What COTG does

COTG is an IT services and document management company headquartered in Bolingbrook, Illinois, founded in 1982 with 501-1,000 employees. The company delivers office technology, managed print services, and managed IT services to mid-market and enterprise clients through what the source data describes as the Xerox Business Solutions distribution model. Operations span the United States, Hawaii, Canada, and the United Kingdom, with local field sales and service teams emphasizing on-the-ground delivery. Customers are segmented across six verticals: healthcare, education, finance, legal, government, and manufacturing.

The product portfolio combines hardware — multifunction/all-in-one printers, office printers, production printers (with CMYK Plus specialty inks in gold, silver, clear, and white), wide format printers, and scanners — with a software stack anchored by the Xerox ConnectKey Technology platform, the cloud-based Xerox Workflow Central Platform, and Robotic Process Automation (RPA) services. Security is delivered through a Trellix partnership providing device whitelisting, targeted primarily at government and regulated clients. A ConnectKey App Gallery marketplace extends the platform with third-party workplace applications.

The business model blends one-time hardware sales with recurring managed services revenue (managed print and managed IT), professional services (business consulting, IT procurement), and software/app sales through the ConnectKey App Gallery. Go-to-market is direct enterprise field sales with local teams, supplemented by vertical-specific solution pages across six industries. Note: the firmographic profile describes COTG as a private company founded in 1982, while the operational detail describes Xerox Business Solutions (a division of publicly traded Xerox Corporation, NYSE: XRX, founded 1994). This analysis treats the operational data as describing the product and service platform COTG delivers as a Xerox-aligned channel partner, given the shared naming and product references.

COTG

Name

COTG

Legal name

Xerox Corporation

Website

https://cotg.com

Company type

Public

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

COTG is an IT services and document management company providing office technology, managed print, and managed IT services to mid-market and enterprise clients across healthcare, education, finance, legal, government, and manufacturing verticals in the US, Hawaii, Canada, and UK.

Ownership category

akta.pro rank

Product category

Managed Office Technology and Document Management Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Content Management (ECM) Suites (HDAEAGAB)

Keywords

• Managed print services
• Office technology solutions
• Document management services
• Managed IT services
• Workplace automation

Headquarters

HQ city

Bolingbrook

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Hardware Sales: Sale of office printers, multifunction/all-in-one printers, production printers, wide format printers, and scanners. One-time hardware purchase model with potential for ongoing service contracts.
2. Managed IT Services: Recurring managed services revenue including managed IT services, data security, wireless and cloud solutions, data center services, voice and video collaboration, IT procurement, business consulting, cloud solutions, and data solutions.
3. Managed Print Services: Comprehensive managed print services including workflow analysis, bottleneck identification, and process digitization. Typically recurring revenue model based on print volume and service level.
4. Professional Services: Business consulting, IT procurement services, and implementation services for technology solutions deployment.
5. Software and App Sales: ConnectKey apps and workplace applications sold through Xerox App Gallery marketplace.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

COTG provides office technology hardware (multifunction printers, production printers, wide format printers, scanners) and a broad suite of managed IT and managed print services to mid-market and enterprise businesses. Offerings are bundled around Xerox platforms (ConnectKey, Workflow Central) and delivered via local enterprise field sales teams across healthcare, education, finance, legal, government, and manufacturing verticals in the U.S., Hawaii, Canada, and the U.K.

Product overview

Xerox Business Solutions offers a comprehensive portfolio of office technology and IT services across the United States, Hawaii, Canada, and the United Kingdom. The core hardware portfolio includes Office Printers, Multifunction/All-In-One Printers with ConnectKey Technology, Production Printers with advanced CMYK plus specialty ink capabilities, Wide Format Printers, and Scanners. The ConnectKey ecosystem provides a platform for workplace apps that enable workflow automation and remote work capabilities. Services include Managed IT Services (spanning cloud solutions, data center services, voice/video collaboration, IT procurement, and business consulting), Managed Print Services with workflow analysis, Data Security, and specialized Capture and Content Services. Industry-specific solutions are offered for Healthcare, Education, Finance, Legal, Government, and Manufacturing sectors. The portfolio operates as a unified offering where hardware devices integrate with software platforms (ConnectKey Technology, Workflow Central Platform) and managed services to deliver end-to-end digital workplace transformation.

