Cleveland Utilities

Name

Cleveland Utilities

Legal name

Cleveland Utilities Authority

Website

https://clevelandutilities.com

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Municipal Utility Services

NAICS

Utilities (22), Water, Sewage and Other Systems (2213), Electric Power Generation, Transmission and Distribution (2211)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950), Electric Services (4911)

akta.pro primary industry

Municipal Electric Utilities (Munis) (EUADABAB)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal utility services
• Electric power distribution
• Water and wastewater
• Fiber internet services
• Telecommunications services

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Electric Service: Cleveland Utilities purchases power from TVA at 161,000 volts at two delivery point substations (East Cleveland and South Cleveland) and distributes to approximately 33,300 customers. Revenue is generated through retail electric rates charged to residential, commercial, and industrial customers.
2. Water Service: Water treatment and distribution from Hiwassee River and Waterville Springs through two treatment plants. Serves approximately 34,600 water customers in the City of Cleveland and a large portion of Bradley County.
3. Wastewater/Sewer Service: Wastewater collection and treatment for approximately 21,200 sewer customers. System includes 378 miles of sanitary sewers and 8,476 sanitary sewer manholes.
4. Fiber Internet: High-speed fiber internet service offered to all CU electric customers with residential plans from 400 Mbps to 2.5 Gbps and commercial plans from 500 Mbps to 2.5 Gbps. No contracts, no data caps, no late fees.
5. Fiber Telephone: VoIP-based telephone services provided through JSI LogicomUSA partnership. Residential service at $24.99/month and commercial service at $29.99/month with unlimited nationwide calling.
6. Surge Protection: Home surge protection device lease available for $5.95 per month, added to customer's utility bill.
7. Water Loss Protection Program: Optional protection programs: Option 1 (Basic) at $2.00/month covering up to $1,000 in monthly water/wastewater bills; Option 2 (Enhanced) at $15.00/month covering up to $15,000 in property damage and repairs.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

Cleveland Utilities is a municipal public utility that distributes electricity, water, and wastewater services to residential and commercial customers in Cleveland and Bradley County, Tennessee. In 2023 the utility expanded into broadband, building a 100% fiber-to-the-home network delivering internet and VoIP telephone services. Revenue is generated through monthly retail rates and subscription-based service charges across its four core utility divisions.

Product overview

Cleveland Utilities is a multi-service municipal utility providing electric, water, wastewater, and fiber services to Cleveland, TN and surrounding Bradley County. The company operates as a platform-plus-services model with four core utility services (electric, water, wastewater, and fiber internet) supplemented by multiple add-on modules including VoIP telephone service, the MyUsage mobile app, water loss protection programs, pre-pay billing options, surge protection, outdoor security lighting, and EV charging stations. The fiber network (CU Fiber Internet) is the company's newest major infrastructure, completed in March 2026, offering residential speeds from 400 Mbps to 2.5 Gbps and commercial speeds from 500 Mbps to 2.5 Gbps. All services are backed by local customer support with no contracts or data caps on fiber offerings.

Differentiator

Problem solved

Functional benefit

Brands

• CU Fiber: 100% fiber-to-the-premise internet, telephone, and streaming services offered by Cleveland Utilities
• CU

Products and services

• Electric Service Electric power distribution service that purchases power from the Tennessee Valley Authority (TVA) at 161,000 volts and distributes it through sub-transmission and distribution networks to approximately 33,300 customers in Cleveland and Bradley County, TN.
• Water and Wastewater Service Water treatment and distribution sourced from the Hiwassee River and Waterville Springs through two treatment plants, serving approximately 34,600 water customers. Wastewater collection and treatment for approximately 21,200 sewer customers through 378 miles of sanitary sewers discharging to the Hiwassee River.
• CU Fiber Internet 100% fiber-to-the-premise internet service offering symmetrical upload and download speeds with no contracts, no data caps, and no late fees. Residential plans range from 400 Mbps to 2.5 Gbps and commercial plans range from 500 Mbps to 2.5 Gbps.
• CU Fiber Telephone Service Fiber-based VoIP telephone service provided through a partnership with JSI LogicomUSA, offering crystal-clear voice quality and unlimited nationwide calling. Residential service at $24.99/month and commercial service at $29.99/month.
• Streaming TV Recommendations High-speed fiber internet enabling streaming services with a partnership with MyBundle.TV for personalized streaming recommendations and bundle comparisons tailored to household viewing habits.
• EV Charging Stations Six fast EV chargers installed at CU main campus parking lot as part of the Fast Charge TN Network, a partnership between TVA, TDEC, and Seven States Power Corporation. Open to the public as part of regional EV charging infrastructure.
• MyUsage Mobile App Mobile application allowing customers to view electrical and water consumption, pay utility bills, and access account information anytime, available for iOS and Android devices.

