CallHub
CallHub is a unified multi-channel campaign outreach platform combining calling, texting, voice broadcasting, and email for political campaigns, labor unions, nonprofits, and advocacy organizations, augmented with AI-powered sentiment analysis and agent coaching.
- Company typePrivate
- Founded2014
- HeadquartersWashington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CallHub does
CallHub, operated by Delaware-incorporated Gaglers Inc. with engineering/R&D in Bengaluru via Gaglers Software Private Limited, is a multi-channel campaign outreach platform founded in 2014. The platform unifies calling, texting, voice broadcasting, and email into a single coordinated campaign management system with shared contact records, workflow automation, and real-time analytics. Core products include Call Center Software, Peer-to-Peer Texting, Text Broadcasts, Voice Broadcasting, Text-to-Donate, Email Marketing, Text-to-Join, Relational Organizing, and List Builder; add-on capabilities span RCS Messaging, MMS, Auto/Predictive Dialers, Press-1 Campaigns, Dynamic Caller ID, Text-to-Speech, AI Smart Insights, Agent Quality & Coaching, Workflow Automation, the Unified Goals Dashboard, and Segments. Infrastructure is hosted on AWS across multiple availability zones with telephony delivered via Twilio (primary), Plivo (secondary), and Telnyx, fronted by Cloudflare.
CallHub serves political campaigns, labor unions, nonprofits, advocacy organizations, and (secondarily) churches and progressive causes, with named customers including Bernie 2020, Everytown, American Red Cross, Amnesty International, DC Government, AFT, United Workers Union, Democrats Abroad, and 350.org. The company reports 3,000+ organizations, 200k+ campaign-organizing teams, presence across 3 continents, and 99% uptime. Revenue comes from a combination of usage-based credits (pay-as-you-go for calling/texting/email), a self-serve Essential subscription tier for campaigns under 10k contacts, an enterprise Scale subscription with multi-year contracts, and referral commissions. The platform integrates natively with progressive CRM and data ecosystems including NationBuilder, NGP VAN, Action Network, Salesforce, PDI, Blackbaud, EveryAction, CiviCRM, and voter data providers TargetSmart, L2 Political, Statara, and HaystaqDNA. CallHub holds SOC 2 Type 2, ISO 27001:2022, TCPA, CCPA, GDPR, and EU-US Data Privacy Framework certifications and is led by founder and CEO Augustus Franklin, with Swaminathan B serving as DPO/VP of Engineering/CISO.
CallHub firmographics
Firmographics- Name
- CallHub
- Legal name
- Gaglers Inc.
- Website
- https://callhub.io
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CallHub is a unified multi-channel campaign outreach platform combining calling, texting, voice broadcasting, and email for political campaigns, labor unions, nonprofits, and advocacy organizations, augmented with AI-powered sentiment analysis and agent coaching.
- Ownership category
- akta.pro rank
CallHub industry classification
Industry- Product category
- Campaign Outreach Software
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where CallHub is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CallHub business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- Usage-based Credits: Pay-as-you-go model where customers purchase credits to use for calling, texting, and email campaigns. Credits are consumed using Earliest Expiry First (EEF) policy. No per-seat pricing for volunteers/agents.
- Subscription Plans (Essential): Self-serve tier with no commitment required. Provides access to core platform features for campaigns under 10k contacts.
- Enterprise Subscription (Scale): Enterprise-grade plan with tailored pricing, higher limits, priority support, and dedicated success management for large campaigns.
- Referral Commissions: Referral partners earn substantial commissions based on referred accounts that spend minimum $500 in campaigns. Flat $200 for successful account creation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Self-serve tier for small campaigns under 10k contacts with no commitment required |
| Subscription | Multi-year contract | Enterprise-grade plan with priority support and success management |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels7 records
CallHub product offering
Product offeringCore offering
CallHub sells a unified multi-channel outreach SaaS platform that combines cloud-based call center software, peer-to-peer texting, text broadcasts, voice broadcasting, and email marketing into a single campaign management system for political campaigns, labor unions, nonprofits, and advocacy organizations. The platform offers usage-based credits, an Essential self-serve subscription, and an enterprise Scale tier with tailored pricing and dedicated success management.
