FTI Services
FTI Services is a California-based managed IT services provider serving roughly 300 SMB and mid-market businesses across healthcare, legal, manufacturing, and other verticals via its NetCARE platform, delivering 24/7 helpdesk, cybersecurity, cloud, network, and consulting services staffed by 40+ certified local engineers.
- Company typePrivate
- Founded1987
- HeadquartersVentura, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What FTI Services does
FTI Services is a privately held managed IT services provider (MSP) headquartered in Goleta, California, operating across Southern California through regional offices in Ventura, Los Angeles, Santa Clarita, Santa Monica, and Woodland Hills, with additional service coverage extending to Burbank, Glendale, Thousand Oaks, and Santa Barbara. The company serves roughly 300-313 business clients supporting 7,500 to 10,000+ end users with a 40+ engineer technical staff, organized around its NetCARE managed services framework that offers two tiers: NetCARE Basic (co-managed monitoring and patching) and NetCARE Priority (fully managed, flat-rate IT). FTI's service portfolio spans managed IT, 24/7 helpdesk, cybersecurity (SIEM, managed SOC, MDR, endpoint and network security, IDS/IPS, managed firewall, pen testing, phishing simulations), cloud services across Microsoft 365/Azure and AWS, network monitoring and structured cabling, IT consulting and vCIO, disaster recovery and backup, VoIP, and IT procurement and asset management.
The underlying delivery platform combines documented client environments, a 94% first-call resolution helpdesk methodology, and 1-hour remote and 4-hour onsite response SLAs. FTI holds Microsoft Gold and Platinum partner status, an AWS cloud partnership, and a Citrix partnership, and positions CMMC compliance capability (e.g., NIST 800-171, CMMC Level 2) as a differentiator for defense-adjacent and regulated clients. The company emphasizes an in-house, local engineering model explicitly contrasting itself with offshore-outsourced MSPs.
FTI monetizes through quote-based recurring managed services subscriptions (per-system or flat-rate per-user billing, typically 12-month agreements) supplemented by project-based professional services for cloud migration, network design, cabling, cybersecurity implementation, and IT strategy/vCIO engagements. Go-to-market is sales-led, combining direct field sales across California offices with inside sales handling inbound phone and web inquiries, plus partner referrals. The customer base is a hybrid mix of SMB and mid-market accounts with select enterprise engagements, spanning healthcare, legal, manufacturing, construction, retail, accounting, and technology end markets.
FTI Services firmographics
Firmographics- Name
- FTI Services
- Legal name
- FTI Services
- Website
- https://ftiservices.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FTI Services is a California-based managed IT services provider serving roughly 300 SMB and mid-market businesses across healthcare, legal, manufacturing, and other verticals via its NetCARE platform, delivering 24/7 helpdesk, cybersecurity, cloud, network, and consulting services staffed by 40+ certified local engineers.
- Ownership category
- akta.pro rank
FTI Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where FTI Services is headquartered
LocationHeadquarters
- HQ city
- Ventura
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
FTI Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services Contracts: Recurring monthly or annual subscription fees for comprehensive IT management, monitoring, helpdesk support, and cybersecurity services. Priced based on number of systems and employees supported, with flat-rate and per-user pricing models available.
- IT Consulting & Project Services: One-time and project-based professional services for IT strategy, cloud migration, network design, cabling, and cybersecurity implementation. Revenue from consulting engagements and project-based work.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | NetCARE Basic - Co-managed IT services with monitoring and patching |
| Subscription | Monthly | NetCARE Priority - Fully managed IT services at flat rate |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
FTI Services product offering
Product offeringCore offering
FTI Services provides outsourced managed IT services to California businesses, delivered through its NetCARE framework with two tiers: NetCARE Basic (co-managed monitoring and patching for clients with internal IT) and NetCARE Priority (fully managed, flat-rate IT support covering all users, servers, and network devices). Service scope spans 24/7 monitoring, helpdesk, cybersecurity, cloud, disaster recovery, and structured cabling, supplemented by project-based IT consulting.
