TLC Solutions

What TLC Solutions does

TLC Solutions Inc. is a privately held Canadian managed IT services provider founded in 1999 and headquartered in Langley, British Columbia. The company delivers managed IT services spanning day-to-day help desk support, 24/7 network monitoring, cybersecurity, backup and disaster recovery, networking and infrastructure, phone and communication systems, staff augmentation, and fractional virtual CIO and vCISO leadership for small and medium businesses with 5 to 500 end users. Its go-to-market is sales-led and consultative, with quote-based monthly recurring pricing delivered through 11 physical offices across Western Canada and the United States.

On top of its managed services platform, TLC has built a proprietary software portfolio headlined by TLC One, a custom ERP and workflow automation solution for SMBs that includes order entry automation and can defer costly full ERP implementations, and Database4Nations, a First Nations administration management platform that links core membership data across Band sectors. Adjacent offerings include OneLock (security solution), Warehouse Management Systems, and Robotic Process Automation services. The company operates under the registered Technolojoy(TM) brand philosophy.

TLC's revenue model blends subscription recurring managed IT contracts and proprietary software with professional services revenue from staff augmentation, IT consulting, roadmaps, and project-based work. It targets ten-plus verticals with named specialization in Indigenous Communities, Manufacturing, and Food & Beverage, supported by core technology partnerships with Microsoft (Gold), AWS, Cisco, Palo Alto Networks, and Datto. The company is founder/operator-led under President & CEO Seungbum Yoo and CFO June Kim, is bootstrapped with no external funding rounds disclosed, and was recognized as one of Canada's Most Admired Corporate Cultures in 2024.

Name

TLC Solutions

Legal name

TLC Solutions Inc.

Website

https://tlcsolutions.ca

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

TLC Solutions is a Canadian managed IT services provider offering help desk, cybersecurity, networking, backup, and vCIO/vCISO services to small and medium businesses, plus proprietary software including TLC One ERP and Database4Nations across Western Canada and California.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud hosting services
• IT consulting
• Business software automation

Headquarters

HQ city

Langley

HQ country

Canada

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT support including cybersecurity, backups, networking, phones, email, and help desk support for business clients
2. Staff Augmentation: External IT professionals working within client business environments daily to supplement internal IT teams
3. IT Consulting & Roadmaps: Strategic IT consulting services including roadmaps and project-based IT assessments
4. Software Solutions: Custom software including TLC One ERP, Database4Nations, Warehouse Management Systems, and Robotic Process Automation
5. Virtual CIO/vCISO Services: Fractional/virtual Chief Information Officer and Chief Information Security Officer services for strategic IT leadership

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

TLC Solutions is a managed IT services provider (MSP) that delivers ongoing IT support, cybersecurity, backup and disaster recovery, networking, phone/communication, and help desk services to businesses with 5 to 500 end users. Beyond managed services, it sells proprietary and partner-backed software (TLC One ERP, Database4Nations First Nations administration, Warehouse Management Systems, Robotic Process Automation, OneLock) and offers project-based cloud hosting, server migrations, IT roadmaps, and fractional vCIO/vCISO leadership.

Product overview

TLC Solutions offers a comprehensive managed IT services platform with integrated software products. The core offering includes Managed IT Services covering cybersecurity, backup and disaster recovery, networking infrastructure, phone/communication, and IT help desk support. The company provides strategic services through vCISO and vCIO offerings, along with staff augmentation. The software portfolio centers on TLC One (custom ERP and workflow automation with order entry automation), Database4Nations (First Nations administration software), and complementary services including ERP implementation, Warehouse Management Systems, and Robotic Process Automation. The company positions these offerings under the 'TechnoloJoy' brand philosophy, delivering business technology solutions across manufacturing, food & beverage, and Indigenous Communities sectors through multiple Canadian and US office locations.

Differentiator

Problem solved

Functional benefit

Brands

• TLC One: ERP and workflow automation software for small and medium businesses, revolutionizing business workflows by automating processes and potentially delaying costly ERP implementations.
• Database4Nations
• OneLock

