What Torus does

Torus is one of the largest housing associations in the North West of England, operating a portfolio of more than 41,000 homes with approximately £1.5bn of assets under management and a turnover of £277m for financial year 2024 to 2025. Headquartered in Liverpool and employing more than 1,600 people, the group operates across Liverpool, St Helens, and Warrington, providing social rented housing, affordable home ownership, shared ownership, and rent-to-buy properties to low-income households, older people, and vulnerable adults.

The business is structured around Torus62 Limited (a Charitable Registered Society under the Co-Operative and Community Benefit Societies Act 2014) and three wholly owned subsidiaries: Torus Developments Limited (new build development), Torus Foundation (charitable community services), and Housing Maintenance Solutions Limited (HMS) (property maintenance and facilities management). Customer-facing operations run through the My Torus self-service portal for repairs, rent payments, complaints, and tenancy management, alongside direct letting via the torus.co.uk website and local authority allocation systems. The Torus Foundation delivers wraparound support including employment and skills training, health and wellbeing programmes, financial inclusion, youth services via the FireFit Youth and Community Hub, and the Community Investment Fund.

Revenue is generated primarily through recurring social housing rents, supplemented by one-off property sales through Torus Homes and managed service income from HMS maintenance contracts. Tenancy acquisition flows through local authority housing registers in Liverpool, St Helens, and Warrington, plus homelessness referrals. There is no evidence of AI/ML capabilities; technology is centred on conventional digital tenant portals and standard property management workflows.

Name

Torus

Legal name

Torus62 Limited

Website

https://torus.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Torus is a North West England housing association operating 41,000+ social and affordable homes across Liverpool, St Helens, and Warrington, generating £277m turnover via rental income, affordable home sales, and in-house maintenance services.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Residential Property Managers (531311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Real Estate Agents & Managers (For Others) (6531), Real Estate (6500)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industry

Senior Living Property Management (BPAJAGAI)

Keywords

• Social housing services
• Affordable home ownership
• Property maintenance
• Housing association
• Tenancy management

Headquarters

HQ city

Liverpool

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Social Housing Rents: Torus generates primary revenue through rental income from social housing tenants. The group has over 41,000 homes in its portfolio and a turnover of £277m for the financial year 2024 to 2025. Rents are charged to tenants in accordance with social housing rent-setting regulations.
2. Property Sales (Torus Homes): Torus Homes sells affordable homes including shared ownership properties. Revenue is generated from property sales to eligible buyers.
3. Service Charges and Maintenance Services (HMS): Housing Maintenance Solutions Limited (HMS), a wholly-owned subsidiary, undertakes property maintenance and repair services for domestic and commercial premises, generating revenue through planned maintenance and property improvement programmes, facilities management, and grounds maintenance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Torus is a North West England housing association group providing social and affordable housing across Liverpool City Region, St Helens, and Warrington. It lets over 41,000 homes to social housing tenants, sells affordable and shared ownership homes through Torus Homes, develops new homes through Torus Developments, and delivers property maintenance and facilities management through its HMS subsidiary. A charitable arm, Torus Foundation, layers employment, health, wellbeing, digital inclusion, financial inclusion, and youth services on top of the core housing offer.

Product overview

Torus is a housing association group operating primarily in the North West of England, with a portfolio of over 41,000 homes and approximately £1.5bn in assets under management. The group is structured around four main entities: Torus Landlord (social housing provision and property management), Torus Homes (affordable home ownership sales), Torus Developments (new build development), and HMS (Housing Maintenance Solutions). The charitable arm, Torus Foundation, provides community support services including employment assistance, health and wellbeing programmes, financial inclusion, and youth services. Customer-facing operations are accessed through the My Torus online portal, which provides self-service functionality for repairs, complaints, rent management, and tenancy administration. Additional services include furnished tenancies, contents insurance, and specialized youth facilities such as the FireFit Youth and Community Hub.

Differentiator

Problem solved

Functional benefit

Products and services

• My Torus Tenant Portal Online self-service tenant portal providing 24/7 access for existing customers to manage repairs, complaints, rent payments, anti-social behaviour reporting, safety information, and tenancy details.
• Torus Landlord (Social Housing Lettings) Social and other housing provision including property and grounds maintenance and repair, housing/tenancy/lease management, and additional optional services such as community events, welfare advice, and adaptations, delivered to tenants across Liverpool City Region, St Helens, and Warrington.
• Torus Homes (Affordable Home Ownership Sales) Affordable home ownership and sales division offering homes for purchase, shared ownership properties, and rent-to-buy options across the North West of England.
• Torus Developments (New Build Development) One of the biggest developers in the North West delivering new homes for rent, affordable home ownership, and properties for the aging population, including a £95m Sefton extra care scheme of 270 eco-homes.
• HMS (Housing Maintenance Solutions) Wholly owned subsidiary undertaking property maintenance and repair to domestic and commercial premises, general construction activities, planned maintenance, facilities maintenance, grounds maintenance, and independent living adaptations.
• Torus Foundation Community Services Registered charity providing advice and assistance to adults and children in relation to employment, health and wellbeing, digital inclusion and financial inclusion, sports and activities, and grant funding to build capacity of other charitable and community organisations.
• Furnished Tenancies Optional furnished tenancy package for new tenants providing essential items for living room, dining room, and bedroom as well as white goods appliances, charged as a weekly service charge for a minimum of 5 years or as long as the tenancy continues.
• Torus Support Network Suite of support services including independent living for older people, supported housing, staying home service, tenancy sustainment, food support, employment and skills training, health and wellbeing, and youth activities.

