DocOnline Health

What DocOnline Health does

DocOnline Health India Private Limited is a digital healthcare company founded in 2016 and headquartered in New Delhi, with engineering offices in Bengaluru and Hyderabad and an operations presence in Mumbai. The company delivers integrated primary healthcare through a proprietary telemedicine platform spanning mobile applications (iOS/Android), a web portal, phone-based consultations, and digital clinic infrastructure branded as eClinic/ePHC. Its core clinical asset is an in-house team of 60+ MCI-certified doctors trained in telemedicine, supported by international evidence-based clinical protocols and quality monitoring across 21 parameters, led by a Chief Medical Director with prior experience leading large clinical teams at Medlife. The platform supports 11 specialties, 27+ specialist types, and consultations in 14+ Indian languages, with 24x7 availability.

The business model combines four revenue streams. First, B2C annual subscription plans (GoodHealth360 DigiClinic at ₹1,399/year, EsyCare at ₹2,199/year, and Advantage at ₹3,099/year) sold direct-to-consumer via the mobile app and website. Second, B2B corporate workplace wellness contracts providing employee health benefits. Third, B2B2C distribution through 180+ partnerships with banks, NBFCs, and insurance companies, where DocOnline healthcare packages are offered as customer loyalty, value-added, or cross-sell benefits. Fourth, managed-services fees for government and CSR implementations in rural areas (ePHC, Clinic on Wheels, SwasthyaMitra). The company reports 8 million+ memberships, 5.1 lakh consultations per year, a 92% satisfaction rate, and integration across 25,000+ partner clinics, 4,100+ pharmacies, 2,100+ diagnostic centres, and 9,900+ fitness centres.

Recent product expansion includes a Mental Health Wellness Section (September 2025), Pet Care Services (November 2025), and Medicine Delivery (January 2026). The company is led by Managing Director Manasije Mishra (appointed 2020, ex-HSBC, ex-Max Bupa, ex-vHealth by Aetna) alongside a CXO team with backgrounds at vHealth by Aetna, Apollo Hospitals, Max Healthcare, Paytm Payments Bank, and RoundGlass. The company holds SOC 2 Type II, ISO 27001:2022, and ISO 9001:2015 certifications, has signed the UN Global Compact, and operates primarily in India with limited partnership activity referenced in Bangladesh. Revenue, funding history, and ownership structure are not publicly disclosed.

Name

DocOnline Health

Legal name

DocOnline Health India Private Limited

Website

https://doconline.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

DocOnline Health is an Indian digital healthcare company delivering telemedicine, mental health, diagnostics, and wellness programs via subscription plans, corporate contracts, and CSR implementations. It serves consumers, employers, banks, insurers, and rural communities through in-house MCI-certified doctors and a 25,000+ partner touchpoint ecosystem.

Ownership category

akta.pro rank

Product category

Digital Healthcare / Telemedicine Services

NAICS

Offices of Physicians (62111)

SIC

Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD), Mobile & Street Medicine Primary Care Programs (HLAFAGAH)

Keywords

• Digital healthcare services
• Telemedicine consultations
• Corporate wellness programs
• Family health memberships
• Community health platforms

Headquarters

HQ city

Bengaluru

HQ country

India

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Annual Family Health Memberships: DocOnline generates revenue primarily through subscription-based annual health plans sold to individuals and families. Plans include DigiClinic (₹1,399/year for 2 members with unlimited video/phone consultations), EsyCare (₹2,199/year for 4 members with up to 30% discounts on diagnostics), and Advantage (₹3,099/year for 5 doctor visits and up to 30% diagnostic discounts). These are sold both directly to consumers via the app/website and through B2B corporate channel partnerships.
2. Corporate Workplace Wellness Programs: B2B corporate sales of healthcare packages to employers for employee health and wellness benefits. Revenue is generated through annual per-employee or per-package fees negotiated with corporate clients. DocOnline provides video/phone consultations, mental health programs (EAP), smart health check-ups, and occupational health centre services to corporate employees.
3. Brand Loyalty / B2B2C Healthcare Benefits: DocOnline provides digital healthcare services as value-added benefits for customers of banks, NBFCs, and insurance companies. Banks and micro-financing companies offer DocOnline health packages as complimentary benefits to win new customers. NBFCs cross-sell health memberships to generate additional fee income. Insurance providers use DocOnline's digital healthcare services to deliver quality health services to subscribers.
4. Pharmacy and Diagnostics Discounts: DocOnline offers up to 30% discounts on diagnostics and pharmacy services through its partner network. Revenue is generated through transaction-based discounts and volume arrangements with diagnostic labs and pharmacy partners across the network.
5. Community Health CSR Implementation: DocOnline serves as an implementation partner for corporate CSR programs, government healthcare infrastructure projects, and NGO initiatives. Revenue is generated through project-based or per-beneficiary fees for delivering healthcare services in underserved communities across rural India.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels14 records

