Invarosoft
Invarosoft is a privately held SaaS company headquartered in San Francisco that delivers a unified software platform for Managed Service Providers. It consolidates six products — including IT asset management, backup alerting, scheduling, customer feedback, vCIO tools, and a patented client portal — into subscription-priced agent-pack licensing globally.
- Company typePrivate
- Founded2017
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Invarosoft does
Invarosoft is a privately held software company that builds a unified Software-as-a-Service platform for Managed Service Providers (MSPs). The platform consolidates six core products — Warranty Wizard (IT asset management), Alert Centric (backup alert reporting), Time Master (scheduling), HappySat (CSAT/NPS feedback), vCIO Hero (quarterly business review and virtual CIO workflows), and Invarosoft CX (a patented client portal and service delivery layer) — along with supporting sub-products such as ITSupportPanel, ITControlPanel, ITNewsPanel, ITAppsPanel, and ITSupportBot. The company is headquartered in San Francisco with additional offices in Sydney and London, and is legally domiciled in Australia as Invarosoft Pty Ltd (ACN 603 835 749, New South Wales). Headcount is reported as 11-50 employees.
The technology core is a cloud-hosted platform running on Amazon Web Services Tier 1 data centers, with native applications for Windows, Mac, iOS, and Android, plus a forthcoming Microsoft Teams App. Architecture is integration-centric: native bidirectional synchronization is documented with ConnectWise Manage, Autotask PSA, HaloPSA, Kaseya BMS, SyncroMSP, and RepairShopr, alongside calendar connectivity to Microsoft Teams, Zoom, and Outlook, and single sign-on bridges to IT Glue, BiggerBrains, ConnectBooster, and WisePay. Identity security features — Secure Caller Verification and Secure 2FA Messaging — function as a DUO Push replacement. AI is limited to keyword-based Sentiment Analysis on inbound tickets and rules-based self-service and training bots; no proprietary models are disclosed.
Invarosoft monetizes through recurring subscription pricing. The primary model is agent-pack licensing — for example, a 1000 Agent Pack at $349/month covers approximately 600 managed devices with growth-tier scalability and smartphone add-ons at $2/device/month — paired with Stack Saver Bundles that aggregate products at a discount. Distribution blends product-led growth via free 14-day trials with inside-sales motion handling demo bookings and enterprise quotes. The customer base spans 'hundreds of MSPs' worldwide, including enterprise engagements (Ricoh) and mid-market MSPs (Computer Troubleshooters, TeamLogic IT, The Tech Tribe, Macro, Geek 3). The company completed an undisclosed acquisition of Alert Centric on 2024-06-22 and in 2024 coordinated a six-product platform relaunch; no funding rounds are disclosed.
Invarosoft firmographics
Firmographics- Name
- Invarosoft
- Legal name
- Invarosoft Pty Ltd
- Website
- https://invarosoft.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Invarosoft is a privately held SaaS company headquartered in San Francisco that delivers a unified software platform for Managed Service Providers. It consolidates six products — including IT asset management, backup alerting, scheduling, customer feedback, vCIO tools, and a patented client portal — into subscription-priced agent-pack licensing globally.
- Ownership category
- akta.pro rank
Invarosoft industry classification
Industry- Product category
- MSP Software Platform
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
- akta.pro secondary industries
- Configuration Management Database (CMDB) Platforms (HDAEALAE), Process & Case Management Low-Code Platforms (HDAEAKAE)
Keywords
Where Invarosoft is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Invarosoft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Subscription - Agent Packs: Monthly or annual subscription based on agent packs (device licensing). MSPs purchase agent packs based on the number of devices under management (e.g., 1000 Agent Pack at $349/month for approximately 600 devices with buffer). Growth pricing provides additional agent packs as MSPs scale (e.g., 1500 pack for additional $100/month). Premium onboarding available at $489 one-time cost.
- Stack Saver Bundles: Bundled product offerings combining multiple Invarosoft products at discounted rates compared to individual product purchases, providing recurring subscription revenue with higher average order value.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Agent Pack Licensing - Entry Tier (e.g., 1000 Agent Pack) |
| Subscription | Monthly | Agent Pack Licensing - Growth Tier (e.g., 1500 Agent Pack) |
| One time/ perpetual license | Pay-as-you-go | Premium Onboarding |
| Subscription | Annual | Annual Subscription Discount |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Invarosoft product offering
Product offeringCore offering
Invarosoft delivers a unified MSP software platform comprising six core products — Warranty Wizard, Alert Centric, Time Master, HappySat, vCIO Hero, and the patented Invarosoft CX — sold individually or bundled via MSP Stack Saver Bundles to Managed Service Providers. The platform replaces fragmented point tools with native desktop, mobile, and Microsoft Teams apps, integrated PSA sync, client portal, live chat, identity security, scheduling, feedback surveys, and vCIO/QBR capabilities designed to reduce MSP software stack costs and modernize the end-client support experience.
