Imagine Technology Group

What Imagine Technology Group does

Imagine Technology Group (ITG), founded in 2011 and headquartered in Chandler, Arizona, is a privately held Managed Technology Services Provider (MTSP) operating across Arizona through three offices (Chandler HQ, Flagstaff, Tucson) with a 24/7 Network Operations Center. The company bundles six core service pillars for SMB and mid-market clients: Managed IT Services, VoIP Solutions, Business & Production Hardware (copiers/print/scan), Cloud Services built on Microsoft Azure, Security Solutions, and Hybrid Work Services. ITG also operates add-on security modules including Managed Detection and Response, Secure WiFi-as-a-Service, Managed Data Backup, and an exclusive cyber insurance program with techrug featuring a dual-claim coverage model.

ITG's technology stack is built on Microsoft Azure (cloud servers, cloud desktops, IaaS, Microsoft 365 integration), with document workflow integrations to SharePoint, OneDrive, and Dropbox, unified communications via Zultys, and security layers spanning firewalls, antivirus, phishing prevention, dark web monitoring, and identity management. The company is an authorized reseller and Elite/Platinum-tier service partner for Sharp and Toshiba, plus channel partner for Xerox, HP, Epson, Brother, Lexmark, and FP Mailing Solutions, enabling bundled hardware-software-services delivery.

The business model combines recurring revenue (managed IT subscriptions, VoIP, cloud, security managed services) with hardware sales and aftermarket supplies. Pricing is quote-based, converting client capital expenses into operating expenses through subscription and usage-based billing. Go-to-market is sales-led and consultative, targeting SMBs as the primary segment with a dedicated VP of Major Accounts handling longer-tenured enterprise and national-account clients. The company is co-led by CEO/Owner Rudy Parga and President/Founder Chad Schwartz, with senior leadership averaging 20+ years of industry experience and ITG holding multiple consecutive years of Sharp Platinum Service, Toshiba ProMasters, ENX Elite Dealership, and Inc 5000 recognitions.

Name

Imagine Technology Group

Legal name

ITG Arizona

Website

https://itgarizona.com/

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Imagine Technology Group is a privately held Arizona-based Managed Technology Services Provider bundling managed IT, VoIP, print, Azure cloud, cybersecurity, and hybrid-work services for SMBs and select mid-market accounts across Arizona, delivered through three offices and a 24/7 NOC.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Computer & Office Equipment (3570)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Managed IT services
• Cloud computing services
• Cybersecurity solutions
• VoIP communication systems
• Document management solutions

Headquarters

HQ city

Chandler

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Subscription-based managed IT services including 24/7 monitoring, maintenance, network management, and IT support. Converts CAPEX to OPEX for clients.
2. Hardware Sales: Sales of multifunction copiers, printers, scanners, production print hardware, and related supplies from manufacturers including Sharp, Toshiba, HP, Xerox, and others.
3. VoIP Services: Voice over IP phone systems providing cloud communications with various calling features and functionality.
4. Cloud Services: Microsoft Azure cloud solutions, Infrastructure as a Service (IaaS), cloud desktops, and Microsoft 365 Business solutions.
5. Security Solutions: Cybersecurity-as-a-service, risk assessments, vulnerability scanning, penetration testing, identity management, and business continuity planning.
6. Aftermarket Sales: Supplies, parts, and consumables for installed hardware, including postage meters and mailing solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Imagine Technology Group provides managed technology services for small-to-mid-sized businesses, bundling IT infrastructure management, Microsoft Azure cloud services, VoIP communications, cybersecurity, and document management/printing into a single outsourced relationship. The company also sells and services business hardware (Sharp, Toshiba, Xerox, FP) and supplies office technology products such as mailing solutions. The offering is positioned as a one-stop technology partner that replaces the need for multiple siloed IT, phone, security, and print vendors.

Product overview

Imagine Technology Group (ITG) operates as a Managed Technology Services Provider (MTSP) offering a unified portfolio of technology solutions organized around six core service pillars: Managed IT Services, VoIP Solutions, Business & Production Hardware (copiers/print/scan), Cloud Services (Microsoft Azure), Security Solutions, and Hybrid Work Services. The company provides a single point of contact for all office technology needs. Their product portfolio includes multifunction devices from partnered manufacturers (Sharp, Xerox), FP Mailing Solutions for mailroom automation, and advanced add-on modules such as Cybersecurity-as-a-Service (combining firewalls, antivirus, phishing prevention, dark web monitoring), a proprietary cyber insurance program with techrug, Managed Detection and Response (MDR), Secure WiFi-as-a-Service, and Managed Data Backup Services. The portfolio integrates with Microsoft 365, Azure cloud infrastructure, and document management platforms (Dropbox, SharePoint, OneDrive) to deliver comprehensive business technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• 25% reduction in output devices and 15% decrease in overall spend within first 6 months for major accounts
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered flagship, core, preferred and standard.