Product overview
CallHub is a unified campaigning platform designed for political campaigns, nonprofits, unions, and advocacy organizations. The platform combines multiple communication channels into a single integrated system. Core products include Call Center Software for phone banking operations, Peer-to-Peer Texting for one-to-one conversations, Text Broadcasts for mass SMS campaigns, Voice Broadcasting for automated calling, and Email Marketing Software. These core modules share a unified contact database and can be orchestrated through the Workflow Automation engine and Unified Goals Dashboard. Add-on capabilities include Agent Quality & Coaching (AI-powered training and scoring), Text-to-Donate for mobile fundraising, Text-to-Join for list building, Relational Organizing for supporter activation, List Builder for data enrichment, and specialized features like Predictive Dialer, Auto Dialer, Text-to-Speech, RCS Messaging, MMS, and AI Smart Insights for sentiment analysis and campaign intelligence. The platform serves industries including Political, Nonprofit, Unions, Advocacy, and Churches.
Differentiator
Problem solved
Functional benefit
Products and services
- Call Center Software Cloud-based call center solution enabling political, nonprofit, and advocacy campaigns to run calling operations at scale with multiple dialer types, scripts, and real-time analytics.
- Peer-to-Peer Texting One-to-one text messaging platform enabling personalized conversations between agents/volunteers and contacts at scale with templated replies and survey questions.
- Text Broadcasts Mass texting service for sending personalized bulk SMS messages to contact lists with custom fields, automated keyword-based replies, and scheduling.
- Voice Broadcasting Automated calling solution broadcasting pre-recorded voice messages to entire contact lists simultaneously with voicemail drop and email delivery of recordings.
- Email Marketing Software Email campaign management for delivering personalized messages with analytics tracking for opens, clicks, and conversions.
- Text-to-Donate Mobile donation processing enabling supporters to contribute to campaigns and nonprofits via text messages, with integrated fundraising workflows.
- Text-to-Join Keyword-based opt-in service allowing contacts to subscribe to campaign lists via SMS, building contact lists automatically.
- Relational Organizing Supporter activation tool enabling campaigns to turn supporters into organizers who can recruit and engage their personal networks for distributed grassroots outreach.
- List Builder Voter/supporter lookup tool for building targeted contact lists with demographic and political data enrichment from data partners such as TargetSmart.
- Agent Quality & Coaching AI-powered quality management system with mock-call training, automated call scoring, and coaching triggers for improving agent performance on phone banking campaigns.
- Unified Goals Dashboard Multi-channel campaign management interface showing real-time contact progression across calls, texts, and emails toward defined campaign goals with zero manual steps.
- Workflow Automation Automation engine that moves contacts forward through campaigns automatically based on engagement triggers, custom rules, and sentiment-based responses.
Quantifiable outcome
- 5x call rate improvement with automated dialers vs manual dialing (100 calls in just over an hour)
- +2 more outcomes
Companies that use CallHub
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles2 records
CallHub technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability8 records
Feature14 records
CallHub partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core, major and minor.
- NationBuildercoreIntegration partner allowing customers to sync contact data between NationBuilder CRM and CallHub. Supports SMS campaigns and phone calls for volunteer recruitment. Development team is responsive to feature requests. Two-way sync keeps contact data updated across platforms.
- NGP VANcoreIntegration with VoteBuilder and NGP VAN's integrated platform of fundraising, compliance, field, organizing, digital, and social networking products. Allows campaigns to run outreach directly from their NGP VAN data.
- Action NetworkcoreIntegration partner for progressive campaigns. Allows import of contact lists and event data from Action Network for voice and SMS campaigns. Updates sync back to Action Network in real time.
- SalesforcecoreIntegration partner enabling Salesforce CRM customers to connect their contact management with CallHub's calling and texting capabilities. Two-way sync keeps data current across platforms.
- PDI (Political Data Inc)coreTools trusted by thousands of candidates and organizations to mobilize voters, activate supporters, and win on Election Day. CallHub integrates with PDI for enhanced voter data access.
- TwiliocoreCloud-based platform for making calls and sending SMS messages. Primary telephony provider for CallHub's voice and messaging services.
- PlivocoreCloud-based platform for making calls and sending SMS. Secondary telephony provider for CallHub's communication services.
- Amazon Web ServicescorePrimary cloud infrastructure provider. AWS hosts CallHub's production systems with data centers in US and Ireland. Multi-availability zones enabled for resilience.
- TargetSmartcoreData partner providing political data (600+ data points on 250+ million individuals) for voter targeting. Includes demographic, lifestyle, interest data, contact information, and early/absentee ballot information.
- Democracy PartnersmajorFull-service consulting firm with presence across the country. Team includes seasoned political professionals who recommend and implement CallHub for clients.
- LM Engagement LLCminorCommunity engagement training specialized in deep canvassing skills including non-judgmental listening, compassionate curiosity, and sharing from personal experience.
- Ten Boroughs ResearchminorConsulting and data partner transforming relationships between organizations and members through person-to-person communication to turn supporters into advocates.
- Stones' PhonesminorTop high-quality strategic telephone consulting firm strictly serving Democrats and progressive causes.
