Mission Labs
Mission Labs is a London-based B2B UCaaS technology business serving small, mid-market, enterprise, and public sector customers across the UK and Europe with unified communications, contact centre, connectivity, cybersecurity, and managed services delivered through a subscription platform-and-partner model.
- Company typePublic
- Founded2016
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Mission Labs does
Mission Labs is a London-based UCaaS technology business founded in 2016, operating with 101-250 employees and offering technologically advanced business communications solutions. The company builds and delivers unified communications, contact centre, connectivity, and cybersecurity products for B2B customers, organised around a platform-plus-modules portfolio architecture spanning fundamental connectivity, voice/video/chat collaboration, customer experience, managed security, and enterprise managed services.
The underlying technology stack combines proprietary orchestration across UCaaS and CCaaS workloads with deep integrations into hyperscaler and UC vendor ecosystems, including managed Amazon Connect, Microsoft Teams Phone, Cisco Webex, Ribbon session border controllers, and iPECS. Sub-brands such as Horizon Cloud Phone System, CircleLoop, PhoneLine+, GammaUCX, Cirrus Contact Centre, and FUSION IoT address distinct use cases from SMB self-service to enterprise transformation, while the Gamma Secure portfolio adds AI-powered (SafeWeb), managed SOC, MDR, vulnerability management, and security awareness capabilities.
The business model is primarily subscription-based recurring revenue from per-seat and usage-based UCaaS, CCaaS, SIP trunking, broadband, mobile, and managed network services, supplemented by professional services for enterprise transformation. Go-to-market is sales-led with dedicated enterprise account management, complemented by a robust channel partner programme (including Alternative Networks and MVNO enablement) and multi-channel marketing through content, events such as the GX Summit and Gammaverse, and thought leadership. Customer segments are hybrid, addressing SMBs, Corporate Enterprise, Public Sector, Communication Service Providers, and High Street Transformation, with named logos spanning healthcare, facilities management, professional services, energy, government, education, and telecoms across the UK, Netherlands, Spain, Germany, and Austria.
Mission Labs firmographics
Firmographics- Name
- Mission Labs
- Legal name
- Gamma Communications plc
- Website
- https://missionlabs.co.uk
- Company type
- Public
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Mission Labs is a London-based B2B UCaaS technology business serving small, mid-market, enterprise, and public sector customers across the UK and Europe with unified communications, contact centre, connectivity, cybersecurity, and managed services delivered through a subscription platform-and-partner model.
- Ownership category
- akta.pro rank
Mission Labs industry classification
Industry- Product category
- Unified Communications as a Service (UCaaS)
- NAICS
- Computer Systems Design and Related Services (54151), Software Publishers (513210)
- SIC
- Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- UCaaS Platforms & Suites (HDAIAHAA)
- akta.pro secondary industries
- Business Messaging & Team Collaboration (HDAIAHAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
Keywords
Where Mission Labs is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
Mission Labs business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Subscription Communications Services: Recurring subscription revenue from UCaaS, CCaaS, SIP trunking, broadband, mobile, and managed network services. Revenue model based on monthly/annual subscriptions with per-seat and usage-based components.
- Professional Services: Implementation, consulting, and managed services revenue for enterprise transformation projects
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based pricing tailored to customer requirements |
Go-to-market motion2 records
Distribution channels7 records
Marketing channels6 records
Mission Labs product offering
Product offeringCore offering
Mission Labs is a well-established UCaaS technology business that creates technologically advanced unified communications solutions for business customers. Its offering centres on cloud-based voice, video, and collaboration services delivered through a unified communications platform designed to simplify how organisations communicate.
Product overview
Gamma Communications is a B2B business communications provider offering a unified platform-plus-modules architecture under its 'Gamma Elements' portfolio. The portfolio is organized into six core pillars: Gamma Enable (foundational connectivity and technology building blocks), Gamma Connect (voice, video and chat collaboration products), Gamma Experience (customer experience delivery tools), Gamma Secure (cybersecurity services), Gamma Solutions (enterprise managed services), and Gamma Toolbox (partner-facing tools and portals). Individual products include Gamma Mobile, Gamma SIP Trunks, FUSION IoT, Cloud Connect for Webex Calling, Session Border Controllers, Gamma FibreXchange, PhoneLine+, CircleLoop, Horizon Cloud Phone System, Microsoft Teams Phone, Webex for Gamma, iPECS, GammaUCX, Amazon Connect, Horizon Contact, Secure Payments with PCI Compliance, Cirrus Contact Centre, Gamma Contact for Service Providers, Cyber Maturity Assessment, SafeWeb (AI-powered), Managed SOC, Vulnerability Management Service, Security Awareness, Gamma MDR, Enterprise Managed Solutions, Managed Networks, and Clearing as a Service — all spanning connectivity, collaboration, CX, and security.
