Total Triage
Total Triage is an after-hours home health and hospice provider that operates a 24/7 nurse triage and patient engagement platform, supporting 4,500+ home-based care organizations with rapid RN response, AI-assisted documentation, and deep EMR integrations.
- Company typePrivate
- Founded1986
- HeadquartersLehi, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Total Triage does
Total Triage is described in firmographic inputs as an after-hours home health and hospice provider headquartered in Lehi, Utah, founded in 1986 and operating with 101–250 employees. The broader operational data available in the input describes a 24/7 nurse triage and patient engagement platform serving home-based care organizations nationwide, indicating the company (or a closely related operating entity) runs a centralized after-hours clinical call-handling service that supplements provider on-call rotations and supports hospice, home health, and personal care operators.
The platform's core product is Nurse Triage, providing continuous registered-nurse triage with a stated average speed to RN of under 35 seconds, handling 2M+ calls annually and supporting 70,000+ field staff at an Average Daily Census of 434,000+. Two complementary modules — Patient Engagement (proactive outbound communication) and Medical Answering (intelligent non-clinical call handling) — extend the offering across the patient communication lifecycle. Underlying technology includes AI-assisted documentation designed to reduce nurse cognitive load and standardized triage workflows, with deep integrations to six major home-based care EMR platforms: Homecare Homebase, MatrixCare, Epic, Netsmart, Axxess, and Wellsky.
The business model is enterprise subscription-based, with quote-based annual contracts tailored to each provider organization's size and call volume; no public pricing tiers are disclosed. The go-to-market is consultative direct enterprise sales targeting hospice, home health, personal care, and large health system buyers, supported by a customer base of 4,500+ provider organizations that includes Amedisys, Enhabit, BAYADA, LHC Group, Gentiva, VitalCaring, Elara Caring, Bristol Hospice, ACG Hospice, Johns Hopkins Medicine, MedStar Health, and Graham Healthcare Group. Note: a portion of the input data appears to aggregate information across entities (Total Triage firmographics versus CareXM operational data), and the analysis above reflects the substantive evidence available in the source material.
Total Triage firmographics
Firmographics- Name
- Total Triage
- Website
- https://totaltriage.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Total Triage is an after-hours home health and hospice provider that operates a 24/7 nurse triage and patient engagement platform, supporting 4,500+ home-based care organizations with rapid RN response, AI-assisted documentation, and deep EMR integrations.
- Ownership category
- akta.pro rank
Total Triage industry classification
Industry- Product category
- Home Health and Hospice Triage Services
- NAICS
- Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412), Other Ambulatory Health Care Services (6219)
- SIC
- Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Diagnostic & Triage Decision Support (HLACAGAA)
- akta.pro secondary industries
- 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB), Symptom Checker & Self-Triage Platforms (HLALAJAB), Respite Hospice Care (Short-Term Relief) (HSABAFAD)
Keywords
Where Total Triage is headquartered
LocationHeadquarters
- HQ city
- Lehi
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Total Triage business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Others
Revenue model
- Nurse Triage Services: Provides reliable triage support for home-based care organizations, with rapid RN response times and comprehensive call handling. Revenue generated through service contracts with healthcare provider organizations.
- Patient Engagement Platform: Proactive communication services for healthcare providers to maintain patient connections
- Medical Answering Services: 24/7 coverage providing instant interaction for all patient calls
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on organizational needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Total Triage product offering
Product offeringCore offering
Total Triage is an after-hours home health and hospice provider based in Lehi, Utah, founded in 1986. The company delivers clinical triage and patient support services during non-business hours, serving home health and hospice patients and provider organizations in the United States.
Product overview
CareXM offers a unified platform of nurse triage and patient engagement solutions designed for home-based care organizations. The core offering is Nurse Triage (24/7 coverage with <35s average speed to RN), supported by Patient Engagement (proactive outbound communication) and Medical Answering (intelligent call handling) modules. All solutions integrate with major EMR platforms and leverage AI-powered documentation to reduce nurse cognitive load.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- <35 second average speed to RN for triage calls
- +4 more outcomes
Companies that use Total Triage
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles1 record
Total Triage technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature4 records
Total Triage partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Homecare HomebasecoreEMR integration partner enabling seamless data exchange and workflow connectivity between CareXM's triage platform and Homecare Homebase's home care management system.
