Bicarakan.id
Bicarakan.id is an Indonesian digital mental health platform founded in 2020 that connects consumers in Jakarta and across Indonesia with 42+ licensed psychologists via online sessions, two physical 'Rumah Bicara' clinics, and corporate B2B programs.
- Company typePrivate
- Founded2020
- HeadquartersJakarta, Indonesia
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Bicarakan.id does
Bicarakan.id (legal entity PT Bicarakan Isi Hatimu) is an Indonesian digital mental health platform founded in 2020 by Andreas Handani and headquartered in Jakarta. It connects individual consumers across Indonesia with a curated network of 42+ licensed psychologists (Psikolog Berlisensi) drawn from top Indonesian universities including Universitas Indonesia, Universitas Gadjah Mada, Universitas Padjadjaran, Universitas Tarumanagara, and Universitas Atma Jaya. The platform operates a mobile-first ecosystem spanning online counseling (delivered via WhatsApp or Google Meet), offline face-to-face sessions at two physical Rumah Bicara locations in Jakarta (Bintaro and Puri Indah), child development services through Little Wonders, and corporate mental health programs through Bicarakan for Business. Cumulative reach is reported at 162,319+ people helped with a 4.97/5.0 Google rating across 1,379+ reviews.
The underlying technology is a mobile-native platform (iOS and Android) layered on top of third-party communication infrastructure (WhatsApp, Google Meet) for session delivery, with a digital psychologist-matching and booking flow, an in-app e-journaling tool, and integration with WhatsApp-based customer happiness support. The platform reports same-day scheduling within 24 hours and a self-serve consumer booking experience, supplemented by direct B2B enterprise outreach for corporate programs. Compliance posture includes GDPR-aligned and CCPA-aligned privacy policies.
The business model is primarily transactional per-session pricing — Rp249,000 per online session and Rp399,000 per offline hour, with promotional discounting up to 28% off listed prices — supplemented by B2B enterprise packages for corporate counseling, training, seminars, and webinars. Revenue channels include direct self-service bookings via mobile app and website (B2C product-led growth) and B2B enterprise sales targeting HR leaders. Marketing is driven by content (a Bitakan.id blog, the #AngkatBicara podcast on YouTube and Spotify), organic social (Instagram, TikTok, LinkedIn), SEO, PR/earned media (CNN Indonesia, IDN Times, Kompas, Kominfo), and the branded #AngkatBicara social movement. The company is privately held under founder-led ownership with one disclosed early-stage funding event from Startup Studio Indonesia (September 2021, undisclosed amount) and has recently consolidated its Little Wonders child development clinic operations under the main Bicarakan.id platform.
Bicarakan.id firmographics
Firmographics- Name
- Bicarakan.id
- Legal name
- PT Bicarakan Isi Hatimu
- Website
- https://bicarakan.id
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Bicarakan.id is an Indonesian digital mental health platform founded in 2020 that connects consumers in Jakarta and across Indonesia with 42+ licensed psychologists via online sessions, two physical 'Rumah Bicara' clinics, and corporate B2B programs.
- Ownership category
- akta.pro rank
Bicarakan.id industry classification
Industry- Product category
- Mental Health Counseling
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)
- SIC
- Services-Personal Services (7200)
- akta.pro primary industry
- Mental Health Therapist Marketplaces (HLALALAJ)
Keywords
Where Bicarakan.id is headquartered
LocationHeadquarters
- HQ city
- Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices3 records
Markets served
Bicarakan.id business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Per-Session Counseling Fees: Clients pay per session (per hour) for online or offline counseling with licensed psychologists. Pricing varies by service type: online sessions at Rp249,000/hour and offline sessions at Rp399,000/hour. Additional services include child development clinic sessions (speech therapy, occupational therapy, examinations).
- B2B Corporate Services: Corporate packages for businesses including counseling services, training, seminars, and webinars for employee mental health programs. Revenue generated through direct enterprise sales and partnership agreements with companies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Online Counseling - Individual Session |
| Unit Pricing | Pay-as-you-go | Offline Counseling - Individual Session |
| Unit Pricing | Pay-as-you-go | Child Development Clinic - Examination & Consultation |
| Unit Pricing | Pay-as-you-go | Speech Therapy (Speech Delay) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Bicarakan.id product offering
Product offeringCore offering
Bicarakan.id is an Indonesian mental health platform that connects clients with 42+ licensed psychologists (Psikolog Berlisensi) for online counseling (via WhatsApp or Google Meet) and offline face-to-face counseling at two physical 'Rumah Bicara' locations in Jakarta. The company also operates a child development clinic (Little Wonders) offering speech and occupational therapy, and a B2B service (Bicarakan for Business) providing corporate counseling, training, seminars, and webinars.
Product overview
Bicarakan.id is an Indonesian mental health platform offering a portfolio of counseling services: Konseling Online (online video/voice counseling via WhatsApp or Google Meet at Rp249,000/session) and Konseling Offline (in-person counseling at Rumah Bicara physical locations in Jakarta at Rp399,000/hour). The platform also includes Little Wonders (child development clinic with speech and occupational therapy), Bicarakan for Business (corporate mental health B2B services), and a mental health podcast. The ecosystem connects clients with 42+ licensed psychologists for individual counseling, with services covering anxiety, depression, relationships, family conflicts, trauma, and career issues.
Differentiator
Problem solved
Functional benefit
Brands
- Little Wonders: Child development clinic offering occupational therapy, speech therapy (speech delay), and psychological assessments for children. Services include examination & consultation, behavioral therapy, and developmental support.