Product overview
Invarosoft delivers a Unified MSP Software Platform consisting of six core products: Warranty Wizard (IT Asset Management), Alert Centric (Backup Alert Reporting), Time Master (Scheduling), HappySat (Customer Feedback/CSAT/NPS), vCIO Hero (QBR/vCIO Platform), and Invarosoft CX (Service Delivery Platform/Client Portal). The platform also includes sub-products such as ITSupportPanel (client-facing desktop/mobile app), ITControlPanel (engineer/dispatcher app), ITNewsPanel (communication/chat/push), ITAppsPanel (app collections), and ITSupportBot (self-service/training bots). Products are available individually or bundled through MSP Stack Saver Bundles. The company acquired Alert Centric in 2024 as part of its strategic product expansion.
Differentiator
Problem solved
Functional benefit
Brands
- Warranty Wizard: IT Asset Management platform for MSPs
- Alert Centric
- Time Master
- HappySat
- vCIO Hero
- Invarosoft CX
- ITSupportPanel
- ITNewsPanel
- ITAppsPanel
- ITControlPanel
- ITSupportBot
- Stack Saver Bundles
Products and services
- Invarosoft CX Service Delivery Platform providing a branded Client Portal, Live Chat, Identity Security, Push Alerts, and self-service capabilities including ticket management, approvals, service catalog, knowledgebase, O365 reports, device listings, and SSO buttons for third-party portals. Patented technology.
- Warranty Wizard IT Asset Management platform for MSPs providing warranty tracking and asset data management with vendor and RMM integrations for one-click client warranty reports.
- Alert Centric Backup Alert Reporting tool that helps MSPs manage diverse backup applications and gain instant visibility into customer environments.
- Time Master MSP Scheduling Platform enabling seamless meeting booking with clients through calendar sharing, timezone management, and integration with Microsoft Teams, Zoom, and Outlook.
- HappySat Customer Feedback Platform providing CSAT and NPS surveys designed for MSPs with detailed reporting integrated into PSA systems.
- vCIO Hero Sales-focused vCIO platform providing intelligent ICT Audit, Recommendations and Roadmap solutions using Good, Better, Best methodology to improve QBR processes and sales conversion.
- MSP Stack Saver Bundles Bundled product packages combining multiple Invarosoft products at discounted pricing for MSPs looking to consolidate their software stack and reduce stack costs by ~50% or more.
- ITSupportPanel Desktop and Mobile App giving clients one-pane-of-glass access to IT support systems including ticket logging, screen capture, device diagnostics, and self-service capabilities.
- ITControlPanel Engineer and Dispatcher App for managing Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Messaging, and quick ticket logging into PSA systems.
- ITNewsPanel Client communication module featuring Live Chat, Push Broadcasting, Push Messages, NewsFlicker, Social links, Customer Insights (CSAT/NPS), and Sentiment Analysis.
- ITAppsPanel SOE App collection creator enabling creation of standardized desktop application collections per client.
- ITSupportBot Self-service and training bot platform reducing inbound tickets by helping users resolve issues independently and training users on portal features.
- Referral Now Referral management tool for MSPs to track and manage client referrals and drive partner-sourced growth.
Quantifiable outcome
- Reduce MSP stack costs by ~50% or more
- +6 more outcomes
Companies that use Invarosoft
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Invarosoft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability3 records
Feature12 records
Invarosoft partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Alert CentriccoreInvarosoft acquired Alert Centric as part of a strategic move amid the relaunch of its brand and products. Alert Centric is a backup alert reporting product that has been integrated into the Invarosoft unified MSP software platform as one of the six core products. This acquisition strengthens Invarosoft's offering in the backup monitoring space for MSPs.
- ConnectWisecoreConnectWise Manage integration allows Invarosoft CX to synchronize ticket data, custom fields, contacts, and configuration items with the ConnectWise PSA platform, eliminating manual data entry and ensuring consistency across systems.
- Autotask PSA (Datto)coreAutotask PSA integration enables synchronization between Invarosoft CX platform and the Autotask PSA, providing seamless PSA integration for MSPs using the Datto-owned Autotask platform.
- Microsoft TeamscoreIntegration with Microsoft Teams for video meeting links in Time Master scheduling, and development of a fully branded Microsoft Teams App for Q3 delivery, expanding service delivery options for MSPs.
