InfoGrow
InfoGrow is a privately held Microsoft Dynamics 365 partner that implements, customizes, supports, and rescues CRM and ERP deployments for mid-market and enterprise customers across manufacturing, distribution, healthcare, financial services, and nonprofits in the United States.
- Company typePrivate
- Founded1994
- HeadquartersCuyahoga Falls, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What InfoGrow does
InfoGrow Corporation is a privately held, founder-led Microsoft Dynamics 365 partner headquartered in Cuyahoga Falls, Ohio, founded in the early 1990s (firmographics 1989; additional sources reference "over 30 years" as of 2025). The firm specializes in the implementation, customization, support, and rescue of Microsoft Dynamics 365 CRM and Sales deployments, with extensions across the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Dataverse), Microsoft 365, Bing Maps-based territory visualization via the proprietary CRM SmartMap, and a vertical practice for nonprofits that integrates Microsoft Business Central with Sylogist MissionERP, Fundraising/Engagement, Volunteer Management, and Membership Management modules.
The company operates three primary service tracks: (1) implementation using the Microsoft SureStep methodology for larger deployments and a fixed-scope QuickStart offering for organizations with fewer than 10 CRM users; (2) rescue and revitalization of failed or underperforming Dynamics deployments — explicitly positioned around the stat that nearly 50% of CRM projects fail to meet expectations; and (3) ongoing support ranging from break-fix hourly help desk to a tiered, subscription-style Dynamics 365 Success Management Program with Standard, Professional, and Enterprise packages, a 90-day money-back guarantee, and named quarterly deliverables. Recognized customer segments include manufacturing, distribution, benefits brokers, healthcare, financial services, and nonprofits.
InfoGrow monetizes through professional services (implementation, rescue, training, coaching) plus recurring managed-service subscriptions and add-ons. Go-to-market is consultative direct sales to mid-market and enterprise buyers, beginning with a free 30–60-minute CRM assessment, supplemented by a content-led marketing motion (blog, whitepapers, webinars, LinkedIn newsletter, free CRM self-assessment quiz) and a formal strategic partner referral program targeting IT Managed Service Providers, which pays 10% first-year commissions. The firm is privately held with no disclosed institutional ownership, no funding history, and no M&A activity.
InfoGrow firmographics
Firmographics- Name
- InfoGrow
- Legal name
- InfoGrow Corporation
- Website
- https://infogrowcorp.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- InfoGrow is a privately held Microsoft Dynamics 365 partner that implements, customizes, supports, and rescues CRM and ERP deployments for mid-market and enterprise customers across manufacturing, distribution, healthcare, financial services, and nonprofits in the United States.
- Ownership category
- akta.pro rank
InfoGrow industry classification
Industry- Product category
- CRM Consulting Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)
- akta.pro secondary industries
- Data & Analytics Operations Outsourcing (DataOps / MLOps) (BPAEAMAH), Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)
Keywords
Where InfoGrow is headquartered
LocationHeadquarters
- HQ city
- Cuyahoga Falls
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
InfoGrow business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Professional Services (Implementation, Training, Support): InfoGrow generates revenue through consulting and professional services including Dynamics 365 CRM implementation, configuration, data migration, training, and ongoing support. They offer break-fix hourly support, pre-paid support blocks, and monthly managed service plans. Over their 30+ years, they have resolved over 25,000 CRM-related support issues.
- Dynamics 365 Success Management Program: Recurring subscription-style revenue from tiered success management packages (Standard, Professional, Enterprise) that provide ongoing strategic coaching, monitoring, and optimization of Dynamics 365 deployments. Each package includes a defined set of deliverables and quarterly support hours.
- Add-on Services and Customizations: Additional revenue streams include customized SOPs, Customer VTR integration, sales process workshops, additional support hours, Customer Penetration Reports, and Account Based Planning tools. These are sold as add-ons to the base success management packages.
