What Global Business Solutions does

Global Business Solutions, Inc. (GBS) is a privately held, founder-led technology solutions provider founded in 1995 by Gaby Batshoun and headquartered in Newport, Kentucky (Greater Cincinnati region). The company delivers a unified portfolio spanning Information Technology (managed IT, cybersecurity, business continuity, voice/UCaaS, compliance), Audio/Video & Automation, Physical Security (video management, access control, intrusion detection, mass notification), and Structured Cabling, sold to enterprise, mid-market, and government customers across at least 12 verticals including Healthcare, Education, Government, Retail, Hospitality, Industrial, Residential Complexes, Museums, Houses of Worship, and Auditoriums. Its positioning centers on being the only fully integrated IT/AV/Physical Security/cabling provider in Greater Cincinnati, with one partner managing strategy, design, installation, and ongoing managed support rather than siloed vendor stacks.

GBS monetizes through a mix of recurring managed-services subscriptions (Standard Plan with monthly billing for help desk, monitoring, patch management, backup, and dedicated account engineering; Custom Plan on multi-year contracts) and project-based professional services (design/consulting, turnkey installation, and AI Services & Consulting). The company maintains an ecosystem of more than 80 manufacturer partnerships — including Microsoft, Cisco, Crestron, Aruba (HPE), NVIDIA, OpenAI, VMware (Premier), CrowdStrike, Fortinet, and Arctic Wolf — which underpins its integration claim. Operational metrics disclosed include 1000+ clients served, 98.4% client satisfaction, 99.98% average physical security system uptime, >99% AV uptime, 750+ rooms with installed AV, 450+ secured access points, and 200+ AI-capable physical security systems deployed.

The firm is self-funded (no disclosed institutional investment), with a small headcount (11–50, with 60+ referenced in press) anchored in the Greater Cincinnati/Northern Kentucky region. Recent moves include a November 2025 30-year anniversary rebrand, an April 2026 purchase of the historic Wadsworth Electric Manufacturing building in Covington for HQ relocation and 57 new jobs, a March 2026 international collaboration with Huawei on data center and 10GPON projects in Saudi Arabia and Dubai, and an ongoing partnership with Northern Kentucky University (NKU GBS Tech and Innovation Center, opened November 2022) for talent development.

Name

Global Business Solutions

Legal name

Global Business Solutions, Inc.

Website

https://gbs-inc.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Business Solutions is a privately held Greater Cincinnati technology integrator delivering IT managed services, AV/automation, physical security, and structured cabling as a single integrated provider to enterprise, mid-market, and government customers across healthcare, education, government, and other verticals.

Ownership category

akta.pro rank

Product category

Integrated Technology Solutions

NAICS

Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD)

akta.pro secondary industries

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Managed IT services
• Physical security integration
• Audio video automation
• Structured cabling installation
• Cybersecurity solutions

Headquarters

HQ city

Newport

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Ongoing managed services contracts providing proactive monitoring, support, and management of IT, AV, and physical security systems. Includes Standard Plan and Custom Plan options with monthly insights, strategic recommendations, and continuous optimization.
2. Design & Consulting Services: Strategic design and consulting across IT, AV, automation, and physical security systems. Includes technology design from blueprint to implementation, cross-system coordination, and infrastructure planning.
3. Installation Services: Turnkey installation services for structured cabling, AV systems, IT infrastructure, and physical security. Covers hardware & software deployment, enterprise-scale implementation, and conference/meeting room packages.
4. AI Services & Consulting: AI readiness assessment, roadmap development, implementation, and ongoing optimization support for AI adoption across IT, AV, and security environments.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Global Business Solutions is a fully integrated technology solutions provider delivering IT Managed Services, Audio/Video & Automation, Physical Security, and Structured Cabling under one partner. The company provides design, consulting, installation, and ongoing managed support for organizations across healthcare, education, government, retail, hospitality, industrial, residential, museums, large venues, and houses of worship, with specialized AI Services & Consulting and Cybersecurity Solutions layered on top. Pricing is quote-based with monthly recurring managed services subscriptions and multi-year custom contracts.