Product overview
FTI Services is a California-based managed IT services provider offering a comprehensive portfolio of technology services organized around its NetCARE managed services platform with two service tiers (NetCARE Basic for co-managed support and NetCARE Priority for fully managed IT). The core offerings include Managed IT Services, Cybersecurity, IT Helpdesk, IT Consulting, Network Support, IT Integration Services, Cloud Services, Disaster Recovery & Backup, and Structured Network Cabling. These services are complemented by IT Outsourcing, Staff Augmentation, Microsoft Solutions (Teams, 365, Azure, SharePoint, Exchange), VoIP & Unified Communications, IT Procurement, and IT Asset Management. The company operates across multiple California locations (Ventura, Santa Barbara, Los Angeles, Santa Clarita, Santa Monica, Woodland Hills, Glendale, Burbank, Thousand Oaks) and serves businesses of all sizes with flexible service agreements and guaranteed response times.
Differentiator
Problem solved
Functional benefit
Brands
- NetCARE: Managed IT services package brand offering Network Consistent Awareness and Response Engine with Basic (co-managed) and Priority (fully managed) service tiers.
- NetCARE Basic
- NetCARE Priority
Products and services
- NetCARE Managed IT Services (Basic & Priority) Comprehensive outsourced IT management delivered under FTI's NetCARE framework, covering 24/7 server and network monitoring, patching, remote and onsite support, helpdesk, and bundled cybersecurity for all users, servers, and network devices at a flat-rate monthly fee (Priority) or co-managed basis (Basic).
- Cybersecurity Services Managed security services that deliver 24/7 monitoring, threat detection and response, endpoint and network protection, managed firewall, vulnerability assessments, pen testing, and security awareness training for California businesses, including CMMC and NIST 800-171 compliance support.
- IT Helpdesk 24/7 technical support service resolving end-user IT issues across remote, phone, after-hours, and onsite channels, with first-call resolution methodology targeting a 94% resolution rate.
- IT Consulting & Projects Project-based and advisory IT services covering IT strategy, roadmaps, budgeting, audits and assessments, vCIO services, cloud consulting, and cybersecurity consulting for organizations aligning technology with business objectives.
- Cloud Services End-to-end cloud services including managed cloud operations, public, hybrid, and private cloud hosting, cloud migration, virtualization, managed desktop/VDI, and consulting for Microsoft Azure, AWS, and hybrid environments.
- Network Support and Managed Network Proactive network monitoring, maintenance, design, cabling, and security services that maintain reliability and performance of customer LAN/WAN environments.
- IT Integration Services Implementation and integration services for IT environments, including server support, backup and disaster recovery, business continuity planning, hardware and software procurement, and forensic support following a documented methodology.
- Backup and Disaster Recovery Backup and disaster recovery services with scheduled on- and off-site backups, tested recovery procedures, and business continuity planning designed to minimize downtime and enable rapid restoration after incidents such as ransomware.
- Structured Network Cabling Physical network cabling services including consultation, design, implementation, certification testing, fiber optic and copper (CAT5/CAT6) cabling, and data center buildouts.
- IT Outsourcing Full or partial outsourcing of IT operations, giving clients access to FTI's 40+ certified engineers and technicians in lieu of building internal IT teams, typically delivered under a managed services agreement.
- Staff Augmentation On-demand addition of certified IT professionals to augment client teams, close skill gaps, execute projects, and scale resources without committing to full-time hires.
- Microsoft Solutions Deployment, management, and support services for the Microsoft stack, including Microsoft 365, Microsoft Teams, SharePoint, Microsoft Azure, Microsoft Exchange, and Skype for Business, delivered under FTI's Microsoft Gold and Platinum partnerships.
- VoIP and Unified Communications Voice over IP and unified communications services that deploy and manage business phone and collaboration systems.
- IT Asset Management Lifecycle management and tracking services for client IT assets, including hardware and software inventories.
- IT Procurement Procurement services for hardware and software required to build and maintain client IT infrastructure.
