Tandem365
- Company typePrivate
- Founded2014
- HeadquartersGrand Rapids, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
Tandem365 firmographics
Firmographics- Name
- Tandem365
- Legal name
- Tandem365
- Website
- https://tandem365.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Tandem365 industry classification
Industry- Product category
- Complex Medical Case Management Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082), Services-Health Services (8000)
- akta.pro primary industry
- Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI)
- akta.pro secondary industries
- Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)
Keywords
Where Tandem365 is headquartered
LocationHeadquarters
- HQ city
- Grand Rapids
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Tandem365 business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Insurance Reimbursement: TANDEM365 is a covered benefit under Priority Health Medicare Advantage Plan. Most common option is enrollment as a covered benefit paid by health insurance company. Co-pays remain responsibility for doctor visits, medications, ER visits, and ambulance transportation. The service is free in partnership with Corewell Health and Priority Health.
- Private Pay: Self-payment option available for individuals who do not have insurance coverage or prefer to pay directly for services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Insurance-covered enrollment (Priority Health Medicare Advantage) |
| Subscription | Monthly | Private Pay Option |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Tandem365 product offering
Product offeringCore offering
Tandem365 is a complex medical case management program coupled with a community paramedicine program that delivers coordinated, in-home care to medically complex adults and seniors. Participants are enrolled after an in-home assessment by Registered Nurses and Social Workers, then supported through a 24/7 rapid-response team, telehealth remote monitoring, integrated community paramedic visits, medication management, care coordination, and supplemental services (meals, transportation, chore services, respite, personal care aide, PERS). The program is primarily funded as a covered benefit under the Priority Health Medicare Advantage plan and through partnerships with Corewell Health, with a private-pay subscription option also offered.
Product overview
TANDEM365 is a single, unified healthcare management program offering an integrated care model that combines complex medical case management with community paramedicine. The core platform consists of the Integrated Care Model supported by multiple service modules including 24/7 Rapid Response Team, Telehealth remote monitoring, Registered Nurse Navigators, Social Work Navigators, Integrated Care Paramedic Visits, Medication Management, Mental Health Resources, Care Coordination, and Personal Emergency Response Services. Supporting services include Wellness Coaching, Personal Care Aide, Meals, Transportation, Chore Services, and Respite care. All services are coordinated through a single point of contact (Navigator) and delivered in the participant's home, with the program demonstrating measurable outcomes including 30.2% reduction in healthcare costs and 46.2% reduction in ER visits.
Differentiator
Problem solved
Functional benefit
Products and services
- TANDEM365 Integrated Care Model A complex medical case management and community paramedicine program that delivers in-home healthcare services to medically complex and elderly individuals, with the goal of keeping participants safely in their homes and reducing ER visits and hospitalizations.
- 24/7 Rapid Response Team Round-the-clock availability for questions and urgent needs with RNs, paramedics, and administrators on call; life-threatening emergencies trigger automatic paramedic dispatch while non-urgent calls are followed up by a Navigator.
- Integrated Care Paramedic Visits In-home paramedic response to non-life-threatening urgent medical issues including lab specimen collection, nebulizers, oxygen therapy, IV fluids, IV medication administration, EKGs, and other general medical concerns.
- Registered Nurse Navigators Chronic disease management, PCP and specialist collaboration, medication reconciliation, continuous monitoring, healthcare system navigation, care transition support, advocacy, participant education, and 24/7 nurse access.
- Social Work Navigators Advance care planning, long-term planning, housing assistance, resource connection, safety and security, cognitive testing, caregiver burden screening, respite assistance, patient and caregiver education, and behavioral health monitoring.
- Care Coordination Coordinates all healthcare professionals and individuals involved in each participant's care to reduce gaps and prevent fragmentation.
- Telehealth Remote Monitoring Remote monitoring of blood pressure, pulse, weight, blood sugar, and pulse oximetry; participants can also enter measures and answer disease-related questions to give nurses early-intervention data.
- Personal Emergency Response Services (PERS) Medical alert systems with fall detection available across landline, cellular, and mobile devices, connected to a 24/7 response center that can dispatch appropriate help.
