What Ytel does

Ytel, Inc. is a cloud-based contact center software company founded in 2012 and headquartered in Lake Forest, California, with a secondary office referenced in Irvine. The company serves sales-led organizations — including outbound sales teams in financial services, lead generation, mortgage and debt CRMs, and direct-response marketing — with a carrier-grade communications platform that bundles a sales dialer (parallel dialing, predictive calling, CRM web-pop), a Trusted Calling suite for spam-likely remediation and STIR/SHAKEN compliance, a Branded Caller ID module, a browser-based Webphone for remote and hybrid agents, a no-code drag-and-drop Workflow automation editor, and a Voice and SMS API. Underlying infrastructure is cloud-native and requires only a Chrome browser for full agent functionality, with integrated support for over 100 CRM integrations.

Ytel monetizes through a three-layer revenue model: per-user agent seat licensing with a platform infrastructure fee (monthly billing), usage-based transactional charges for SMS, Branded Calls, and similar events, and professional services for onboarding, CRM integration, and 10DLC campaign vetting. The company sells primarily through a direct sales motion (enterprise demos and consultations), supplemented by a certified partner network (CallCore Media, Phonexa, Call Criteria, Pingtree, Mosaic Voice) and a self-serve signup channel for smaller customers. A referral program pays 5% of monthly committed revenue for qualified opportunities.

In December 2025, Ytel was acquired by Sharpen Technologies Inc., a portfolio company of private equity firm Teleo Capital Management, merging with SharpenCX to form a unified AI customer experience platform. The company's pre-acquisition operating profile showed 51–100 employees, 1,000+ sales-team customers, more than 91 million call minutes supported, over 8 million texts processed, and contact with more than 110 million unique people.

Name

Ytel

Legal name

Ytel, Inc.

Website

https://ytel.com

Company type

Private

Founded year

2012

Operating status

Acquired

Headcount range

51–100 employees

Short description

Ytel is a cloud-based contact center software provider serving 1,000+ sales teams with a sales dialer, Trusted Calling call authentication, browser-based Webphone, no-code Workflow automation, and a Voice/SMS API built on carrier-grade infrastructure.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Telephone Call Centers (56142), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Radiotelephone Communications (4812), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)

akta.pro secondary industries

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• Cloud contact center
• Sales dialer software
• Voice messaging API
• Unified communications
• Outbound call solutions

Headquarters

HQ city

Lake Forest

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Contact Center Software Licenses: Per-user agent licensing model combined with platform fees. Licenses are priced per user agent with additional platform infrastructure charges.
2. Transactional Services: Usage-based charges for SMS, Branded Calls, and other transactional communication events.
3. Professional Services: Onboarding and migration services including CRM integrations and 10DLC campaign vetting.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Ytel sells a cloud-based contact center platform that helps sales organizations place and receive high-volume voice calls and text messages. Its core offerings include a sales dialer for outbound calling, a Trusted Calling suite for call authentication and spam-likely remediation, a browser-based Webphone, a drag-and-drop visual workflow editor, and a Voice and SMS API for developers, all delivered on Ytel's carrier-grade network.

