WelTel
WelTel is a Vancouver-based digital health SaaS platform providing SMS-first, AI-triage-enabled patient engagement and public health communication tools to healthcare providers, government health ministries, and researchers across Canada, the US, Rwanda, Kenya, South Africa, and New Zealand.
- Company typePrivate
- Founded2008
- HeadquartersVancouver, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What WelTel does
WelTel is a privately held digital health SaaS company founded in Vancouver, Canada in 2005 (operating company established 2008) that operates an SMS-first, multimodal patient engagement platform used by healthcare providers, public health departments, and government health ministries to maintain continuous communication with patients between visits. The core WelTel Health Platform supports two-way text messaging, AI-powered triage that prioritizes responses by urgency, FHIR-based interoperability for integration with electronic health records and national health information systems (including DHIS2), and configurable clinical workflows such as automated medication reminders, appointment notifications, secure photo/document exchange, and multilingual messaging. The company sells to healthcare providers, public health departments, researchers, and government ministries through direct enterprise field sales, with additional distribution through channel and implementation partners including NASTAD, Jhpiego, Clinton Health Access Initiative, and Skills Consulting Group, plus an AWS Health Equity Program relationship providing up to $250,000 in credits and a Zoom Marketplace listing.
The company monetizes on a subscription-based, quote-priced enterprise SaaS model with multi-year contracts negotiated per deployment or per provider organization. Its product portfolio includes the core WelTel Health Platform, PrEPmate (a CDC-endorsed SMS solution for PrEP adherence developed with the San Francisco Department of Public Health), TextPulse (a workplace wellbeing offering), and WelTel Rwanda (a dedicated local subsidiary supporting national health programs). WelTel holds SOC2 Type 1 certification and complies with HIPAA, PIPEDA, and PHIPA, and its protocols have been validated in over 75 peer-reviewed clinical trials published in The Lancet, NEJM, BMJ, and JMIR. Customer references include the Rwanda Ministry of Health, Rwanda Biomedical Center, BC Children's Hospital, REACH LA, the Cedar Project, and Skills Consulting Group.
WelTel firmographics
Firmographics- Name
- WelTel
- Legal name
- WelTel Incorporated
- Website
- https://weltelhealth.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- WelTel is a Vancouver-based digital health SaaS platform providing SMS-first, AI-triage-enabled patient engagement and public health communication tools to healthcare providers, government health ministries, and researchers across Canada, the US, Rwanda, Kenya, South Africa, and New Zealand.
- Ownership category
- akta.pro rank
WelTel industry classification
Industry- Product category
- Digital Health / Patient Engagement Software
- NAICS
- Ambulatory Health Care Services (621)
- akta.pro primary industry
- Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)
- akta.pro secondary industries
- Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO), Team Messaging & Chat (BPAMAMAA)
Keywords
Where WelTel is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
WelTel business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Licensing: WelTel licenses its digital health platform to healthcare providers, health systems, public health departments, and government ministries on a subscription basis. Providers enter into agreements with WelTel to access the platform for patient engagement, care coordination, and follow-up. The platform supports both enterprise field sales and channel partner routes to market.
- PrEPmate Deployment: WelTel deploys its specialized PrEPmate application to PrEP clinics and public health programs (e.g., via NASTAD partnerships), generating recurring subscription revenue from clinic and program-level deployments. PrEPmate supports over 2,000 patients per deployment.
- Workplace Wellbeing (TextPulse): Through partnerships such as Skills Consulting Group in New Zealand, WelTel's TextPulse workplace wellbeing solution is sold to employer organizations seeking to provide mental health and wellbeing support to employees, generating subscription-based recurring revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise B2B SaaS platform licensing for health systems, public health programs, and government ministries. |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
WelTel product offering
Product offeringCore offering
WelTel is a digital health SaaS company that provides an SMS-first, multimodal patient engagement platform enabling two-way text, voice, and video communication between patients and healthcare providers. The platform features AI-powered triage, FHIR-based health system interoperability, automated clinical workflows, and configurable multilingual messaging to support patient adherence, chronic disease management, public health response, and workplace wellbeing.
Product overview
WelTel Health is a digital health SaaS platform offering a suite of integrated products. The core WelTel Health Platform provides SMS-first, multimodal communication with AI-powered triage, integrated virtual care, and FHIR-based interoperability. PrEPmate is a specialized module for HIV prevention via PrEP adherence support. WelTel Rwanda represents regional operations, and TextPulse extends the platform for workplace wellbeing. The platform operates as a unified system with add-on modules including outbreak response tools, video/voice communication, secure document exchange, booking/scheduling, and multi-language support.
Differentiator
Problem solved
Functional benefit
Brands
- PrEPmate: An interactive, two-way SMS patient engagement solution that supports PrEP patients via weekly personalized messages and reminders for medication and appointments. Developed in collaboration with researchers at the San Francisco Department of Public Health.
Products and services
- WelTel Health Platform SMS-first, multimodal digital health SaaS platform providing two-way text messaging, voice and video communication, secure photo/document exchange, AI-powered triage, automated clinical workflows, multilingual messaging, and FHIR-based interoperability for healthcare providers, public health teams, and researchers supporting patients between visits.
