What LVM Systems does

LVM Systems, Inc. is a privately held U.S. software company founded in 1988 and headquartered in Mesa, Arizona, that builds healthcare contact center software for hospitals, health systems, and specialized healthcare call centers. Its flagship LVM One platform (also referenced as the Centaurus family) addresses nurse triage, patient transfer, behavioral health intake and assessment, provider referral, marketing outreach, population health, and care coordination, and is built on Microsoft Azure infrastructure. The platform incorporates Schmitt/Thompson evidence-based clinical triage content and integrates bidirectionally with major EHRs (Epic, Cerner, Allscripts, MEDITECH, NextGen, Centricity, eClinicalWorks) via FHIR/HL7, and with telephony platforms (Cisco, GoTo, Genesys). It is available as a desktop install, browser-based web application, or Azure-hosted Virtual Call Center subscription.

The company monetizes primarily through recurring software licensing and hosted cloud subscriptions, supplemented by implementation, training, and custom development professional services. It sells via a direct enterprise field sales motion led by a VP of Sales and Client Relations, supplemented by inside sales and quote-based pricing, and distributes through industry channels including the Annual HCCT Conference and its AAACN Corporate Sponsorship held since 2003. Operational scale cited includes hundreds of healthcare contact centers, thousands of users, and millions of patient encounters, with an employee base of 11-50. The firm holds SOC 2 Type 2 certifications (2022 with HITRUST mappings, renewed 2025) and has maintained Microsoft Gold Partner status for over 16 years. It also operates a subsidiary, Resident Assist, extending into senior care workflows.

Name

LVM Systems

Legal name

LVM Systems, Inc.

Website

https://lvmsystems.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

LVM Systems is a privately held U.S. software company that builds the LVM One healthcare contact center platform, serving hospitals, health systems, and specialized healthcare call centers with nurse triage, patient transfer, behavioral health intake, and EHR-integrated workflow tools.

Ownership category

akta.pro rank

Headquarters

HQ city

Mesa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Licensing (Desktop/Installable): Traditional on-premise software licensing model where clients install LVM desktop software on their internal servers. Includes license fees, maintenance fees, and support services.
2. Hosted/Cloud Solutions: Subscription-based hosted solutions on LVM's Virtual Call Center (VCC) running on Azure cloud infrastructure. Clients pay for cloud resources and access software via secure internet connection.
3. Web Application Subscription: Web-deployable subscription model for LVM One Web Application accessed via browser.
4. Professional Services: Implementation services, custom development, training, and consulting services for healthcare organizations deploying LVM solutions.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

LVM Systems develops and sells the LVM One healthcare contact center software platform, providing clinical solutions such as nurse triage, patient transfer, and behavioral health intake & assessment, along with marketing outreach and CRM capabilities. The software is offered as on-premise desktop, web application, or Azure-hosted cloud (LVM Cloud) deployment, with deep EHR integration via FHIR/HL7 and built-in Schmitt/Thompson evidence-based clinical guidelines.

Differentiator

Problem solved

Functional benefit

Brands

• LVM One: Flagship healthcare contact center software platform offering clinical solutions (Nurse Triage, Patient Transfer, Behavioral Health Intake & Assessment) and marketing solutions (Provider Referral, Marketing Outreach, CRM). Available as Desktop, Web, or Hosted solutions.
• LVM Cloud

Products and services

• LVM One Flagship enterprise healthcare contact center software platform offering clinical solutions (Nurse Triage with Schmitt/Thompson guidelines, Patient Transfer, Behavioral Health Intake & Assessment) and marketing solutions (Provider Referral, Marketing Outreach, CRM). Available as desktop, web, or Azure-hosted deployment with FHIR/HL7 EHR integration.
• LVM Cloud Cloud migration and hosting services using Microsoft Azure infrastructure to help healthcare organizations transition their contact center operations to a cloud-based, Azure-hosted environment.
• Resident Assist Wholly-owned subsidiary offering healthcare contact center software solutions, focused on resident and patient communication for healthcare organizations.

Quantifiable outcome

• Real-time multi-user updates with time-stamped changes for audit trails and compliance documentation.
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature14 records

Partnerships

15 partnerships are on record, tiered minor and core.

