Agents Republic
Agents Republic is a Vancouver-based multilingual contact center outsourcing provider that delivers customer service, technical support, and sales assistance via a cloud omnichannel platform and a global network of 54,780+ native-speaking agents across 38 countries to enterprise, mid-market, and small business clients.
- Company typePrivate
- Founded2018
- HeadquartersVancouver, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Agents Republic does
Agents Republic Inc. is a Vancouver-headquartered business process outsourcing provider founded in 2018 that delivers multilingual customer experience services to enterprise, mid-market, and small business clients. Its core offering is outsourced contact center operations covering customer service, technical support, sales support, order taking, bookings and reservations, and welcome/retention calls, delivered by a distributed network of more than 54,780 native-speaking agents across 38 countries supporting 1,460 languages and dialects. Services are priced on a monthly subscription basis with a stated minimum of $3,500 per month and are sold via direct enterprise field sales from offices in Vancouver, Toronto, and Budapest.
The company operates a cloud-based omnichannel contact center platform that supports voice, email, SMS/text, live chat, video chat, and social media (including Facebook, X, Instagram, and WeChat), with feature components such as IVR, skill-based routing, predictive dialing, and CRM integration. AI capabilities include an AI-powered Answering Service for automated inbound handling, AI-on-demand response recommendations for live chat and social channels, and an AI Data Services module offering multilingual audio transcription, labeling, and validation for machine learning pipelines. The platform is delivered through integrations with major third-party infrastructure and SaaS providers including AWS, Google Cloud, Twilio, Salesforce, Zendesk, HubSpot, Talkdesk, Freshdesk, and VCC-Live; the company does not disclose proprietary models, patents, or in-house AI research.
Commercially, Agents Republic targets primarily enterprise customers (cited case studies include a NASDAQ-listed technology company, a global SaaS platform serving more than 25 million users, a US-headquartered e-commerce company, a European gaming company, and a global management consulting firm) alongside a small-business tier accessible at the $3,500 monthly minimum. The company maintains PCI DSS and GDPR compliance and BBB A+ accreditation, and is privately held with no disclosed institutional funding, no parent company, and founder/management ownership. Its revenue, ownership structure beyond founders, and profitability are not publicly disclosed.
Agents Republic firmographics
Firmographics- Name
- Agents Republic
- Legal name
- Agents Republic Inc.
- Website
- https://agentsrepublic.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Agents Republic is a Vancouver-based multilingual contact center outsourcing provider that delivers customer service, technical support, and sales assistance via a cloud omnichannel platform and a global network of 54,780+ native-speaking agents across 38 countries to enterprise, mid-market, and small business clients.
- Ownership category
- akta.pro rank
Agents Republic industry classification
Industry- Product category
- Contact Center Outsourcing (BPO)
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industry
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)
Keywords
Where Agents Republic is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Agents Republic business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Call Center Outsourcing Services: Monthly service fees for outsourced customer support, technical support, and sales support services delivered by multilingual agents across multiple channels including voice, email, chat, video chat, and social media
- AI-powered Answering Service: AI-driven automated answering and response services for customer inquiries
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard outsourcing services with minimum commitment |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Agents Republic product offering
Product offeringCore offering
Agents Republic is a multilingual contact center outsourcing (BPO) provider delivering 24/7/365 customer service, technical support, and sales support across voice, email, chat, video chat, and social media. The company combines a globally distributed network of native-speaking agents (54,780+ across 38 countries and 1,460+ languages/dialects) with an AI-augmented cloud contact center platform to handle inbound and outbound customer interactions on behalf of business clients.
Product overview
Agents Republic is a next-generation contact center outsourcing provider offering a unified platform combining human agents and AI solutions. The core offering is its multilingual call center services platform, which integrates omnichannel communication (voice, text, email, video chat, live chat, social media) with AI-powered automation. The product portfolio includes distinct service modules for Customer Service, Technical Support, Sales Support Services, Order Taking, Bookings and Reservations, Welcome/Retention Calls, and AI Data Services. Solution tiers target Small Business Solutions and Enterprise Solutions, with specialized offerings including an AI-powered Answering Service for automated handling. The platform also offers add-on capabilities for emergency scale-up, flexible scaling, multilingual expansion, and cost reduction. Services are delivered 24/7/365 by native-speaking agents across 1,460+ languages and dialects in 127+ countries, supported by integrations with CRM platforms (Salesforce, HubSpot), customer support tools (Zendesk, Freshdesk, Talkdesk), and communication infrastructure (Twilio).
Differentiator
Problem solved
Functional benefit
Products and services
- Multilingual Call Center Services Outsourced contact center services delivered by native-speaking human agents and AI solutions, providing 24/7/365 support across voice, text, email, video chat, live chat, and social media channels in 1,460+ languages and dialects; serves enterprise and mid-market businesses globally.
- Customer Service 24/7 inbound customer support including infoline, complaint handling, problem solving, inquiry handling, appointments, reservations, order taking, and overflow management for business clients.
- Technical Support Tech support, product support, and help desk services providing assistance for specific problems with products or services across multiple channels with 24/7 coverage.
- Sales Support Services Outbound sales support including customer acquisition, appointment setting, welcome calls, lead qualification, telemarketing, cross-selling, up-selling, and retention programs.
- Order Taking Services Order processing and handling services for ecommerce and retail businesses, including order capture, validation, and coordination with fulfillment teams.
- Bookings and Reservations Appointment and reservation management services for travel, hospitality, healthcare, and other service industries requiring scheduling support.
- Welcome Calls and Retention Calls Proactive customer outreach services including welcome calls for new customers and retention campaigns for existing customer engagement.
