What Telsco Security Systems does

Telsco Security Systems Inc. (TELSCO) is a privately held, Edmonton, Alberta-based provider of integrated residential and commercial security solutions, founded in 1970 and operating from a single headquarters and ULC-listed monitoring centre at 12750-127 Street NW. The company designs, installs, and monitors intrusion alarm systems, video surveillance, smart-card access control, ULC-certified fire panel monitoring, elevator monitoring, sprinkler monitoring, and smart-home automation, primarily serving customers in Edmonton and surrounding Alberta communities (Stony Plain, Leduc, Sherwood Park, Spruce Grove, St. Albert). Its product portfolio spans core offerings—commercial alarms (from $89/month), continuous video surveillance ($39/month), card access control ($20/month per door), and ULC fire monitoring ($120/month)—plus modular add-ons including smart video doorbells, smart locks and thermostats, life safety sensors, medical alert systems, cellular monitoring, and private guard response, as well as vertical-specific packages for retail, multi-site enterprise, property management, apartment and condo buildings, commercial yards, AGLC-compliant retail cannabis, and rural/acreage farms. Underlying technology is an integrated ecosystem built on third-party platforms: the TELSCO Connect customer-facing mobile and web app is powered by Alarm.com, commercial video is delivered through OpenEye Video, intrusion panels are sourced from Qolsys and DSC, and access control runs on Kantech controllers.

TELSCO earns revenue through a combination of recurring monthly subscription monitoring fees, one-time professional installation charges, and hardware sales, with short 1-year contracts and custom-designed packages rather than tiered off-the-shelf plans. Go-to-market is sales-led and local: free on-site or phone consultations drive custom system design, with field sales for commercial and inside sales for residential and account management, supported by a 24/7 live-answer phone line (no automated bots), a website self-serve inquiry channel, and a refer-a-friend program. The business model emphasizes retention through high-touch local service (33.5-second average alarm response, 80.3% NPS, 4.8-star Google rating across 444 reviews) and through custom integrated systems that create dependency on TELSCO's monitoring infrastructure and app. The company holds multiple compliance certifications (ULC-listed monitoring centre, 5 Diamond Certification from The Monitoring Association, CAN/ULC-S561 fire monitoring, UL 294 access control) and industry affiliations (CANASA, BBB A+, RenovationFind, HomeStars, EFCL Marketplace, Rural Crime Watch Alberta), and won the 2026 Consumer Choice Award for Best Commercial Security Systems in Northern Alberta.

Name

Telsco Security Systems

Legal name

Telsco Security Systems Inc.

Website

https://telsco.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Telsco Security Systems Inc. is a privately held Edmonton-based integrator and 24/7 monitoring provider delivering ULC-certified intrusion, video, access control, and fire alarm solutions to residential and commercial customers across the Alberta market.

Ownership category

akta.pro rank

Product category

Security Systems & Monitoring Services

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621), Security Guards and Patrol Services (561612)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Alarm System Installation, Maintenance & Repair (HSAHAAAD)

akta.pro secondary industries

Fire Alarm Monitoring Services (HSAHAAAI), Video Doorbell & Intercom Monitoring Services (HSAHAAAH), Residential Fire Alarm Panels & Whole-Home Detection Systems (HSAHAFAD), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG), Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Commercial security systems
• Home security monitoring
• Alarm monitoring services
• Access control systems
• Fire alarm monitoring

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Commercial Alarm Monitoring: Monthly recurring monitoring fees for commercial alarm systems, starting at $89/month, with video verification and 24/7 professional monitoring services.
2. Card Access Control Services: Monthly subscription for smart card access control starting at $20/month per door, including hosted management software and cloud-based access control features.
3. Video Surveillance Services: Continuous video monitoring services starting at $39/month, including remote viewing, video recording, and video enhanced response capabilities.
4. ULC Fire Panel Monitoring: ULC-certified fire monitoring services starting at $120/month, providing 24/7 fire alarm monitoring with emergency dispatch capability.
5. Security System Installation: One-time professional installation fees for customized security systems including sensors, cameras, access control hardware, and system configuration.
6. Security Equipment: Sale of security hardware including sensors, door contacts, motion detectors, glass break sensors, cameras, keypads, and smart home devices.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Telsco Security Systems designs, installs, and monitors customized intrusion alarm, video surveillance, access control, fire panel monitoring, and smart home automation systems for residential and commercial customers in Edmonton and surrounding Alberta communities. All systems connect to its Edmonton-based ULC-listed central monitoring station, which provides 24/7 live operator response, video verification, and emergency dispatch coordination as a recurring monthly service backed by professional installation.

