) into a single solution. The platform is backed by VoLTE/IMS telco infrastructure, offers REST APIs and webhooks for embedding calling into any workflow, and supports 70+ CRM integrations. It is sold via tiered subscription packages (Business, Sales, Support, Pro) on a per-seat model, with usage-based outbound minutes and additional hardware/installation revenue.

Product overview

Voicenter provides a unified cloud communications platform combining cloud telephony, contact center, AI intelligence, and telco infrastructure into a single integrated solution. The core offering consists of Voicenter AI (with Echo engine for call transcription and context understanding), a Cloud PBX System in three tiers (Essentials, Basic, Professional), and a Cloud Contact Center with basic and enterprise-grade packages. Supporting these are a full Telco Business Suite (IMS/BSS/OSS/observability), a Marketplace of third-party integrations (Zapier, Make, N8N, Google, Salesforce), and add-on modules including Softphone, Auto Dialer, Click2Call, Pop-Up Screen, CDR Notification, Real-Time Monitoring, Call Recording, Agent Toolbar, Chrome Extension, Dynamic Caller ID, Callback, Queue Management, External IVR, Dynamic IVR, Voicemail to Email, Virtual Conference Rooms, Fax2Mail/Mail2Fax, International DID Numbers, and Cpanel administration interface. The Cloud Telephony API enables developers to embed calling and CRM integration into any workflow.

Differentiator

Problem solved

Functional benefit

Brands

• Voicenter AI: AI-powered voice communication layer that transcribes calls, understands context and initiates automated actions
• Echo
• Cpanel
• Softphone
• Voicenter Cloud

Products and services

• Voicenter AI (Echo) AI telephony component with Echo engine that transcribes calls, understands context, and automatically initiates next actions across phone, chat, and email channels. Designed for organizations seeking to unify customer interactions and automate follow-up actions.
• Cloud PBX System Cloud-based business phone system available in multiple tiers (Essentials, Basic, Professional) providing intra-organizational communications, including dynamic IVR, call routing, call recording, voicemail-to-email, virtual conference rooms, fax, and music on hold. Targeted at SMBs through enterprises replacing legacy on-premise PBX.
• Cloud Contact Center Cloud-based contact center platform for managing multi-channel customer interactions (inbound/outbound calls, email, web, SMS, fax) with auto dialer, real-time monitoring, call recording, agent toolbar, CRM integration, and BI reporting. Built for sales, service, and support teams.
• Telco Business Suite (IMS, BSS, OSS, Observability) Full telecommunications carrier-grade business suite encompassing IMS (IP Multimedia Subsystem), BSS (Business Support Systems), OSS (Operations Support Systems), and network observability products for organizations requiring direct telco infrastructure.
• Cloud Telephony API REST API and webhook toolkit providing building blocks (Click2Call, Pop-Up Screen, CDR Notification, Real-Time, Productive Dialer, Blacklist, Lead Tracker, Active Calls, etc.) for embedding calling, CRM pop-ups, and call analytics into any workflow. Includes sandbox/test environment accessible via CPanel.
• International DID Numbers Worldwide direct inward dialing number service enabling organizations to establish local phone numbers in 120+ countries for global business presence and local caller ID display.
• CPanel Administration Interface Web-based management interface for controlling organizational telephony, user management, feature configuration, call routing, reports, and system administration, accessible from anywhere with secure login.