- AI Data Services
Quantifiable outcome
- Price point savings over US-based support groups while maintaining exemplary technical support quality
- +1 more outcomes
Companies that use Agents Republic
Customer profileNamed customers5 records
Segments8 records
Ideal customer profiles4 records
Agents Republic technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability3 records
Feature8 records
Agents Republic partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core.
- AWS (Amazon Web Services)coreCloud infrastructure hosting partner providing scalable computing resources for contact center operations. AWS enables global distribution and reliability for customer service delivery.
- ZendeskcoreCustomer service platform integration for ticketing, help desk, and support management. Featured platform for service delivery.
- TwiliocoreCloud communication platform provider for voice, SMS, and video communications. Powers omnichannel customer interactions.
- Google CloudcoreCloud infrastructure and platform services for contact center technology. Partner for scalable cloud solutions.
- HubSpotcoreInbound marketing and CRM integration for customer data management and marketing automation.
- SalesforcecoreCRM platform integration for customer data, sales automation, and service management. Featured platform for client operations.
- TalkdeskcoreCloud contact center platform for enterprise customer experience management. Featured platform for contact center operations.
- FreshdeskcoreCustomer support software platform for help desk and ticket management. Featured platform for support operations.
- VCC-LivecoreCloud-based contact center solution for omnichannel customer interactions. Featured platform for service delivery.
- Google Cloud Platform (Google, LLC)coreCloud infrastructure hosting partner - United States. Sub-processor for cloud infrastructure services.
- Twilio Inc.coreCloud communication platform provider - United States. Sub-processor for cloud communication services.
- HubSpot Inc.coreInbound marketing services - United States. Sub-processor for marketing automation.
- Stripe Inc.corePayment processing - United States. Sub-processor for secure payment transactions.
- PayPal Canada Co.corePayment processing - Canada. Sub-processor for payment services.
Scale indicators5 records
Recent moves7 records
Expansion highlights7 records
Agents Republic competitors and assessment
Company assessmentBroad incumbents
- TTEC (teletech): Global customer experience technology and services company offering omnichannel customer care, sales, and digital CX. Direct enterprise-tier competitor with AI-augmented offerings.
- Concentrix: Global CX solutions and BPO provider offering omnichannel customer engagement, technical support, and sales services across dozens of languages. A major incumbent competing for the same enterprise and mid-market clients as Agents Republic.
- Teleperformance: One of the world's largest BPO/customer experience management companies offering multilingual contact center, technical support, and sales support services. Direct competitor to Agents Republic at the enterprise tier, with significantly greater scale and global footprint.
- Foundever (formerly Sitel): Large global CX/BPO provider with multilingual contact center and digital customer experience services. Directly comparable in service portfolio and target customer base, operating at much larger scale.
Direct peers
- SupportYourApp: Outsourced technical support and customer service provider with multilingual 24/7 coverage, primarily serving SaaS, tech, and e-commerce companies. Closely comparable in service mix and SaaS-client focus.
- TaskUs: Digital outsourcing and CX provider specializing in customer support, content moderation, and trust & safety for digital economy and SaaS companies. Closely matches Agents Republic's focus on SaaS/tech and gaming clients with multilingual capabilities.
- ModSquad (formerly known as Metaverse ModSquad): Digital-first outsourcing company providing customer support, trust & safety, and community management via a distributed global contractor model. Highly comparable in business model (distributed multilingual agents) and target verticals (tech, gaming, e-commerce).
- Arise (Virtual Solutions): Work-from-home contact center platform using a distributed independent-contractor agent model for customer service, sales, and technical support. Closely matches Agents Republic's contractor-based delivery model and SMB-to-enterprise client mix.
- Liveops: US-based on-demand contact center built on a distributed remote-agent network providing customer support, sales, and tech support. Comparable asset-light/distributed-agent model targeting similar mid-market and enterprise clients.
Emerging players
- CloudTask: Outsourced sales development, customer support, and back-office services provider targeting SaaS and tech companies. Comparable in target vertical and SMB/mid-market positioning, though smaller in language breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Agents Republic social profiles
Digital presenceAgents Republic compliance and trust
Trust signalCompliance2 records
Agents Republic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Agents Republic leadership team
Management profileNumber of profiles
Profiles1 record
Agents Republic funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Agents Republic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Agents Republic
What does Agents Republic do?
Agents Republic is a multilingual contact center outsourcing (BPO) provider delivering 24/7/365 customer service, technical support, and sales support across voice, email, chat, video chat, and social media. The company combines a globally distributed network of native-speaking agents (54,780+ across 38 countries and 1,460+ languages/dialects) with an AI-augmented cloud contact center platform to handle inbound and outbound customer interactions on behalf of business clients.
Is Agents Republic a public or private company?
Agents Republic is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Agents Republic founded?
Agents Republic was founded in 2018. It employs 51 to 100 people.
Where is Agents Republic based?
Agents Republic is headquartered in Vancouver, Canada, in the North America region.
How does Agents Republic make money?
Two revenue lines are on record. Call Center Outsourcing Services are the primary driver. The others are AI-powered Answering Service.
Who are Agents Republic's main competitors?
Broad incumbents on record are TTEC (teletech), Concentrix, Teleperformance and Foundever (formerly Sitel). Direct peers are SupportYourApp, TaskUs, ModSquad (formerly known as Metaverse ModSquad), Arise (Virtual Solutions) and Liveops. CloudTask is listed as an emerging player.
Does Agents Republic have an API?
No public API is recorded for Agents Republic.
What industry is Agents Republic in?
Agents Republic's product category is Contact Center Outsourcing (BPO). Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 561422 and its SIC code is 8744.