Name

VoIP Innovations

Legal name

VoIP Innovations LLC

Website

https://carrierservices.sangoma.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Wholesale VoIP Services

NAICS

Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Billing, Payments & Subscription Management (MPAHAJAC), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Wholesale SIP trunking
• VoIP termination
• VoIP origination
• CPaaS platform
• Toll-free services

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Operations, Personnel, Marketing or Sales

Revenue model

1. Wholesale SIP Trunking Services: Carrier-grade VoIP voice services sold on a wholesale basis to ITSPs, MSPs, and enterprises. Customers pay only for usage and features needed without large minimums or long-term contracts. Revenue is generated through per-minute termination rates, monthly number fees, and feature-based charges.
2. Communication APIs (CPaaS): Programmable voice and messaging APIs sold on a consumption basis. Developers and businesses integrate communication capabilities into applications using pre-built APIs, paying per API call or message sent. No CapEx or contracts required.
3. Hosted Billing Services: Billing and payment infrastructure provided to service providers and MSPs. The platform handles CDR import from any VoIP provider, tax calculations, invoicing, and payment processing for a recurring fee based on customer count or transaction volume.
4. Phone Number Sales and Porting: Sale of local, toll-free, and international phone numbers from a large inventory. Numbers can be purchased individually with features like origination/termination, CNAM, T.38, and SMS. Also includes Local Number Portability (LNP) services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

VoIP Innovations (operating as Sangoma Carrier Voice) provides wholesale SIP trunking, VoIP origination and termination, toll-free services, and SMS/MMS messaging to ITSPs, MSPs, VARs, and enterprises on a usage-based, no-minimum, no-contract basis. The company operates as a CLEC with a self-serve BackOffice portal, programmable REST APIs, and the CPaaS APIdaze platform, complemented by E911, CNAM, robocall mitigation, hosted billing, and fraud protection.

Product overview

Sangoma Carrier Voice (formerly VoIP Innovations and VI Communication Services) operates as a wholesale telecommunications provider offering a comprehensive platform of carrier-grade voice and messaging services. The core offering includes Wholesale SIP Trunking with voice origination, termination, and toll-free services, supported by a nationwide CLEC network with Tier 1 carrier relationships. The platform is complemented by programmable capabilities through Communication APIs and CPaaS APIdaze platform for custom integrations. Additional services include SMS/MMS messaging, E911 with dynamic location routing, phone number management with CNAM services, robocall mitigation, hosted billing, and fraud protection. The architecture supports service providers, ITSPs, MSPs, and enterprises through a self-serve BackOffice portal with real-time provisioning and brandable end-user portals.

Differentiator

Problem solved

Functional benefit

Brands

• APIdaze CPaaS: Communications Platform as a Service (CPaaS) platform offering voice, messaging and webRTC communication functionality for businesses to integrate into their products, services or processes.
• Sangoma Caller ID Reputation (CIDR)

Products and services

• Wholesale SIP Trunking Wholesale SIP trunking service delivering carrier-grade, reliable voice services with no minimums or long-term contracts; enables ITSPs and MSPs to provision SIP trunks instantly via the self-serve BackOffice portal or APIs.
• VoIP Origination Inbound voice service enabling carriers and resellers to receive calls over a nationwide fully redundant voice network with quality, reliability, and scalability.
• VoIP Termination Carrier-grade outbound calling with competitive wholesale pricing for local, long distance, and international destinations, supported by 50+ carrier partnerships and custom rate decks.
• Toll-Free Services
• Voice API Programmable voice API enabling real-time integration of IVR, voice recording, outbound call automation, media playback, call tracking, and text-to-speech into VoIP, web, and mobile applications.
• Voice for MS Teams Integration service delivering inbound and outbound calling, SMS, E911 alerts, and fax-to-email inside Microsoft Teams at wholesale pricing, saving up to 50% versus Microsoft Calling Plans.
• SMS API SMS and MMS messaging API for integrating text and multimedia messaging into applications, with high-volume delivery to 200+ countries, redundancy, and free inbound SMS on local numbers.
• Messaging SMS and MMS messaging services enabling businesses to add text and multimedia messaging to domestic and toll-free numbers with high-volume scale through the SMS API.
• E911 Services E911 location services enabling service providers and enterprises to add emergency 911 to phone numbers, including dynamic location routing for nomadic and remote workers.
• Phone Numbers Access to millions of domestic, global, and toll-free phone numbers with intuitive porting, automated provisioning, and features including CNAM, T.38, SMS, and real-time number porting.
• Caller ID Name (CNAM) Services Caller ID name service providing trusted caller intelligence, robocall mitigation, behavioral analytics, and caller authentication/verification, processing over 10 billion queries per month at 99.99%+ uptime.
• Caller ID Reputation (CIDR) Reputation monitoring and remediation service that diagnoses and fixes caller ID reputation issues, with guided remediation paths and up to a 30% increase in answer rates.
• Robocall Mitigation Next-generation robocall mitigation combining behavioral analytics, caller authentication, and verification to detect and block fraudulent calls under the TRACED Act.
• Hosted Billing Cloud-based billing and payment infrastructure with CDR import from any VoIP provider, customizable payment terms, top-ups, spending limits, tax calculations, professional invoicing, and a brandable end-user portal.
• Fraud Mitigation 24/7 traffic-pattern security service that identifies anomalies, sends SMS and email alerts, and provides customizable widgets for usage tracking and configurable alert levels.
• Communication APIs Programmable telco communication REST APIs and SDKs (Python, Java, PHP, C#, Node.js) enabling developers and businesses to integrate SMS/MMS, voice, CNAM, and fax into applications.
• CPaaS APIdaze Communications Platform as a Service offering voice, messaging, and WebRTC communication functionality with drag-and-drop programming, AI bot responder, call center, enterprise UC, DID ordering, and global audio/video conferencing.
• STIR/SHAKEN Call Signing Solution Provider-owned certificate-based STIR/SHAKEN call signing solution enabling voice service providers to achieve FCC compliance with independent attestation and Robocall Mitigation Database registration.