- Bicarakan for Business
- Rumah Bicara
Products and services
- Konseling Online Online counseling service connecting Indonesian clients with licensed psychologists via WhatsApp or Google Meet for 1-on-1 video/voice sessions. Includes profile browsing, scheduling within 24 hours, and pay-per-session pricing at Rp249,000 per session (discounted from Rp349,000).
- Konseling Offline (Rumah Bicara) In-person face-to-face counseling service at two physical 'Rumah Bicara' locations (Bintaro and Puri Indah) in Jakarta. Provides comfortable counseling rooms for sessions with licensed psychologists, at Rp399,000 per hour (discounted from Rp549,000).
- Little Wonders by Bicarakan.id Child development clinic specializing in child psychology services including examination & consultation (Rp399,000/hour), speech therapy for speech delay (up to Rp216,000/hour, discounted from Rp289,000), occupational therapy, behavioral therapy, and consultations for developmental issues such as autism spectrum disorder and ADHD.
- Bicarakan for Business B2B corporate mental health service offering employee counseling packages, training sessions, seminars, and webinars designed to help organizations address employee stress, retain top talent, and improve workplace productivity. Sold via direct enterprise sales outreach to HR leaders and decision-makers.
Quantifiable outcome
- 162,319+ people helped
- +3 more outcomes
Companies that use Bicarakan.id
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Bicarakan.id technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
Bicarakan.id partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Corporate Employers (B2B)coreB2B partnerships with companies for employee mental health programs. Services include corporate counseling, training sessions, seminars, and webinars. Companies partner to address employee stress, retain top talent, and improve organizational productivity. Outreach via WhatsApp and LinkedIn.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Bicarakan.id competitors and assessment
Company assessmentEmerging players
- MindCare (Indonesian platform): Indonesia-focused mental health support and counseling platform serving consumers and corporate clients. Comparable as a smaller emerging Indonesian mental health marketplace with similar B2C/B2B positioning.
Direct peers
- Riliv: Indonesian mental health app offering on-demand counseling and self-help content. Directly comparable as an Indonesia-focused mental health marketplace with a mobile-first consumer model serving similar anxiety, stress, and relationship use cases.
- Halodoc: Indonesia's largest telehealth platform offering doctor consultations, therapy bookings, and pharmacy delivery. Comparable as a broad Indonesian digital health marketplace that includes mental health practitioner booking as a sub-vertical.
- Alodokter: Indonesian telehealth platform connecting patients with doctors and specialists, including mental health professionals. Comparable as a Jakarta-based health marketplace targeting the same Indonesian consumer base via mobile app.
- Kalm (PT Sederhana Maju Bersama): Indonesian mental wellness app offering meditation, counseling, and self-help content. Directly comparable as a Jakarta-based mental health consumer platform with overlapping target audience and product mix.
Broad incumbents
- Lyra Health: B2B mental health benefits platform serving enterprise employers. Directly comparable to Bicarakan for Business in offering corporate EAP-style counseling, training, and seminars to HR buyers.
- BetterHelp: Global online counseling marketplace with licensed therapists across multiple geographies. Comparable product model (digital matching, subscription, video/chat sessions) and category positioning, though Bicarakan.id operates at a more localized, lower price point.
- Modern Health: Global B2B mental health platform combining EAP, therapy, coaching, and self-guided content for enterprise clients. Closest comparable for the Bicarakan for Business go-to-market motion and product suite.
- Headspace Health: Global mental health platform combining self-guided content, coaching, and therapy. Comparable as a category-defining mental health subscription brand and a likely competitive reference point for content + paid services bundling.
Regional players
- Doctor Anywhere: Southeast Asia telehealth platform operating in Singapore, Malaysia, Thailand, Vietnam, Philippines, and Indonesia. Comparable regional digital health marketplace with mental health within its provider network, and a useful peer for cross-border expansion strategy.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Bicarakan.id social profiles
Digital presenceBicarakan.id compliance and trust
Trust signalCompliance2 records
Bicarakan.id financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bicarakan.id leadership team
Management profileNumber of profiles
Profiles1 record
Bicarakan.id subsidiaries and ownership
Company hierarchySubsidiaries1 record
Bicarakan.id funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bicarakan.id M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bicarakan.id
What does Bicarakan.id do?
Bicarakan.id is an Indonesian mental health platform that connects clients with 42+ licensed psychologists (Psikolog Berlisensi) for online counseling (via WhatsApp or Google Meet) and offline face-to-face counseling at two physical 'Rumah Bicara' locations in Jakarta. The company also operates a child development clinic (Little Wonders) offering speech and occupational therapy, and a B2B service (Bicarakan for Business) providing corporate counseling, training, seminars, and webinars.
Is Bicarakan.id a public or private company?
Bicarakan.id is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Bicarakan.id founded?
Bicarakan.id was founded in 2020. It employs 51 to 100 people.
Where is Bicarakan.id based?
Bicarakan.id is headquartered in Jakarta, Indonesia, in the Asia region.
How does Bicarakan.id make money?
Two revenue lines are on record. Per-Session Counseling Fees are the primary driver. The others are B2B Corporate Services.
Who are Bicarakan.id's main competitors?
MindCare (Indonesian platform) is listed as an emerging player. Direct peers are Riliv, Halodoc, Alodokter and Kalm (PT Sederhana Maju Bersama). Broad incumbents are Lyra Health, BetterHelp, Modern Health and Headspace Health. Doctor Anywhere is listed as a regional player.
Does Bicarakan.id have an API?
No public API is recorded for Bicarakan.id.
What industry is Bicarakan.id in?
Bicarakan.id's product category is Mental Health Counseling. Its primary akta.pro industry code is HLALALAJ, Mental Health Therapist Marketplaces. Its NAICS code is 621420 and its SIC code is 7200.