Product overview

TELSCO Security Systems offers a comprehensive, integrated security platform serving both residential and commercial customers in Edmonton and surrounding areas. The core platform consists of 24/7 professionally monitored intrusion alarm systems (residential and commercial), video surveillance with Video Enhanced Response, ULC-certified fire panel monitoring, and smart card access control — all managed through the TELSCO Connect mobile and web application powered by Alarm.com. The product portfolio is organized around a modular, add-on architecture: customers can layer on specialized solutions including Smart Video Doorbell, Smart Home Automation (smart locks, thermostats, garage door openers, Z-Wave control), Life Safety & Damage Prevention (smoke, CO, flood, freeze sensors), Medical Alert Systems, Cellular Monitoring, Guard Response Services, and Video Doorbell cameras. For commercial customers, TELSCO offers industry-specific modules including Retail Security, Apartment & Condo Security, Multi-Site Security, Enterprise Security Systems, Property Management Security, Commercial Yard Security, and Retail Cannabis Security (AGLC-compliant). Custom Business Security Packages bundle multiple solutions — intrusion, fire monitoring, video, and access control — into tailored configurations. The platform is backed by a locally staffed ULC-listed monitoring centre operating 24/7 from Edmonton's 12750-127 Street, with an average alarm response time of 33.5 seconds.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Alarm Systems

Quantifiable outcome

• 33.5 second average alarm response time
• +3 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Alarm.comcoreTechnology or IntegrationTELSCO Connect mobile app is powered by Alarm.com platform, providing integrated security system control, video monitoring, smart home automation, and remote access capabilities for both residential and commercial customers.
• OpenEyecoreTechnology or IntegrationOpenEye Video provides cloud-based video surveillance management and analytics platform for commercial properties, enabling remote monitoring, system health checks, and video verification integration with TELSCO's monitoring center.
• The Monitoring Association (TMA)minorOthersIndustry association membership providing access to monitoring industry best practices, training standards, and certification programs including 5 Diamond Certification for operators.
• Underwriters Laboratories of Canada (ULC)coreOthersULC certification ensures TELSCO's monitoring center meets Canadian national standards for fire and security alarm signal handling, equipment redundancy, and operator response protocols (CAN/ULC-S561).
• Canadian Security Association (CANASA)minorOthersNational security industry association membership demonstrating commitment to industry standards and professional practices.
• Better Business Bureau (BBB)minorOthersBBB accreditation with A+ rating demonstrates commitment to ethical business practices and customer satisfaction standards.
• Edmonton Federation of Community Leagues (EFCL) MarketplaceminorGTM or Marketing PartnerTELSCO is a vetted partner in the EFCL Marketplace, providing trusted security solutions designed for community facilities, recreational spaces, and neighborhood organizations.
• Rural Crime Watch AlbertaminorGTM or Marketing PartnerPartnership with Rural Crime Watch AB supporting community-based crime prevention efforts in rural Alberta areas.
• QolsyscoreTechnology or IntegrationQolsys IQ Touchscreen Security System used as core intrusion detection panel for commercial alarm systems, providing integrated security and automation capabilities.
• DSC (Digital Security Controls)coreTechnology or IntegrationDSC Security System used as intrusion detection platform for commercial alarm installations.
• KantechcoreTechnology or IntegrationKantech Access Controller used as the core platform for commercial card access control systems, integrated with cloud-based management.

Scale indicators6 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• ADT Canada: National home and business security provider offering monitored intrusion, video, and smart home solutions across Canada. Directly comparable to Telsco on product mix and customer segments, but at much larger geographic and capital scale.
• Vivint Smart Home: US-based smart home security provider combining professionally installed intrusion, video, access, and automation on a subscription model. Closely mirrors Telsco's integrated residential offering, though at national US scale.
• Vector Security: US regional provider of intrusion, video, fire, and access control monitoring with a similar mix of residential and commercial customers and a multi-site enterprise platform. Directly comparable on service model and recurring revenue emphasis.

Broad incumbents

• TELUS SmartHome Security: Canadian telco-bundled smart home and small-business security offering monitored alarms, video doorbells, and automation. Competes with Telsco in the Edmonton residential and SMB market while bundling into broader telecom contracts.
• GardaWorld: One of Canada's largest security and cash services providers, with electronic security offerings alongside guarding and investigations. Overlaps with Telsco's commercial and enterprise customer base at significantly larger scale.
• Securitas Canada: Global security services and solutions provider with electronic security, guarding, and monitoring operations in Canada. Provides a national incumbent benchmark against which Telsco's local, full-service model competes.

Emerging players

• Frontpoint: DIY-installed, professionally monitored home security with strong smart home integration and short-term contracts. Adjacent threat to Telsco's residential book, particularly for tech-savvy homeowners who would otherwise consider Telsco.
• SimpliSafe: DIY home security disruptor offering self-installed sensors and optional 24/7 monitoring. Competes on price and ease of install in the residential segment where Telsco's custom-installation model operates.

Regional players

• Paladin Security: Canadian security firm combining physical guarding with electronic security solutions across Western Canada. Comparable regional footprint and overlap on commercial/enterprise security offerings.

Others

• Alarm.com: Technology platform powering the Telsco Connect app and underlying connected security and smart home ecosystem. As Telsco's primary software/integration partner, Alarm.com is a key enabler (and dependency) rather than direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/telscosecurity
• Facebookfacebook.com/Telsco
• LinkedInca.linkedin.com/company/telsco-security-systems-inc
• Instagraminstagram.com/telscosecurity

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telsco Security Systems