What Level365 does

Level365 is a privately held Unified Communications as a Service (UCaaS) provider headquartered in Indianapolis, Indiana, founded in 2009. The company delivers a cloud-hosted platform that integrates voice, video, SMS, instant messaging, presence, and contact center functionality into a single system accessible via desk phones, web browser softphones, and native iOS/Android mobile apps. Its underlying architecture is a VoIP-based hosted PBX with proprietary softphone clients, EdgeMarc quality-of-service devices, and integrations to more than 20 CRM, ERP, and help desk applications including Salesforce, Zendesk, and SugarCRM. The company is SOC 2 Type 2 and HIPAA compliant, supports STIR/SHAKEN caller ID authentication, and offers E911 with location services.

The business model is per-seat recurring monthly subscription with no long-term contracts. UC Small Business seats (1–19 users) are priced at $35/month and UC Enterprise seats (20+) at $28/month, with a Contact Center (CCaaS) add-on at $15/month per agent for existing UC customers or $50/month standalone. Additional revenue is generated from a catalog of add-ons including SMS/MMS, call recording, cloud faxing, conference bridges, toll-free numbers, paging, and direct inward dial. Level365 also monetizes through a three-tier partner program (Referral, Reseller, Wholesale/Private Label) that enables IT consultants, VARs, and integrators to resell or fully white-label the platform under their own brand with private-label billing and custom-branded mobile apps.

The go-to-market combines direct sales led by business development managers with online demo booking as the primary conversion mechanism, complemented by the partner channel. Customers span SMBs as the primary segment, with named enterprise accounts including JLL and the Indianapolis Indians, and vertical depth in local government, K-12 education, legal, healthcare, accounting, insurance, and nonprofit organizations. The company is founder-owned and bootstrapped, with no disclosed external funding, and operates with a small U.S.-based support team that is a key differentiator versus larger national UCaaS providers.

Name

Level365

Legal name

Level365

Website

https://level365.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Level365 is a privately held, Indianapolis-based UCaaS provider offering cloud-hosted voice, video, SMS, chat, and contact center to small and mid-sized businesses across the U.S. via per-seat monthly subscriptions and a three-tier reseller program.

Ownership category

akta.pro rank

Product category

Cloud Unified Communications (UCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Cloud unified communications
• UCaaS platform
• Hosted VoIP service
• Contact center software
• Business phone system

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. UCaaS Subscription - Small Business: Monthly subscription at $35/month per user for businesses with 1-19 phone seats. Includes unlimited calling, presence, chat, HD calling, mobile app, web app, visual voicemail with transcription, click-to-call, auto attendant, call analytics, and web phone. Add-ons available for SMS/MMS, call center queues, recording, and CRM integrations.
2. UCaaS Subscription - Enterprise: Monthly subscription at $28/month per user for businesses with 20+ phone seats. Includes all UC features with pricing designed for larger organizations.
3. Contact Center as a Service (CCaaS): $50/month per agent including 500 minutes per month at $0.029 per additional minute. Includes call queues, call reporting, monitoring, dashboard analytics, and more. UC customers pay only $15/month per agent as an add-on, plus usage charges.
4. Add-on Services: Additional monthly charges for: two-way listed numbers ($10/month per number), direct inward dial ($1/month per number), call recording ($30/month up to 5,000 minutes), conference calling bridge ($15/month for 500 minutes), toll-free calling ($2/month plus per-minute rate), remote call forward ($15/month plus usage), cloud faxing ($15/month up to 250 pages), virtual voicemail ($5/month), SMS & MMS ($3/month per number with 100 segments included), 10DLC campaign registration ($5/month per campaign), and UC paging ($15/month plus equipment).
5. Partner Commissions: Partners earn one-time commissions on referrals at the Referral tier, or residual commissions based on partner level and commitment at the Reseller tier. The Wholesale/Private Label tier allows partners to own the customer billing relationship.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Level365 provides a cloud-hosted Unified Communications as a Service (UCaaS) platform that consolidates business phone service, video conferencing, SMS, chat, presence, and contact center capabilities into a single system accessible from desk phones, a web app/softphone, and iOS/Android mobile apps. It targets small and mid-sized U.S. businesses seeking to replace on-premise PBX systems with a per-seat monthly subscription backed by U.S.-based support, month-to-month contracts, and SOC 2/HIPAA-compliant security.

Product overview

Level365 offers a cloud-hosted Unified Communications as a Service (UCaaS) platform with a modular architecture. The core product is the Unified Communications platform, available in two tiers: UC Small Business (1-19 seats at $35/mo) and UC Enterprise (20+ seats at $28/mo). Add-on modules include Contact Center CCaaS ($15-50/mo per agent), Video Collaboration, Mobile Connect App, Web Phone/Softphone, Hotdesking, and various telephony features (SMS/MMS, Call Recording, Cloud Faxing, Conference Calling). The company also offers a three-tier Partner Program for resellers and a Referral Program for customer referrals. All services are delivered with month-to-month pricing, no long-term contracts, and included ongoing support.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Communications (UCaaS) Cloud-hosted unified communications platform integrating voice, video, SMS, chat, voicemail, presence, mobile/web softphones, and collaboration tools, delivered as monthly per-seat subscription plans (UC Small Business $35/seat for 1-19 users and UC Enterprise $28/seat for 20+ users). Targets U.S. small and mid-sized businesses replacing legacy on-premise or inadequate phone systems.
• Contact Center (CCaaS) Cloud-hosted contact center solution with automatic call distribution (ACD), speech recognition, sentiment analysis, automatic call-back, call queues, call recording, analytics, KPI dashboards, and CRM integrations with 20+ applications. Offered as a standalone subscription at $50/agent/month or as an add-on at $15/agent/month for existing UC customers. Designed for sales and support teams needing integrated inbound call handling and analytics.

