What SyncUp does

SyncUp Communications, Inc. is a privately held, bootstrapped SaaS company headquartered in San Francisco that provides a unified business communications platform converting email threads into real-time chat, voice, and video conversations. The platform's central design choice is progressive onboarding: participants join a conversation using only an email address, with no app installation, account creation, or password required on the recipient side, addressing friction in external B2B communications across email, phone, video, and chat tools.

The product is delivered through a web application, native mobile apps for iOS, Android, and Blackberry, a Chrome extension for Gmail, and an Outlook plugin. Core features include one-click chat from any device, rich push/SMS notifications without requiring a recipient app, calendar-based call scheduling with local dial-in numbers across 48 countries, video calling and screenshare (branded "Live"), and one-click chat templates. Premium modules include "SyncUp Campaigns" for multi-stage email outreach upgradable to chat, a Salesforce integration that auto-logs chat activity and syncs contacts/leads, and a Zendesk integration that launches chats from existing support tickets. A two-way API is offered at the Enterprise tier, though no public API documentation or SDK details are disclosed.

SyncUp monetizes through a tiered subscription model: a Free tier (Chat + Email Tracking), Business at $29 per user per month (adding calling, video, screenshare, calendar sync, and priority support), and Enterprise at $99 per user per month (adding multi-stage campaigns, Salesforce integration, and custom API integrations). Go-to-market is product-led with self-serve signup, complemented by marketplace listings on Salesforce AppExchange and the Zendesk App Marketplace. The company targets three horizontal segments—sales teams, customer support agents, and general business professionals—and claims a 40% increase in email-outreach connects, though no named customer logos, revenue figures, or funding history are disclosed.

Name

SyncUp

Legal name

SyncUp Communications, Inc.

Website

https://syncup.at

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

SyncUp Communications is a San Francisco-based SaaS platform that converts email threads into real-time chat, voice, and video conversations without requiring recipients to install apps, serving sales teams, customer support agents, and business professionals via freemium and per-seat subscriptions.

Ownership category

akta.pro rank

Product category

Business Communications Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Team Messaging & Chat (BPAMAMAA)

akta.pro secondary industry

Community/Group Chat Platforms (BPAMACAH)

Keywords

• Business messaging platform
• Unified communications software
• Sales engagement tools
• Customer support chat
• Email to chat conversion

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS: Tiered subscription model with Free, Business ($29/month/user), and Enterprise ($99/month/user) plans. Business and Enterprise plans include a free 14-day trial. Revenue generated through monthly or annual subscription fees per user seat.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

SyncUp is a unified business communications platform that turns email conversations into real-time chat, voice, and video calls. Participants can join a conversation with just an email address—no app installation, account creation, or password required. The platform spans web, mobile (iOS, Android, Blackberry), Chrome extension for Gmail, Outlook plugin, and integrations with Salesforce and Zendesk.

Product overview

SyncUp is a unified business communications platform structured as a core product with tiered subscription plans (Free, Business at $29/month/user, Enterprise at $99/month/user) and multiple add-on modules. The core platform provides chat, calling, video, and collaboration features. The product portfolio includes InboxIntegration (Gmail/Outlook plugins), Live (video calling/screenshare), Templates (one-click chat templates), SyncUp Campaigns (email-to-chat scaling), and integrations with Salesforce and Zendesk. The platform differentiates by requiring no app or account for email recipients to participate in conversations.

Differentiator

Problem solved

Functional benefit

Products and services

• SyncUp Platform Unified business communications platform offering chat, video calling, screenshare, calendar scheduling, and email-tracking features. Available in Free, Business ($29/month/user), and Enterprise ($99/month/user) subscription tiers for sales, support, and external business communication use cases.
• SyncUp Campaigns Email campaign module that sends emails at scale which can be instantly upgraded into a chat conversation. Supports multi-stage campaigns with merge fields for sales outreach at volume.
• SyncUp for Salesforce CRM integration that auto-logs chat activity to Salesforce and syncs contacts and leads from the user's Salesforce account, providing total visibility of communication activity within the CRM.
• SyncUp for Zendesk Customer support integration that allows agents to start chats directly from existing Zendesk tickets, access chat history within Zendesk, and reassign chats to other team members to close tickets faster.
• Live Video calling and screenshare module integrated within the SyncUp chat platform, enabling face-to-face meetings during conversations.
• InboxIntegration Email-client integration consisting of a Chrome extension for Gmail and a plugin for Outlook that allows users to start and continue chat conversations directly from their existing email inbox.
• Templates Reusable chat templates that allow users to launch pre-built chat conversations with a single click for common communication scenarios.

Quantifiable outcome

• Increases connects on email outreach by 40%

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationSyncUp offers a native integration with Zendesk, allowing support agents to start chats directly from existing support tickets. Chat history is accessible within Zendesk, and agents can reassign chats to other team members to efficiently work through tickets. Available via Zendesk App Marketplace.
• SalesforcecoreTechnology or IntegrationSyncUp integrates with Salesforce to auto-log chat activity and sync contacts and leads from the user's Salesforce account. Provides total visibility of all communication activity within the CRM, connecting leads and contacts with conversations.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Aircall: Cloud-based calling platform with global dial-in numbers, CRM integrations (Salesforce, HubSpot), and team collaboration features. Comparable to SyncUp's global voice and CRM-integrated communications capabilities.
• Front: Shared inbox and team email collaboration platform that has expanded into chat and voice. Closely comparable thesis to SyncUp's email-first, no-friction approach to external communications.

Direct peers

• Crisp: Multichannel customer messaging platform combining live chat, chatbots, shared inbox, and CRM integrations. Directly comparable to SyncUp's support-oriented chat and CRM-logging features at a similar SMB price point.
• Drift: Sales-focused conversational platform (now part of Salesloft) that turns web traffic and outreach into live chats. Closest direct competitor to SyncUp's sales email-to-chat positioning and Salesforce integration.
• Slack: Dominant team messaging and chat platform. Direct overlap with SyncUp's chat and collaboration core, though Slack is focused on internal team channels versus SyncUp's external email-to-chat wedge.
• LiveChat: Customer service and sales chat platform with ticketing, CRM integrations, and a marketplace presence. Comparable to SyncUp's support and sales personas, though LiveChat requires app/account setup on the recipient side.
• Intercom: Customer support and sales chat platform with AI agents, shared inbox, and CRM-style workflows. Directly comparable to SyncUp's customer support use case, especially around escalating tickets to live chat.

Broad incumbents

• Microsoft Teams: Bundled-with-Microsoft-365 chat, voice, video, and collaboration platform. Competes across nearly all of SyncUp's feature surface, with the structural advantage of being included in enterprise productivity suites.
• Zoom: Video-first communications platform that has expanded into Zoom Team Chat, Zoom Phone (global dial-in), and integrations. Overlaps directly with SyncUp's video calling, screenshare, and global voice features.
• Zendesk (Chat / Messaging): Customer support and messaging platform with built-in live chat, ticketing, and AI agents. Directly competes in the support-chat use case where SyncUp positions itself as a Zendesk add-on.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/syncup

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SyncUp