Product overview

GBS is a fully integrated technology solutions provider offering a unified portfolio of IT Managed Services, AV & Automation, Physical Security, Structured Cabling, and AI Services & Consulting. The company operates as a single-provider model where one partner manages all three core technology domains (IT, AV, Physical Security) together, delivering services across design, installation, and ongoing managed support. Specialized offerings include Cybersecurity Solutions, Business Continuity & Data Security, Voice & Notification Solutions (UCaaS/CCaaS), Help Desk Support, and Compliance Solutions. The product portfolio spans technology solutions for specific verticals including Work & Meeting Spaces, Auditoriums & Large Venues, Houses of Worship, Industrial Spaces, Education, Government, Residential Complexes, Museums & Experiential, Hospitality & Restaurants, Retail Spaces, and Healthcare facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Managed Services Comprehensive IT infrastructure management including proactive monitoring, network management, server and endpoint protection, backup solutions, cloud services, and 24/7 helpdesk support for business operations.
• AV & Automation Services Audio/Video system design, installation, and managed services including pro audio, integrated conference rooms, auditoriums, LED walls, video conferencing, digital signage, lighting control, and automation solutions.
• Physical Security Services Integrated physical security solutions including video management systems, access control, cameras, intercom systems, mass notification, environmental monitoring, crowd monitoring, barrier gates, and intrusion detection systems.
• Structured Cabling Services Design and installation of network infrastructure including fiber optics, data center buildouts, industrial/manufacturing cabling, building automation, and outside plant solutions.
• AI Services & Consulting AI strategy and implementation services including AI-powered IT/cybersecurity (predictive maintenance, intelligent helpdesk bots, anomaly detection), smart AV solutions (voice-activated controls, real-time transcription), AI-enhanced physical security (facial recognition, license plate detection, predictive surveillance), and AI readiness/advisory consulting with infrastructure assessment and roadmap development.
• Cybersecurity Solutions Layered cybersecurity protection including next-gen endpoint protection, firewall/network security, email security, identity/access management, managed detection and response (MDR) with SOC, and compliance support.
• Business Continuity & Data Security Disaster recovery and backup solutions including automated cloud backups, rapid recovery, 24/7 monitoring, encryption, and business continuity planning with risk assessments and incident response.
• Voice & Notification Solutions Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), on-premise voice systems, and mass notification/emergency paging solutions integrating with platforms like Microsoft Teams, Zoom, 8x8, RingCentral, and Mitel.
• Help Desk Support Responsive IT support with certified engineers providing 8-minute average call resolution, local support from Newport KY office, and coverage during business hours with after-hours/emergency options.
• Compliance Solutions Compliance management supporting HIPAA, PCI-DSS, SOC 2, and CMMC Level 2 frameworks with encrypted backups, identity/access management, network segmentation, endpoint protection, and audit support.
• Design & Consulting Services Technology design and consulting covering IT architecture, AV/automation design, physical security design, and total building technology planning from discovery through delivery.
• Installation Services Turnkey installation services for structured cabling, AV systems, IT infrastructure, and physical security — covering hardware & software deployment, enterprise-scale implementation, and conference/meeting room packages.

Quantifiable outcome

• 1000+ clients serviced with 98.4% satisfaction rate
• +3 more outcomes

Named customers12 records

Segments11 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration68 records

AI capability11 records

Feature4 records

Partnerships

18 partnerships are on record, tiered core, flagship and minor.

