TeleMed

What TeleMed does

TeleMed, Inc. is a U.S. medical answering service company founded in 1986 in Atlanta, Georgia, that provides 24/7/365 live-operator call handling, message management, and patient communication services exclusively to healthcare organizations. The company serves physicians, surgeons, specialists, hospitals, community health centers, medical clinics, and hospice/home health providers, with stated coverage of over 45,000 healthcare providers nationwide and three interconnected operator centers (Atlanta, GA; Johnson City, TN; Wise, VA) running 100+ operators at all times to process approximately 5 million incoming calls annually.

The company's product suite comprises MyOffice (daytime answering), MyService (after-hours answering), PatientPortal (HIPAA-compliant patient-facing portal), MyTeleMed (central HIPAA-compliant web portal and administrative hub with 7-year message retention), IntraOffice (secure internal staff messaging), and the MyTeleMed Mobile App (iOS, Android, Blackberry). Underlying capabilities include customizable call routing, EMR integration, on-call schedule editing, and the Automated Voice Assistant (AVA), an NLP-driven routing layer supporting over 100 languages that is reported to cut on-call staff call volume by up to 50%. All products are HIPAA-compliant with operator training and secure messaging architecture.

TeleMed generates revenue through subscription-based medical answering contracts (typically 1–2 year terms) billed on a 28-day cycle, supplemented by setup/professional services for initial account configuration and EMR integration. Pricing is quote-based and not publicly disclosed. The go-to-market is enterprise field sales with a direct Contact Sales channel and customer self-service via the MyTeleMed portal. In October 2019, TeleMed merged with Total Triage and rebranded as CareXM, expanding into clinical triage nursing services for hospice and home health; the combined CareXM entity now serves 4,000+ providers and processes over 6 million calls/messages annually.

Name

TeleMed

Legal name

TeleMed Inc.

Website

https://telemedinc.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Short description

TeleMed is a U.S. medical answering service founded in 1986 that provides 24/7 live-operator call handling, HIPAA-compliant messaging, and patient communication exclusively to physicians, hospitals, hospices, and medical clinics nationwide.

Ownership category

akta.pro rank

Product category

Healthcare Communication Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Health Services (8000)

akta.pro primary industry

Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)

akta.pro secondary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Medical answering services
• HIPAA-compliant messaging
• After-hours call coverage
• Patient communication platform
• Healthcare BPO services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medical Answering Service Subscription: TeleMed provides medical answering services under subscription contracts. The company typically requires 1 or 2 year contracts for both new and existing customers, though month-by-month plans are sometimes offered initially. Billing occurs on a 28-day cycle with options for automatic payment or mailed checks.
2. Professional Services (Customized Setup): Setup services include up to 10 days for overnight services and up to 30 days for appointment setting. EMR integration assessment is included during the setup period. Implementation fees may apply for initial account configuration and training.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

TeleMed provides 24/7/365 medical answering services for healthcare providers, combining 100+ live operators across three interconnected call centers with proprietary HIPAA-compliant technology including secure web portals, mobile apps, and AI-driven call routing. The company delivers daytime coverage (MyOffice), after-hours coverage (MyService), patient communication (PatientPortal), internal staff messaging (IntraOffice), and a unified HIPAA-compliant administrative platform (MyTeleMed) with mobile app extensions.

Product overview

TeleMed is a medical answering service company that combines highly qualified live operators with cutting-edge proprietary medical answering technology. The product portfolio consists of six interconnected services: MyOffice (daytime answering service), MyService (after-hours answering service), PatientPortal (patient-facing communication portal), MyTeleMed (central HIPAA-compliant web portal and administrative hub), IntraOffice (internal staff messaging add-on), and the MyTeleMed Mobile App (iOS/Android/Blackberry). MyTeleMed serves as the core platform integrated across all services, with the mobile app extending functionality to smartphones. The company operates three interconnected call centers with 100+ operators providing 24/7 coverage to over 45,000 healthcare providers nationwide.

Differentiator

Problem solved

Functional benefit

Brands

• CareXM: The parent brand following the merger of TeleMed, Inc. and Total Triage in October 2019. CareXM offers healthcare providers clinical triage services, non-clinical answering services, and a unified patient communications platform.