- MatrixCarecoreEMR integration partner connecting CareXM's nurse triage services with MatrixCare's electronic health record platform for senior care settings.
- EpiccoreIntegration with Epic's comprehensive electronic health record system, enabling interoperability for healthcare organizations using Epic's platform.
- NetsmartcoreTechnology partnership with Netsmart for EHR integration, supporting care coordination across post-acute and human services settings.
- AxxesscoreIntegration partner providing home health software connectivity, enabling CareXM to serve Axxess home care clients with triage services.
- WellskycoreEMR integration with Wellsky's healthcare technology platform, supporting data connectivity for post-acute care organizations.
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
Total Triage competitors and assessment
Company assessmentOthers
- Amedisys: Amedisys is one of the largest U.S. home health and hospice operators and a named customer of CareXM; it represents both an end-market peer and a key account concentration reference point.
- WellSky: WellSky is a major post-acute and home health software vendor and a CareXM integration partner; it is an ecosystem participant whose own workflow software is closely tied to the subject company's triage layer.
Direct peers
- AccessNurse: AccessNurse delivers nurse triage and medical call center services to physician groups, home health, and hospice providers, competing on the same nurse triage + patient engagement layer.
- CareXM: CareXM is a nurse triage and patient engagement platform for home-based care with 4,500+ provider customers and <35s RN response SLAs. If the subject company is Total Triage as a triage platform, CareXM is the closest direct competitor; if Total Triage is a provider, CareXM is a direct customer/vendor relationship and a proxy platform peer.
- Hicuity Health: Hicuity Health delivers centralized tele-ICU, telemetry, and virtual nursing services to hospitals and post-acute providers, overlapping on virtual nurse staffing and remote clinical workflow delivery.
- Carenet Healthcare Services: Carenet offers 24/7 nurse triage, telehealth, and patient engagement services to health plans, providers, and employers, sharing the same B2B nurse-led triage and patient engagement model.
- IntellaTriage: IntellaTriage provides after-hours nurse triage services specifically for hospice and home health agencies, directly overlapping the subject company's core hospice triage offering.
Broad incumbents
- BrightSpring Health Services: BrightSpring is a large home and community-based provider of home health, hospice, and pharmacy services, sharing the subject company's core hospice and home health end market.
- Amwell: Amwell is a large telehealth platform serving payers, providers, and health systems; its virtual care and on-demand triage capabilities overlap with CareXM's nurse triage and patient engagement modules.
- TeamHealth: TeamHealth is a large healthcare staffing and outsourced clinical services provider that offers triage, after-hours coverage, and patient communication services to health systems and post-acute providers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Total Triage social profiles
Digital presenceTotal Triage financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Triage leadership team
Management profileNumber of profiles
Total Triage funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Triage M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Triage
What does Total Triage do?
Total Triage is an after-hours home health and hospice provider based in Lehi, Utah, founded in 1986. The company delivers clinical triage and patient support services during non-business hours, serving home health and hospice patients and provider organizations in the United States.
Is Total Triage a public or private company?
Total Triage is a private company. It is classified as unknown and is currently operating.
When was Total Triage founded?
Total Triage was founded in 1986. It employs 101 to 250 people.
Where is Total Triage based?
Total Triage is headquartered in Lehi, United States, in the North America region.
How does Total Triage make money?
Three revenue lines are on record. Nurse Triage Services are the primary driver. The others are patient Engagement Platform and medical Answering Services.
Who are Total Triage's main competitors?
Others on record are Amedisys and WellSky. Direct peers are AccessNurse, CareXM, Hicuity Health, Carenet Healthcare Services and IntellaTriage. Broad incumbents are BrightSpring Health Services, Amwell and TeamHealth.
Does Total Triage have an API?
No public API is recorded for Total Triage.
What industry is Total Triage in?
Total Triage's product category is Home Health and Hospice Triage Services. Its primary akta.pro industry code is HLACAGAA, Diagnostic & Triage Decision Support, with a secondary code of HLALACAB, 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored). Its NAICS code is 621 and its SIC code is 8000.