Differentiator

Problem solved

Functional benefit

Brands

• ConnectKey: Xerox ConnectKey Technology - a platform enabling workplace apps and document workflow automation on Xerox devices.
• Xerox Workflow Central Platform

Products and services

• Multifunction / All-In-One Printers All-in-one devices combining printing, scanning, copying, and faxing with ConnectKey Technology integration; sold to mid-market and enterprise business clients.
• Office Printers Standard office printing devices for everyday business document output, sold to business customers across served verticals.
• Production Printers High-volume digital printing presses supporting CMYK plus specialty inks (gold, silver, clear, white) for production printing environments.
• Wide Format Printers Large-format printing devices for technical drawings, posters, banners, and marketing materials.
• Scanners Document scanning devices for converting physical documents into digital formats.
• Managed IT Services Comprehensive IT management services including infrastructure monitoring, support, and technology optimization for businesses of all sizes.
• Managed Print Services Print fleet management with workflow analysis to identify bottlenecks and opportunities for digitization and process automation.
• Data Security Services Security solutions including device whitelisting, data protection, and secure printing for document and infrastructure security.
• Wireless and Cloud Solutions Cloud-based technology services including wireless connectivity, cloud integrations, and hosted infrastructure solutions.
• Data Center Services Data center infrastructure management and support services.
• Voice and Video Collaboration Tools
• IT Procurement Technology acquisition and procurement services for business IT needs.
• Business Consulting Solutions Strategic consulting services for digital transformation and technology implementation.
• Robotic Process Automation (RPA) Automation technology for streamlining business processes and repetitive tasks, particularly for finance and manufacturing sectors.
• Capture and Content Services
• Reprographics & Digital Imaging Center

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• TrellixcoreTechnology or IntegrationTrellix provides device whitelisting technology for Xerox Business Solutions government and enterprise security offerings. This integration enables the most secure printing environment for government clients with advanced threat protection capabilities.
• Xerox ConnectKey App DeveloperscoreTechnology or IntegrationEcosystem of third-party app developers creating applications for the ConnectKey marketplace (appgallery.services.xerox.com), extending platform functionality for end users.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• HP Inc. Global incumbent in printing hardware and supplies with growing managed print services and digital workflow offerings; broader portfolio spans PCs and 3D printing beyond print-only competitors.
• Toshiba Business Solutions (now part of Ricoh): Historically a direct competitor in MFPs and managed print; business now operating under Ricoh but historically competed in the same verticals and channels as COTG.

Direct peers

• Konica Minolta: Major manufacturer and direct provider of multifunction printers, managed print services, and IT services with similar enterprise field-sales motion across verticals including healthcare, legal, and government.
• Ricoh USA: Direct competitor offering office printers, production print, managed print services, and managed IT services to enterprise and mid-market customers with comparable vertical specialization.
• Sharp Electronics: Direct competitor in office MFPs and managed print services with comparable field-sales distribution and vertical solution packaging.
• Lexmark: Printer and MPS provider with strong enterprise and channel presence, overlapping heavily with COTG's mid-market and enterprise customer base.
• Canon USA: Major printer/MFP manufacturer with enterprise sales force and managed document services practice targeting similar verticals (legal, healthcare, education, government).

Regional players

• Loffler Companies: Midwest US-based managed technology services provider combining managed print, document management, and managed IT services—same business model and verticals, geographically concentrated vs COTG's four-country footprint.
• Gordon Flesch Company: Privately held office technology provider in the US Midwest offering managed print, document solutions, and IT services to enterprise customers with similar vertical mix.
• Marco Technologies: US Midwest-based managed technology and print services provider with comparable portfolio (managed print, managed IT, cloud, security) and similar customer segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/xeroxbusinesssolutions
• Xx.com/cotg360

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COTG