What voicelogic.com does

VoiceLogic is a privately held, Toronto-based call center and messaging services provider that has operated continuously since its founding in 1993. The company sells an integrated portfolio of outbound and inbound services: managed outbound calling campaigns, inbound call handling, ringless voicemail (Voicecasting), Voicemail Courier (an FTC-compliant live-operator delivery service introduced after voice broadcasting rules tightened), voice broadcasting (RingCast), SMS/MMS broadcasting, email broadcasting, fax broadcasting, and PollCasting — an IVR-driven automated survey product that captures keypad responses (1-7 multi-choice) at volumes described as "thousands of messages per day." Underlying the offering is proprietary software the company has refined for over two decades, supplemented by an auto-dialer layer that transfers calls to agents only on live answer, a ClearSound Headset hardware line, and a self-service client dashboard for analytics and reporting.

VoiceLogic operates all services from a single fully-managed 8,000 sq ft facility at 334 Munster Ave, Suite 100 in Toronto, staffed exclusively by 100% onshore English-speaking agents; no offshore outsourcing is used, and all calls are recorded and made available for client review. The customer base is horizontal, spanning enterprise B2B and B2C buyers across technology (Dell, Gartner), professional services (KPMG), hospitality (Hilton), automotive (Nissan), media (CTV), retail (HMV, Espana), legal/associations (North Carolina Bar Association, Canadian Marketing Association), and nonprofit/healthcare (American Heart Association, St John Ambulance). The company self-describes as a pioneer and one of the largest providers of ringless voicemails, with a current operating footprint in North America (USA and Canada).

The business model combines usage-based pricing for broadcast minutes/messages (pre-paid, expiring 12 months from purchase) with custom-quoted managed call center engagements billed per campaign or per hour, plus a $50 or 4-hour minimum charge per job submission and a separate sales lead research/professional services line. Distribution is direct-only — no resellers or channel partners — and go-to-market is sales-led with complimentary senior consultant campaign guidance and trial campaigns launchable within 48 hours. The company is independently owned with no disclosed institutional investors or parent company.

Name

voicelogic.com

Legal name

VoiceLogic

Website

https://voicelogic.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

VoiceLogic is a Toronto-based, privately held provider of managed call center services, ringless voicemail, voice/SMS/email/fax broadcasting, and IVR survey services to B2B and B2C clients across North America, delivered by 100% onshore English-speaking agents.

Ownership category

akta.pro rank

Product category

Outbound Call Center and Messaging Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Advertising Agencies (7311), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Call center services
• Ringless voicemail
• Voice broadcasting
• Outbound messaging
• Lead generation

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Call Center Services: Fully managed outbound/inbound call center services where VoiceLogic operates campaigns on behalf of clients. Clients pay for call center hours or per-campaign basis. Services include lead generation, appointment setting, live hot transfers, and event marketing.
2. Broadcast Minutes/Messaging Services: Pre-paid messaging services including voicecasting (ringless voicemail), voice broadcasting (Ringcast), SMS broadcasting, email broadcasting, and fax broadcasting. Purchased in pre-paid minutes or per-message bundles. Services expire 12 months from purchase date.
3. Pollcasting Survey Services: Automated voice broadcast survey service using IVR technology. Pre-paid or OAC (on approval) billing. Charges based on volume of calls and survey complexity.
4. Sales Lead Research: Data research and list update services. Research specialists update prospect lists with missing phone numbers, fax numbers, emails, and contact information. Custom quoting based on work requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

VoiceLogic is a managed call center and multi-channel messaging provider that runs outbound and inbound voice campaigns on behalf of B2B and B2C clients using proprietary ringless voicemail, voice broadcasting, IVR survey, auto dialer, SMS, email, and fax broadcasting technology. Services are delivered by 100% onshore English-speaking agents from its Toronto facility, with no lock-in contracts, complimentary script and campaign guidance, and free data scrubbing and duplicate removal included with every campaign.

Product overview

VoiceLogic is a call center and marketing communications company founded in 1993, offering a suite of messaging and outbound marketing services. The portfolio is organized around core communication channels: voice-based services (Outbound Call Center, Voicecasting/Ringless Voicemail, Voicemail Courier, Ring Cast, Live Hot Transfer, Inbound Services), text/digital services (SMS/MMS Broadcast, Email Broadcasting, PollCasting surveys), and data services (Sales Lead Research/Web Scraping, Lead Generation). Additional offerings include Event Marketing, Charity/Non-Profit Services, Campaign Guidance, and Auto Dialer technology. The company also sells ClearSound Headset hardware. All services include free data scrubbing, duplicate removal, and campaign reporting, delivered by onshore English-speaking agents from their Toronto facility.