- QuickStart for Dynamics 365: Fixed-scope, fixed-price rapid implementation services for businesses with fewer than 10 CRM users, delivered virtually. Designed to support key business processes with data migration and training included.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Standard Package - Foundational CRM support and advisory services |
| Subscription | Multi-year contract | Professional Package - Enhanced monitoring, training, and support |
| Subscription | Multi-year contract | Enterprise Package - Comprehensive strategic coaching and support |
| Usage-based | Pay-as-you-go | Break-fix / As-needed Support |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
InfoGrow product offering
Product offeringCore offering
InfoGrow is a Microsoft Certified Partner that delivers consulting, implementation, customization, and ongoing support services for Microsoft Dynamics 365 CRM. The company specializes in rescuing failed or underperforming CRM deployments, using its SureStep methodology for larger organizations and QuickStart methodology for smaller ones. It also operates a tiered Success Management Program for recurring advisory and optimization services, alongside proprietary tools such as CRM SmartMap.
Product overview
InfoGrow is a Microsoft Dynamics 365 Partner offering a platform-plus-services model centered on Microsoft Dynamics 365 CRM. The core offering is Dynamics 365 Sales/CRM, which InfoGrow implements, customizes, and supports across three main service tracks: (1) Implementation Services including QuickStart for small deployments and full SureStep methodology for larger organizations; (2) Rescue & Revitalization for fixing failed or underperforming CRM deployments; and (3) Ongoing Support via the Dynamics Success Management Program with Standard, Professional, and Enterprise tiers. The product portfolio extends Dynamics 365 with specialized modules including CRM SmartMap (mapping visualization), PowerApps Portals (self-service portals), Power BI reporting, and Marketing Automation via ClickDimensions. For nonprofits, InfoGrow offers dedicated solutions including Fundraising and Engagement, Volunteer Management, Membership Management, and Business Central for Nonprofit with Sylogist MissionERP. Additional capabilities include Formstack integration for forms/documents/sign, Copilot Studio for AI chatbots, and comprehensive training and coaching services.
Differentiator
Problem solved
Functional benefit
Brands
- CRM SmartMap: A mapping solution for MS Dynamics 365 users that turns sales data into comprehensive maps to visualize trends, patterns, and sales opportunities.
- Dynamics 365 Success Management Program
Products and services
- CRM Implementation Services Phased Dynamics 365 CRM implementation service using the SureStep methodology, for organizations with more than five CRM users. Covers data migration, configuration, testing, and training.
- QuickStart for Dynamics 365 Fixed-scope, fixed-price rapid Dynamics 365 CRM implementation for businesses with fewer than ten CRM users, delivered virtually with data migration and training included.
- CRM Rescue & Revitalization Specialized service for fixing failing, underperforming, or incompletely deployed Microsoft Dynamics 365 CRM implementations, addressing three failure categories: complete CRM failure, CRM not meeting expectations, and CRM with untapped potential.
- Dynamics CRM Support Ongoing technical support services for Dynamics 365 CRM users, including help desk, break-fix hourly support, pre-paid support blocks, and managed services. The team has resolved over 25,000 support issues.
- Dynamics 365 Success Management Program Tiered subscription support program offering Standard, Professional, and Enterprise packages with quarterly advisory assessments, CRM roadmaps, behavioral KPI dashboards, training, change management, and bundled quarterly support hours, backed by a 90-day full refund guarantee.
- CRM SmartMap Proprietary Bing Maps-based mapping solution that visualizes Microsoft Dynamics 365 sales data on maps, helping sales teams identify trends, patterns, optimize routes, and schedule more appointments.
- Dynamics 365 for Nonprofits Dynamics 365 CRM offering configured for nonprofit operations including donor personalization, fundraising management, volunteer coordination, and member engagement.
- Dynamics 365 Business Central for Nonprofit Dynamics 365 Business Central configured for nonprofit fund accounting, including grant budgeting, restricted/unrestricted fund tracking, donor management, and integration with Sylogist MissionERP.
- Sylogist MissionERP Nonprofit-specific ERP capabilities running on the Microsoft Dynamics platform, including fundraising and donor management, membership and dues, volunteer management, grant lifecycle, and program outcomes.