Core offering

DocOnline Health operates a proprietary digital healthcare platform that delivers 24x7 video, phone, and chat-based doctor consultations through 60+ in-house telemedicine-trained doctors supported across 14+ Indian languages. The company sells annual family subscription memberships (GoodHealth360 DigiClinic, EsyCare, Advantage), corporate workplace wellness programs, brand loyalty healthcare solutions for banks/NBFCs/insurers, and community health implementations for government and CSR partners. An integrated ecosystem of 25,000+ clinics, 4,100+ pharmacies, 2,100+ diagnostic centres, and 9,900+ fitness centres complements consultations, medicine delivery, diagnostics, and mental health services.

Product overview

DocOnline Health is a digital healthcare company offering an integrated ecosystem of whole-body care services through a platform-plus-modules architecture. The core product is the GoodHealth360 family of subscription plans (DigiClinic, EsyCare, Advantage) providing telemedicine consultations, diagnostics discounts, and pharmacy benefits. These are complemented by B2B solutions including Workplace Healthcare for employers, Brand Loyalty programs for customer engagement, and Community Healthcare for CSR initiatives. Service delivery spans Digital Consultations (video/phone/web chat), Mental Health Programs, Smart Health Check-ups, Chronic Disease Management, Mobile Clinics, Digital Health Centers, Wellness Centers, and Occupational Health Centers. The proprietary eClinic/ePHC platform enables rural healthcare delivery. Recent additions include Medicine Delivery (January 2026) and Pet Care Services (November 2025).

Differentiator

Problem solved

Functional benefit

Products and services

• GoodHealth360 DigiClinic
• GoodHealth360 EsyCare
• GoodHealth360 Advantage
• Workplace Healthcare Program
• Brand Loyalty Healthcare Solution
• Community Healthcare / eClinic Program
• Clinic on Wheels
• Pet Care Services
• Medicine Delivery Service

Quantifiable outcome

• 87% of patients avoid clinic or hospital visits using DocOnline's services
• +13 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• IFFCO Kisan FinancecoreStrategic or Co-development Partner · 21 April 2026IFFCO Kisan Finance expanded its Arogya Vistaar programme into its second year in Bihar's Gaya district in partnership with DocOnline and NGO Utthaan. Coverage doubled from 6 to 12 Gram Panchayats of Manpur block. The IRDHS model delivers care through Digital Health Centres, mobile nurse-led clinics, and community health workers. Programme will extend to mental health awareness in FY 2026–27 and add livestock health camps.
• HSBC PremiercoreChannel Partner/ Reseller/ Distributor · 1 October 2025DocOnline collaborates with HSBC Premier to make quality healthcare accessible to HSBC Premier clients through DocOnline's digital health platform and services.
• Aadhar Housing FinancecoreChannel Partner/ Reseller/ Distributor · 1 July 2025Aadhar Housing Finance extended its CSR partnership with DocOnline to Rajasthan, Jharkhand, Haryana & Madhya Pradesh. Their 'Clinic on Wheels' initiative brought women's health services to 120 rural Jodhpur panchayats and won Gold at CSR Times Awards 2025.
• Utthaan (NGO)coreStrategic or Co-development PartnerUtthaan is an NGO partner in the Arogya Vistaar programme with IFFCO Kisan Finance, helping deliver community health services in rural Bihar through Digital Health Centres and mobile nurse-led clinics.
• Vedanta NandGhar FoundationcoreStrategic or Co-development PartnerDocOnline partnered with Vedanta NandGhar Foundation to implement Clinic on Wheels — a CSR initiative delivering video doctor consultations, medicines, and diagnostic services through two-wheeler clinics managed by 100% female paramedic staff. Operational in 600+ villages, delivering 200,000 consultations annually. The initiative won the CSR Health Impact Awards 2022.
• Government of Uttar Pradesh (DGMH)coreStrategic or Co-development PartnerThe Director General Medical Health (DGMH) of Uttar Pradesh partnered with DocOnline to launch an ePHC project in 10 districts. The fully integrated digital setup enables villagers to access live video consultations with MCI-certified doctors, free blood tests, medicines, and minor treatment. The project helps 4 Lakh villagers with over 3 lakh health services annually.
• Nokia-DEF (Digital Empowerment Foundation)minorStrategic or Co-development PartnerPartnership to extend digital healthcare access in rural areas through technology-enabled community health programs.
• SkillTree (USAID Samriddh Program)minorStrategic or Co-development PartnerPartnership under the USAID-funded Samriddh program to deliver healthcare solutions through digital channels in underserved communities.
• Shell FoundationminorStrategic or Co-development PartnerShell Foundation partnership to deliver sustainable healthcare programs in rural India through innovative digital health solutions.
• Srasthi EnergyminorStrategic or Co-development PartnerPartnership for delivering community healthcare programs supporting rural communities in India.
• Aspire For HerminorStrategic or Co-development PartnerDocOnline partnered with Aspire For Her — a Section 8 registered NGO — for sustainable livelihood generation for women and healthcare programs. The NGO receives CSR funds for implementing projects.