Quantifiable outcome
- 94% of IT issues resolved on first call
- +5 more outcomes
Companies that use FTI Services
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles2 records
FTI Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
FTI Services partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreGold and Platinum level partnership providing Microsoft 365, Azure, Teams, Exchange, SharePoint, and Skype for Business services. Deep integration and certification in Microsoft technologies.
- AWS (Amazon Web Services)coreCloud services partnership providing AWS migration, hosting, and management capabilities as part of managed cloud services offerings.
Scale indicators10 records
Recent moves5 records
Expansion highlights5 records
FTI Services competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a US managed IT services provider offering managed services, cybersecurity, and cloud support to SMB and mid-market clients. Comparable to FTI in service breadth, target customer size, and recurring subscription model, though Dataprise operates nationally.
- iCorps Technologies: iCorps Technologies is a managed IT services and consulting firm serving SMB and mid-market clients across the Northeast US. Directly comparable to FTI in managed services scope, Microsoft partnership depth, and vertical-agnostic SMB focus.
- Ntiva: Ntiva is a managed IT, cybersecurity, and cloud services provider with strong SMB/mid-market focus. Comparable to FTI across managed services delivery, cybersecurity stack (MDR, SOC), and recurring subscription pricing model.
- Burwood Group: Burwood Group provides managed IT services, cloud, and consulting to mid-market organizations. Comparable to FTI in managed services and consulting mix, Microsoft-centric delivery, and mid-market target customer.
- NetGain Technology: NetGain Technology is a managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable to FTI in service portfolio (managed IT + security + cloud), subscription pricing, and emphasis on proactive monitoring.
- navitend: navitend is a managed IT services and cybersecurity provider serving SMB and mid-market clients in the Northeast US. Comparable to FTI in service breadth (managed IT, cybersecurity, cloud), subscription pricing, and SMB-centric customer focus.
Broad incumbents
- CompuCom: CompuCom is a large US IT services and managed workplace provider. Overlaps with FTI on managed IT services and helpdesk delivery but operates at significantly greater scale and serves enterprise and mid-market accounts nationally.
- Insight Enterprises: Insight Enterprises is a global IT solutions and managed services provider. Comparable to FTI on managed services scope but at much larger scale and with a hardware/software distribution arm that FTI does not have.
- CDW: CDW is a major US IT solutions and managed services provider serving business, government, education, and healthcare customers. Overlaps with FTI on managed services and Microsoft solutions delivery but at vastly larger scale and broader geographic footprint.
- SHI International: SHI International is a large IT solutions and services provider with managed services, cloud, and procurement offerings. Comparable to FTI on managed services scope and Microsoft depth but operates at enterprise scale globally.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
FTI Services social profiles
Digital presenceFTI Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
FTI Services leadership team
Management profileNumber of profiles
FTI Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FTI Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FTI Services
What does FTI Services do?
FTI Services provides outsourced managed IT services to California businesses, delivered through its NetCARE framework with two tiers: NetCARE Basic (co-managed monitoring and patching for clients with internal IT) and NetCARE Priority (fully managed, flat-rate IT support covering all users, servers, and network devices). Service scope spans 24/7 monitoring, helpdesk, cybersecurity, cloud, disaster recovery, and structured cabling, supplemented by project-based IT consulting.
Is FTI Services a public or private company?
FTI Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FTI Services founded?
FTI Services was founded in 1987. It employs 101 to 250 people.
Where is FTI Services based?
FTI Services is headquartered in Ventura, United States, in the North America region.
How does FTI Services make money?
Two revenue lines are on record. Managed IT Services Contracts are the primary driver. The others are IT Consulting & Project Services.
Who are FTI Services's main competitors?
Direct peers on record are Dataprise, iCorps Technologies, Ntiva, Burwood Group, NetGain Technology and navitend. Broad incumbents are CompuCom, Insight Enterprises, CDW and SHI International.
Does FTI Services have an API?
No public API is recorded for FTI Services.
What industry is FTI Services in?
FTI Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 7370.