Differentiator

Problem solved

Functional benefit

Brands

• PollCasting: Automated voice broadcast survey service using IVR technology for conducting questionnaires and polls.
• Voicecasting
• Voicemail Courier
• Ring Cast

Products and services

• Outbound Call Center Service Managed outbound call center service where VoiceLogic's onshore agents call a client-supplied prospect list using proven scripts and deliver only qualified leads, appointment confirmations, or event RSVNs back to the client with daily progress reports.
• Voicecasting (Ringless Voicemail) Ringless voicemail broadcast that delivers pre-recorded audio messages directly to a recipient's voicemail inbox (mobile or landline) without ringing the phone, used by B2B and B2C marketers for targeted, non-intrusive outreach.
• Voicemail Courier Operator-guided ringless voicemail service in which a live VoiceLogic agent introduces the call, navigates receptionists, phone menus, dial-by-name directories, and extensions, then deposits the pre-recorded message into the recipient's voicemail — designed to comply with FTC voice broadcasting regulations.
• PollCasting IVR Survey Service Automated outbound IVR survey that dials contact lists, plays pre-recorded questions with multiple-choice options, captures responses via keypad presses (1–7 to answer, 8 to repeat), and tracks and records all responses for analysis; capable of delivering thousands of messages per day.
• Ring Cast Voice Broadcasting Voice broadcasting service that delivers pre-recorded audio messages to recipients' phones with live answer detection and optional keypad input that connects interested respondents to a representative.
• Fax Broadcasting Mass fax broadcasting service that delivers pre-recorded fax documents to a client-supplied contact list for B2B and B2C marketing campaigns.
• Email Broadcasting Service Email marketing broadcast service featuring Email Merge and Email HTML capabilities that send personalized and customized email campaigns to B2B and B2C contact lists.
• SMS Text Broadcast Service Mobile SMS and MMS broadcast service for delivering promotional messages, offers, and information to opted-in consumers via text and picture messaging.
• Inbound Call Center Services Managed inbound call handling services that answer customer support calls, capture leads, and manage inquiries on behalf of clients using VoiceLogic's onshore Toronto-based agents.
• Live Hot Transfer Service that connects interested prospects to the client's sales team in real time during outbound calling, transferring the live call the moment a recipient expresses interest in the offering.
• Lead Generation Sales lead generation service using proven outbound calling scripts to identify sales-ready prospects from a client-supplied list and qualify them for follow-up or appointment setting.
• Appointment Setting Managed appointment setting service in which VoiceLogic agents call a prospect list, qualify interest, and book appointments, sending the client an email confirmation for every booked appointment.
• Sales Lead Research Web scraping and data research service that enriches and updates prospect lists with missing phone numbers, fax numbers, email addresses, company names, and decision-maker contact details, with custom quoting based on the complexity of the research.
• Event Marketing Outbound calling campaign service designed to promote client events, seminars, and trade shows and drive registrations or attendance among targeted invitee lists.
• Charity & Non-Profit Fundraising Services Fundraising and donor management services tailored for non-profits, including monthly donor conversion, donor upgrade, and lapsed-donor reactivation campaigns using outbound calling and voicemail broadcasts.
• Campaign Guidance Consulting Complimentary professional consultation and script-writing assistance provided by senior VoiceLogic consultants to help clients plan, structure, and optimize outbound marketing campaigns.
• Auto Dialer System Automatic telephone dialing system that imports contact lists from spreadsheets and text files, dials numbers automatically, and only transfers answered calls to live agents to maximize agent productivity.
• ClearSound Headset (Hardware) VoiceLogic-branded call center headset sold with a one-year limited warranty covering parts and labor, intended for use with VoiceLogic's call center and broadcasting services.

Quantifiable outcome

• 85-95% listen rate for ringless voicemail compared to 15% live answer rate for cold calls
• +3 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• CallHub: CallHub provides voice broadcasting, SMS, and call center solutions for political, nonprofit, and business campaigns, making it a close analog to VoiceLogic's multi-channel broadcast platform and customer base.
• ClickSend: ClickSend offers multi-channel business messaging (SMS, voice, fax, email, direct mail) via a self-serve SaaS platform, directly overlapping VoiceLogic's broadcast suite across voice and fax channels.
• BatchDialer: BatchDialer focuses on ringless voicemail drops and outbound broadcasting for political, nonprofit, and small business campaigns, directly competing with VoiceLogic's Voicecasting service.
• Ytel: Ytel provides cloud-based voice, SMS, and contact center APIs and managed services to businesses, comparable to VoiceLogic's outbound/broadcast platform and enterprise marketing communications focus.
• Mojo Dialer: Mojo Dialer delivers power dialing and inbound contact center capabilities widely adopted by sales teams in real estate and B2B, comparable to VoiceLogic's auto dialer and inbound call center offerings.
• CallFire: CallFire offers voice, SMS, IVR, and ringless voicemail broadcast services via a self-serve platform, directly competing with VoiceLogic for SMB and mid-market broadcast marketing spend.
• PhoneBurner: PhoneBurner provides an outbound power-dialer and lead management platform used by B2B sales teams, overlapping with VoiceLogic's outbound call center and lead generation services.
• Slybroadcast: Slybroadcast offers ringless voicemail drops and broadcast messaging to B2B/B2C customers, directly overlapping with VoiceLogic's Voicecasting and Voicemail Courier offerings and similar usage-based pricing model.

Broad incumbents

• Teleperformance: Teleperformance is one of the world's largest omnichannel CX and BPO operators providing inbound/outbound contact center at scale to enterprise clients, representing a broad incumbent competitor for VoiceLogic's enterprise call center engagements.
• Concentrix: Concentrix is a global customer experience and BPO provider offering sales, marketing, and contact center services at scale, competing with VoiceLogic for mid-market and enterprise customer experience contracts.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/voicelogic
• Facebookfacebook.com/voice-logic-voicelogiccom-664601790289676

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about voicelogic.com