Hotel-Spider

What Hotel-Spider does

Hotel-Spider is a cloud-based B2B SaaS hospitality distribution platform operated by Tourisoft Sàrl, a Swiss private limited company founded on 18 September 2002 in Nyon, Canton de Vaud. The platform is built around six integrated products: a Channel Manager that synchronizes rates, availability, and bookings across distribution channels in real time; a Web Booking Engine that captures direct, commission-free reservations from hotel websites; Payment Automation for PCI DSS-compliant transaction processing; GDS Connectivity linking hotels to Amadeus, Sabre, Travelport, Galileo, and Worldspan; PMS Connectivity with bidirectional integrations to property management systems including Protel, Oracle, Infor, Mews, and Apaleo; and Meta Search Connections with certified Google Hotel Ads and Trivago partnerships. The company serves 10,000+ hotels globally, including enterprise chains such as Radisson, Accor, Marriott Bonvoy, Hilton, and IHG, alongside mid-market and SMB properties in Europe and India.

The business model combines tiered annual subscriptions (Light, Standard, Premium) with a usage-based commission product for metasearch bookings. Distribution is global through direct enterprise field sales, inside sales, online self-service, and integration partner channels. Operations are supported by two wholly-owned subsidiaries, Hotel-Spider Germany GmbH in Berlin (EU GDPR representative) and Tourisoft India Private Limited in Gurugram, reflecting a multi-region operating footprint. The company reports $5.2 billion in cumulative transactions processed through its payment services and 99.9% payment uptime, and is certified for PCI DSS, GDPR, Swiss nDSG, India DPDPA 2023, and EU Accessibility Act compliance.

Hotel-Spider has been bootstrapped since founding with no disclosed venture capital, private equity, or public market activity. Managing Directors Jan Baurdoux and Marco Baurdoux control the parent entity. Marketing is conducted through the company website, SEO, LinkedIn, YouTube, industry events, email automation via HubSpot, Google Ads, and demo-driven enterprise conversion. Strategic emphasis is on regulatory compliance across the EU and India, multilingual support across eight languages, and certified integrations across PMS, GDS, OTA, and metasearch ecosystems.

Name

Hotel-Spider

Legal name

Tourisoft Sàrl

Website

https://hotel-spider.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotel-Spider is a Swiss cloud-based B2B SaaS hospitality distribution platform serving 10,000+ hotels with channel management, booking engine, payment automation, GDS, PMS, and metasearch connectivity across global enterprise and SMB segments.

Ownership category

akta.pro rank

Product category

Hotel Distribution Software

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

akta.pro secondary industry

Hotel & Accommodation Booking Platforms (THALAFAB)

Keywords

• Hotel distribution platform
• Channel management software
• Booking engine solutions
• Hospitality technology platform
• Revenue management software

Headquarters

HQ city

Nyon

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Annual or multi-year subscription for access to Channel Manager, Booking Engine, GDS connectivity, PMS integration, and Meta Search connections. Tiered plans (Light, Standard, Premium) with varying channel limits and support levels.
2. Metasearch Commission: Fixed commission model where hotels pay only when a confirmed booking is made through Google Hotel Ads or Trivago connection. No payment if no reservation occurs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Hotel-Spider is a cloud-based B2B SaaS hospitality distribution platform that centralizes hotel room distribution across OTAs, GDS, metasearch channels, and direct booking from a single dashboard. The platform comprises six integrated modules: Channel Manager (multi-channel rate/availability sync), Web Booking Engine (direct commission-free bookings), Payment Automation (PCI DSS compliant payment processing), GDS Connectivity (Amadeus, Sabre, Travelport), PMS Connectivity (bidirectional sync with property management systems), and Meta Search Connections (Google Hotel Ads, Trivago).

Product overview

Hotel-Spider is a modular B2B SaaS hotel distribution platform operated by Swiss company Tourisoft Sàrl. The platform consists of six integrated products: Channel Manager (central hub for multi-channel distribution), Web Booking Engine (direct commission-free bookings), Payment Automation (transaction processing), GDS Connectivity (global travel agent reach), PMS Connectivity (property system synchronization), and Meta Search Connections (Google/Trivago visibility). Hotels use the Channel Manager as the central hub to manage rates and availability, which sync bidirectionally with PMS systems and distribute to OTAs, GDS, and meta search channels. The Web Booking Engine captures direct bookings from these channels, while Payment Automation handles the financial settlement—all within a unified platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Channel Manager Central platform for managing hotel room distribution across online travel agencies, GDS, and meta search channels. Keeps rates, availability, and bookings synchronized in real-time across all connected channels. Targeted at hotels and accommodation providers seeking to consolidate multi-channel distribution.
• Web Booking Engine Direct booking engine that converts hotel website visitors into guests by enabling commission-free reservations with full guest data control. Integrated with Google Analytics 4 and Google Tag Manager for conversion tracking.
• Payment Automation Automated payment processing solution that handles guest transactions securely, reduces payment risk, and simplifies booking-related financial operations. PCI DSS compliant with 99.9% payment uptime; has processed $5.2 billion in transactions across 10,000+ hotels.
• GDS - Global Distribution Systems Connectivity to global distribution systems including Amadeus, Sabre, Travelport, Galileo, and Worldspan, enabling hotels to reach 300,000+ travel agents and corporate buyers worldwide for corporate and travel agent bookings.
• PMS Connectivity Real-time bidirectional synchronization with property management systems (Protel, Oracle, Infor, Mews, Apaleo) to maintain accurate rates, reservations, and property data across all distribution channels.
• Meta Search Connections

Quantifiable outcome

• 40% reduction in manual work through automation
• +4 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

Feature6 records

Partnerships

19 partnerships are on record, tiered core and major.