Quantifiable outcome

• 99% customer satisfaction rating based on follow-up surveys after every support request
• +4 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature11 records

Partnerships

Four partnerships are on record, tiered minor and core.

• IndyTeleDataminorChannel Partner/ Reseller/ DistributorIndyTeleData is a trusted IT services provider that recommended Level365 to Barrett & Associates. The company evaluated networks for high performance and reliability, installed phones, and provided training for customers transitioning to Level365's UCaaS platform.
• IT Consultants and Integrators (Partner Program)coreChannel Partner/ Reseller/ DistributorLevel365's partner program enables IT consultants and businesses providing technology and integration services to recommend and represent Level365 to their customer base. The program provides direct sales support, dedicated installation support, 24/7 technical support, competitive commissions (one-time or residual), and access to webinars, newsletters, and a partner portal.
• Value-Added Resellers (Partner Program)coreChannel Partner/ Reseller/ DistributorValue-added resellers, consultants, integrators, and professional service companies serving a large or growing client base can become Level365 resellers. They receive training, commit to monthly revenue targets, close sales independently, and earn residual commissions. Level365 provides a dedicated installation support contact who provisions orders quickly.
• Wholesale/Private Label PartnerscoreOEM/ Whitelabel/ Licensing PartnerWholesale and private label partners operate under their own brand to provide VoIP, hosted PBX service, billing, support, and Level365's full SaaS suite to their customers. Options include private label billing and custom branding on end-user touchpoints including iOS and Android mobile apps. Level365 sends one consolidated bill; the partner owns the customer relationship and billing.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and APIs for small to enterprise businesses. Following Ericsson's acquisition of its consumer assets, Vonage Business competes directly with Level365 in the SMB and mid-market UCaaS segment, including similar feature bundles and channel programs.
• Dialpad: Dialpad offers AI-powered UCaaS and CCaaS for small to mid-sized and enterprise customers, with voice, video, messaging, and AI-driven features like real-time transcription. It overlaps with Level365's UCaaS+CCaaS bundle and competes for similar mid-market and SMB accounts, differentiating on AI capabilities.
• GoTo (GoTo Connect): GoTo Connect is a cloud-based UCaaS and contact center offering from GoTo (formerly LogMeIn) targeted at SMBs and mid-market organizations. It competes directly with Level365 on bundled voice, video, and contact center with transparent per-seat pricing for small businesses.
• Nextiva: Nextiva offers cloud UCaaS and CCaaS for SMBs and mid-market companies with a focus on customer experience and unified voice, video, chat, and CRM-like functionality. It competes head-to-head with Level365 for SMB and mid-market customers seeking all-in-one cloud communications with strong support.
• Ooma: Ooma is a publicly traded UCaaS provider targeting small and mid-sized businesses with cloud-based voice, video, and contact center offerings and transparent pricing. It is the closest analog to Level365's SMB-focused, transparent-pricing, no-contract positioning and competes in the same lower-mid-market segment.

Broad incumbents

• Mitel: Mitel provides on-premise and cloud communications solutions, with a strong installed base among SMBs and mid-market enterprises transitioning from legacy PBX systems. It competes with Level365 for on-prem-to-cloud migration deals in similar SMB and mid-market segments.
• RingCentral: RingCentral is the largest independent UCaaS provider, offering cloud voice, video, messaging, and contact center to businesses of all sizes. It is a broader incumbent than Level365, with deeper resources, but competes in the same SMB and mid-market accounts and benefits from native integrations and partner ecosystems Level365 does not yet match.
• Zoom (Zoom Phone): Zoom Phone is the cloud PBX offering from Zoom, often sold alongside Zoom Meetings as part of a unified communications bundle. As a broad incumbent with massive brand recognition, Zoom is a key competitor to Level365 in SMB and mid-market deals, especially with hybrid work buyers already standardized on Zoom for meetings.
• 8x8: 8x8 provides enterprise-grade UCaaS and CCaaS with global coverage and an integrated platform spanning voice, video, chat, and contact center. As a larger incumbent with public-company resources, 8x8 competes with Level365 in the SMB and mid-market, particularly where buyers want a more globally scalable solution.
• Microsoft Teams Phone: Microsoft Teams Phone is the cloud PBX capability embedded in Microsoft Teams and Microsoft 365, increasingly bundled with E3/E5 licenses. It is a structural competitor to every standalone UCaaS provider including Level365, especially for SMBs already standardized on the Microsoft ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/level365
• Xx.com/level365
• Facebookfacebook.com/level365

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Level365