- VotivateminorCampaign operations platform centralizing voter outreach, marketing, data management, and team coordination with best-in-class tech partnerships.
- Elevate StrategiesminorPolitical consulting firm supporting candidates, elected officials, causes, and organizations ready to rise to the next level with professionally trained campaign staff.
- Corsair CampaignsminorPolitical consulting using cutting-edge social listening technology and first-class creative content to help campaigns and causes achieve their goals.
- Blue Wave VoiceoverminorCollective of freelance professional political voiceover actors for broadcast-quality voice recordings used in CallHub's voice broadcasting campaigns.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
CallHub competitors and assessment
Company assessmentDirect peers
- Hustle: Hustle provides peer-to-peer texting and broadcast SMS for political campaigns, labor, and advocacy organizations with a similar volunteer-driven workflow, making it CallHub's closest direct competitor in the progressive organizing tech stack.
- Spoke: Spoke offers peer-to-peer texting and automated outreach for advocacy groups, unions, and nonprofits, directly competing with CallHub on the same volunteer-driven SMS and relational organizing use cases.
- Impactive: Impactive delivers peer-to-peer texting, broadcast messaging, and distributed organizing tools to Democratic campaigns and progressive nonprofits, positioning it as a direct vertical competitor to CallHub in the political outreach niche.
- Tatango: Tatango is a mass SMS platform focused on political campaigns, nonprofits, and advocacy organizations with broadcast texting and list management features directly comparable to CallHub's Text Broadcasts.
- Ecanvasser: Ecanvasser is a community organizing platform with door-to-door canvassing, mapping, and outreach tools for political and nonprofit campaigns, and is both a CallHub integration partner and a direct competitor in grassroots organizing.
Broad incumbents
- NGP VAN (ActionKit): NGP VAN's ActionKit is the dominant CRM for Democratic campaigns and progressive nonprofits; it overlaps with CallHub as both a contact database and increasingly as a communication/email channel, making CallHub its de facto communication-layer partner and competitor.
- Action Network: Action Network is a progressive organizing platform offering email, petitions, events, and now integrated outreach — overlapping with CallHub's email and SMS modules while remaining a primary integration partner.
- Twilio: Twilio is CallHub's primary underlying CPaaS provider and also competes upstream through Twilio Frontline and Flex, offering programmable voice and SMS that increasingly bundles contact-center-style features for political and nonprofit customers.
- Five9: Five9 is a leading horizontal CCaaS vendor adding AI-driven outbound, predictive dialer, and SMS capabilities — increasingly encroaching on CallHub's contact-center use cases for political and nonprofit clients.
Emerging players
- Blue State Digital: Blue State Digital is a progressive digital agency and technology provider offering mobilization and engagement platforms that overlap with CallHub's campaign outreach capabilities, often as a partner and sometimes as a competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CallHub social profiles
Digital presenceCallHub compliance and trust
Trust signalCompliance6 records
CallHub financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallHub leadership team
Management profileNumber of profiles
Profiles2 records
CallHub subsidiaries and ownership
Company hierarchySubsidiaries1 record
CallHub funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallHub M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallHub
What does CallHub do?
CallHub sells a unified multi-channel outreach SaaS platform that combines cloud-based call center software, peer-to-peer texting, text broadcasts, voice broadcasting, and email marketing into a single campaign management system for political campaigns, labor unions, nonprofits, and advocacy organizations. The platform offers usage-based credits, an Essential self-serve subscription, and an enterprise Scale tier with tailored pricing and dedicated success management.
Is CallHub a public or private company?
CallHub is a private company. It is classified as venture growth investor backed and is currently operating.
When was CallHub founded?
CallHub was founded in 2014. It employs 11 to 50 people.
Where is CallHub based?
CallHub is headquartered in Washington, United States, in the North America region.
How does CallHub make money?
Four revenue lines are on record. Usage-based Credits are the primary driver. The others are subscription Plans (Essential), enterprise Subscription (Scale) and referral Commissions.
Who are CallHub's main competitors?
Direct peers on record are Hustle, Spoke, Impactive, Tatango and Ecanvasser. Broad incumbents are NGP VAN (ActionKit), Action Network, Twilio and Five9. Blue State Digital is listed as an emerging player.
Does CallHub have an API?
Yes. CallHub offers a REST API that allows developers to create and manage contacts programmatically. The API enables integration with external systems for importing contacts, syncing campaign data, and automating outreach workflows. Developer documentation is at developer.callhub.io/reference/create-new-contact.
What industry is CallHub in?
CallHub's product category is Campaign Outreach Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 561422 and its SIC code is 7372.