Quantifiable outcome

• Enterprises save up to 50% off Microsoft Calling Plans with Voice for MS Teams
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationSangoma Carrier Voice offers Voice for Microsoft Teams, providing SIP trunking integration that enables seamless inbound and outbound phone calling directly from the MS Teams interface. The solution allows ITSPs and MSPs to sell into Microsoft environments and enterprises to save up to 50% off Microsoft's Calling Plans.
• SwitchvoxcoreTechnology or IntegrationTermination services enable popular UC platforms with carrier-grade call integration. Tight integration with Sangoma's own Switchvox UC platform delivers easy provisioning and SMS functionality for unified communications deployments.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bandwidth Inc. Bandwidth is a CPaaS and wholesale voice carrier offering SIP trunking, messaging APIs, E911, and phone number services to ITSPs and enterprises; it operates its own Tier I network and competes head-on with VoIP Innovations in the wholesale ITSP channel, including on STIR/SHAKEN and Teams integration.
• Telnyx: Telnyx operates a private global IP backbone providing wholesale SIP trunking, programmable voice/SMS APIs, and E911; its self-serve portal, pay-as-you-grow pricing, and CPaaS posture directly mirror VoIP Innovations' GTM and product stack for ITSPs and enterprise developers.
• Flowroute (West Corporation): Flowroute (acquired by West/Intrado) is a wholesale VoIP provider serving ITSPs, resellers, and application developers with SIP origination/termination and APIs; it is a direct comparable in wholesale voice and number management for the same ITSP/MSP customer base.
• IntelePeer: IntelePeer provides wholesale SIP trunking, hosted UC, and CPaaS APIs to service providers and enterprises; it competes in the same ITSP enablement and SMB enterprise channels as VoIP Innovations with a comparable self-service and API-first GTM.
• Voxbone (Bandwidth): Voxbone (now part of Bandwidth) provides international virtual numbers, SIP trunking, and CPaaS voice services with a focus on global DIDs and PSTN replacement; it overlaps with VoIP Innovations' international number inventory across 80+ countries.
• Peerless Network: Peerless Network (now part of Infoblox, formerly private) is a CLEC providing wholesale voice origination, termination, and E911 services to ITSPs and carriers; it is a direct CLEC-level comparable to VoIP Innovations with overlapping SIP trunking, E911, and number management products.

Broad incumbents

• Twilio: Twilio is the largest CPaaS incumbent with voice, messaging, and programmable APIs; it competes with VoIP Innovations in programmable voice/SMS APIs and increasingly in wholesale/ITSP enablement, though it does not specialize in CLEC SIP trunking for small ITSPs the same way VoIP Innovations does.
• Sinch: Sinch is a global CPaaS incumbent offering messaging, voice, and verification APIs; it competes with VoIP Innovations' SMS/MMS API at the developer and enterprise layer, particularly for high-volume messaging across 200+ countries.
• 8x8: 8x8 is an established UCaaS and contact center provider with its own global voice network; it competes at the application layer with Sangoma's Switchvox (integrated with VoIP Innovations per source), reducing downstream demand for wholesale SIP trunking in mid-market segments.

Emerging players

• Dialpad: Dialpad provides AI-native UCaaS and contact center solutions built on its own carrier infrastructure; it is an emerging downstream competitor that could compress VoIP Innovations' SIP trunking demand as SMB ITSP customers consolidate onto Dialpad's bundled voice platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voipinnovations
• YouTubeyoutube.com/user/SangomaTechnologies
• Facebookfacebook.com/voip1nnovations
• LinkedInlinkedin.com/company/voip-innovations

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIP Innovations