Quantifiable outcome

• 73.8% satisfaction rate for low-cost rental customers
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered minor and core.

• Bulky Bob's Furniture WorldminorStrategic or Co-development PartnerBulky Bob's Furniture World is a partner in Torus Foundation's 'Help with Furniture' programme, offering pre-loved furniture and appliances to tenants. They also manage the FREE distribution of furniture to families in crisis referred by partner charities including Torus Foundation. Located at 129-139 London Rd, Liverpool L3 8JA.
• Citizens AdvicecoreStrategic or Co-development PartnerCitizens Advice provides free, confidential, practical, and impartial benefits and debt advice to Torus tenants and people living in Torus communities. Torus Income Officers and Neighbourhood Officers make referrals on behalf of tenants. Citizens Advice Liverpool serves Torus customers across all areas.
• Money WellnesscoreStrategic or Co-development PartnerMoney Wellness provides free benefit and debt advice to Torus tenants. Torus tenants can access this service via referral from Torus Income Officers or by direct contact. The service is free, confidential, practical, and impartial.
• Hyde FoundationminorStrategic or Co-development PartnerThe Hyde Foundation partnered with Torus to provide a Cost of Living Helper tool for Torus customers. The tool offers advice and handy tips to help people take their first steps to resolve money worries.
• HM Revenue & Customs (HMRC)minorOthersHMRC is responsible for the Tax Credits system which is being replaced by Universal Credit through Managed Migration. Torus supports tenants through this transition with information and advice.
• Department for Work and Pensions (DWP)coreOthersThe DWP administers Universal Credit and the Managed Migration process that is transitioning Torus tenants from legacy benefits to Universal Credit. Torus supports tenants through this process by providing information, guidance, and referrals to DWP services.
• Warrington Borough CouncilcoreChannel Partner/ Reseller/ DistributorWarrington Borough Council is a local authority partner through which Torus provides social housing. Torus directs tenants to Warrington Council's Local Support Scheme for furniture funding assistance. Warrington is one of Torus's three core heartland areas.
• St Helens CouncilcoreChannel Partner/ Reseller/ DistributorSt Helens Council is a local authority partner through which Torus provides social housing. Torus directs tenants to St Helens Council's Local Support Scheme for furniture funding assistance. St Helens is one of Torus's three core heartland areas.
• Liverpool City CouncilcoreChannel Partner/ Reseller/ DistributorLiverpool City Council is a local authority partner through which Torus provides social housing. Torus directs tenants to Liverpool City Council's Citizens Support Scheme for furniture funding assistance. Liverpool is one of Torus's three core heartland areas.
• The Reuse NetworkminorOthersThe Reuse Network is referenced as a resource for Torus tenants to find high-quality, affordable household items including furniture, electrical appliances, and IT equipment.
• Turn2UsminorOthersTurn2Us is referenced as a useful resource for Torus tenants to find assistance with the cost of white goods and other household items. Turn2Us helps people in financial need access welfare benefits and charitable grants.
• End Furniture PovertyminorOthersEnd Furniture Poverty is referenced as a resource for Torus tenants on low incomes who cannot afford furniture and white goods. The organisation helps people access furniture support.
• United UtilitiesminorStrategic or Co-development PartnerUnited Utilities is referenced as providing a Pay-As-U-Go service for water bills to help Torus tenants who are struggling to pay their water bills. Torus directs tenants to United Utilities for flexible payment options.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Plus Dane Housing: North West England-focused housing association with a comparable portfolio of social and affordable homes. Closely comparable in geography, tenant base, and stock size to Torus.
• Onward Homes: Large North West housing association operating ~35,000 social and affordable homes, including a significant Liverpool presence. Direct competitor for local-authority allocations and shared-ownership demand.
• Regenda Group: Liverpool-headquartered housing association providing social housing, supported housing, and home-ownership services across the North West. Closely comparable operating geography and customer segments to Torus.
• Livv Housing Group: Liverpool-based housing association providing affordable rented and shared-ownership homes in the same Liverpool City Region heartland. Direct peer in tenant acquisition, development, and partnership channels.
• Longhurst Group: Mid-sized UK housing association providing general needs, supported, and shared-ownership housing. Comparable in stock size (c.23,000 homes) and integrated service model to Torus.
• ForHousing: North West-focused housing association managing social and affordable homes in the region. Directly comparable geography, tenant base, and stock profile to Torus, with similar reliance on local-authority allocations.

Broad incumbents

• Peabody: One of the largest UK housing associations with over 105,000 homes, providing a full social-housing-to-home-ownership platform including community investment. Comparable business model and product set at much greater scale.
• Sanctuary Housing: Large national housing association operating c.100,000 homes across England, including supported/extra-care housing. Comparable vertically integrated model and product mix (rental, supported, home ownership) to Torus.
• Riverside Group: Major national housing association with significant North West exposure, operating c.75,000 homes with a focus on supported housing and tenancy-sustainment services. Comparable in scale and operating model to Torus.

Regional players

• Wythenshawe Community Housing Group: Manchester-based housing association operating social and affordable homes in the Greater Manchester conurbation. Comparable to Torus in stock size, mission, and reliance on local-authority allocations in the North West.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/WeAreTorus

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Torus