TeleMed
TeleMed is a U.S. medical answering service founded in 1986 that provides 24/7 live-operator call handling, HIPAA-compliant messaging, and patient communication exclusively to physicians, hospitals, hospices, and medical clinics nationwide.
- Company typePrivate
- Founded1986
- HeadquartersAtlanta, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What TeleMed does
TeleMed, Inc. is a U.S. medical answering service company founded in 1986 in Atlanta, Georgia, that provides 24/7/365 live-operator call handling, message management, and patient communication services exclusively to healthcare organizations. The company serves physicians, surgeons, specialists, hospitals, community health centers, medical clinics, and hospice/home health providers, with stated coverage of over 45,000 healthcare providers nationwide and three interconnected operator centers (Atlanta, GA; Johnson City, TN; Wise, VA) running 100+ operators at all times to process approximately 5 million incoming calls annually.
The company's product suite comprises MyOffice (daytime answering), MyService (after-hours answering), PatientPortal (HIPAA-compliant patient-facing portal), MyTeleMed (central HIPAA-compliant web portal and administrative hub with 7-year message retention), IntraOffice (secure internal staff messaging), and the MyTeleMed Mobile App (iOS, Android, Blackberry). Underlying capabilities include customizable call routing, EMR integration, on-call schedule editing, and the Automated Voice Assistant (AVA), an NLP-driven routing layer supporting over 100 languages that is reported to cut on-call staff call volume by up to 50%. All products are HIPAA-compliant with operator training and secure messaging architecture.
TeleMed generates revenue through subscription-based medical answering contracts (typically 1–2 year terms) billed on a 28-day cycle, supplemented by setup/professional services for initial account configuration and EMR integration. Pricing is quote-based and not publicly disclosed. The go-to-market is enterprise field sales with a direct Contact Sales channel and customer self-service via the MyTeleMed portal. In October 2019, TeleMed merged with Total Triage and rebranded as CareXM, expanding into clinical triage nursing services for hospice and home health; the combined CareXM entity now serves 4,000+ providers and processes over 6 million calls/messages annually.
TeleMed firmographics
Firmographics- Name
- TeleMed
- Legal name
- TeleMed Inc.
- Website
- https://telemedinc.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- TeleMed is a U.S. medical answering service founded in 1986 that provides 24/7 live-operator call handling, HIPAA-compliant messaging, and patient communication exclusively to physicians, hospitals, hospices, and medical clinics nationwide.
- Ownership category
- akta.pro rank
TeleMed industry classification
Industry- Product category
- Healthcare Communication Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)
- akta.pro secondary industry
- Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)
Keywords
Where TeleMed is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
TeleMed business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Medical Answering Service Subscription: TeleMed provides medical answering services under subscription contracts. The company typically requires 1 or 2 year contracts for both new and existing customers, though month-by-month plans are sometimes offered initially. Billing occurs on a 28-day cycle with options for automatic payment or mailed checks.
- Professional Services (Customized Setup): Setup services include up to 10 days for overnight services and up to 30 days for appointment setting. EMR integration assessment is included during the setup period. Implementation fees may apply for initial account configuration and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Customized plans based on healthcare provider size and service requirements |
| Subscription | Monthly | Month-by-month initial plans |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
TeleMed product offering
Product offeringCore offering
TeleMed provides 24/7/365 medical answering services for healthcare providers, combining 100+ live operators across three interconnected call centers with proprietary HIPAA-compliant technology including secure web portals, mobile apps, and AI-driven call routing. The company delivers daytime coverage (MyOffice), after-hours coverage (MyService), patient communication (PatientPortal), internal staff messaging (IntraOffice), and a unified HIPAA-compliant administrative platform (MyTeleMed) with mobile app extensions.
Product overview
TeleMed is a medical answering service company that combines highly qualified live operators with cutting-edge proprietary medical answering technology. The product portfolio consists of six interconnected services: MyOffice (daytime answering service), MyService (after-hours answering service), PatientPortal (patient-facing communication portal), MyTeleMed (central HIPAA-compliant web portal and administrative hub), IntraOffice (internal staff messaging add-on), and the MyTeleMed Mobile App (iOS/Android/Blackberry). MyTeleMed serves as the core platform integrated across all services, with the mobile app extending functionality to smartphones. The company operates three interconnected call centers with 100+ operators providing 24/7 coverage to over 45,000 healthcare providers nationwide.
Differentiator
Problem solved
Functional benefit
Brands
- CareXM: The parent brand following the merger of TeleMed, Inc. and Total Triage in October 2019. CareXM offers healthcare providers clinical triage services, non-clinical answering services, and a unified patient communications platform.
Products and services
- MyOffice Daytime medical answering service designed to manage medical practice needs during office hours, handling overflow calls, meetings, and lunch periods. Provides live operator answering, customizable call routing, web portal for message management, and EMR integration capabilities. Targeted at physicians, surgeons, hospitals, and clinics.
- PatientPortal HIPAA-compliant patient portal that increases direct connectivity between physicians and patients outside office visits. Allows patients to request appointments, track medications, request refills, and provide care feedback. Physicians can send messages back to confirm appointments, provide paperwork, and alert of clinical needs or results.
- MyService After-hours medical answering service providing 24/7/365 coverage to healthcare providers. Tailored to each practice based on pre-given instructions, with electronic message management navigated by trained operators and real-time on-call schedule editing via a secure web portal. Includes the AI-driven Automated Voice Assistant (AVA) for call routing and supports over 100 languages.
