VCC Live
VCC Live is a Hungary-based cloud contact center software provider serving 400+ enterprise clients across 50+ countries with an AI-enabled omnichannel CCaaS platform featuring predictive dialers, AI voicebot, secure PCI-DSS payments, and native CRM integrations.
- Company typePrivate
- Founded2005
- HeadquartersBudapest, Hungary
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What VCC Live does
VCC Live is a privately held cloud contact center software provider headquartered in Budapest, Hungary, founded in 2005. The company delivers an AI-enabled omnichannel contact-center-as-a-service (CCaaS) platform serving more than 400 enterprise and mid-market clients across approximately 50 countries, with field operations across Hungary, the UK, Germany, Poland, Romania, and the United States. Its go-to-market combines a consultative enterprise sales motion with personalized demos, free onboarding training, and rolling monthly subscription contracts.
The platform spans omnichannel communications (voice, SMS, email, live chat, messaging apps, social media), inbound and outbound call center modules, AI-driven features including AI Voicebot, AI Quality Management, predictive dialer, voicemail detection, real-time transcription, and sentiment analysis, VCC Live Pay for PCI-DSS-compliant over-the-phone payments, and the browser-based VCC Live 360 Agent workspace. VCC Live holds ISO 27001, ISO 27017, ISO 27018, PCI-DSS, and SOC 2 Type II certifications, and integrates with Salesforce, HubSpot, Looker, DocuSign, Google Dialogflow, Zapier, WhatsApp, Facebook Messenger, and Worldpay. Notable customers include DHL, Vodafone, Decathlon, Whirlpool, Auchan, E.ON, Huawei, Provident, United Call Centers, SYKES, and UNICEF.
VCC Live monetizes through quote-based subscription pricing on rolling monthly contracts with no setup fees or long-term commitments. The company has disclosed approximately $3M in outside funding across two rounds (DBH Group in October 2013 and Portfolion on 2020-02-18), operates with 51–100 employees, and maintains the legal entities VCC Live Hungary Kft. (operating company) and VCC Live Group Zrt. (intellectual-property holding). Founding leadership includes CEO, CTO and co-founder Tamás Jalsovszky and co-founder and managing director Szabolcs Toth.
VCC Live firmographics
Firmographics- Name
- VCC Live
- Legal name
- VCC Live Hungary Kft.
- Website
- https://vcc.live
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- VCC Live is a Hungary-based cloud contact center software provider serving 400+ enterprise clients across 50+ countries with an AI-enabled omnichannel CCaaS platform featuring predictive dialers, AI voicebot, secure PCI-DSS payments, and native CRM integrations.
- Ownership category
- akta.pro rank
VCC Live industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where VCC Live is headquartered
LocationHeadquarters
- HQ city
- Budapest
- HQ country
- Hungary
- HQ region
- Europe
Offices6 records
Markets served
VCC Live business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Contact Center Software Subscription: Cloud-based contact center software delivered as a service with rolling monthly contracts, no setup fees, and no long-term commitment requirements. Revenue is generated through per-seat or usage-based subscription pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise Contact Center |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels13 records
VCC Live product offering
Product offeringCore offering
VCC Live provides a cloud-based contact center as a service (CCaaS) platform that delivers omnichannel customer communications, AI-driven automation, and inbound/outbound call center operations through a browser-based agent workspace. The platform unifies voice, SMS, email, live chat, messaging apps, and social media in a single workspace, and includes predictive dialing, IVR, ACD, scripting, PCI-DSS compliant over-the-phone payments, and real-time KPI dashboards for enterprise and mid-market contact centers.
Product overview
VCC Live is a cloud-based contact center software platform providing a comprehensive suite of integrated modules for omnichannel customer communications. The core platform includes VCC Live 360 Agent as the browser-based agent workspace, supported by key modules: Omnichannel for multi-channel communications management; AI and Automation for intelligent productivity tools including voicebot and predictive analytics; Call Center Software as the central hub; Outbound Call Center Software featuring predictive/power dialers, voicemail detection, and outbound IVR; and Inbound Call Center Software with IVR systems, automatic call distribution, and KPI dashboards. Key features include VCC Live Pay for secure phone payments, Contact Center Dashboard for real-time monitoring, Call Center Scripting Tool for agent guidance, and Campaign Manager for campaign automation. The platform integrates with major CRMs (Salesforce, HubSpot), analytics tools (Looker), payment processors (Worldpay), and communication channels (WhatsApp, Facebook Messenger).
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 30% increase in customers reached (Telemarketing International)
- +8 more outcomes
Companies that use VCC Live
Customer profileNamed customers20 records
Segments9 records
Ideal customer profiles3 records
VCC Live technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability10 records
Feature13 records
VCC Live partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and supporting.
- SalesforcecoreNative CRM integration allowing agents to handle VCC Live call center functions without leaving Salesforce. Enables click-2-call, call recordings access, and customer data synchronization directly within Salesforce interface.
- HubSpotcoreCRM integration enabling click-2-call functionality and quick access to call recordings within HubSpot. Seamless data sync between contact center and marketing/sales CRM.