Quantifiable outcome

• 46,256 kWh gross energy savings in first year from HVAC upgrades at Horizon Square (largest multi-family project in TVA territory)
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• DynaMech Heating, Cooling, Electrical & PlumbingminorImplementation/ SI/ Consulting Partner · 22 December 2025Contractor that completed the HVAC system replacements at Horizon Square Apartments - the largest residential multi-family energy efficiency project in TVA's service territory, resulting in 46,256 kWh savings and $31,500 rebate.
• JSI LogicomUSAcoreTechnology or Integration · 25 November 2025VoIP technology provider powering CU's fiber telephone services. Provides voice services with crystal-clear quality, unlimited nationwide calling, and modern features including 3-way calling, call forwarding, and call waiting. Services are delivered through CU's fiber network.
• Seven States Power CorporationcoreStrategic or Co-development Partner · 24 October 2025Partnership through Fast Charge TN Network for EV charging infrastructure. Seven States delivers EV charging technology for local power companies across the Tennessee Valley. CU installed six fast chargers at main campus parking lot with 80% funding from TVA and TDEC.
• The UPS Store - Cleveland, TNminorChannel Partner/ Reseller/ Distributor · 8 August 2025Authorized location for CU fiber equipment returns. Located at 114 Stuart Rd NE in Farmland Corner Shopping Center, providing convenient equipment return options outside CU business hours.
• Fiber Gaming Network (FGN)minorGTM or Marketing Partner · 25 July 2025E-sports partnership bringing free exclusive gaming events and virtual game nights to CU fiber internet customers. Events feature popular games including Super Smash Bros Ultimate, Minecraft, Fortnite, and Rocket League with giveaways for registered participants.
• Tennessee Valley Authority (TVA)coreStrategic or Co-development PartnerTVA is the power generator supplying electricity to Cleveland Utilities, one of TVA's 153 electric distributors. Power is delivered at 161,000 volts at two substations. CU participates in TVA's EnergyRight programs for residential and commercial energy efficiency, including home energy audits, HVAC incentives, and Green Switch/Green Flex renewable energy programs.
• MyBundle.TVminorGTM or Marketing PartnerPartnership to provide personalized streaming recommendations to CU customers through a quiz tool that helps find optimal streaming bundle combinations tailored to household viewing habits.
• United Way of Bradley CountyminorGTM or Marketing PartnerNonprofit partner for Project Round-Up and Project Help assistance programs. United Way screens applicants and distributes funds collected through bill rounding and customer donations to those in need.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• EPB (Electric Power Board of Chattanooga): Chattanooga, TN municipal utility providing electric distribution and the nationally recognized EPB Fiber Optics - the first gigabit fiber-to-the-home provider in the US. Direct comparable in municipal electric + fiber ISP business model serving a Tennessee Valley region.
• Knoxville Utilities Board (KUB): Tennessee municipal utility providing electric, water, wastewater, and natural gas services in the Knoxville area. Directly comparable as a multi-service municipal utility authority operating in the same state with similar TVA-sourced power and municipal governance structure.
• Jackson Energy Authority: Tennessee municipal utility authority providing electric, natural gas, water, wastewater, and broadband (fibervision) services in Jackson, TN. Closely comparable as a multi-utility municipal authority that has expanded into fiber broadband.
• Murfreesboro Electric Department: Tennessee municipal electric utility serving Murfboro via TVA wholesale power. Direct comparable in municipal electric distribution with TVA partnership, though smaller scope (electric-only).
• Tullahoma Utilities Board: Tennessee municipal utility providing electric, water, wastewater, and fiber internet services in Tullahoma, TN. Directly comparable as a mid-sized municipal utility that has expanded into fiber broadband using TVA power supply.

Broad incumbents

• Nashville Electric Service (NES): Tennessee's largest municipal electric utility serving Nashville with TVA-sourced power. Larger-scale municipal electric peer in the same state; comparable governance model but does not offer water/wastewater or fiber.
• Chattanooga Water & Wastewater (via Tennessee American Water): Investor-owned water and wastewater utility serving the Chattanooga region. Comparable in water/wastewater treatment scale and Tennessee Valley geography but operates under different regulatory and ownership structure (IOU vs. municipal).

Regional players

• Sevier County Utility District: Tennessee regional water and wastewater utility district serving Sevier County. Comparable in water/wastewater operations serving a Tennessee region but does not offer electric or fiber services.
• Hendersonville Utility District: Tennessee utility district providing water and wastewater services in the Hendersonville/Sumner County area. Comparable water/wastewater utility in Tennessee but operates as a utility district (not a municipal authority) and does not offer electric or fiber.

Others

• Seven States Power Corporation: Generation and transmission cooperative serving TVA local power companies across the Tennessee Valley. Partner of Cleveland Utilities on the Fast Charge TN EV charging network and broader strategic energy initiatives; comparable as ecosystem participant rather than direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/clevelandutilities
• LinkedInlinkedin.com/company/cleveland-utilities

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cleveland Utilities