• Booking.comcoreTechnology or IntegrationOTA partner for room distribution. Hotel-Spider connects hotels to Booking.com for visibility and bookings through its channel manager platform.
• ExpediacoreTechnology or IntegrationOTA partner for room distribution. Hotels can connect to Expedia through Hotel-Spider's unified channel manager.
• AirbnbcoreTechnology or IntegrationOTA partner for alternative accommodation distribution. Integration enables hotels to list on Airbnb through Hotel-Spider.
• AgodacoreTechnology or IntegrationOTA partner connecting hotels to Agoda's Asia-focused booking platform for international guest reach.
• Trip.comcoreTechnology or IntegrationOTA partner for Chinese travel market. Integration through Hotel-Spider enables hotels to access Trip.com's user base.
• MakeMyTripcoreTechnology or IntegrationIndian OTA partner for India market access. Connects hotels to MakeMyTrip's South Asian travel platform.
• AmadeuscoreTechnology or IntegrationGDS partner connecting hotels to Amadeus global distribution system for travel agent and corporate bookings.
• SabrecoreTechnology or IntegrationGDS partner connecting hotels to Sabre system for travel agent inventory access worldwide.
• TravelportcoreTechnology or IntegrationGDS partner providing hotels access to Travelport's network of travel agents and corporate buyers.
• GalileocoreTechnology or IntegrationGDS partner (part of Travelport) connecting hotels to travel agents through the Galileo system.
• WorldspancoreTechnology or IntegrationGDS partner connecting hotels to Worldspan distribution network for travel agent bookings.
• GooglecoreTechnology or IntegrationCertified metasearch partnership for Google Hotel Ads integration. Hotels appear in Google search results, Maps, and Google Travel with direct booking links.
• TrivagocoreTechnology or IntegrationCertified metasearch partnership for Trivago integration. Hotels gain visibility on Trivago's hotel comparison platform with direct booking capability.
• ProtelmajorTechnology or IntegrationPMS integration partner providing native connectivity between Hotel-Spider and Protel hotel management systems.
• OraclemajorTechnology or IntegrationPMS integration partner with Oracle's hospitality property management systems for seamless data synchronization.
• InformajorTechnology or IntegrationPMS integration partner with Infor's hospitality management solutions for property data synchronization.
• MewsmajorTechnology or IntegrationPMS integration partner with Mews cloud-based hotel management system for real-time connectivity.
• ApaleomajorTechnology or IntegrationPMS integration partner with Apaleo's open platform for hotel property management.
• DuettomajorTechnology or IntegrationRevenue management system integration with Duetto for dynamic pricing and revenue strategy execution.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SiteMinder: SiteMinder is the most direct competitor: a global hotel channel manager and distribution platform connecting properties to OTAs, GDS, metasearch and direct booking. It serves the same mid-market and enterprise hotel segments with a comparable subscription plus transaction-based pricing model.
• Cloudbeds: Cloudbeds is an all-in-one hospitality management suite (PMS + channel manager + booking engine) targeting independent hotels and groups. It overlaps directly with Hotel-Spider's channel manager and booking engine products and competes for the same SMB and mid-market buyer.
• eZee (Centroid solutions): eZee offers a channel manager, booking engine and PMS bundle aimed at independent hotels and small chains globally. It competes head-to-head with Hotel-Spider for the same pool of distribution-focused mid-market accommodations.
• RateGain: RateGain is a publicly listed travel-tech platform providing rate intelligence, channel manager and connectivity software to hotels and chains. Its UNO Channel Manager competes directly with Hotel-Spider's core distribution product, especially for chain and enterprise accounts.
• Shiji Distribution Solutions: Shiji provides hospitality technology including channel manager, PMS and POS for hotels and chains worldwide. Its distribution platform competes with Hotel-Spider in connecting hotels to OTAs, GDS and metasearch across global markets.
• Lighthouse (formerly OTA Insight): Lighthouse provides market intelligence, rate parity and revenue management solutions for hotels, increasingly bundling distribution and pricing tools. It is comparable to Hotel-Spider in serving revenue managers and competing for the same hotel distribution and pricing decision-maker.
• Hotelogix: Hotelogix is a cloud PMS and channel manager used by independent hotels and small chains globally. It overlaps with Hotel-Spider's distribution and booking engine offerings and serves similar SMB-to-mid-market properties across Asia, Europe and the Americas.

Emerging players

• Mews: Mews is a cloud-native PMS that has expanded into payments, distribution and booking engine functionality. While primarily a PMS, Mews now overlaps with Hotel-Spider in distribution/booking engine capabilities and even appears as a PMS partner in Hotel-Spider's integration ecosystem.

Broad incumbents

• Sabre Hospitality (SynXis): Sabre's SynXis CRS and distribution platform serves large hotel chains with central reservation, GDS connectivity and channel distribution. It overlaps with Hotel-Spider in GDS and distribution, but is part of a much broader GDS/airline portfolio targeting enterprise chains.
• TravelClick (Amadeus Hospitality): Amadeus Hospitality (built from the TravelClick acquisition) offers CRS, GDS connectivity, media solutions and distribution for large hotel groups. Comparable to Hotel-Spider in distribution/connectivity layer but as part of a much larger enterprise platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/c/hotelspider
• Facebookfacebook.com/hotelspider
• LinkedInlinkedin.com/company/hotel-spider
• Xx.com/hotel_spider

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel-Spider