Acadian Monitoring Services
Acadian Monitoring Services is an ESOP-owned, UL-listed central station operator (division of Acadian Ambulance Service) providing 24/7 alarm, video, gate-management, and medical-alert monitoring to dealers, integrators, and commercial/residential end customers across the U.S.
- Company typePrivate
- Founded2008
- HeadquartersLa Fayette, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
Acadian Monitoring Services firmographics
Firmographics- Name
- Acadian Monitoring Services
- Legal name
- Acadian Monitoring Services
- Website
- https://acadianmonitoringservices.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Acadian Monitoring Services is an ESOP-owned, UL-listed central station operator (division of Acadian Ambulance Service) providing 24/7 alarm, video, gate-management, and medical-alert monitoring to dealers, integrators, and commercial/residential end customers across the U.S.
- Ownership category
- akta.pro rank
Acadian Monitoring Services industry classification
Industry- Product category
- Security Monitoring Services
- NAICS
- Security Systems Services (56162)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Commercial & Industrial Alarm Monitoring (BPAKAFAB)
- akta.pro secondary industries
- Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA)
Keywords
Where Acadian Monitoring Services is headquartered
LocationHeadquarters
- HQ city
- La Fayette
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Acadian Monitoring Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Central Station Monitoring Services: 24/7 alarm monitoring services for residential, commercial, industrial properties with UL-listed and Five Diamond certified central stations.
- Video Monitoring Services: Remote video monitoring services including proactive and reactive solutions, analytics monitoring, and video verification. Services cover over 7,000 video-related devices across 1,000+ sites.
- Gate Management and Access Control: Monitored access control and gate management services including virtual concierge, guard patrol augmentation, and access authorization.
- Medical Alert Services: Medical alert division providing monitoring services for personal emergency response.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise and commercial monitoring solutions |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Acadian Monitoring Services product offering
Product offeringCore offering
Acadian Monitoring Services provides 24/7/365 central station alarm and video monitoring services to alarm dealers, video integrators, and end-user commercial, industrial, and residential customers across the United States. Its offering spans traditional alarm monitoring, proactive remote video monitoring with live voice-down intervention, AI-assisted video analytics monitoring, video verification of alarm events, gate/access control monitoring with virtual concierge, mobile surveillance for temporary sites, and medical alert services, all delivered from UL-listed, TMA Five Diamond certified redundant central stations in Lafayette, Chicago, and Baton Rouge.
Product overview
Acadian Monitoring Services is a division of Acadian Ambulance Service offering a comprehensive monitoring platform comprising Remote Video Monitoring (core service launched in 2008), Analytic Monitoring (AI-powered video analytics), Video Verification, Gate Management, and Central Station Monitoring. The company operates UL-listed, TMA Five-Diamond certified central stations and uses SureView Systems Immix as its central monitoring platform. Additional services include Mobile Surveillance, Medical Alert, and Videofied system monitoring. The company monitors over 7,000 video devices across 1,000+ sites through a network of certified video analysts.
Differentiator
Problem solved
Functional benefit
Products and services
- Remote Video Monitoring
- Analytic Monitoring
- Video Verification
- Gate Management and Monitored Access Control
- Central Station Alarm Monitoring
- Mobile Surveillance Monitoring
- Videofied System Monitoring
- Medical Alert Monitoring
Quantifiable outcome
- Prevented over 1,000 crimes and achieved 51 arrests in 2018
- +2 more outcomes
Companies that use Acadian Monitoring Services
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles3 records
Acadian Monitoring Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration39 records
AI capability6 records
Feature8 records
Acadian Monitoring Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SureView SystemscoreSureView Systems Immix Central Station Platform is the primary video-centric alarm monitoring platform used by Acadian. It consolidates video, access control, audio and intrusion into one operator interface. Acadian is a SureView Certified Partner (second certified partner globally) and has utilized the platform since 2008. Immix Mobile app provides dealers and customers access to live camera viewing, account history, and custom reports.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Acadian Monitoring Services competitors and assessment
Company assessmentDirect peers
- COPS Monitoring: One of the largest wholesale monitoring providers in the US, offering UL-listed and Five Diamond central station services to alarm dealers across burglary, fire, medical, and video. Directly comparable to AMS in service mix, dealer-channel GTM, and multi-state operating model.
