What Intercom does

Intercom s.r.l. is an Italian private telecommunications company founded in 1994 and headquartered in Vaprio d'Agogna, Novara. The company owns and operates a proprietary FTTH P2P (Point-to-Point) fiber optic network spanning 500+ km across the Piedmont and Lombardy regions, delivering dedicated symmetric broadband speeds up to 25 Gbit/s to residential and business customers. Unlike shared GPON architectures used by larger incumbents, Intercom's P2P design guarantees dedicated bandwidth per subscriber, and the network is built using an in-house microtrench deployment methodology through its wholly-owned subsidiary Umarell Entertainment (founded 2017), which holds patent IT202100007970A1 for low-impact cable laying.

The company's commercial portfolio spans four service lines: dedicated fiber internet under the "Luce" brand (Luce Home/Family for consumers from €20/month; Luce Office/Professional/Business/Enterprise for SMEs and enterprises from €30/month up to custom 25 Gbit/s enterprise contracts); VoIP telephony and Cloud PBX starting at €2/month for line management and €10/month for hosted PBX; cloud and web services including Linux hosting (€18/month), virtual servers on OpenStack/Docker (€20/month), PEC certified email (€3/month), domain registration (€8/month), professional email, and backup storage up to 50TB (€120/month); and professional services comprising custom web/app development, network consulting, and cybersecurity delivered through the 2024-founded subsidiary Cyber Sphere. FWA (Fixed Wireless Access) up to 1 Gbit/s serves as primary or backup connectivity in areas without FTTH.

Intercom serves over 3,000 customers and claims 2,000+ business partner companies, with named B2B clients concentrated in regional Italian manufacturing, energy, and construction (e.g., Caleffi, Paffoni, U-Power, Nobili, Hydroplast, Rubinetteria Fiore). Distribution is fully direct: an online ordering portal and customer self-service portal for standard plans, supplemented by a direct enterprise sales channel ([email protected]) for custom enterprise contracts with SLA, latency, and 24x7 support guarantees. The company holds ISO 9001:2015 certification (AENOR/IQNet, ER-0478/2022), is an accredited .it registrar through nic.IT, and operates on 100% renewable energy with 70 kW of on-site photovoltaic generation. No external funding, M&A, or revenue disclosure is present in the source material.

Name

Intercom

Legal name

Intercom s.r.l.

Website

https://intercom.it

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Intercom s.r.l. is an Italian ISP operating a proprietary FTTH P2P fiber network across Piedmont and Lombardy, delivering dedicated broadband up to 25 Gbit/s, VoIP, cloud hosting, and cybersecurity services to residential customers and regional SMEs.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Fiber optic internet
• VoIP telephony services
• Cloud hosting services
• Fixed wireless access
• Business connectivity solutions

Headquarters

HQ city

Vaprio D'agogna

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Fiber Internet Access (Residential): Monthly subscription fees for dedicated FTTH fiber optic internet access at various speed tiers (100 Mbit/s to 25 Gbit/s symmetric) for residential customers. No contract commitment required with clear pricing.
2. Fiber Internet Access (Business/Enterprise): Monthly subscription fees for dedicated FTTH fiber optic internet access at business tiers (Office 40 Mbit/s to Enterprise 25 Gbit/s) with SLA guarantees, latency guarantees, and 24x7 support for enterprise tier.
3. VoIP Telephony Services: Monthly line management fees plus per-minute calling charges or flat-rate packages for VoIP telephony. Consumer plans start at €2.44/month line fee; business plans at €2.00/month. Flat packages available (Connect Flat 200 at €6.10/month consumer, Connect Flat 1000 at €35.00/month business).
4. Cloud PBX Services: Monthly subscription for cloud-based phone system (PBX) starting at €10/month for 5 extensions including customized IVR. No local hardware required.
5. Cloud & Web Services: Revenue from hosting (€18/month), virtual servers (from €20/month), PEC certified email (€3/month), domain registration (€8/month), professional email (€3/month), and backup spaces (from €120/month).
6. Professional Services: Custom web development, app/management software development, network consulting, and cybersecurity services provided as project-based or retainer engagements.
7. Infrastructure Services (Umarell): Subsidiary Umarell Entertainment provides fiber optic infrastructure construction services including microtrench deployment and civil works.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Intercom s.r.l. is a regional Italian ISP and telecommunications operator that sells dedicated FTTH P2P fiber optic internet connections (Luce Home, Luce Family, Luce Office, Professional, Business and Enterprise tiers, plus FWA wireless backup), VoIP telephony and Cloud PBX services, cloud/web offerings (Linux hosting, virtual servers, professional email, PEC certified email, .it domain registration, backup storage), and project-based professional services including custom web/app development, enterprise network consulting, and cybersecurity. The portfolio is delivered over Intercom's own proprietary fiber infrastructure across Piedmont and Lombardy.

