AccessNurse

What AccessNurse does

AccessNurse is a U.S. medical call-center operator providing 24/7 telephone nurse triage and physician answering services, founded in 1996 and operating as an affiliate of TeamHealth (Team Health Holdings, Inc.) from Knoxville, Tennessee. The company serves more than 20,000 providers and practices and over 500 healthcare organizations, including large health systems, physician practices, health plans, Federally Qualified Health Centers (FQHCs), and university health services. Its core service is registered-nurse-led symptom assessment using Schmitt-Thompson Clinical Content evidence-based triage protocols, with specialty programs for pediatrics (TeamPeds), obstetrics (TeamOB), and behavioral health, plus add-on modules including post-discharge callback programs, dedicated call-center staffing, and the TeamDoc Mobile application.

The technology stack is centered on a proprietary Nurse Triage System developed internally over 30 years of medical-IT investment, complemented by EMR integration, a Fabric Health conversational-AI intake layer added in July 2025, and full-time in-house medical directors providing clinical oversight across adult, pediatric, OB/GYN, and behavioral-health specialties. AccessNurse holds HITRUST, SOC 1/2/3, and URAC accreditations, making its compliance posture a meaningful component of its enterprise value proposition.

The business model is B2B enterprise services delivered on a subscription/contract basis with multi-year cadences, custom protocol configuration per client, and pricing that is not publicly disclosed. Go-to-market is direct enterprise field sales with Strategic Account Managers targeting healthcare organizations, supplemented by content marketing and case studies; the company states a 96% client retention rate and 40M+ patient calls handled historically.

Name

AccessNurse

Legal name

Team Health Holdings, Inc.

Website

https://accessnurse.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

AccessNurse is a U.S. medical call-center operator providing 24/7 telephone nurse triage, answering services, and specialty triage programs to over 20,000 providers, 500+ healthcare organizations, health plans, FQHCs, and universities, operating as an affiliate of TeamHealth since 2019.

Ownership category

akta.pro rank

Product category

Medical Call Center Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Health Services (8000)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industries

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Medical Information Services (MI Contact Centers) (HLAGALAE)

Keywords

• Medical call center
• Nurse triage services
• After-hours answering
• Physician answering service
• Clinical nurse advice

Headquarters

HQ city

Knoxville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Nurse Triage Services: 24/7 telephone nurse triage services provided to healthcare organizations on a contract basis. Services include after-hours call handling, symptom assessment, care routing, and clinical guidance using evidence-based protocols.
2. Answering Services: Physician and practice answering services providing seamless 24/7 access for clinical and non-clinical calls, including emergency backup for unscheduled closures and high-volume overflow support.
3. Call Center Staffing: Dedicated medical call center staffing solutions where AccessNurse provides trained agents to supplement or replace in-house call center operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

AccessNurse provides 24/7 medical call center solutions, primarily telephone nurse triage using evidence-based Schmitt-Thompson Clinical Content protocols and physician answering services. The company serves healthcare organizations including physician practices, health systems, health plans, FQHCs, and university health services through specialized programs such as TeamPeds (pediatric triage), TeamOB (obstetrics care), and TeamCARE (customer service), supplemented by post-discharge call back programs and dedicated call center staffing.

Product overview

AccessNurse is a medical call center solutions provider offering a unified platform of nurse triage and answering services. The core offering consists of Telephone Nurse Triage (24/7 RN-based symptom assessment using Schmitt-Thompson protocols) and Answering Services, complemented by specialized sub-brands including TeamPeds (pediatric triage), TeamOB (obstetrics care), and TeamCARE (customer service). Add-on modules include Post-Discharge Call Back Programs, dedicated staffing solutions, and TeamDoc Mobile. All services operate under in-house medical director oversight across adult, pediatric, OB/GYN, and behavioral health specialties.

