What Newhotel Software does

Newhotel Software (legal entity Software Newhotel S.A.) is a Portuguese-headquartered, privately-held hospitality technology vendor founded in 1984 that builds property management software for hotels, hotel chains, resorts, and related accommodation operators. Its core offering is a 100% cloud-based Property Management System (Cloud PMS) hosted on Microsoft Azure and Amazon AWS, paired with a legacy On-Premise PMS for operators preferring local deployment. The platform comprises 20+ integrated modules grouped into three suites: PMS Suite (Multi-Hotel, CRS, Ledger Accounts, POS, Stock, SPA, Events, Survey), Data Analytics (Business Intelligence with Power BI, Revenue Management, Rate Shopper), and Mobile Solutions (Online Check-In, Guest Experience app, Housekeeping, POS Mobile, Table Reservation, Digital Menu, Kitchen Display), plus Online Sales tooling (Channel Manager, Booking Engine, Website CMS).

The company monetizes primarily via annual subscription contracts with modular add-ons priced per hotel size and selected modules, supplemented by professional services, training (including the Newhotel Academy platform), and reseller margin from its 20+ country channel partner network. Distribution combines direct enterprise sales with country managers in Portugal, Lithuania, and across Latin America (Panama, Peru, Chile, Colombia, Brazil), channel partners/distributors in 20+ countries, and event-led demand generation at 13+ international trade fairs. The customer base spans 5,000+ hotels and 6,000+ end customers across 65+ countries, including enterprise anchors such as Iberostar Group (8,938 rooms across 21 hotels in 4 countries) and Bahia Principe (14,000+ rooms). The platform integrates with 450+ third-party solutions, including Microsoft Gold Partner-level integrations on Azure, Oracle Gold Partner-level integrations, and GDS/CRS connectivity via Sabre and Pegasus. Recent product evolution includes an AI-Powered PMS with Integrated Business Intelligence announced for HITEC 2026 (June 2026).

Name

Newhotel Software

Legal name

Software Newhotel S.A.

Website

https://newhotel.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Newhotel Software is a Portuguese hospitality technology company founded in 1984 that sells a 100% cloud-based Property Management System and 20+ integrated modules (POS, BI, Revenue Management, Channel Manager, mobile apps) to 5,000+ hotels across 65+ countries, primarily in Iberia and Latin America.

Ownership category

akta.pro rank

Product category

Hotel Property Management Software

NAICS

Software Publishers (5132), Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Property Management Systems (PMS) (THALACAA)

akta.pro secondary industries

Lodging & Vacation Rental Booking Platforms (BPAMAIAC), Multi-Unit STR / Aparthotel Management (BPAJAIAC), Direct Booking Platforms & Booking Engines for Hosts/Managers (THAMALAE)

Keywords

• Hotel property management
• Cloud PMS software
• Hospitality technology platform
• Hotel reservation system
• Hotel operations suite

Headquarters

HQ city

Lisboa

HQ country

Portugal

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. PMS Software Subscription: Subscription-based cloud PMS with annual or multi-year contract options. Includes access to core PMS modules, updates, and cloud infrastructure. Pricing varies by hotel size and module selection.
2. Module Add-ons and Extensions: Additional modules for specific functionalities such as SPA, Events, Business Intelligence, Revenue Management, Rate Shopper, Survey, and Mobile solutions sold as add-ons to base subscription.
3. Professional Services and Training: On-site or online training services, implementation support, and consulting provided to partners and end customers.
4. Partner/Distributor Resales: Revenue generated through channel partner and distributor network in 20+ countries who resell Newhotel software solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Newhotel Software develops and sells cloud-based and on-premise Property Management Systems (PMS) for hotels, resorts and hotel groups, bundled with modular add-ons covering POS, inventory, spa, events, business intelligence, revenue management, channel distribution and guest-facing mobile apps. The platform serves 5,000+ hotels across 65+ countries and is built on Microsoft Azure and Amazon AWS with 450+ third-party integrations.