Products and services

• Managed IT Services Comprehensive IT management services including day-to-day support, 24/7 network monitoring, help desk, and systems management for businesses with 5-500 end users.
• Cybersecurity Cyber protection for teams, data, clients, and businesses including threat monitoring, security assessments, and ongoing protection.
• Backup & Disaster Recovery Data backup, disaster recovery planning, and business continuity solutions to ensure operational resilience.
• Networking & Infrastructure Network design, implementation, and management services for business infrastructure.
• Phone & Communication Telecommunications and communication system solutions including phone systems and wireless device connectivity.
• IT Help Desk & Support Technical support services providing quick response and remote access capabilities for troubleshooting and resolving IT issues.
• Staff Augmentation External IT professional placement allowing clients to integrate TLC support analysts into their business environment for enhanced IT support.
• Fractional / Virtual Chief Information Security Officer (vCISO) Virtual CISO services providing executive-level security leadership and strategic guidance on information security for SMB clients.
• Virtual Chief Information Officer (vCIO) Virtual CIO services offering strategic IT planning, technology roadmaps, and IT consulting leadership.
• Cloud Hosted Services Cloud hosting solutions including cloud hosting, data storage, and cloud infrastructure management delivered as project-based engagements.
• Roadmaps & IT Consulting Strategic IT planning and consulting services including technology roadmaps and long-term IT strategic planning.
• Server Migrations Migration services for transitioning business systems and servers to new platforms or infrastructure.
• TLC One Custom ERP and workflow automation solution for small and medium businesses that automates business processes, saves time, and can delay costly full ERP implementations. Features order entry automation capabilities.
• Database4Nations (First Nations Database) First Nations administration management software inspired by First Nations communities, streamlining communication across Band sectors by linking core membership data and providing accurate, up-to-date information with proper permissions.
• Warehouse Management Systems (WMS) Warehouse management and inventory control solutions for manufacturing and distribution operations.
• Robotic Process Automation RPA services that automate repetitive, rule-based workflows to increase efficiency and reduce manual effort.
• OneLock Cybersecurity-focused product offering advanced protection features for business systems.
• ERP Enterprise Resource Planning solutions and services for business management and process integration.

Quantifiable outcome

• TLC One can delay the very costly expense of a full ERP change or implementation
• +1 more outcomes

Named customers3 records

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold partnership. Staff hold Microsoft Professional qualifications including Azure technologies. The partnership provides access to Microsoft's technology stack and certifications.
• Amazon Web Services (AWS)coreTechnology or IntegrationStaff include AWS Solutions Architects certified professionals. AWS cloud services are integrated into their managed IT and cloud hosting offerings.
• CiscocoreTechnology or IntegrationTeam includes Cisco certified professionals for networking and infrastructure solutions.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto engineers on staff for cybersecurity solutions and network security.
• DattocoreTechnology or IntegrationDatto Business Continuity specialists on staff for backup and disaster recovery solutions.

Scale indicators1 record

Recent moves3 records

Expansion highlights5 records

Broad incumbents

• Sherweb: Canadian cloud services distributor and managed services enabler. Overlaps with TLC on cloud hosting, Microsoft-centric managed services, and serving SMB/mid-market customers, but operates more as a wholesale/cloud aggregator.
• CDW Canada: Subsidiary of CDW, offering hardware, software, and managed services across Canada. Comparable to TLC on managed IT and SMB/mid-market technology solutions, but at materially larger scale and broader portfolio.
• Calian: Canadian-listed firm with IT and cybersecurity services divisions serving government, healthcare, and enterprise. Comparable to TLC on managed IT/security delivery and on serving regulated Canadian customers, but at significantly larger scale.
• Softchoice: Large North American IT solutions and managed services provider. Overlaps with TLC on managed IT, cloud, and end-user support but operates at significantly broader scale across enterprise customers.

Direct peers

• Scalar Decisions (Scalar): Canadian IT solutions and managed services firm offering infrastructure, security, and cloud managed services. Overlaps with TLC on managed IT, cybersecurity, and Microsoft-centric delivery to mid-market Canadian customers.
• Compugen: Canada-wide IT solutions provider offering managed services, cloud, and end-user computing. Closely comparable to TLC in delivering managed IT support, cloud hosting, and workplace technology to Canadian SMB and enterprise customers.
• Jolera: Canadian-headquartered managed IT and security services provider with global delivery. Comparable to TLC across managed IT, cybersecurity, backup/DR, and multi-tenant SMB support.
• ThinkGard (ThinkGard Managed IT): Managed IT services provider focused on SMB and mid-market customers with help desk, cybersecurity, and cloud offerings. Comparable to TLC on managed services delivery model and target customer profile.
• Online Business Systems: Western Canada-based IT consultancy and managed services firm serving mid-market and enterprise. Comparable to TLC in regional Canadian mid-market focus, managed services, and Microsoft/cloud delivery.
• Long View Systems: One of Canada's largest independent IT services and managed cloud providers. Directly comparable as a multi-office Canadian MSP delivering managed IT, cloud, security, and end-user support to mid-market and enterprise clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TLCITSOLUTIONS
• Facebookfacebook.com/Technologylinkedcomputers
• LinkedInlinkedin.com/company/tlc-inc-
• Instagraminstagram.com/tlc_solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TLC Solutions