Product overview

Intercom is an Italian telecommunications company offering a comprehensive B2B and B2C service portfolio built around its proprietary fiber optic network. The core offering consists of dedicated FTTH P2P internet connections under the Luce brand (Luce Home, Luce Family for consumers; Luce Office, Luce Professional, Luce Business, Luce Enterprise for businesses), complemented by VoIP telephony services (Connect plans and Cloud PBX) and FWA wireless connectivity for areas without fiber coverage. The cloud and web services division provides hosting, virtual servers, email, PEC certified mail, domain registration, and backup storage solutions. Professional services include custom website and app development, network consulting, and cybersecurity. The group operates two subsidiaries: Umarell Entertainment for fiber infrastructure installation and Cyber Sphere for cybersecurity services. The company owns its own fiber network with speeds up to 25 Gbit/s and serves over 3,000 customers since founding in 1994.

Differentiator

Problem solved

Functional benefit

Brands

• Umarell Entertainment: Subsidiary specializing in fiber optic infrastructure deployment via microtrenching methodology
• Cyber Sphere

Products and services

• Luce Home Residential fiber optic internet service delivered over Intercom's dedicated P2P FTTH network with symmetric speeds from 100 Mbit/s to 600 Mbit/s, starting at €20/month. Targeted at Italian households seeking stable, high-bandwidth connectivity with no contract commitment.
• Luce Family Premium residential fiber optic internet service over Intercom's dedicated P2P FTTH network with symmetric speeds of 1 Gbit/s, 10 Gbit/s, and 25 Gbit/s. Targeted at households and families with intensive bandwidth needs for streaming, gaming, and multiple simultaneous devices.
• Luce Office Small business fiber optic internet service with 40 Mbit/s symmetric dedicated connection, designed for small enterprises, sole proprietors, and small offices requiring dependable business connectivity.
• Luce Professional Mid-tier business fiber optic internet service with symmetric speeds from 100 Mbit/s to 600 Mbit/s, designed for Italian SMEs that require reliable, dedicated bandwidth above shared GPON-grade connectivity.
• Luce Business High-capacity business fiber optic service offering symmetric speeds of 1 Gbit/s, 10 Gbit/s, and 25 Gbit/s with dedicated bandwidth, designed for companies with high user counts and substantial bandwidth requirements.
• Luce Enterprise Premium enterprise fiber optic service with up to 25 Gbit/s symmetric speeds, plus bandwidth guarantees, latency guarantees, 24x7 technical assistance, and dedicated ticketing. Targeted at large organizations with mission-critical connectivity needs and served via custom quotes and multi-year contracts.
• FWA (Fixed Wireless Access) Radio-based internet connectivity service delivering up to 1 Gbit/s dedicated speeds to areas not yet covered by FTTH, suitable as either primary connectivity or as a business continuity backup to fiber.
• Connect Consumer VoIP Residential VoIP telephony service with per-second billing, no connection charge, line management from €2.44/month, and call rates of €0.02/min to landlines and €0.12/min to mobile. Includes a flat-rate option (Connect Flat 200) at €6.10/month for unlimited national fixed and mobile calling.
• Connect Business VoIP Business VoIP telephony service with per-second billing at €0.10/min, no connection charge, and €2.00/month line management, plus a Connect Flat 1000 bundle at €35.00/month for unlimited national fixed and mobile calling.
• Cloud PBX (Centralino in Cloud) Internally developed cloud-based PBX phone system starting at €10/month for 5 extensions, including customized IVR, multi-site extension management, multilingual messaging, call transfer, and custom wait music. Eliminates the need for on-site PBX hardware.
• Hosting Linux Dedicato Dedicated Linux web hosting on SSD storage with 10GB SSD, 1GB RAM, unlimited bandwidth, WordPress compatibility with memcached caching, daily backups, and Let's Encrypt SSL included. Priced at €18/month.
• Virtual Servers Cloud computing infrastructure based on Docker/OpenStack container technology, offering Linux and Windows virtual machines on SSD NVMe storage with 99.99% uptime guarantee, public IP, optional VPN and private networks. Starts at €20/month.
• PEC (Posta Elettronica Certificata) Certified electronic mail (PEC) with legal value for official communications, with 1GB of expandable storage per mailbox, plus antivirus and antispam included. Priced at €3/month per mailbox.
• Domini (Domain Registration) Domain registration service supporting .it, .com, .net, .org, and 1,584+ other TLDs, with managed DNS zone and WHOIS privacy included. Available via Intercom's accredited .it registrar status through nic.IT. Priced at €8/month.
• Professional Email Business email service with unlimited storage, antivirus and antispam, IMAP/POP3 access and webmail over SSL/TLS. Configurable for Outlook, Apple Mail, Thunderbird, and mobile clients. Priced at €3/month per mailbox.
• Backup Spaces Cloud backup storage offering from 1TB up to 50TB capacity with unlimited operations and bandwidth, supporting standard backup protocols SMB, NFS, S3, rSync, and SCP, with data hosted in Italy. Starts at €120/month.
• Website Development Custom website and e-commerce development service delivered using modern stacks including NestJS, NextJS, React, TypeScript, WordPress, Ruby on Rails, and GraphQL, following Agile methodology. Targeted at Italian businesses needing tailored web properties.
• App and Software Development Custom business application and management software development using Docker, Go, GraphQL, MongoDB, MySQL, Ruby on Rails, React, and TypeScript. Targeted at Italian businesses requiring bespoke management applications.
• Network Consulting Enterprise network design, implementation and management consulting service drawing on Intercom's ISP experience, including hardware procurement via Cisco, Arista, Juniper, Dell, Lenovo, MikroTik, and Supermicro partners. Targeted at organizations needing multi-site networking and VPN rollouts.
• Cybersecurity Services Cybersecurity consulting and protection services delivered through the Cyber Sphere subsidiary, defending against external and internal threats to the confidentiality, integrity, and availability of business information.