• ThoropassminorOthers · 1 January 2025Thoropass performed LVM's 2025 SOC 2 Type 2 examination, auditing against AICPA Trust Services Criteria for security, availability, processing integrity, and confidentiality.
• 360 AdvancedminorOthers · 1 January 2022360 Advanced performed LVM's 2022 SOC 2 Type 2 examination, auditing against AICPA Trust Services Criteria for security, availability, processing integrity, and confidentiality.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure serves as LVM's primary cloud hosting partner for the Virtual Call Center (VCC) solution. Azure provides infrastructure with over 90 compliance certifications, 3,500+ member security team, and $1 billion+ security R&D investment. Azure Virtual Machines SLA provides 99.9% uptime and Azure SQL Database SLA provides 99.99% uptime. LVM utilizes Availability Zones for optional disaster recovery redundancy.
• AAACN (American Academy of Ambulatory Care Nursing)coreStrategic or Co-development PartnerAAACN Corporate Sponsor since 2003, positioning LVM as a committed partner in the ambulatory care nursing community. AAACN develops guidelines and standards for telephone triage nursing.
• EpiccoreTechnology or IntegrationEpic is one of LVM's integrated EHR partners. LVM has developed integrations to send outbound FHIR/HL7 messages to update Epic with nurse triage charts and receive inbound messages for smart actions.
• CernercoreTechnology or IntegrationCerner is one of LVM's integrated EHR partners with FHIR/HL7 bidirectional integration capabilities for healthcare data exchange.
• AllscriptscoreTechnology or IntegrationAllscripts is one of LVM's integrated EHR partners with FHIR/HL7 integration capabilities.
• MEDITECHcoreTechnology or IntegrationMEDITECH is one of LVM's integrated EHR partners with FHIR/HL7 integration capabilities.
• NextGen HealthcarecoreTechnology or IntegrationNextGen Healthcare is one of LVM's integrated EHR partners with FHIR/HL7 integration capabilities.
• Centricity (GE HealthCare)coreTechnology or IntegrationCentricity is one of LVM's integrated EHR partners with FHIR/HL7 integration capabilities.
• eClinicalWorkscoreTechnology or IntegrationeClinicalWorks is one of LVM's integrated EHR partners with FHIR/HL7 integration capabilities.
• CiscocoreTechnology or IntegrationCisco is LVM's standard telephony integration partner for phone system integration, receiving call notifications and automatically populating caller information.
• GoTo (formerly LogMeIn)coreTechnology or IntegrationGoTo is LVM's standard telephony integration partner for phone system integration, receiving call notifications and automatically populating caller information.
• GenesyscoreTechnology or IntegrationGenesys is one of LVM's custom telephony integrations alongside standard Cisco and GoTo integrations.
• I Got This FoundationminorGTM or Marketing PartnerLVM sponsors Amy Bockerstette through the I Got This Foundation, which promotes golf instruction and playing opportunities for people with Down syndrome and other intellectual disabilities. Amy Bockerstette is a LVM brand ambassador.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Caregility: Caregility provides telehealth and virtual care platforms for inpatient and ambulatory settings. Adjacent to LVM's clinical workflows, with potential convergence as health systems unify virtual care and contact center operations.
• WELL Health: WELL Health provides patient communication platforms (text, voice, email) for health systems, focused on patient outreach and engagement. Overlaps with LVM's marketing outreach and patient transfer communications use cases.
• Providertech: Providertech offers patient engagement and outreach solutions for healthcare providers, including population health and care gap closure messaging. Emerging competitor in the outreach portion of LVM's portfolio.

Others

• Genesys: Genesys is a large enterprise contact center platform that LVM integrates with via custom telephony. It represents an adjacent infrastructure/ecosystem player whose healthcare vertical investments could create alternative paths for hospitals seeking unified CX stacks.

Direct peers

• PerfectServe: PerfectServe provides healthcare communication and contact center solutions for hospitals, including clinical answering services, nurse triage integrations, and care team coordination — directly overlapping LVM's clinical and operator workflows.
• CipherHealth: CipherHealth offers patient communication, outreach, and rounding platforms for healthcare systems. It overlaps with LVM's population health outreach, care coordination, and post-discharge follow-up use cases, with more modern patient engagement tooling.
• Intrado (Mosaicx): Intrado's Mosaicx is a healthcare-focused intelligent virtual assistant and contact center platform serving hospitals and health systems. Direct competitor to LVM in clinical triage, patient access, and healthcare CX automation.

Broad incumbents

• Microsoft Dynamics 365 Customer Service: Microsoft's enterprise CRM and customer service platform is a broad incumbent that, combined with Azure and Teams, competes for healthcare contact center modernization budgets — a head-to-head alternative to LVM's hosted Azure offering.
• Vocera (Stryker): Vocera, now part of Stryker, offers hands-free clinical communication, secure messaging, and care team coordination for hospitals. A broader incumbent in healthcare communications with adjacent but not identical contact center focus to LVM.
• Spok (formerly Amcom Software): Spok provides healthcare communication and contact center solutions including secure messaging, on-call scheduling, and clinical alerting. Broader portfolio than LVM but overlapping healthcare operator console and clinical communication workflows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LVM Systems