- AvantGuard Monitoring Centers: Wholesale central station operator (formerly AvantGuard / Code 3) providing alarm, video, and PERS monitoring to dealers nationwide. Competes head-to-head with AMS for the same dealer accounts with overlapping UL/Five Diamond credentials.
- Security Partners: Wholesale monitoring provider offering alarm, video verification, and managed services to independent alarm dealers — Mike Donegan of AMS previously served as National Sales Manager here, evidencing direct career-flow and market overlap.
- Dynamark Monitoring: Wholesale alarm and video monitoring company serving independent dealers across the US with multiple redundant central stations. Closely aligned with AMS in dealer-channel wholesale model and recurring revenue focus.
Broad incumbents
- Alarm.com: Cloud platform for monitored security and smart-home services; both a partner ecosystem and a competitor offering dealer-branded video monitoring, reducing demand for pure-play central stations like AMS.
- Bold Group (BoldNet / Manitou): Provider of alarm monitoring software and central station automation (Manitou, BoldNet) used by many wholesale monitoring companies; adjacent to AMS and a potential software-side competitor or partner.
- Vivint: National smart-home and professionally monitored security company competing in residential and small-commercial video monitoring; represents the integrated, vertically scaled end of the market that pressures pure-play wholesalers.
- ADT Inc. Largest US residential and commercial monitored security provider with its own central stations and direct-to-consumer sales; defines the competitive ceiling for video and alarm monitoring services and competes with AMS for commercial accounts.
Emerging players
- Eyewitness Surveillance: Specialist in remote video surveillance for construction, automotive, and industrial sites with proactive monitoring and analytics — overlaps directly with AMS's mobile/temporary site, dealership, and industrial use cases.
- Pro-Vigil: Provider of remote video monitoring services with mobile surveillance units and AI-assisted analytics for construction, automotive, and commercial sites — directly comparable to AMS's mobile surveillance and proactive video offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Acadian Monitoring Services social profiles
Digital presenceAcadian Monitoring Services compliance and trust
Trust signalCompliance2 records
Acadian Monitoring Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acadian Monitoring Services leadership team
Management profileNumber of profiles
Profiles5 records
Acadian Monitoring Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acadian Monitoring Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acadian Monitoring Services
What does Acadian Monitoring Services do?
Acadian Monitoring Services provides 24/7/365 central station alarm and video monitoring services to alarm dealers, video integrators, and end-user commercial, industrial, and residential customers across the United States. Its offering spans traditional alarm monitoring, proactive remote video monitoring with live voice-down intervention, AI-assisted video analytics monitoring, video verification of alarm events, gate/access control monitoring with virtual concierge, mobile surveillance for temporary sites, and medical alert services, all delivered from UL-listed, TMA Five Diamond certified redundant central stations in Lafayette, Chicago, and Baton Rouge.
Is Acadian Monitoring Services a public or private company?
Acadian Monitoring Services is a private company. It is classified as management employee owned and is currently operating.
When was Acadian Monitoring Services founded?
Acadian Monitoring Services was founded in 2008. It employs 5,001 to 10,000 people.
Where is Acadian Monitoring Services based?
Acadian Monitoring Services is headquartered in La Fayette, United States, in the North America region.
How does Acadian Monitoring Services make money?
Four revenue lines are on record. Central Station Monitoring Services are the primary driver. The others are video Monitoring Services, gate Management and Access Control and medical Alert Services.
Who are Acadian Monitoring Services's main competitors?
Direct peers on record are COPS Monitoring, AvantGuard Monitoring Centers, Security Partners and Dynamark Monitoring. Broad incumbents are Alarm.com, Bold Group (BoldNet / Manitou), Vivint and ADT Inc.. Emerging players are Eyewitness Surveillance and Pro-Vigil.
Does Acadian Monitoring Services have an API?
No public API is recorded for Acadian Monitoring Services.
What industry is Acadian Monitoring Services in?
Acadian Monitoring Services's product category is Security Monitoring Services. Its primary akta.pro industry code is BPAKAFAB, Commercial & Industrial Alarm Monitoring, with a secondary code of BPAKAFAA, Residential Alarm Monitoring (Burglar/Intrusion). Its NAICS code is 56162 and its SIC code is 8744.