Product overview

Ytel provides a cloud-based contact center and communications platform for sales teams. The core offering consists of Contact Center Software and a Sales Dialer, with Trusted Calling (call authentication and reputation management) integrated into both. Key add-on modules include Branded Caller ID for enhanced caller identification, the Webphone for browser-based unified communications, and Workflow for drag-and-drop customer journey automation. The Ytel Universe platform consolidates multiple systems including the CPaaS layer, Voice, SMS, Workflow, and API into one interface. The platform supports over 91 million minutes of calls and 8 million texts, with carrier-grade infrastructure and dual data center redundancy.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Software Cloud-based contact center platform enabling sales and service teams to manage inbound and outbound voice and SMS communications, with IVR, skills-based routing, real-time reporting, call recording and agent workforce management.
• Sales Dialer Automated outbound dialing software for sales operations, using parallel dialing, predictive calling and CRM-integrated intelligent lead routing to increase contact rates and reduce idle agent time.
• Trusted Calling Suite of call authentication and reputation management tools that identifies "Spam Likely" mislabels, automatically removes flagged numbers from dialing rotations, and uses STIR/SHAKEN-compliant authentication plus Verified Caller / CNAM display to increase live answer rates.
• Branded Caller ID Caller ID display solution that shows the calling company's name, logo and reason for calling on recipient devices, reported to make answered calls 200% more likely.
• Webphone Browser-based unified communications interface enabling agents to make and receive calls and texts through a Chrome browser without physical phones or softphone downloads, supporting fully remote and hybrid sales teams.
• Workflow Drag-and-drop visual workflow editor that lets business users build and modify customer-journey automations without code, combining call, SMS, email and business-logic nodes on auto-scaling runners.
• Voice and SMS API Developer API that lets customers and partners embed voice and SMS capabilities into their own applications on top of Ytel's carrier-grade network, with integration options via Zapier and the Workflow Visual Designer.

Quantifiable outcome

• 30% boost in answer rates with sales dialer
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• SalesforcecoreTechnology or IntegrationCRM integration partner enabling web-popping of records on call connect, seamless data posting, and system of record maintenance.
• CallCore MediacoreChannel Partner/ Reseller/ DistributorCertified partner specializing in campaign management for sales teams.
• PingtreeminorChannel Partner/ Reseller/ DistributorCertified partner for traffic management solutions.
• Call CriteriaminorChannel Partner/ Reseller/ DistributorCertified partner providing quality assurance services for call centers.
• GooglecoreTechnology or IntegrationStrategic partnership formed in 2018 for cloud infrastructure enabling Ytel to scale operations.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Five9: Major cloud CCaaS provider offering inbound/outbound contact center, sales dialer, and workforce management. Directly cited by Ytel customers as a competing alternative; most comparable on enterprise outbound sales use cases.
• Convoso: Cloud contact center vendor focused on outbound sales dialer and lead-generation calling. Explicitly named by Ytel customers as a displaced competitor with similar feature emphasis on answer rates and compliance.
• Aircall: Cloud-based phone system and contact center for SMB and mid-market sales/support teams. Comparable product breadth (dialer, integrations, browser-based softphone) and target buyer to Ytel's horizontal sales-team focus.
• Talkdesk: Cloud contact center platform with AI-powered routing, outbound dialing, and CRM integrations. Overlaps Ytel across sales-dialer and unified-agent workflows, with deeper enterprise traction.
• SharpenCX: AI-driven contact center platform that merged with Ytel in December 2025. Now the corporate parent and direct competitor/partner set for the combined entity's CCaaS and AI agent workflow roadmap.

Broad incumbents

• NICE CXone: Large enterprise CCaaS suite covering inbound, outbound, WFM, and analytics. Broader portfolio than Ytel, but competes for the same outbound sales and contact center budgets.
• Genesys Cloud: Enterprise cloud contact center platform with omnichannel routing and AI. Serves overlapping sales and service use cases; competes on larger enterprise deals where Ytel now participates via Sharpen.
• RingCentral Contact Center: Unified communications vendor with a contact center product layered on top of voice. Competes for SMB/mid-market buyers who bundle dialer with broader UCaaS contracts.
• 8x8 Contact Center: Cloud communications provider with combined UCaaS + CCaaS offering. Overlaps Ytel on browser-based voice, outbound dialing, and CRM integrations across similar buyer segments.

Emerging players

• CallHub: Outbound calling and SMS platform for political, nonprofit, and sales campaigns. Comparable on dialing, SMS, and CRM workflows for SMB/mid-market outbound use cases Ytel serves.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/askytel
• Facebookfacebook.com/askytel
• LinkedInlinkedin.com/company/ytel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ytel