- Marketing Automation for Dynamics 365 ClickDimensions-powered marketing automation integrated with Dynamics 365 CRM, covering lead generation, inbound marketing, lead nurturing, email marketing, social media integration, and campaign automation.
- Dynamics 365 Business Central Microsoft Dynamics 365 Business Central ERP unified with CRM, connecting finance, operations, sales, and service, with fund accounting, revenue tracking, inventory management, and Microsoft 365 integration.
- Dynamics 365 Project Operations Project-centric Dynamics 365 solution connecting sales, project planning, resource management, and accounting for services organizations needing project-based profitability tracking.
- PowerApps Portals for Dynamics 365 Self-service customer portals built on PowerApps Portals and Dataverse, fully integrated with Dynamics 365, enabling 24/7 customer access to help desk, billing, orders, event registration, and membership management.
- Dynamics 365 Volunteer Management Power App for nonprofit volunteer recruitment, onboarding, scheduling, and retention, delivered as part of Microsoft Cloud for Nonprofit.
- CRM Coaching Coaching service for managers leveraging Dynamics 365 CRM, including monthly coffee break sessions, in-depth training sessions, and blog insights across sales, marketing, and customer service functions.
- Dynamics 365 User Training Role-based training programs for Dynamics 365 users across sales representatives, marketing managers, and system administrators, including value, operational, executive, and progressive advanced training tracks.
Quantifiable outcome
- Nearly 50% of companies report their CRM projects do not meet expectations — the core problem InfoGrow addresses through its rescue and implementation services
- +2 more outcomes
Companies that use InfoGrow
Customer profileNamed customers5 records
Ideal customer profiles3 records
InfoGrow technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability4 records
Feature4 records
InfoGrow partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and secondary.
- MicrosoftcoreInfoGrow is a Microsoft Certified Partner with proven excellence in Customer Relationship Management and application development across Microsoft Dynamics 365 CRM, Bing Maps, and Portals for Dynamics 365. Their offerings are built on Microsoft Dynamics 365 CRM and integrate seamlessly with Microsoft Outlook and the Microsoft Office 365 productivity suite.
- ClickDimensionscoreClickDimensions provides essential marketing automation tools (email marketing, campaign automation, web intelligence, surveys, web forms, landing pages, social marketing) that integrate natively with Microsoft Dynamics 365. InfoGrow is a ClickDimensions Partner Certified provider.
- KenticosecondaryKentico CMS (used in more than 25,000 websites) combined with Dynamics 365 enables seamless integration of marketing and sales efforts for a complete customer engagement platform. InfoGrow uses Kentico EMS Edition for enterprise and marketing features across multiple channels.
- InsideViewsecondaryInsideView provides market intelligence to global sales and marketing teams by blending Dynamics CRM data with insights from tens of thousands of news and social sources, delivering timely triggers to help sales and marketing professionals close deals.
- FormstacksecondaryFormstack productivity platform provides forms (data collection), documents (document generation with CRM data), and sign (eSignature) capabilities that integrate with Dynamics 365. InfoGrow is a Scribe Software (Formstack) partner for CRM connectivity and workflow automation.
- Sylogist MissionERPsecondarySylogist MissionERP adds nonprofit-specific capabilities (fundraising & donor management, membership & dues, volunteer management, grant lifecycle, program outcomes) on top of Microsoft Dynamics 365 Business Central. InfoGrow helps nonprofits implement this solution to unify finance and development.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
InfoGrow competitors and assessment
Company assessmentBroad incumbents
- Avanade: Microsoft-focused joint venture (Accenture/Accenture Federal Services + Microsoft) delivering large-scale Dynamics 365, Power Platform, and Copilot implementations. Comparable technology stack and ecosystem positioning, but at enterprise scale well beyond InfoGrow.
- Crowe LLP: Large accounting and consulting firm with a dedicated Microsoft Dynamics 365 practice providing implementation, optimization, and managed support — overlapping with InfoGrow's mid-market CRM focus while operating across a much broader advisory portfolio.