Products and services

• MyOffice Daytime medical answering service designed to manage medical practice needs during office hours, handling overflow calls, meetings, and lunch periods. Provides live operator answering, customizable call routing, web portal for message management, and EMR integration capabilities. Targeted at physicians, surgeons, hospitals, and clinics.
• PatientPortal HIPAA-compliant patient portal that increases direct connectivity between physicians and patients outside office visits. Allows patients to request appointments, track medications, request refills, and provide care feedback. Physicians can send messages back to confirm appointments, provide paperwork, and alert of clinical needs or results.
• MyService After-hours medical answering service providing 24/7/365 coverage to healthcare providers. Tailored to each practice based on pre-given instructions, with electronic message management navigated by trained operators and real-time on-call schedule editing via a secure web portal. Includes the AI-driven Automated Voice Assistant (AVA) for call routing and supports over 100 languages.
• MyTeleMed Secure, HIPAA-compliant web portal that integrates all medical answering service information into one navigable homepage. Includes message reporting, on-call scheduling, direct text messaging to providers, and staff management features. Provides 7-year message storage and is included complimentary with the use of other TeleMed products.
• IntraOffice Secure instant messaging product for internal communication within medical practices via the MyTeleMed web-based program. Enables HIPAA-compliant direct text-formatted messages to practice staff members, eliminating risks of PHI violations through non-compliant consumer messaging methods.
• MyTeleMed Mobile App HIPAA-compliant mobile messaging application for iPhone, Android, and Blackberry smartphones. Receives complete messages from the answering service or directly from the office, with push notifications, automatic read receipts, caller-ID masking, return call recording, and voice-to-text comments. Messages reside on a secure web-based server with encryption.

Quantifiable outcome

• 45,000+ healthcare providers rely on TeleMed's service nationwide
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• Total TriageflagshipStrategic or Co-development Partner · 1 October 2019TeleMed, Inc. and Total Triage announced their merger and rebranding as CareXM in October 2019. Total Triage (founded 2010 as After-Hours Triage) is a leader in providing after-hours triage nursing and communications technology solutions to home health and hospice providers nationwide. The merger combines TeleMed's non-clinical answering services with Total Triage's clinical triage expertise to create a unified patient communications platform. Jonathan Means, one of Total Triage's founders, now serves as CEO of CareXM.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Relatient: Patient engagement platform offering two-way texting, automated outreach, and after-hours messaging for medical groups — competes with TeleMed's PatientPortal and IntraOffice offerings from a SaaS-first model.
• Klara: Healthcare-specific patient communication and messaging platform used by practices to handle inbound patient communication, scheduling, and triage digitally — represents the modern software-based alternative to TeleMed's live-operator model.
• Tebra (PatientPop + Kareo): Practice growth and patient communication platform serving independent practices; competes with TeleMed in patient communication workflows but from a software/SaaS rather than live-operator BPO angle.

Direct peers

• CareXM: Parent entity of TeleMed post-2019 merger with Total Triage; combines clinical after-hours triage nursing with TeleMed's non-clinical answering services for home health and hospice — the most direct comparable platform, especially given the same customer base.
• Answering Service Care: One of the largest U.S. answering service providers with a dedicated healthcare vertical, offering 24/7 live operator coverage, HIPAA-aware workflows, and messaging tools — the closest head-to-head competitor to TeleMed in medical call answering.
• TriageLogic: Provider of nurse triage and after-hours call center services for physician practices, home health, and hospice — directly comparable to Total Triage's clinical triage offering now bundled with TeleMed under CareXM.
• PatientCalls: Smaller U.S. medical answering service focused on physicians and healthcare practices with HIPAA-compliant live-operator coverage — a niche direct competitor bidding on the same small-to-mid practice segment TeleMed serves.

Broad incumbents

• MAP Communications: Established U.S. answering service and call center provider with a healthcare vertical serving medical practices and hospitals — competes for the same non-clinical answering RFPs as TeleMed but across many verticals.
• RingCentral for Healthcare: Cloud communications incumbent with a dedicated healthcare bundle (HIPAA-compliant messaging, call routing, IVR) — a broader incumbent that competes for healthcare communication budgets even though it is not a live-operator specialist.
• Stericycle Communication Solutions: Diversified regulated waste and healthcare services incumbent offering after-hours answering and patient communication solutions at scale; competes with TeleMed on enterprise healthcare contracts while operating a much broader portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TeleMedCom
• Facebookfacebook.com/Telemed.Communications

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleMed