Repair and run

What Repair and run does

Repair and Run is a French micro-mobility services company founded in 2017 that operates a national network of 15+ boutique-ateliers specializing in repair, maintenance, and resale of mechanical bikes, electric bikes (VAE), cargo bikes, and electric scooters. The company's core service is same-day repair (70% of repairs completed within the day) delivered by certified technicians trained on major manufacturer systems including Bosch, Shimano STEPS, and Bafang for e-bike drive systems, and VanMoof, Segway-Ninebot, Dualtron, and Pure Electric for scooters. Beyond repair, the company offers preventive maintenance packages (starting at €35-€50 TTC), bike unboxing and setup services (€99-€179), branded accessories retail, a 'Seconde vie' trade-in and reconditioning program, and discovery showrooms in select cities.

The business model is hybrid and multi-streamed. Direct-to-consumer revenue comes from walk-in and appointment-based repairs, plus e-commerce product sales through shop.repairandrun.com. A parallel B2B enterprise motion serves fleet operators, municipalities, insurers, and manufacturers with fleet maintenance contracts, warranty repair processing, insurance claim handling, and end-of-life buyback programs. Geographic expansion is executed through corporate-owned boutiques, a franchise program ('devenir franchisé'), and international operations in Canada and Germany. Customer reach is predominantly France-based with over 5,000 reviews averaging 4.7 stars on Google, indicating strong consumer satisfaction with the service model. The competitive position rests on accumulated manufacturer certifications, geographic density, and an integrated platform-plus-services offering that captures customers across the full ownership lifecycle of their bike or scooter.

Name

Repair and run

Legal name

Repair and run

Website

https://repairandrun.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Repair and Run is a French micro-mobility services company operating 15+ boutique-ateliers across France and select international markets, specializing in certified repair, maintenance, and resale of bikes, e-bikes, cargo bikes, and electric scooters for both individual consumers and enterprise fleet operators.

Ownership category

akta.pro rank

Product category

Bicycle and Micro-mobility Repair Services

NAICS

Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Bike Service, Repair & Maintenance Shops (CRAMAHAH)

akta.pro secondary industry

Used & Refurbished Bike Retail (CRAMAHAK)

Keywords

• Bicycle repair services
• Electric bike maintenance
• Electric scooter repair
• Cargo bike servicing
• Micro-mobility after-sales

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Repair Services: Core revenue stream from repair and maintenance services for bikes, electric bikes (VAE), cargo bikes, and electric scooters. Includes both walk-in and appointment-based repairs with same-day service for common issues.
2. Product Sales: Sale of new and refurbished bikes, electric bikes, and scooters through showrooms and e-commerce platform. Also includes accessories (locks, lights, helmets, pumps, phone mounts) and second-life/reconditioned products.
3. Bike Setup/Mounting Service: Unboxing, assembly, and setup service for bikes purchased online, priced between 99€ and 179€ depending on bike type and complexity.
4. Revision/Maintenance Services: Comprehensive maintenance packages starting at 50€ TTC for bikes and 35€ TTC for scooters, including safety checks, brake adjustments, wheel inspection, transmission checks, and electrical component verification.
5. B2B Enterprise Services: Fleet management, warranty repairs under manufacturer agreements, insurance claim handling, and second-life buyback programs for businesses, municipalities, and fleet operators.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Repair and Run operates a national network of 15+ boutique-ateliers across France providing repair, preventive maintenance, and setup services for electric bikes (VAE), mechanical bikes, cargo bikes, and electric scooters, with certified expertise for major brands such as Bosch, Shimano, VanMoof, Segway-Ninebot, Pure Electric, and Dualtron. Around 70% of repairs are completed the same day, supported by official manufacturer certifications that grant access to original spare parts and warranty repair authority.

Product overview

Repair and run is a national network of 15+ boutiques-ateliers in France specializing in repair, maintenance, and sales of electric bikes (VAE), mechanical bikes, cargo bikes, and electric scooters. The core offering is a same-day repair service (70% completed within the day) performed by certified technicians for major brands including VanMoof, Tenways, Bosch, Shimano, Segway-Ninebot, and Dualtron. The company operates a platform-plus-services model: the main repair service is complemented by preventive maintenance (Révision), unboxing/setup (Mise à la route), showrooms for discovery and testing, an accessories store, a trade-in and reconditioning program (Seconde vie), and dedicated enterprise fleet management services. Repair certifications from Bosch, Shimano, and manufacturer approvals for Pure Electric, Segway-Ninebot, Dualtron, Urban Glide, and Punk Electric distinguish the service quality.

Differentiator

Problem solved

Functional benefit

Products and services

• Réparation (Repair Service) Core repair service for electric bikes (VAE), mechanical bikes, cargo bikes, and electric scooters, performed by certified technicians for major brands; same-day completion on 70% of mechanical interventions, available with or without appointment.
• Révision (Preventive Maintenance)

Quantifiable outcome

• 70% of repairs completed same-day
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

22 partnerships are on record, tiered core and minor.