- Medication Management Ensures accurate medication lists and reliable delivery mechanisms through monitored medication dispensers, medication delivery systems, or med boxes to prevent hospitalizations due to medication mismanagement.
- Mental Health Resources Care coordination for mental health needs, connecting participants to expert mental health professionals in the community to create supportive care plans.
- Wellness Coaching Participants assess their physical and emotional state, set wellness goals, and develop action plans to achieve health objectives.
- Personal Care Aide Bathing assistance for participants who do not qualify for this service through other community programs.
- Home-Delivered Meals Home-delivered meals for participants unable to prepare or cook their own meals and who do not qualify for other community meal programs.
- Transportation Services Transportation to scheduled physician appointments to help participants stay compliant with their care plans.
- Chore Services Assistance with errands or housekeeping for participants who do not qualify for this service through other community programs.
- Respite Care Temporary relief for primary caregivers from the demands of caregiving for a sick, aging, or disabled family member.
- COVID-19 Monoclonal Antibody Therapy Program In-home and on-site administration of monoclonal antibody therapy for high-risk COVID-19 patients delivered through TANDEM365's field team in partnership with West Michigan health systems and the State of Michigan.
Quantifiable outcome
- 30.2% reduction in average healthcare costs per participant
- +6 more outcomes
Companies that use Tandem365
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Tandem365 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Tandem365 partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- Priority HealthcorePrimary insurance partnership. TANDEM365 is covered as a benefit under Priority Health Medicare Advantage Plan. Priority Health case managers identify at-risk patients and refer them to the program. Priority Health has 1.3 million members statewide, including about 266,000 enrolled in Medicare policies. Priority Health estimated $5,000 reduction in medical claims for TANDEM365 enrollees.
- Life EMS AmbulancecoreFounding partner in TANDEM365's collaborative venture. Community paramedics from Life EMS provide rapid response and in-home medical interventions 24/7. Mark Meijer, founder and president of Life EMS Ambulance, serves as co-chair of TANDEM365's Board of Directors.
- Sunset Senior CommunitiescoreFounding partner in TANDEM365's collaborative venture. Christina Matzke, President & CEO of Sunset Senior Communities, serves on the Board.
- Holland HomecoreFounding partner in TANDEM365's collaborative venture. Holland Home provides career services for TANDEM365 and partners on workforce needs.
- Brio Living ServicescoreFounding partner in TANDEM365's collaborative venture. Luke Reynolds, Chief of Home and Community Based Services at Brio Living Services, serves on the Board.
- BHI Senior LivingcoreFounding partner in TANDEM365's collaborative venture. Brian Pangle, Vice President, Philanthropy & Development at BHI Senior Living, serves as Vice-President of Philanthropy & Development and Board chair.
- Corewell HealthcoreTANDEM365 is offered as a free service in partnership with Corewell Health. Referrals to TANDEM365 programs come from Corewell Health providers.
- Grand Valley State UniversityminorAcademic partnership providing training to students. TANDEM365 participates in case management training and healthcare transformation courses with GVSU.
- Aquinas UniversityminorAcademic partnership providing training to students for their future careers in healthcare.
- Emergent Health PartnerscoreAnn Arbor-based ambulance service partnership for Wayne County expansion. Emergent Health Partners provides services similar to TANDEM365 but less comprehensive, and partnered to expand services into the Detroit metro area.
- Spectrum HealthminorHealthcare system partnership for COVID-19 monoclonal antibody therapy delivery across West Michigan.
- Mercy HealthminorHealthcare system partnership for COVID-19 monoclonal antibody therapy delivery across West Michigan.
- University of Michigan Health-WestminorHealthcare system partnership for COVID-19 monoclonal antibody therapy delivery across West Michigan.
- Skilled Nursing & Long-Term Care FacilitiesminorPartnership with skilled nursing facilities, long-term care facilities, retirement communities, homeless shelters, and jails for COVID-19 monoclonal antibody therapy administration. TANDEM365 trained staff at these facilities to administer mAb therapy on-site.
- State of MichiganminorPartnership with State of Michigan for COVID-19 monoclonal antibody therapy distribution and administration.