- PrEPmate by WelTel Specialized two-way SMS patient engagement module built on the WelTel platform that supports PrEP (Pre-exposure Prophylaxis) patients through weekly personalized messages and medication/appointment reminders to improve adherence and retention in care. Endorsed by the US CDC as an evidence-based intervention.
- TextPulse (Workplace Wellbeing) AI-powered two-way text-based employee wellbeing and mental health check-in solution built on the WelTel platform, with automated outreach, AI-categorized triage of incoming responses, and prioritized follow-up for crisis identification and referral to professional support.
- Virtual Care Video Integration Video communication capability added to the WelTel Health Platform, enabling healthcare providers to conduct virtual video consultations alongside two-way SMS, voice, and secure document exchange as part of an integrated virtual care offering.
Quantifiable outcome
- 24% HIV adherence improvement
- +9 more outcomes
Companies that use WelTel
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
WelTel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability4 records
Feature10 records
WelTel partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- Africa TalkingcoreAfrica Talking, through its Rwanda Country Manager Jack Ngari, provided the critical mobile communications infrastructure that enabled WelTel's deployment in Rwanda. WelTel's long-standing relationship with Africa Talking facilitated rapid deployment of SMS-based COVID-19 patient monitoring within 48 hours of Rwanda's first confirmed case. Africa Talking provides the mobile gateway that powers two-way SMS communication across Rwanda's national deployment.
- REACH LAcoreREACH LA is a youth-focused community health organization in Los Angeles County deploying PrEPmate to support more than 2,000 patients enrolled in their HIV prevention PrEP program. This is a flagship commercial deployment of WelTel's specialized PrEP adherence solution in one of the highest-burden US jurisdictions for new HIV infections. REACH LA serves Black, Latinx, and LGBTQ communities addressing the social determinants of health.
- NASTAD (National Alliance of State and Territorial AIDS Directors)coreWelTel is working with NASTAD to deploy PrEPmate at PrEP clinics across the United States. NASTAD facilitates access to state and territorial AIDS programs, enabling WelTel's PrEP adherence solution to reach public health programs nationally. This partnership is central to WelTel's US market expansion strategy for its HIV prevention product.
- Clinton Health Access Initiative (CHAI)coreCHAI provided funding to support the integration of WelTel with DHIS2, Rwanda's national health information system. This integration facilitated seamless data exchange and improved healthcare coordination across Rwanda's health system, extending the platform's capabilities for national-scale program management.
- JhpiegocoreJhpiego provided funding to support the expansion of WelTel Rwanda services across clinical areas prioritized by the Rwanda Biomedical Center, including HIV, TB, mental health, and NCD-diabetes programs. Jhpiego's global health expertise supports implementation capacity and program design.
- Amazon Web Services (AWS)coreWelTel was selected for the AWS Health Equity Program, receiving promotional credits and technical expertise worth up to $250,000. AWS is working with WelTel to develop additional functionality to expand reach for Indigenous communities in North America and build features for culturally safe digital health communication for Maori communities in New Zealand.
- Rwanda Ministry of Health / Rwanda Biomedical Center (RBC)coreThe Rwanda Ministry of Health and Rwanda Biomedical Center adopted WelTel as a national digital health tool for COVID-19 response (2020), home isolation monitoring, Ebola border monitoring, and ongoing programs in HIV, TB, mental health, NCD-diabetes, and maternal-child health. The Ministry took over payment for SMS gateway and text messaging costs. WelTel Rwanda was established as a local company to formalize the partnership. A MoU is being developed to integrate WelTel with Rwanda's national EMR and DHIS2 systems.
- Cedar Project / UBC School of Population and Public HealthcoreThe Cedar Project, in partnership with UBC's School of Population and Public Health, has used WelTel since 2012 to support approximately 800 Indigenous participants across British Columbia. Research published in JMIR (2020) validated weekly two-way texting as an effective engagement tool. CIHR and Michael Smith Foundation funded pandemic impact research using WelTel among at-risk Indigenous populations.
- Skills Consulting Group (SCG)coreSkills Consulting Group in New Zealand deploys TextPulse (powered by the WelTel platform) to provide wellbeing support to over 11,000 apprentices in construction trades. SCG's Wellbeing Angels monitor conversations and provide referrals. Over 200,000 text conversations have been conducted with 74 urgent cases identified. This partnership demonstrates the workplace wellbeing go-to-market motion for WelTel.
- Fraser Health AuthorityminorWelTel was selected as Top Innovator by the Fraser Health Innovation Academy pitch competition and is working with Fraser Health to deploy WelTel for a chronic disease management project involving general practitioners, behavioural health coaches, and clinical psychologists supporting patients with cardiovascular disease, diabetes, and COPD.
- Expertise France (L'Expertise France)minorPartnering with the Rwanda Biomedical Center and Expertise France to enhance national Community Health Worker (CHW) programs using AI-driven communication tools and eLearning platforms built on the WelTel system.