Scale indicators23 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Practo: Bengaluru-based digital health platform offering online doctor consultations, appointment booking, and integrated pharmacy and diagnostics. Directly comparable to DocOnline as a primary care telemedicine platform serving both consumers and corporate wellness channels in India.
• Tata 1mg: Gurugram-based digital health platform combining e-pharmacy, lab tests, and online doctor consultations. Comparable to DocOnline in delivering subscription-based primary care, diagnostics, and pharmacy services to Indian consumers and enterprises.
• Apollo 24|7: Apollo Hospitals' consumer digital health platform providing online doctor consultations, medicine delivery, and lab tests. Competes directly with DocOnline across D2C and employer-sponsored virtual care channels in India.
• MediBuddy: Bengaluru-based digital healthcare platform offering online doctor consultations, lab tests, and corporate wellness programs. Closely comparable to DocOnline in B2B2C distribution via insurance and employer partnerships.
• Healthians: Gurugram-based at-home diagnostics and digital health platform with bundled doctor consultation services. Comparable to DocOnline in serving both individual consumers and corporate wellness clients with integrated diagnostics and primary care.

Broad incumbents

• PharmEasy: Mumbai-headquartered online pharmacy and diagnostics platform with adjacent teleconsultation services. Overlaps with DocOnline's medicine delivery and primary care consultation offerings, but is anchored in e-pharmacy rather than virtual primary care.
• Medi Assist: Bengaluru-based health benefits administrator offering cashless hospitalization, OPD, wellness programs, and telemedicine to enterprise and insurance clients. Comparable to DocOnline's employer and insurance channel partnerships and disease management offerings.

Emerging players

• MFine: Bengaluru-based on-demand telemedicine platform connecting users with specialist doctors via chat and video. Comparable to DocOnline's consultation-first model, though with narrower chronic disease and community health programs.
• Reliance Jio HealthHub: Mumbai-based digital health initiative from Reliance offering teleconsultations, lab bookings, and medicine delivery. Comparable to DocOnline in targeting Indian consumers and leveraging BFSI distribution, though backed by a much larger parent ecosystem.

Others

• vHealth by Aetna: Earlier telemedicine venture by Aetna/CVS in India (now part of CVS Health) led by DocOnline's MD Manasije Mishra before 2020. Highly comparable business model — in-house doctors, subscription plans, employer partnerships — providing a reference template for DocOnline's evolution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/doconlinehealth
• YouTubeyoutube.com/channel/UCMwPuOXjoy4VTZ_84FgaNwA
• Facebookfacebook.com/Doconlinehealth
• LinkedInlinkedin.com/company/doconline
• Instagraminstagram.com/doconlinehealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DocOnline Health