- DXC Technology: Global IT services provider with a Microsoft Dynamics 365 practice covering CRM and ERP implementation and support across enterprise customers — overlapping service lines with InfoGrow as part of a much broader managed services portfolio.
Direct peers
- Rand Group: Microsoft Dynamics 365 ERP and CRM consulting and managed services provider serving mid-market and enterprise customers. Overlaps with InfoGrow on Dynamics implementation, customization, and ongoing support engagements, particularly in distribution and manufacturing.
- Sikich: Mid-market professional services and technology firm with a strong Microsoft Dynamics 365 ERP/CRM practice. Similar customer segment (manufacturing, distribution, nonprofit) and overlapping implementation, support, and rescue-style engagements.
- Hitachi Solutions: Global Microsoft Dynamics 365 and Power Platform-focused partner delivering implementation, migration, and managed support services for ERP and CRM — the same core service mix as InfoGrow, but at significantly greater scale.
- Catapult Systems: Microsoft-focused consulting firm delivering Dynamics 365, Power Platform, and Microsoft 365 implementations. Comparable Microsoft-centric services model and mid-market/enterprise customer orientation to InfoGrow.
- PowerObjects (HCLTech): One of the largest dedicated Microsoft Dynamics 365 CRM/AX partners, acquired by HCL Technologies. Directly comparable to InfoGrow as a Dynamics 365 implementation, customization, and support specialist serving mid-market and enterprise customers.
- Stoneridge Software: Dedicated Microsoft Dynamics partner (ERP and CRM) providing implementation, support, training, and managed services to mid-market customers in the U.S. Very closely aligned with InfoGrow in service mix, customer profile, and Microsoft-only platform focus.
Emerging players
- Arbela Technologies: Smaller Microsoft Dynamics 365 partner focused on CRM/ERP implementation, customization, and support for mid-market clients. Comparable in size and service mix to InfoGrow, with similar Microsoft-first orientation and consultative sales motion.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
InfoGrow social profiles
Digital presenceInfoGrow financial estimates
Financial estimateRevenue estimate
Valuation estimate
InfoGrow leadership team
Management profileNumber of profiles
Profiles1 record
InfoGrow funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InfoGrow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InfoGrow
What does InfoGrow do?
InfoGrow is a Microsoft Certified Partner that delivers consulting, implementation, customization, and ongoing support services for Microsoft Dynamics 365 CRM. The company specializes in rescuing failed or underperforming CRM deployments, using its SureStep methodology for larger organizations and QuickStart methodology for smaller ones. It also operates a tiered Success Management Program for recurring advisory and optimization services, alongside proprietary tools such as CRM SmartMap.
Is InfoGrow a public or private company?
InfoGrow is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was InfoGrow founded?
InfoGrow was founded in 1994. It employs 1 to 10 people.
Where is InfoGrow based?
InfoGrow is headquartered in Cuyahoga Falls, United States, in the North America region.
How does InfoGrow make money?
Four revenue lines are on record. Professional Services (Implementation, Training, Support) is the primary driver. The others are dynamics 365 Success Management Program, add-on Services and Customizations and quickStart for Dynamics 365.
Who are InfoGrow's main competitors?
Broad incumbents on record are Avanade, Crowe LLP and DXC Technology. Direct peers are Rand Group, Sikich, Hitachi Solutions, Catapult Systems, PowerObjects (HCLTech) and Stoneridge Software. Arbela Technologies is listed as an emerging player.
Does InfoGrow have an API?
No public API is recorded for InfoGrow.
What industry is InfoGrow in?
InfoGrow's product category is CRM Consulting Services. Its primary akta.pro industry code is BPAEAAAJ, AI/ML Solution Integration & MLOps Enablement, with a secondary code of BPAEAMAH, Data & Analytics Operations Outsourcing (DataOps / MLOps). Its NAICS code is 54151 and its SIC code is 7370.