Recoveries Corp
Recoveries Corp is an Australian, privately held receivables management firm founded in 1991 that partners with government departments, essential services, insurers, and major businesses — including the Australian Taxation Office — to recover overdue debts through contingency-fee engagements and a self-service digital portal.
- Company typePrivate
- Founded1991
- HeadquartersMelbourne, Australia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Recoveries Corp does
Recoveries Corp (legal entity Recoveries Corporation Pty Ltd, parent Recoveriescorp Corporation Holdings Pty Ltd) is an Australian receivables management and debt-recovery services company founded in 1991 and headquartered in Melbourne, with a secondary office in Sydney and operating presence in Australia and New Zealand. The company partners with government departments, essential services providers, insurance companies, and major businesses to recover overdue payments on their behalf, generating revenue primarily through contingency or commission-based transaction fees on collected debt. Its most prominent contract is with the Australian Taxation Office, which engaged the firm in January 2024 to assist in the collection of overdue debts.
The company's product portfolio is organised around a core Self Service digital portal (payments.recoveriescorp.com.au) — which supports online payments, recurring arrangements, balance checks, settlement offers, BPAY, and AusPost BillPay — and seven specialised service lines: Receivables Management, Insurance Claims Recovery, Insource Solutions (BPO-style insourcing), Hardship Management, Overflow Management, PDL (Personal Debt Line), and Legal Services. The underlying technology stack is ISO27001-certified for information security, integrates with Australia's three main credit bureaus (Equifax, Illion, Experian), and supports accessibility via the National Relay Service, but contains no disclosed AI/ML capabilities, APIs, or SDKs.
Operationally, Recoveries Corp employs 501–1,000 staff in a contact-centre-intensive model and differentiates through ethical, trauma-informed collection practices, a dedicated hardship team, and partnerships with organisations including The Salvation Army, ICAN Learn, Respect & Protect, South East Community Links, and Thriving Communities Australia. Go-to-market is B2B enterprise contract sales to government and large corporates, complemented by inbound consumer channels (phone, self-service portal, BPAY, AusPost BillPay) and community events such as 'Bring Your Bills Days'. The firm is privately held, with no disclosed institutional investment or public listing.
Recoveries Corp firmographics
Firmographics- Name
- Recoveries Corp
- Legal name
- Recoveries Corporation Pty Ltd
- Website
- https://recoveriescorp.com.au
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Recoveries Corp is an Australian, privately held receivables management firm founded in 1991 that partners with government departments, essential services, insurers, and major businesses — including the Australian Taxation Office — to recover overdue debts through contingency-fee engagements and a self-service digital portal.
- Ownership category
- akta.pro rank
Recoveries Corp industry classification
Industry- Product category
- Debt Recovery Services
- NAICS
- Collection Agencies (561440), Collection Agencies (56144)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)
- akta.pro secondary industries
- Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN), Claims Advocacy & Loss Recovery Services (FSAEADAH), Collections & Recoveries Operations (Delinquency, Workout Support) (FSABALAN)
Keywords
Where Recoveries Corp is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Recoveries Corp business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Receivables Management Services: Recoveriescorp partners with government departments (e.g., Australian Taxation Office) and major businesses to recover overdue payments on their behalf. Revenue is generated through fees charged to clients for debt collection services, likely on a contingency or commission basis.
- Insurance Claims Recovery: Recovery services for insurance claims, helping insurers recover outstanding claims payments.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
Recoveries Corp product offering
Product offeringCore offering
Recoveries Corp is a B2B contact centre that partners with government departments, essential services providers, and major businesses to recover overdue payments and outstanding insurance claims on their behalf. The company provides ethical, transparent receivables management through phone engagement, a self-service digital portal, and specialised hardship support for individuals experiencing financial difficulty. Service lines span debt collection, insurance claims recovery, insourced BPO solutions, overflow management, personal debt line, and legal recovery services.
Product overview
Recoveries Corp operates as a unified receivables management and customer engagement platform offering both digital self-service tools and specialized recovery services. The core product is the Self Service Portal, an online platform for account management and payments, complemented by seven specialized service lines: Receivables Management (core debt collection), Insurance Claims Recovery, Insource Solutions, Hardship Management, Overflow Management, PDL (Personal Debt Line), and Legal Services. The Self Service Portal serves as the customer-facing digital hub connecting all services, while the service lines handle different recovery scenarios and customer circumstances.
Differentiator
Problem solved
Functional benefit
Products and services
- Self Service Portal Online customer portal enabling 24/7 account management, online payments, recurring payment arrangements, payment history, balance checks, settlement offers, scheduled reminders, and BPAY setup for individuals with outstanding accounts.
- Receivables Management
- Insurance Claims Recovery
- Insource Solutions
- Hardship Management
- Overflow Management
- PDL (Personal Debt Line)
- Legal Services
Quantifiable outcome
- 'Bring Your Bills Days' events have addressed over $500,000 in outstanding debts with around 400 attendees per event
Companies that use Recoveries Corp
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Recoveries Corp technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature2 records
Recoveries Corp partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Thriving Communities AustraliacoreThriving Communities Australia is a not-for-profit organisation that connects businesses and leads collaborative projects to promote inclusion and accessibility. Recoveriescorp partners with them to remain connected to pressing community issues and shape practical strategies for continuous improvement in customer service.
- ICAN LearnminorICAN Learn is a registered training organisation and subsidiary of the Indigenous Consumer Assistance Network. Through the partnership, Recoveriescorp has expanded training to include Financial Literacy Education and Cultural Competence, and supports ICAN Learn's scholarship program building career pathways for Indigenous Australians.
- DV Safe PhoneminorDV Safe Phone is an Australian not-for-profit providing free repurposed mobile phones to people experiencing domestic and family violence. Recoveriescorp supports this mission by donating replaced mobile phones, contributing to a cause with real impact while reducing landfill.