Product overview

Newhotel Software offers a comprehensive hotel management platform consisting of two core PMS products (Cloud PMS and On-Premise PMS) with over 20 integrated modules. The Cloud PMS serves as the primary SaaS offering with real-time, multi-browser access, while the On-Premise solution provides traditional local deployment. The platform includes three interconnected suites: (1) PMS Suite modules for core operations (Multi-Hotel, CRS, Ledger Accounts, POS, Stock, SPA, Events, Survey), (2) Data Analytics tools (Business Intelligence, Revenue Management, Rate Shopper), and (3) Mobile Solutions (Online Check-In, Guest Experience, Housekeeping APP, POS Mobile, Table Reservation, Digital Menu, Kitchen Display). Online distribution is handled through Channel Manager, Booking Engine, and Website CMS. All modules are designed to integrate with each other and support over 350 strategic partnerships for extended functionality.

Differentiator

Problem solved

Functional benefit

Brands

• Newhotel Academy: Training and educational platform offering free content to improve professional skills and master Newhotel software solutions for hotel management.

Products and services

• Cloud PMS A 100% cloud-based, multi-browser Property Management System providing real-time management of front-office operations, reservations, check-in/out, invoicing and multi-property management for hotels, resorts and hotel groups.
• PMS On-Premise Traditional on-premise hotel management system with modular architecture for hotels preferring local deployment, offering integrated modules for POS, Stock, Events and Spa.
• Multi-Hotel Centralized multi-property management solution enabling hotel groups to manage reservations, availability, rates and guest profiles across multiple properties from a single dashboard.
• CRS (Central Reservation System) Central Reservation System for hotel chains enabling centralized control of contracts, rates and reservations across all group properties with real-time synchronization.
• Ledger Accounts Accounts receivable and payable module integrated with PMS for managing hotel revenues, expenses, invoicing, credit control and financial reporting.
• Point of Sale (POS) Cloud-based point of sale system for hotels, restaurants and bars with offline operation capability, integrated with PMS for room charges, stock control and table management.
• Stock Inventory management module covering purchasing, production and sales control with features for technical sheets, recipe management and banquet planning.
• SPA Spa and wellness management software for scheduling treatments, managing therapists and resources, integrated with hotel reception and invoicing.
• Events Event and convention management system for hotel conference rooms, meeting spaces, banquet services and associated accommodation reservations.
• Survey Online guest satisfaction survey tool integrated with PMS for collecting feedback at check-out with customizable templates and multi-language support.
• Business Intelligence Power BI-based analytics dashboard providing interactive charts, KPIs (ADR, AR, RevPAR, TRevPAR), demographic analysis and revenue forecasting for hotels.
• Revenue Management Dynamic rate optimization and yield management system with floating rates, demand forecasting and automated price adjustments integrated with Rate Shopper.
• Rate Shopper Competitive rate monitoring tool for tracking competitor pricing in real time across channels such as Booking and Expedia, with alerts on rate changes.
• Online Check-In Digital check-in and check-out solution allowing guests to complete registration, upload documents and sign digitally before arrival, with automatic PMS synchronization.
• Guest Experience Mobile concierge application providing direct communication between hotel and guests for requests, reservations, information and upselling opportunities.
• Housekeeping APP Mobile application for housekeeping and maintenance teams to manage room status, task assignments, amenity tracking and real-time updates.
• POS Mobile Android mobile point of sale application for hotel restaurants and bars enabling order management, kitchen display integration and mobile payment processing.
• Table Reservation Restaurant table management system for planning reservations, managing waitlists, visualizing floor plans and tracking guest preferences.
• Digital Menu Digital menu solution for hotels and restaurants enabling guests to browse offerings and place orders via mobile devices.
• Kitchen Display Kitchen display system (KDS) for receiving and managing orders from POS and POS Mobile, improving kitchen productivity and service speed.
• Channel Manager Channel distribution solution for managing rates, availability and bookings across multiple OTAs and distribution channels from a single platform.
• Booking Engine Direct booking engine for hotel websites enabling direct reservations without commission fees, integrated with PMS and Channel Manager.
• Website CMS Content management system for hotel websites requiring no programming knowledge for creating and managing hotel web presence.
• AI-Powered PMS with Integrated BI AI-enhanced property management system with integrated Business Intelligence, providing predictive analytics for RevPAR forecasts, occupancy predictions, revenue projections, dynamic rate optimization and automated booking management.

Quantifiable outcome

• 90% customer satisfaction rate reported across 5,000+ hotel customers
• +3 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability3 records

Feature10 records

Partnerships

Twelve partnerships are on record, tiered major, standard and core.