• VanMoofcoreTechnology or IntegrationOfficial repair certification agreement enabling warranty repairs, access to original spare parts, technician training, and dedicated repair processes for VanMoof e-bikes. Repair and Run displays VanMoof as a flagship partner brand.
• Segway-NinebotcoreTechnology or IntegrationOfficial repair certification for Segway and Ninebot electric scooters, providing access to brand-specific tools, training, spare parts, and warranty repair capabilities.
• Pure ElectriccoreTechnology or IntegrationOfficial repair certification for Pure Electric scooters with access to original parts, specialized tools, and brand-authorized warranty repair services.
• Ellipse BikecoreTechnology or IntegrationOfficial repair partner for Ellipse Bike connected e-bikes with certified technicians and access to proprietary components.
• DualtroncoreTechnology or IntegrationAuthorized repair center for Dualtron electric scooters with certified expertise, original spare parts access, and warranty service capabilities.
• Punk ElectriccoreTechnology or IntegrationOfficial repair certification for Punk Electric scooters with brand-specific training and parts access.
• LMXcoreTechnology or IntegrationAuthorized repair partner for LMX electric bikes with certified expertise and access to original spare parts.
• StarwaycoreTechnology or IntegrationOfficial repair partner for Starway e-bikes with certified technicians and brand-specific repair protocols.
• XiaomicoreTechnology or IntegrationRepair services for Xiaomi electric scooters with broad parts availability and diagnostic capabilities for common Xiaomi models.
• Urban GlidecoreTechnology or IntegrationOfficial repair certification for Urban Glide scooters with authorized warranty repairs and original parts access.
• BoschcoreTechnology or IntegrationCertified repair partner for Bosch e-bike systems (motors, batteries, displays) with official training, diagnostic tools, and access to Bosch spare parts. Major equipment partner for electric bike repairs.
• ShimanocoreTechnology or IntegrationCertified repair partner for Shimano STEPS e-bike systems with official training, diagnostic tools, and spare parts access. Major equipment partner covering wide range of Shimano-equipped e-bikes.
• TenwayscoreTechnology or IntegrationOfficial repair partner for Tenways connected e-bikes and cargo bikes with certified expertise.
• CowboycoreTechnology or IntegrationAuthorized repair partner for Cowboy connected e-bikes with certified technicians.
• ElwingcoreTechnology or IntegrationOfficial repair partner for Elwing e-bikes with certified expertise.
• Douze CyclecoreTechnology or IntegrationOfficial repair partner for Douze Cycle cargo bikes and e-bikes.
• BrumairecoreTechnology or IntegrationAuthorized repair partner for Brumaire electric bikes.
• Hygge BikescoreTechnology or IntegrationOfficial repair partner for Hygge Bikes e-bikes.
• StajvelocoreTechnology or IntegrationOfficial repair partner for Stajvelo e-bikes.
• AnodcoreTechnology or IntegrationAuthorized repair partner for Anod electric bikes.
• FNAC DartyminorChannel Partner/ Reseller/ DistributorEnterprise customer using Repair and Run services for after-sales support.
• VellocoreTechnology or IntegrationFolding electric bikes featured in Repair and Run showrooms for discovery and testing.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cyclofix: French mobile bicycle and e-bike repair service operating a network of certified mechanics. Directly comparable to Repair and Run on repair-only service model in France, differing primarily via mobile vs. fixed-atelier delivery.

Broad incumbents

• Decathlon Workshop: In-store bike and e-bike repair workshops operated by Decathlon, France's largest sporting goods retailer. Comparable as a national-scale bike repair offering but embedded within a much broader retail portfolio rather than a specialized repair brand.
• Intersport: Major French sporting goods chain with bike servicing in its stores. Comparable repair service category and customer base, though Intersport's bike workshop is one of many service lines rather than a dedicated specialty.
• Go Sport: French sporting goods retailer offering bike maintenance and repair in selected locations. Overlaps with Repair and Run on consumer cycling services, but as a secondary service within a broader retail footprint.
• Maintenance Vélo (Brico Privé / Mobivia ecosystem): Auto and vehicle maintenance networks (Norauto, etc.) within Mobivia that have begun piloting bike and e-bike services. Comparable on the vehicle MRO category mechanics, though primarily automotive rather than cycling specialists.
• Trek Bicycle Service Network: Global premium bike manufacturer with authorized service centers across Europe. Comparable as a certified, brand-tied bike repair network, though attached to Trek product sales rather than multi-brand independence.
• Specialized Retail and Service Network: Specialized operates branded retail/service stores offering bike repair, including e-bikes. Comparable as a global bike repair brand network, but anchored to Specialized's own brand portfolio rather than multi-brand independence.

Emerging players

• Velco: French connected e-bike technology company that also touches the service and fleet management space. Comparable on French e-bike ecosystem focus and B2B fleet exposure, though Velco is more product/tech than service-led.
• Doctibike: French bicycle and e-bike repair platform with mobile mechanics. Comparable in target market and service offering, though at earlier scale and focused on mobile delivery rather than fixed ateliers.

Others

• Bosch eBike Systems Service Network: Bosch is both a Repair and Run certification partner and the operator of a broader certified service network for Bosch-equipped e-bikes. Comparable as a competing authorized service infrastructure that could channel or divert e-bike repair volume.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/repairandrun
• LinkedInlinkedin.com/company/repair-and-run

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Repair and run