- The Salvation ArmycoreThe Salvation Army is an international charity delivering meaningful support to individuals and families experiencing hardship. Through this collaboration, Recoveriescorp customers can access vital services such as financial counselling and practical assistance. The partnership reflects Recoveriescorp's national reach aligning with Salvation Army's extensive coverage.
- Ability OptionsminorAbility Options is a respected NDIS provider in New South Wales. Recoveriescorp has partnered with them through corporate training programs to deliver Trauma-Informed Practice sessions to all frontline staff, ensuring compassionate and inclusive customer support.
- Respect & ProtectcoreRespect & Protect is a movement led by Catherine Fitzpatrick and Flequity Ventures team, driving awareness and action to prevent financial abuse and promote respect across Australian businesses. Recoveriescorp has updated client contracts to include zero-tolerance approach to financial abuse and defines financial abuse as a form of domestic and family violence.
- South East Community Links (SECL)coreSouth East Community Links is a financial support organisation using a community-first approach. Their 'Bring Your Bills' events regularly welcome around 400 attendees and address over $500,000 in outstanding debts. Recoveriescorp team attends these events to provide direct, compassionate support to customers.
- Fitted for WorkminorFitted for Work is a Melbourne-based not-for-profit supporting women, non-binary, and gender-diverse people experiencing disadvantage to find meaningful employment. With women making up the majority of Recoveriescorp's workforce, this partnership supports employment as a pathway to financial security.
Recent moves3 records
Expansion highlights5 records
Recoveries Corp competitors and assessment
Company assessmentBroad incumbents
- Foundever: Global CX and contact-centre BPO (formerly Sitel/Sykes) with end-to-end collections and financial-services capability. Comparable as a broad incumbent serving regulated collections work for enterprise and government clients.
- Teleperformance: World's largest contact-centre outsourcer offering collections, customer care and digital services to financial services and government clients. Relevant peer for end-customer contact, AI-driven self-service and BPO scale benchmarks.
- Concentrix: Global customer experience and BPO incumbent with significant collections and government-services practices across APAC. Comparable at the receivables management and customer engagement layer but at vastly greater scale and breadth.
Others
- Equifax Australia: Major Australian consumer credit bureau and existing integration partner for Recoveriescorp. Adjacent ecosystem participant providing credit reporting data that underpins Recoveriescorp's skip-tracing and credit-referral workflows.
- illion (formerly Dun & Bradstreet Australia): Australian and New Zealand credit bureau and data analytics provider. Ecosystem participant referenced by Recoveriescorp as a credit-file channel for customers, underpinning its data advantage in collections.
Direct peers
- Probe Group: Australian-headquartered BPO and customer experience provider offering contact-centre, receivables management and government services. Comparable in scale, geography and customer mix to Recoveriescorp's enterprise and government work.
- Baycorp: Trans-Tasman debt collection and receivables management specialist. Directly comparable in offering receivables management across Australia and New Zealand with a similar ethical collection and hardship framework.
- Collection House: Australian consumer and commercial debt recovery agency. Historically a direct competitor in third-party collections and legal recovery, providing a comparable product set despite recent corporate restructuring.
- Credit Corp Group: ASX-listed Australian debt buyer and collection agency (Baycorp subsidiary). Closest direct competitor with overlapping receivables management, hardship, and digital customer engagement capabilities targeting government, utilities, and consumer credit clients.
Emerging players
- Fox Symes: Australian personal insolvency and debt-advisory firm with growing corporate and government recovery practice. Comparable niche play in consumer hardship and personal debt management with partial overlap into Recoveriescorp's PDL and hardship services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Recoveries Corp social profiles
Digital presenceRecoveries Corp compliance and trust
Trust signalCompliance4 records
Recoveries Corp financial estimates
Financial estimateRevenue estimate
Valuation estimate
Recoveries Corp leadership team
Management profileNumber of profiles
Profiles1 record
Recoveries Corp funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Recoveries Corp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Recoveries Corp
What does Recoveries Corp do?
Recoveries Corp is a B2B contact centre that partners with government departments, essential services providers, and major businesses to recover overdue payments and outstanding insurance claims on their behalf. The company provides ethical, transparent receivables management through phone engagement, a self-service digital portal, and specialised hardship support for individuals experiencing financial difficulty. Service lines span debt collection, insurance claims recovery, insourced BPO solutions, overflow management, personal debt line, and legal recovery services.
Is Recoveries Corp a public or private company?
Recoveries Corp is a private company. It is classified as unknown and is currently operating.
When was Recoveries Corp founded?
Recoveries Corp was founded in 1991. It employs 501 to 1,000 people.
Where is Recoveries Corp based?
Recoveries Corp is headquartered in Melbourne, Australia, in the Oceania region.
How does Recoveries Corp make money?
Two revenue lines are on record. Receivables Management Services are the primary driver. The others are insurance Claims Recovery.
Who are Recoveries Corp's main competitors?
Broad incumbents on record are Foundever, Teleperformance and Concentrix. Others are Equifax Australia and illion (formerly Dun & Bradstreet Australia). Direct peers are Probe Group, Baycorp, Collection House and Credit Corp Group. Fox Symes is listed as an emerging player.
Does Recoveries Corp have an API?
No public API is recorded for Recoveries Corp.
What industry is Recoveries Corp in?
Recoveries Corp's product category is Debt Recovery Services. Its primary akta.pro industry code is BPAAAEAB, Third-Party Debt Collection Agencies (Consumer & Commercial), with a secondary code of FSAKAJAN, Utilities/Telecom & Other Non-Financial Receivables Collections. Its NAICS code is 561440 and its SIC code is 7320.