Scale indicators10 records
Recent moves10 records
Expansion highlights3 records
Tandem365 competitors and assessment
Company assessmentEmerging players
- ConcertoCare: In-home, value-based care for seniors with complex medical, behavioral, and social needs, contracted with Medicare Advantage plans. Overlaps with Tandem365 on MA value-based contracts and complex senior population, but operates at a larger multi-state scale.
- Prospero Health: Home-based supportive and medical care for seriously ill patients, working with health plans and provider groups. Comparable focus on medically complex, high-need patients and payer-aligned contracts.
- P3 Health Partners: Value-based care provider focused on complex Medicare patients via in-home and community-based models. Comparable on MA risk-bearing arrangements and complex senior care, though P3 operates as a multi-state medical group.
Others
- Mobile Integrated Healthcare – Healthcare Innovation (MIH) programs: Industry category of community paramedicine / mobile integrated healthcare programs run by EMS agencies and health systems. Tandem365 is a private-sector exemplar of this category, and peer programs (e.g., by REMSA, MedStar) are conceptually comparable delivery models.
- BrightStar Care: Franchised home care provider offering personal care, skilled nursing, and medical staffing in the home. Less clinical than Tandem365's model but adjacent in elder home-based services and senior care coordination.
Direct peers
- DispatchHealth: Provides in-home acute care and medical services for complex and high-acuity patients, delivered by mobile teams including paramedics and NPs. Directly comparable to Tandem365's in-home intervention model targeting high-utilizer Medicare and MA populations.
- Medically Home: Hospital-at-home platform that enables acute-level care delivery in patients' homes using mobile clinicians and remote monitoring. Comparable on the in-home acute/sub-acute clinical capability Tandem365 delivers via its community paramedicine team.
- Landmark Health: In-home medical, behavioral, and social care for chronically ill patients, primarily through Medicare Advantage value-based contracts. Closely comparable on payer model (MA), patient acuity, and 24/7 in-home care delivery approach.
Broad incumbents
- CenterWell Home Health (Humana): Large national home health and hospice provider owned by Humana, serving complex senior populations under MA and traditional Medicare. Comparable on patient acuity and senior focus, though broader in scope and integrated into a national payer.
- Amedisys: National home health, hospice, and high-acuity care provider with extensive MA contracts. Comparable on the home-based skilled care delivery model and Medicare/MA patient mix, though scaled nationally and broader in services.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Tandem365 social profiles
Digital presenceTandem365 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tandem365 leadership team
Management profileNumber of profiles
Profiles18 records
Tandem365 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tandem365 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tandem365
What does Tandem365 do?
Tandem365 is a complex medical case management program coupled with a community paramedicine program that delivers coordinated, in-home care to medically complex adults and seniors. Participants are enrolled after an in-home assessment by Registered Nurses and Social Workers, then supported through a 24/7 rapid-response team, telehealth remote monitoring, integrated community paramedic visits, medication management, care coordination, and supplemental services (meals, transportation, chore services, respite, personal care aide, PERS). The program is primarily funded as a covered benefit under the Priority Health Medicare Advantage plan and through partnerships with Corewell Health, with a private-pay subscription option also offered.
Is Tandem365 a public or private company?
Tandem365 is a private company. It is classified as corporate owned and is currently operating.
When was Tandem365 founded?
Tandem365 was founded in 2014. It employs 101 to 250 people.
Where is Tandem365 based?
Tandem365 is headquartered in Grand Rapids, United States, in the North America region.
How does Tandem365 make money?
Two revenue lines are on record. Insurance Reimbursement is the primary driver. The others are private Pay.
Who are Tandem365's main competitors?
Emerging players on record are ConcertoCare, Prospero Health and P3 Health Partners. Others are Mobile Integrated Healthcare – Healthcare Innovation (MIH) programs and BrightStar Care. Direct peers are DispatchHealth, Medically Home and Landmark Health. Broad incumbents are CenterWell Home Health (Humana) and Amedisys.
Does Tandem365 have an API?
No public API is recorded for Tandem365.
What industry is Tandem365 in?
Tandem365's product category is Complex Medical Case Management Services. Its primary akta.pro industry code is HLAFANAI, Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs, with a secondary code of HLALABAG, Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination). Its NAICS code is 62412 and its SIC code is 8082.