- Amazon Web Services (AWS)coreCloud hosting infrastructure provider. Invarosoft operates on AWS Tier 1 data centers for optimal performance with redundancy and failover options globally. AWS data centers meet SOC2, ISO 27002, ISO 22301, PCI DSS Level 1, and HIPAA requirements.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Invarosoft competitors and assessment
Company assessmentBroad incumbents
- ConnectWise: ConnectWise is one of the largest PSA platforms serving MSPs, including ConnectWise Manage (PSA) and related RMM/IT management suites. It is the dominant incumbent against which Invarosoft integrates rather than directly competes head-to-head, offering broader portfolio but less specialized CX focus.
- Kaseya: Kaseya provides an integrated suite of IT management tools for MSPs and IT teams (BMS, VSA, Datto products). As a broad incumbent with deep RMM/PSA coverage, it competes across multiple Invarosoft product categories but at portfolio scale rather than as a CX-specialized vendor.
- Datto (Autotask PSA): Datto, owned by Kaseya, provides Autotask PSA, RMM, backup, and business continuity tools for MSPs. It is one of Invarosoft's most prominent integration partners and represents the incumbent PSA standard against which Invarosoft layers CX capabilities.
- SolarWinds MSP: SolarWinds MSP (now part of SolarWinds portfolio) provides RMM, PSA, backup, and security tools for MSPs. As a long-standing incumbent in the channel, it represents a broader incumbent alternative to Invarosoft's unified MSP platform offering.
- N-able (N-central): N-able (spun out of SolarWinds) provides RMM, backup, and security management tools for MSPs and IT departments. It is a broad incumbent that overlaps with Warranty Wizard (asset/warranty) and Alert Centric (backup reporting) functions in Invarosoft's stack.
Direct peers
- NinjaOne: NinjaOne is a leading unified RMM, patch management, and endpoint security platform purpose-built for MSPs. It overlaps with Invarosoft's MSP operations focus and competes for the same IT service provider buyer with a streamlined, modern platform.
- Atera: Atera offers an all-in-one PSA+RMM platform built for SMB-focused MSPs, with per-technician pricing. It is the most direct horizontal competitor to Invarosoft's Stack Saver consolidation thesis, targeting the same customer segment with a unified platform approach.
- Syncro: Syncro is an all-in-one PSA, RMM, and remote access platform for SMB MSPs, priced per technician. It is explicitly listed as an integration partner and competes directly in the unified MSP platform category Invarosoft targets.
- RepairShopr: RepairShopr is a PSA/CRM platform built for MSPs and repair shops, with ticketing, invoicing, and customer management. Listed as an Invarosoft integration partner, it targets overlapping SMB MSP customers with comparable ticketing-centric functionality.
- HaloPSA: HaloPSA is a modern PSA platform for MSPs covering ticketing, billing, and project management. It is also an integration partner and competes for the same MSP PSA buyer with feature parity on ticketing workflows that Invarosoft layers CX around.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Invarosoft social profiles
Digital presenceInvarosoft compliance and trust
Trust signalCompliance5 records
Invarosoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
Invarosoft leadership team
Management profileNumber of profiles
Profiles1 record
Invarosoft subsidiaries and ownership
Company hierarchySubsidiaries1 record
Invarosoft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Invarosoft M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Invarosoft
What does Invarosoft do?
Invarosoft delivers a unified MSP software platform comprising six core products — Warranty Wizard, Alert Centric, Time Master, HappySat, vCIO Hero, and the patented Invarosoft CX — sold individually or bundled via MSP Stack Saver Bundles to Managed Service Providers. The platform replaces fragmented point tools with native desktop, mobile, and Microsoft Teams apps, integrated PSA sync, client portal, live chat, identity security, scheduling, feedback surveys, and vCIO/QBR capabilities designed to reduce MSP software stack costs and modernize the end-client support experience.
Is Invarosoft a public or private company?
Invarosoft is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Invarosoft founded?
Invarosoft was founded in 2017. It employs 11 to 50 people.
Where is Invarosoft based?
Invarosoft is headquartered in San Francisco, United States, in the North America region.
How does Invarosoft make money?
Two revenue lines are on record. Software Subscription - Agent Packs are the primary driver. The others are stack Saver Bundles.
Who are Invarosoft's main competitors?
Broad incumbents on record are ConnectWise, Kaseya, Datto (Autotask PSA), SolarWinds MSP and N-able (N-central). Direct peers are NinjaOne, Atera, Syncro, RepairShopr and HaloPSA.
Does Invarosoft have an API?
Yes. Invarosoft provides API integration for ticket logging and form submission. Web forms can log tickets via API or send emails once completed. The platform integrates with various PSA and ticketing systems through native synchronization. Developer documentation is at www.invarosoft.com/company/partners.
What industry is Invarosoft in?
Invarosoft's product category is MSP Software Platform. Its primary akta.pro industry code is HDAEALAL, Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms, with a secondary code of HDAEALAE, Configuration Management Database (CMDB) Platforms. Its NAICS code is 5415 and its SIC code is 7372.