• HuaweicoreTechnology or Integration · 13 March 2026Huawei is positioning itself as a central technology provider in Middle East smart city initiatives. GBS is collaborating with Huawei on all-flash data centre projects for financial and public sector clients in Saudi Arabia, working alongside Emaar Properties on Dubai Creek Harbour's all-optical 10GPON network.
• C-DAC (T) and VNIT NagpurcoreTechnology or Integration · 9 May 2025Indian government technology transfer partnership. C-DAC (T) and VNIT Nagpur developed indigenous wireless EV charger technology. Ministry of Electronics and Information Technology (MeitY) transferred the 1.5 kW wireless charger technology to Global Business Solution Pvt. Ltd. for commercialization.
• Northern Kentucky University (NKU)flagshipStrategic or Co-development Partner · 4 November 2022GBS partnered with NKU to open the GBS Tech and Innovation Center on campus in November 2022. The partnership provides internship opportunities for students, creates pathways for future professionals in the industry, and supports the local technology talent pipeline.
• MicrosoftcoreTechnology or IntegrationMicrosoft Partner status with capabilities in Microsoft 365 solutions, Azure cloud, Teams integration. GBS offers Microsoft 365 Backup, Archiving, Teams integration, and training services.
• CiscocoreTechnology or IntegrationTechnology partner for networking, security, and collaboration solutions. Part of GBS's ecosystem of 80+ manufacturer partners.
• CrestroncoreTechnology or IntegrationAV and automation technology partner for control systems, room scheduling, and integrated building solutions.
• Aruba (HPE)coreTechnology or IntegrationAruba KETS Partner for wireless networking solutions. GBS is recognized as an Aruba KETS (Kinetic Enterprise Network) Partner for enterprise wireless infrastructure.
• NVIDIAcoreTechnology or IntegrationAI technology partner supporting GBS's AI Services & Consulting practice with GPU-based AI solutions and partnerships.
• OpenAIcoreTechnology or IntegrationAI technology partner for AI-powered solutions including intelligent helpdesk bots, anomaly detection, and AI-enhanced physical security.
• ZoomcoreTechnology or IntegrationGBS Voice adds Zoom Phone for unified communications. Partnership for UCaaS voice solutions and video conferencing integration.
• Poly (HP)coreTechnology or IntegrationAudio/video technology partner for professional conferencing equipment, headsets, and collaboration solutions.
• Axis CommunicationscoreTechnology or IntegrationNetwork video solutions partner for cameras and surveillance systems.
• CrowdStrikecoreTechnology or IntegrationCybersecurity endpoint protection partner for AI-based threat detection.
• FortinetcoreTechnology or IntegrationNetwork security partner for firewall and unified threat management solutions.
• Arctic WolfcoreTechnology or IntegrationManaged detection and response (MDR) partner for cybersecurity operations center services.
• Dell's COVID-19 AidminorGTM or Marketing PartnerCOVID-19 technology partnership for remote work solutions.
• Northern Kentucky Chamber of CommerceminorGTM or Marketing PartnerRegional business chamber membership promoting and supporting development of strong businesses and vibrant economy in Northern Kentucky.
• Better Business BureauminorGTM or Marketing PartnerBBB Accredited Business since November 2004, meeting BBB Standards of Accreditation.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Logically: Managed IT services and cybersecurity provider for mid-market and enterprise, with co-managed IT and outsourced CIO offerings. Comparable managed services plus advisory business model to GBS.
• Centre Technologies: Texas-based integrated IT, AV, and security solutions provider with managed services. Closely mirrors GBS's "one partner for IT + AV + physical security" value proposition and mid-market customer base.
• Dataprise: Mid-Atlantic headquartered managed IT services and cybersecurity provider serving mid-market and enterprise clients. Comparable business model (managed services plus project-based integration) and comparable customer size mix to GBS.
• Marco: Upper Midwest managed technology services and IT solutions provider offering managed IT, AV, copiers/print, and cloud. Comparable regional integrator with managed services model serving SMB/mid-market.
• Presidio: National IT solutions and managed services provider combining networking, cybersecurity, cloud, and AV/UC. Directly comparable to GBS as a multi-disciplinary systems integrator with recurring managed services revenue, though at far greater scale.
• BlueAlly: Technology solutions provider combining managed services, cloud, networking, and security for mid-market clients. Comparable scope of integration plus recurring managed services revenue.
• Ntiva: IT managed services and cybersecurity firm with cloud, VoIP, and strategic consulting for SMB/mid-market. Similar mid-market positioning and recurring managed services plus project revenue model to GBS.

Broad incumbents

• Connection (PC Connection): Public IT solutions provider offering hardware, software, and services including managed services. Overlaps with GBS as a single-source provider but at national scale with broader product portfolio.
• CDW: Largest US-focused IT solutions reseller and integrator serving enterprise, mid-market, and public sector. Overlaps with GBS in IT integration and managed services but at vastly greater scale with much broader vendor and customer footprint.
• ePlus Technology: Public, larger-scale IT solutions and managed services provider with broad vendor partnerships across networking, security, cloud, and AV. Overlaps with GBS as a systems integrator but operates at materially greater scale and geographic breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Gbs-inc
• Facebookfacebook.com/Global.Business.Solutions
• LinkedInlinkedin.com/company/global-business-solutions-inc-
• Xx.com/GBS_Cincy

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Business Solutions