- Women's Entrepreneurship Day Organization (WEDO) / AWSminorWelTel CEO Dr. Gabby Serafini was invited to speak on the 'Women Leading in Health Tech' panel at the WEDO Summit at the United Nations (May 2022), sponsored by AWS. The event connects WelTel with global business leaders, philanthropists, and government dignitaries focused on advancing the UN's Sustainable Development Goals.
- Rwanda Biomedical Center (2022 Health Research & Policy Symposium)minorDr. Richard Lester delivered a keynote at the 2022 Health Research & Policy Symposium organized by the Rwanda Biomedical Center in Kigali, Rwanda, discussing how digitalization of healthcare can address social and economic disparities in post-COVID health system reform.
- Bristol Myers Squibb (BMS)minorBMS is listed among WelTel's partner logos on the main website. Nature of partnership is not further detailed in available source content.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
WelTel competitors and assessment
Company assessmentDirect peers
- Luma Health: Luma Health is a patient communication platform offering two-way messaging, automated outreach, and scheduling for healthcare providers. It competes for the same healthcare-provider buyer as WelTel, with comparable automated reminders, intake, and follow-up workflows.
- CipherHealth: CipherHealth provides patient outreach, rounding, and post-discharge follow-up communication tools for hospitals and health systems. It overlaps with WelTel's care team collaboration and patient follow-up use cases across the inpatient-to-ambulatory transition.
- OhMD: OhMD is a secure patient texting and care-team communication platform integrated with EHRs. It addresses the same secure messaging and care team collaboration use case as WelTel, including FHIR-based EHR connectivity.
- CareMessage: CareMessage is an SMS-first patient engagement platform purpose-built for safety-net populations and Federally Qualified Health Centers. Like WelTel, it focuses on low-bandwidth, equity-oriented patient communication and serves similar community health and public health customers.
- Relatient: Relatient offers patient engagement, appointment reminders, and bidirectional messaging for ambulatory providers and health systems. It targets the same healthcare-provider segment as WelTel with comparable messaging, scheduling, and outreach functionality.
- mPulse Mobile: mPulse Mobile is a healthcare-focused conversational AI and SMS engagement platform serving providers, payers, and pharmacies. It directly overlaps with WelTel's AI-powered triage and two-way patient messaging capabilities, particularly for Medicaid and chronic care populations.
- Well Health: Well Health provides patient-provider messaging, automated outreach, and communication workflows for ambulatory and specialty practices. It competes directly with WelTel for healthcare-provider buyers seeking patient engagement and automated reminders.
Broad incumbents
- GetWellNetwork: GetWellNetwork is a broader patient engagement and digital care platform serving hospitals across the care continuum. Its patient communication, education, and care plan modules overlap with WelTel's broader patient engagement value proposition from a larger incumbent position.
- Twilio: Twilio is the dominant communications-platform-as-a-service provider whose APIs power SMS and messaging for many healthcare applications. While Twilio does not target healthcare specifically, it represents the underlying infrastructure threat to WelTel's SMS-first platform positioning.
Emerging players
- Vivify Health: Vivify Health provides remote patient monitoring and connected care platforms for chronic disease management. It overlaps with WelTel's chronic disease management use cases (T1D, cardiovascular, COPD), particularly where SMS-based outreach complements biometric monitoring.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
WelTel social profiles
Digital presenceWelTel compliance and trust
Trust signalCompliance4 records
WelTel financial estimates
Financial estimateRevenue estimate
Valuation estimate
WelTel leadership team
Management profileNumber of profiles
Profiles2 records
WelTel subsidiaries and ownership
Company hierarchySubsidiaries1 record
WelTel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WelTel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WelTel
What does WelTel do?
WelTel is a digital health SaaS company that provides an SMS-first, multimodal patient engagement platform enabling two-way text, voice, and video communication between patients and healthcare providers. The platform features AI-powered triage, FHIR-based health system interoperability, automated clinical workflows, and configurable multilingual messaging to support patient adherence, chronic disease management, public health response, and workplace wellbeing.
Is WelTel a public or private company?
WelTel is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was WelTel founded?
WelTel was founded in 2008. It employs 11 to 50 people.
Where is WelTel based?
WelTel is headquartered in Vancouver, Canada, in the North America region.
How does WelTel make money?
Three revenue lines are on record. SaaS Platform Licensing is the primary driver. The others are prEPmate Deployment and workplace Wellbeing (TextPulse).
Who are WelTel's main competitors?
Direct peers on record are Luma Health, CipherHealth, OhMD, CareMessage, Relatient, mPulse Mobile and Well Health. Broad incumbents are GetWellNetwork and Twilio. Vivify Health is listed as an emerging player.
Does WelTel have an API?
No public API is recorded for WelTel.
What industry is WelTel in?
WelTel's product category is Digital Health / Patient Engagement Software. Its primary akta.pro industry code is HLACAAAK, Care Team Collaboration, Secure Messaging & Clinical Communication within EHR, with a secondary code of HLACAFAO, Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways). Its NAICS code is 621.