Quantifiable outcome

• Up to 25 Gbit/s symmetric dedicated fiber speeds
• +5 more outcomes

Named customers24 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• OpenStackcoreTechnology or IntegrationOpenStack cloud platform used as underlying technology for virtual server infrastructure, enabling Linux and Windows virtual machine provisioning with high availability.
• UbuntucoreTechnology or IntegrationUbuntu Linux distribution offered as operating system option for virtual servers, along with other Linux distributions (Debian, openSUSE) and Windows Server.
• DockercoreTechnology or IntegrationDocker container technology used for hosting infrastructure, enabling scalable and secure application deployment.
• nic.ITcoreTechnology or IntegrationAccredited .it domain registrar through nic.IT (Italian Network Information Center), enabling direct domain registration and management services.
• Radio Azzurra FMminorOthersLocal radio station partnership in Novara, evidenced by co-branded webcam page (Novara - Radio Azzurra FM).
• Umarell EntertainmentcoreStrategic or Co-development PartnerSubsidiary company (100% owned) specializing in fiber optic infrastructure construction using microtrench methodology. Founded 2017, enables vertical integration and reduced deployment costs/time.
• Cyber SpherecoreStrategic or Co-development PartnerSubsidiary company specializing in cybersecurity services, protecting customer information from threats. Founded 2024, expanding service portfolio with advanced security solutions.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Fastweb: Fastweb is a major Italian fiber broadband operator (Swisscom-owned) offering FTTH to residential and business customers nationally. It is the most direct comparable for Intercom's FTTH P2P business model, though at significantly larger scale.
• Tiscali: Tiscali is an Italian ISP offering fiber and wireless broadband to residential and SME customers, including ultrabroadband services. It is a direct comparable as a non-incumbent Italian ISP focused on alternative-network fiber.
• Eolo: Eolo is a leading Italian FWA (Fixed Wireless Access) broadband provider reaching rural and underserved areas. It directly competes with Intercom's FWA offering for businesses outside FTTH coverage.
• Linkem: Linkem is an Italian FWA broadband operator targeting residential and business customers in areas with limited fiber coverage. It directly competes with Intercom's FWA service for the underserved-customer segment.
• Aruba: Aruba is a major Italian cloud, hosting, and domain provider that has expanded into fiber broadband (Aruba Fiber). It overlaps with Intercom across hosting, cloud, and connectivity services and is a credible multi-product competitor.
• MC-link: MC-link is an Italian B2B-focused connectivity and cloud services provider serving SMEs and enterprises. It is comparable to Intercom's enterprise Luce Professional/Business/Enterprise tiers and managed cloud offerings.

Broad incumbents

• TIM (Telecom Italia): TIM is Italy's incumbent telecommunications operator offering fiber, mobile, and enterprise services across the country. It competes with Intercom in the Piedmont/Lombardy business and residential markets, but operates at national scale with a much broader portfolio.
• Vodafone Italy: Vodafone Italy is a major national carrier offering fixed FTTH, mobile, and converged services to consumers and businesses. It overlaps with Intercom's Luce brand in the fixed broadband and VoIP categories across Italy.
• WindTre: WindTre is one of Italy's largest mobile and fixed-line operators offering fiber and converged services. Overlaps with Intercom in residential and SME broadband in the same Northern Italian territories.

Regional players

• Acantho: Acantho is a regional Italian fiber operator serving Emilia-Romagna with FTTH and B2B connectivity, founded as a utility spin-off. Like Intercom, it is a regionally focused alternative operator with owned fiber infrastructure and enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/intercom_srl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intercom