- MyTeleMed Secure, HIPAA-compliant web portal that integrates all medical answering service information into one navigable homepage. Includes message reporting, on-call scheduling, direct text messaging to providers, and staff management features. Provides 7-year message storage and is included complimentary with the use of other TeleMed products.
- IntraOffice Secure instant messaging product for internal communication within medical practices via the MyTeleMed web-based program. Enables HIPAA-compliant direct text-formatted messages to practice staff members, eliminating risks of PHI violations through non-compliant consumer messaging methods.
- MyTeleMed Mobile App HIPAA-compliant mobile messaging application for iPhone, Android, and Blackberry smartphones. Receives complete messages from the answering service or directly from the office, with push notifications, automatic read receipts, caller-ID masking, return call recording, and voice-to-text comments. Messages reside on a secure web-based server with encryption.
Quantifiable outcome
- 45,000+ healthcare providers rely on TeleMed's service nationwide
- +4 more outcomes
Companies that use TeleMed
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
TeleMed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
TeleMed partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Total TriageflagshipTeleMed, Inc. and Total Triage announced their merger and rebranding as CareXM in October 2019. Total Triage (founded 2010 as After-Hours Triage) is a leader in providing after-hours triage nursing and communications technology solutions to home health and hospice providers nationwide. The merger combines TeleMed's non-clinical answering services with Total Triage's clinical triage expertise to create a unified patient communications platform. Jonathan Means, one of Total Triage's founders, now serves as CEO of CareXM.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
TeleMed competitors and assessment
Company assessmentEmerging players
- Relatient: Patient engagement platform offering two-way texting, automated outreach, and after-hours messaging for medical groups — competes with TeleMed's PatientPortal and IntraOffice offerings from a SaaS-first model.
- Klara: Healthcare-specific patient communication and messaging platform used by practices to handle inbound patient communication, scheduling, and triage digitally — represents the modern software-based alternative to TeleMed's live-operator model.
- Tebra (PatientPop + Kareo): Practice growth and patient communication platform serving independent practices; competes with TeleMed in patient communication workflows but from a software/SaaS rather than live-operator BPO angle.
Direct peers
- CareXM: Parent entity of TeleMed post-2019 merger with Total Triage; combines clinical after-hours triage nursing with TeleMed's non-clinical answering services for home health and hospice — the most direct comparable platform, especially given the same customer base.
- Answering Service Care: One of the largest U.S. answering service providers with a dedicated healthcare vertical, offering 24/7 live operator coverage, HIPAA-aware workflows, and messaging tools — the closest head-to-head competitor to TeleMed in medical call answering.
- TriageLogic: Provider of nurse triage and after-hours call center services for physician practices, home health, and hospice — directly comparable to Total Triage's clinical triage offering now bundled with TeleMed under CareXM.
- PatientCalls: Smaller U.S. medical answering service focused on physicians and healthcare practices with HIPAA-compliant live-operator coverage — a niche direct competitor bidding on the same small-to-mid practice segment TeleMed serves.
Broad incumbents
- MAP Communications: Established U.S. answering service and call center provider with a healthcare vertical serving medical practices and hospitals — competes for the same non-clinical answering RFPs as TeleMed but across many verticals.
- RingCentral for Healthcare: Cloud communications incumbent with a dedicated healthcare bundle (HIPAA-compliant messaging, call routing, IVR) — a broader incumbent that competes for healthcare communication budgets even though it is not a live-operator specialist.
- Stericycle Communication Solutions: Diversified regulated waste and healthcare services incumbent offering after-hours answering and patient communication solutions at scale; competes with TeleMed on enterprise healthcare contracts while operating a much broader portfolio.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TeleMed social profiles
Digital presenceTeleMed compliance and trust
Trust signalCompliance1 record
TeleMed financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleMed leadership team
Management profileNumber of profiles
Profiles1 record
TeleMed funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleMed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleMed
What does TeleMed do?
TeleMed provides 24/7/365 medical answering services for healthcare providers, combining 100+ live operators across three interconnected call centers with proprietary HIPAA-compliant technology including secure web portals, mobile apps, and AI-driven call routing. The company delivers daytime coverage (MyOffice), after-hours coverage (MyService), patient communication (PatientPortal), internal staff messaging (IntraOffice), and a unified HIPAA-compliant administrative platform (MyTeleMed) with mobile app extensions.
Is TeleMed a public or private company?
TeleMed is a private company. It is classified as corporate owned and is currently operating.
When was TeleMed founded?
TeleMed was founded in 1986. It employs 251 to 500 people.
Where is TeleMed based?
TeleMed is headquartered in Atlanta, United States, in the North America region.
How does TeleMed make money?
Two revenue lines are on record. Medical Answering Service Subscription is the primary driver. The others are professional Services (Customized Setup).
Who are TeleMed's main competitors?
Emerging players on record are Relatient, Klara and Tebra (PatientPop + Kareo). Direct peers are CareXM, Answering Service Care, TriageLogic and PatientCalls. Broad incumbents are MAP Communications, RingCentral for Healthcare and Stericycle Communication Solutions.
Does TeleMed have an API?
No public API is recorded for TeleMed.
What industry is TeleMed in?
TeleMed's product category is Healthcare Communication Services. Its primary akta.pro industry code is HLALAKAG, Telehealth Contact Center, Virtual Front Desk & Messaging, with a secondary code of BPAMAHAH, Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing). Its NAICS code is 56142 and its SIC code is 8000.