• techrugflagshipStrategic or Co-development Partner · 6 February 2024Exclusive cyber insurance partnership delivering innovative 'Dual Claim Coverage' model. Both ITG and clients are covered directly by techrug, eliminating finger-pointing and expediting claims processing. ITG submitted its proprietary technology stack for approval to enable this coverage model.
• ZultyscoreTechnology or Integration · 7 September 2023ITG leverages a unique strategic partnership with Zultys for unified communications and integrated contact center solutions, enhancing their VoIP and communication service offerings.
• Technology Assurance Group (TAG)coreChannel Partner/ Reseller/ Distributor · 22 March 2023ITG was invited to attend the 22nd Annual TAG Convention in Charleston, South Carolina. TAG is a technology assurance group providing networking and thought leadership opportunities for managed technology services providers.
• FP Mailing SolutionspreferredChannel Partner/ Reseller/ DistributorITG chose FP Mailing Solutions as their preferred partner for mailing solutions, offering a full range of innovative mailroom, digital, and shipping solutions including postage meters, folder inserters, and mailroom software.
• MicrosoftcoreTechnology or IntegrationITG serves as a partner for Microsoft Azure cloud solutions and Microsoft 365 Business, providing cloud migration, infrastructure optimization, and productivity tools to customers.
• SharpflagshipChannel Partner/ Reseller/ DistributorITG is an authorized Sharp dealer offering comprehensive Sharp printing solutions including Business Class, Full-Production Printing, and Intro Production systems. Has received Sharp Platinum Service Award and serves on Sharp Dealer Advisory Council.
• ToshibaflagshipChannel Partner/ Reseller/ DistributorITG is an authorized Toshiba ProMasters Elite dealer, recognized with Toshiba ProMasters Service Awards for multiple consecutive years (2018-2025).
• XeroxcoreChannel Partner/ Reseller/ DistributorITG is an authorized Xerox channel partner providing complete Xerox products and solutions including multifunction printers, production presses, and workplace solutions.
• HPcoreChannel Partner/ Reseller/ DistributorHP is listed among ITG's partnered manufacturers for printing and imaging solutions.
• EpsonstandardChannel Partner/ Reseller/ DistributorEpson is listed among ITG's partnered manufacturers for printing solutions.
• BrotherstandardChannel Partner/ Reseller/ DistributorBrother is listed among ITG's partnered manufacturers for printing and imaging solutions.
• LexmarkstandardChannel Partner/ Reseller/ DistributorLexmark is listed among ITG's partnered manufacturers for printing solutions.

Scale indicators5 records

Recent moves12 records

Expansion highlights5 records

Broad incumbents

• Xerox: Major OEM of multifunction printers and production printing systems with direct sales and 'Workplace Solutions' subscriptions competing with ITG's print and managed services offerings. ITG is an authorized Xerox channel partner.
• Ricoh USA: Major print hardware OEM and managed document services provider competing in the same SMB print market as ITG. Comparable print hardware, managed document, and IT services offerings at national scale.
• Sharp Electronics (Business Division): OEM manufacturer of multifunction printers and copiers with direct enterprise sales channels that compete with dealers like ITG. ITG is a Flagship Sharp dealer, making Sharp both a partner and a broader market incumbent.
• Insight Enterprises: Large global IT solutions provider offering managed services, cloud, and hardware distribution to enterprise and mid-market. Comparable in service breadth but operates at much larger scale than ITG with a more enterprise focus.

Regional players

• Accudata Systems: Texas-based managed IT and security services provider serving mid-market and enterprise clients. Comparable MTSP service offering though operating in a different regional market than ITG.

Direct peers

• Coretelligent: Managed IT and cybersecurity services provider focused on SMB and mid-market clients with 24/7 support and compliance-focused offerings. Directly comparable service mix to ITG including managed IT, security, and cloud.
• CMIT Solutions: National franchise-based managed IT services provider serving SMBs with managed IT, cybersecurity, and cloud services. Closely comparable model to ITG's MTSP approach targeting small and mid-sized businesses with bundled technology services.
• CompassMSP: Managed IT services provider offering comprehensive technology management for SMB clients. Comparable business model targeting SMBs with bundled managed IT, security, and cloud services.
• NexusTek: National managed IT services provider offering managed IT, cloud, cybersecurity, and Microsoft 365/Azure services to SMB and mid-market. Comparable to ITG's core managed IT and Microsoft Azure-focused service portfolio.
• Dataprise: Mid-Atlantic based managed IT services provider serving SMB and enterprise clients with managed IT, cybersecurity, and cloud services. Comparable MTSP model with regional concentration similar to ITG.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/itgarizona
• LinkedInlinkedin.com/company/imagine-technology-group-of-arizona
• Xx.com/itgarizona

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Imagine Technology Group