- Looker (Google Cloud)supportingBusiness intelligence integration for enhanced data visualization and analytics. Connected through VCC Live's Data Studio integration for effective communication case study.
- DocuSignsupportingIntegration for electronic signature capabilities within contact center workflows, enabling document completion during customer calls.
- Dialogflow (Google)supportingAI integration for conversational interfaces and chatbot capabilities within the contact center platform.
- ZapiersupportingNo-code automation integration connecting VCC Live with 5,000+ applications through Zapier's automation platform.
- Worldpay (FIS)corePayment gateway integration enabling international payment processing in 146+ countries with 126+ currencies support. Combined with VCC Pay for PCI-DSS compliant secure transactions.
- WhatsAppcoreWhatsApp Business integration allowing messages to be handled seamlessly among all other channels in VCC Live's omnichannel platform.
- Facebook MessengersupportingSocial media messaging integration for handling Facebook Messenger conversations within VCC Live's unified workspace.
- Magyar TelekomsupportingTelecommunications partner for third-party call termination services through Magyar Telekom's network (fixed-line call termination). Partnership enables broader geographic coverage for voice services.
Scale indicators14 records
Recent moves5 records
Expansion highlights5 records
VCC Live competitors and assessment
Company assessmentBroad incumbents
- Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers cloud CCaaS bundled with Webex collaboration and Webex AI. It competes with VCC Live as part of a broader enterprise communications portfolio.
- RingCentral: RingCentral is a UCaaS/CCaaS incumbent offering RingCX for contact center alongside its flagship voice platform. It competes with VCC Live broadly across communications and contact-center deals.
- Vonage Contact Center (Ericsson): Vonage, now part of Ericsson, provides UCaaS and CCaaS through Vonage Contact Center. It overlaps with VCC Live on cloud contact-center capabilities, particularly for mid-market and enterprise communications buyers.
Direct peers
- Genesys: Genesys is a global leader in CCaaS and customer experience orchestration, offering omnichannel routing, AI, and workforce engagement. It directly competes with VCC Live in enterprise and BPO contact-center deals worldwide.
- Five9: Five9 is a major cloud CCaaS vendor with predictive dialer, omnichannel, AI, and workflow automation. It competes head-to-head with VCC Live for enterprise inbound and outbound contact-center workloads.
- NICE CXone: NICE CXone is a leading enterprise CCaaS suite combining omnichannel routing, AI analytics, and WEM. It is a direct competitor to VCC Live across enterprise and BPO segments, particularly for larger deployments.
- Talkdesk: Talkdesk offers cloud contact-center software with AI, omnichannel, and industry-specific packages. It competes directly with VCC Live in mid-market and enterprise CCaaS deals globally.
- 8x8: 8x8 provides cloud CCaaS and UCaaS, with omnichannel, AI, and analytics capabilities. It is a direct peer to VCC Live across both voice/contact center and unified communications deployments.
- Aircall: Aircall is a cloud-based phone system and contact center solution for SMB and mid-market, with integrations to CRMs like Salesforce and HubSpot. It overlaps with VCC Live's ease-of-use positioning and target segments.
- Dialpad: Dialpad offers AI-powered cloud contact center and business communications, with native AI transcription and voice intelligence. It is a direct peer to VCC Live on AI-led CCaaS for SMB and mid-market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
VCC Live social profiles
Digital presenceVCC Live compliance and trust
Trust signalCompliance5 records
VCC Live financial estimates
Financial estimateRevenue estimate
Valuation estimate
VCC Live leadership team
Management profileNumber of profiles
Profiles6 records
VCC Live funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VCC Live M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VCC Live
What does VCC Live do?
VCC Live provides a cloud-based contact center as a service (CCaaS) platform that delivers omnichannel customer communications, AI-driven automation, and inbound/outbound call center operations through a browser-based agent workspace. The platform unifies voice, SMS, email, live chat, messaging apps, and social media in a single workspace, and includes predictive dialing, IVR, ACD, scripting, PCI-DSS compliant over-the-phone payments, and real-time KPI dashboards for enterprise and mid-market contact centers.
Is VCC Live a public or private company?
VCC Live is a private company. It is classified as venture growth investor backed and is currently operating.
When was VCC Live founded?
VCC Live was founded in 2005. It employs 51 to 100 people.
Where is VCC Live based?
VCC Live is headquartered in Budapest, Hungary, in the Europe region.
How does VCC Live make money?
One revenue line is on record: saaS Contact Center Software Subscription.
Who are VCC Live's main competitors?
Broad incumbents on record are Cisco (Webex Contact Center), RingCentral and Vonage Contact Center (Ericsson). Direct peers are Genesys, Five9, NICE CXone, Talkdesk, 8x8, Aircall and Dialpad.
Does VCC Live have an API?
Yes. VCC Live provides API access for database management, campaign management, and system integration. The Database API allows adding customer records. OAuth 2.0 authentication is supported for security. APIs enable integrations with CRM systems, ERP systems (as demonstrated with UPC's ERP integration), and other enterprise tools. The platform supports webhook functionality and real-time data flow between VCC Live and external systems. Developer documentation is at vcc.live/resources/developers.
What industry is VCC Live in?
VCC Live's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 5182 and its SIC code is 7372.