Quantifiable outcome

• Human agents waste between 30% and 40% of their time on manual dialing and technical actions — automated dialer eliminates this waste
• +2 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature27 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• Google CloudcoreTechnology or IntegrationVoicenter integrates with Google Cloud services and offers SSO (Single Sign-On) authentication via Google accounts for the CPanel, softphone, and Chrome extension. Google is also listed as a supported SSO provider alongside OKTA and Microsoft. The partnership enables seamless login and interoperability with Google Workspace environments.
• MicrosoftcoreTechnology or IntegrationVoicenter offers SSO integration using Microsoft credentials for CPanel, softphone, and mobile app login. As a technology and integration partner, Microsoft identity management (Azure AD/OKTA-equivalent) is used to simplify and secure authentication into Voicenter's services.
• OKTAcoreTechnology or IntegrationOKTA serves as Voicenter's primary identity management provider for SSO integration, enabling single sign-on to CPanel, softphone, mobile app, and Chrome extension using OKTA credentials. OKTA is a named integration partner for identity management.
• SalesforcecoreTechnology or IntegrationVoicenter provides deep CRM integration with Salesforce including screen pop-ups, CDR notifications, click-to-dial, and call log syncing directly into Salesforce customer records. Salesforce is also available as an SSO provider. The partnership is a flagship integration for the 70+ CRM integrations Voicenter supports.
• AWS (Amazon Web Services)supportingTechnology or IntegrationVoicenter integrates with AWS as part of its broader cloud infrastructure and integration ecosystem. AWS is listed as one of the connected cloud platforms in Voicenter's integration marketplace, enabling interoperability with AWS-hosted business applications.
• ZapiersupportingTechnology or IntegrationVoicenter is an API-first company with dozens of ready-to-use API tools compatible with Zapier's automation platform. This enables non-technical users to connect Voicenter's telephony capabilities to 5,000+ Zapier-compatible applications without custom development.
• Make (Integromat)supportingTechnology or IntegrationVoicenter supports Make (formerly Integromat) as a no-code/low-code automation platform for connecting Voicenter's telephony API to external business systems, extending automation capabilities beyond technical users.
• N8NsupportingTechnology or IntegrationVoicenter's open REST APIs and webhook architecture support integration with N8N, an open-source workflow automation tool. This enables technical users to build custom telephony automations connected to Voicenter.
• Google ChromesupportingTechnology or IntegrationVoicenter offers a dedicated Google Chrome browser extension that enables click-to-dial from any web page and screen pop functionality on incoming calls without requiring development. The extension is listed as a key product feature across sales and call center pages.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RingCentral: Public US cloud communications platform offering UCaaS and CCaaS to SMBs and mid-market. Directly comparable to Voicenter in cloud PBX, contact center, AI-driven sales/support packages, and per-seat subscription pricing.
• 8x8: Public cloud communications company offering UCaaS, CCaaS, and CPaaS globally with strong SMB and mid-market focus. Closely comparable to Voicenter in tiered per-seat packages, AI capabilities, and international DID coverage.
• Five9: Public pure-play cloud contact center provider serving mid-market and enterprise. Comparable to Voicenter's Contact Center offering in inbound/outbound, auto dialer, real-time monitoring, and CRM integrations.

Broad incumbents

• NICE Ltd. Israel-based public CCaaS and customer experience analytics giant with broad enterprise portfolio. Comparable to Voicenter's contact center and AI capabilities, though operating at much larger scale with enterprise focus.
• Genesys: Private (PE-backed by Hellman & Friedman) global CCaaS platform serving enterprise contact centers. Comparable to Voicenter's Contact Center and AI-driven routing, but at significantly larger scale and broader portfolio scope.
• Vonage (Ericsson): Cloud communications platform owned by Ericsson offering UCaaS, CCaaS, and CPaaS APIs globally. Comparable to Voicenter in API-first architecture and SMB-to-enterprise customer mix, with deeper international reach.
• Twilio: Public cloud communications API platform serving developers and enterprises. Comparable to Voicenter in API-first cloud telephony, CRM integrations, and per-usage revenue model, though Twilio focuses on CPaaS rather than unified PBX.
• Mitel: Private (PE-owned) global provider of business communications including cloud PBX and contact center. Comparable to Voicenter's SMB-focused cloud PBX and CCaaS offerings, with broader geographic channel presence.
• Avaya: Public company offering UCaaS, CCaaS, and communications solutions primarily to enterprise customers. Comparable to Voicenter's cloud PBX and contact center portfolio, though operating at significantly larger scale and with enterprise focus.

Regional players

• AudioCodes: Israel-based public company providing voice networking, SBC, and UCaaS/CCaaS infrastructure. Comparable to Voicenter's voice/telephony infrastructure focus and Israel-domiciled operations, with a stronger enterprise and channel orientation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/voicentercloud
• Facebookfacebook.com/voicenter
• LinkedInlinkedin.com/company/2877986

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voicenter LTD