Differentiator

Problem solved

Functional benefit

Products and services

• Telephone Nurse Triage 24/7 telephone nurse triage service where registered nurses use evidence-based Schmitt-Thompson protocols to assess symptoms, determine appropriate care levels, and provide clinical guidance to patients on behalf of healthcare organizations.
• Answering Services Physician and practice answering services providing seamless 24/7 access for clinical and non-clinical calls with customized scripting and protocols, including emergency backup for unscheduled closures and high-volume overflow support.
• Nurse Advice Line 24/7 nurse advice line for health plan members providing symptom assessment, health information, self-care guidance, and referral to appropriate in-network care with street-by-street directions, designed to reduce inappropriate ED utilization.
• TeamPeds Pediatric Triage Specialized pediatric triage program ensuring pediatric patients have access to registered nurses specifically trained in pediatric triage protocols to deliver age-appropriate clinical service for child callers.
• TeamOB Women's Health Triage Specialized obstetrics care advice program utilizing more than 20 triage guidelines specific to pregnancy, supporting women's health nurse triage with 24/7 availability for OB/GYN practices and their patients.
• TeamCARE Customer Service Program Customer service program branded to client practices, providing comprehensive medical call center solutions with trained coordinators serving as an extension of the client's front office.
• Post-Discharge Call Back Program Program for high-risk patients post-discharge providing follow-up calls, EMR access, and customized surveys designed to reduce hospital readmissions and associated Medicare readmission penalties.
• Dedicated Medical Call Center Staffing Dedicated medical call center staffing solutions providing trained agents and managers to supplement or replace in-house call center operations for healthcare organizations, addressing service-level and capacity challenges.

Quantifiable outcome

• 96% client retention rate demonstrating high satisfaction
• +5 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and key account.

• Fabric HealthcoreTechnology or Integration · 1 July 2025AccessNurse integrated Fabric Health's AI Assistant for conversational symptom intake and care navigation. This AI-powered symptom checker enables patients to engage in guided symptom checking, with data passed to triage nurses in structured summaries for faster clinical decision-making. The partnership aligns with CMS digital health initiatives and aims to improve patient routing efficiency and reduce staff burden.
• TeamHealthcoreOthers · 1 June 2019AccessNurse operates as an affiliate company under TeamHealth, a leading physician services organization. TeamHealth provides clinical leadership, operational infrastructure, and strategic direction. AccessNurse rebranded from its previous identity to become part of the TeamHealth brand family in June 2019.
• Schmitt-Thompson Clinical ContentcoreTechnology or IntegrationAccessNurse uses Schmitt-Thompson Clinical Content protocols - the nation's most trusted evidence-based nurse triage protocols. These protocols provide standardized clinical decision-making guidance across general medicine, behavioral health, and pediatrics, with continuous updates reflecting the latest clinical standards.
• Health Plan Clientskey accountChannel Partner/ Reseller/ DistributorAccessNurse provides nurse advice line services to health plan members, connecting them to self-care information and appropriate in-network care. Health plans distribute AccessNurse services to their member populations as a value-added benefit.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Carenet Health: Carenet Health is one of the largest independent nurse triage, healthcare contact center, and member engagement providers in the US, serving health plans, providers, and employers. It directly competes with AccessNurse in 24/7 nurse advice line and after-hours triage services.
• IntellaTriage: IntellaTriage provides after-hours telephone nurse triage for hospice, home health, and palliative care providers. It is a direct peer in the nurse triage call center category, focused on a different vertical but using the same Schmitt-Thompson-style protocol-driven model.
• TriageLogic: TriageLogic offers nurse triage software, nurse advice line services, and remote call center solutions for physician practices and healthcare systems. It directly competes with AccessNurse in both triage technology and outsourced triage services.
• HealthLink Dimensions: HealthLink Dimensions provides nurse advice line, member outreach, and healthcare contact center services to health plans and provider organizations. It is a direct peer in outsourced nurse triage and health plan member services.
• Fonemed: Fonemed operates a 24/7 nurse triage and telehealth nurse advice line for health plans, employers, and provider groups across North America. It is a direct competitor in telephone-based nurse triage services.
• Convey Health Solutions: Convey Health Solutions provides healthcare-specific contact center, member engagement, and compliance services for Medicare Advantage, ACA, and group health plans. It is comparable in healthcare BPO contact center delivery model and in serving health plan clients.

Broad incumbents

• Accolade: Accolade is a publicly traded personalized healthcare navigation and virtual care company serving employers and health plans. It is a broader incumbent offering care navigation that includes nurse-led triage and advice as part of a wider portfolio, competing for the same health plan and employer wallet.
• Included Health: Included Health combines virtual primary care, behavioral health, and member navigation for employers and health plans. It is a broader incumbent that increasingly bundles triage, navigation, and virtual care, competing for enterprise health plan and employer contracts that AccessNurse also targets.
• Teladoc Health: Teladoc Health is a large publicly traded virtual care platform offering general medical, behavioral, and specialty telehealth. It is a broader incumbent whose virtual urgent care and 24/7 services overlap with AccessNurse's teletriage offering, particularly for health plan and employer buyers.
• Amwell: Amwell is a telehealth platform serving health systems, health plans, and employers with on-demand virtual care and care management modules. It is a broader incumbent competing for the same enterprise health system and health plan business where AccessNurse provides after-hours triage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/teamhealth-medical-call-center
• Xx.com/AccessnurseC
• Facebookfacebook.com/AccessNurse

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AccessNurse