Vigilix

Name

Vigilix

Legal name

Vigilix, LLC

Website

http://www.vigilix.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription/Recurring Revenue: Vigilix generates revenue through monthly recurring subscription fees from its VAR and ISV partners who resell the platform to end-users. Partners pay for access to the RMM platform and can resell remote monitoring services to their customers, creating additional MRP (Monthly Recurring Profit) streams for both parties.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Vigilix (operating as VIGILIX) develops a PCI-certified Remote Monitoring and Management (RMM) platform purpose-built for point-of-sale (POS) environments. The platform is delivered exclusively through channel partners (POS Value-Added Resellers and Independent Software Vendors) and combines four integrated modules: Sentry (proactive hardware/software monitoring), Connect (PCI-certified remote access), CYA (off-site backup and disaster recovery), and Manage (patch and password orchestration). Partners pay monthly recurring subscription fees and resell Vigilix-powered monitoring services to their end-user POS customers to generate Monthly Recurring Profit (MRP).

Product overview

VIGILIX is a unified Remote Monitoring and Management (RMM) platform built specifically for point-of-sale environments. The platform consists of four integrated modules: Sentry (pro-active monitoring of POS hardware and software), Connect (PCI-certified remote access with multi-factor authentication), CYA (off-site data backup and disaster recovery), and Manage (patch and password orchestration). The platform is offered exclusively to POS Value-Added Resellers (VARs) and Independent Software Vendors (ISVs) as a white-label solution for managing customer POS environments. For over 15 years, the platform has enabled partners to remotely support customers, detect issues proactively, and generate recurring revenue streams.

Differentiator

Problem solved

Functional benefit

Brands

• Sentry: Pro-active monitoring solution for POS system hardware and software within the VIGILIX platform.
• Connect
• CYA
• Manage

Products and services

• Sentry Pro-active monitoring module for POS system hardware and software. Provides a 24/7 central dashboard, hundreds of pre-developed POS system health monitors, and automated alerts so POS resellers can catch problems before end-users notice them.
• Connect PCI-certified remote access solution that enables secure remote control of POS systems without port forwarding or inbound ports. Includes built-in multi-factor authentication, secure password management, and automatic audit reports for PCI compliance.
• CYA Off-site data backup and protection service that automatically collects and securely copies critical POS data to PCI-compliant cloud storage housed in an AS 70 Type II certified facility, enabling disaster recovery and restoration.
• Manage Patch and password management orchestration for POS software, Windows patches, and third-party applications. Supports management of thousands of devices and locations with automated password governance and centralized software deployment.

Quantifiable outcome

• Reduced banking update time from 300 hours to 6 hours across 600 sites (AM/PM Service case study)
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ConnectWise: ConnectWise offers the Automate RMM platform alongside PSA, cybersecurity, and business management tools for MSPs. Comparable as a comprehensive RMM suite that VARs might choose over a POS-specialized tool like Vigilix.
• TeamViewer: TeamViewer is a globally recognized remote access and support platform with a strong footprint in retail and POS support. Comparable to Vigilix's Connect and Sentry offerings for remote POS troubleshooting, though positioned as a general-purpose tool.
• Kaseya: Kaseya's VSA RMM platform, along with Datto RMM and IT Glue, serves tens of thousands of MSPs globally. Comparable in delivering remote monitoring, patching, and backup capabilities that overlap with Vigilix's Sentry, Connect, CYA, and Manage modules.
• N-able: N-able (formerly SolarWinds MSP) is a leading global RMM platform serving MSPs across many verticals. While not POS-specialized, it competes for the same VAR/ISV partner budget that Vigilix targets and represents the most likely broad-incumbent threat.
• LogMeIn (GoTo Resolve): LogMeIn, now operating as GoTo Resolve, provides remote access, monitoring, and support software used by IT service organizations. Comparable in delivering remote monitoring and access capabilities to VARs and IT service providers serving POS environments.
• Datto (Kaseya subsidiary): Datto RMM (now under Kaseya) is a major RMM platform for MSPs, with strong backup and continuity capabilities comparable to Vigilix's CYA module. Represents a significant broad-incumbent alternative for POS VARs evaluating RMM platforms.

Direct peers

• Atera: Atera is an all-in-one RMM and PSA platform purpose-built for MSPs, with per-technician pricing that appeals to small IT service providers. Comparable in targeting the same SMB VAR/MSP buyer persona with subscription RMM.
• NinjaOne: NinjaOne is a modern, cloud-native RMM platform used by MSPs and IT service providers. Comparable as a head-to-head RMM competitor for the same partner channel Vigilix sells through, with rapidly expanding endpoint monitoring and patching capabilities.
• Syncro: Syncro is an integrated RMM, PSA, and remote access platform for MSPs, emphasizing simplicity and affordability. Comparable as a direct RMM competitor at the SMB VAR/ISV price tier that Vigilix serves.

Emerging players

• Splashtop: Splashtop provides secure remote access solutions widely used by MSPs and IT teams for supporting endpoint devices. Comparable to Vigilix's Connect module in offering secure remote access, though without full RMM breadth or POS specialization.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vigilix