• SiteMindermajorGTM or Marketing Partner · 1 January 2021Joint webinar partnership covering BeNeLux market strategies for hoteliers targeting the right audiences through channel distribution.
• BeonpricestandardTechnology or Integration · 1 January 2021Joint webinar partnership on revenue and pricing strategies planning for success with Beonprice's revenue management solution.
• RevinatestandardGTM or Marketing Partner · 1 January 2020Joint webinar partnership on guest relationship strategies for hospitality recovery, focusing on CRM and guest communication.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership providing data center services for Newhotel Cloud PMS solution. Guarantees total reliability and security of data stored in Microsoft Azure data centers.
• Amazon AWScoreTechnology or IntegrationCloud infrastructure partnership providing data center services for Newhotel Cloud PMS solution. Data stored in Amazon Web Services data centers alongside Microsoft Azure.
• SAPmajorTechnology or IntegrationIntegration partnership for enterprise resource planning connectivity, enabling data exchange between Newhotel PMS and SAP systems for accounting and business management.
• SabremajorTechnology or IntegrationGDS (Global Distribution System) integration partnership enabling hotel inventory distribution through Sabre's travel industry network.
• OraclemajorTechnology or IntegrationIntegration partnership for Oracle hospitality solutions connectivity, part of Oracle PartnerNetwork (OPN) Gold level.
• PegasusstandardTechnology or IntegrationDistribution technology integration for connectivity with Pegasus hotel distribution solutions and rate management tools.
• MicrosoftcoreTechnology or IntegrationGold Partner status demonstrating expertise in Microsoft technologies. Windows-based on-premise PMS and integration with Microsoft ecosystem.
• IDEASstandardTechnology or IntegrationTechnology integration partnership for IDEAS hospitality solutions connectivity.
• BeSafe RatestandardTechnology or IntegrationRate protection and revenue integrity technology integration partnership.

Scale indicators6 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Mews: Mews is a cloud-native PMS and hospitality operations platform serving hotels, hostels and serviced apartments globally. Direct competitor with similar all-in-one module strategy (PMS, POS, booking engine, revenue management) but venture-backed and stronger in EMEA and North America.
• Cloudbeds: Cloudbeds is a cloud-based hospitality management suite combining PMS, channel manager and booking engine primarily for independent hotels and small groups. Direct competitor targeting similar segments (independent hotels, small chains) with venture-backed scale.
• Hotelogix: Hotelogix is a cloud PMS with multi-property and channel manager capabilities targeting independent hotels and small/mid hotel groups. Direct competitor focused on similar segment with strong presence in India, SEA and emerging markets.
• eZee Absolute: eZee Absolute is a cloud-based PMS with integrated channel manager and booking engine serving small to mid-sized hotels globally. Direct competitor in the independent/SMB hotel segment with comparable pricing tier and module structure.
• protel hotelsoftware: protel is a PMS vendor serving hotels of all sizes with on-premise and cloud offerings plus integrated POS and revenue management. Direct competitor with similar multi-module approach and strong European footprint.
• RoomKey PMS: RoomKey PMS is a cloud-based property management system for small and mid-sized hotels in North America and Europe. Direct competitor with similar SaaS model and focus on independent hotels and small chains.

Broad incumbents

• Oracle Hospitality (OPERA): Oracle OPERA is the dominant on-premise and cloud PMS for large hotel chains and resort groups globally. Broad incumbent overlapping significantly in enterprise and resort segments with deep integration into Oracle's broader technology stack.
• Infor Hospitality: Infor provides hospitality software (HMS, POS) primarily serving large hotel chains, casinos and resort operators. Broad incumbent with similar enterprise/multi-property focus and deeper presence in North American hotel groups.

Emerging players

• Stayntouch: Stayntouch is a cloud-native PMS focused on hotel chains and upscale properties with mobile-first workflows. Emerging player with overlapping enterprise hotel group customer base and modern cloud architecture.

Others

• SiteMinder: SiteMinder is a hotel channel manager and commerce platform integrated with Newhotel PMS (joint webinar partner). Adjacent/ecosystem player that enables Newhotel's distribution strategy and competes as a complementary technology layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/SoftwareNewHotel
• Facebookfacebook.com/newhotel
• LinkedInlinkedin.com/company/newhotel-software
• Instagraminstagram.com/newhotelsoftware
• Xx.com/newhotel

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newhotel Software