Differentiator
Problem solved
Functional benefit
Brands
- Gamma Elements: Portfolio of market-leading B2B communications products including Enable, Connect, Experience, Secure, Solutions, and Toolbox categories.
- GammaUCX
- Gamma Secure
- Gamma Experience
- CircleLoop
- PhoneLine+
- Horizon Cloud Phone System
- Horizon Contact
- FUSION IoT
- SafeWeb
- Gamma Edge
Products and services
- UCaaS Solutions A suite of technologically advanced unified communications products and services, including voice, video, and collaboration capabilities, sold to business customers seeking modern communications infrastructure.
Quantifiable outcome
- Better service resilience and reliability with cost savings
- +1 more outcomes
Companies that use Mission Labs
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles1 record
Mission Labs technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Mission Labs partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Amazon ConnectcoreManaged Amazon Connect services for enterprise CX transformation. Gamma provides implementation, management, and optimisation of Amazon Connect contact centre solutions.
- Microsoft TeamscoreMicrosoft Teams Phone integration allowing Gamma to provide Teams voice capabilities. Gamma as trusted partner for Cisco Webex also mentioned.
- Cisco WebexcoreWebex for Gamma partnership - Gamma as trusted partner for Cisco Webex, offering Webex Calling integration through cloud communications solutions.
- Channel Partner EcosystemcoreExtensive channel partner programme including Alternative Networks, MVNOs, Cloud Communications Service Providers, and Gamma Edge framework with five pillars for partner success.
- Welsh GovernmentminorGovernment framework agreement for voice solutions. Welsh Government framework places weight on quality and cost, which Gamma met.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Mission Labs competitors and assessment
Company assessmentDirect peers
- RingCentral: Global cloud UCaaS/CCaaS provider offering voice, video, messaging, and contact center to SMBs and enterprises. Directly comparable on product breadth, subscription pricing, and channel-led GTM; competes head-to-head in UK and European enterprise markets.
- 8x8: Cloud UCaaS and CCaaS vendor with integrated voice, team collaboration, and contact center on a single platform. Closely matches Gamma's Connect + Experience portfolio and its SMB-to-enterprise segmentation.
- Vonage (Ericsson): Cloud communications platform offering UCaaS, CCaaS, and communications APIs, now part of Ericsson. Comparable API + UC bundle and SMB/enterprise focus; competes in UK and continental Europe.
- Twilio: Cloud communications platform spanning voice, messaging, video, and contact center via APIs and packaged offerings. Overlaps with Gamma's programmable communications and managed CCaaS positioning, particularly with developer-leaning customers and digital-native enterprises.
- Mitel: Established UCaaS/CCaaS and hybrid communications vendor with strong EMEA channel presence. Comparable mid-market and enterprise focus, and a similar trajectory of pivoting from on-prem to cloud; competes in UK and European mid-market.
- TalkTalk Business: UK-focused connectivity, SIP, and cloud communications provider serving SMBs and mid-market. Direct competitor on SIP trunking, broadband, and unified communications in the UK; smaller scale than Gamma but similar wholesale/channel orientation.
- Daisy Communications: UK-based managed communications and IT services provider offering UCaaS, connectivity, and cloud voice to mid-market and enterprise. Comparable in market segment, UK geography, and channel-led go-to-market.
Broad incumbents
- BT Group: UK incumbent telecoms operator with broad UCaaS, SIP trunking, networking, and security offerings. Larger scale and incumbent customer base, but less specialized in the SMB/cloud UCaaS niche Mission Labs targets.
- Vodafone Business: Pan-European telecom incumbent with UCaaS, mobile, and IoT services across the same five markets where Mission Labs/Gamma operates. Overlaps significantly in mobile, IoT, and enterprise communications, but operates at much larger scale and as a generalist.
- Genesys: Large global CCaaS and customer experience platform vendor. Comparable to Gamma's Experience/Cirrus Contact Centre offerings, particularly in enterprise CX transformation deals where Mission Labs/Gamma acts as managed-services partner.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Customer concentration
Mission Labs social profiles
Digital presenceMission Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mission Labs leadership team
Management profileNumber of profiles
Profiles2 records
Mission Labs funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mission Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mission Labs
What does Mission Labs do?
Mission Labs is a well-established UCaaS technology business that creates technologically advanced unified communications solutions for business customers. Its offering centres on cloud-based voice, video, and collaboration services delivered through a unified communications platform designed to simplify how organisations communicate.
Is Mission Labs a public or private company?
Mission Labs is a public company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mission Labs founded?
Mission Labs was founded in 2016. It employs 101 to 250 people.
Where is Mission Labs based?
Mission Labs is headquartered in London, United Kingdom, in the Europe region.
How does Mission Labs make money?
Two revenue lines are on record. Subscription Communications Services are the primary driver. The others are professional Services.
Who are Mission Labs's main competitors?
Direct peers on record are RingCentral, 8x8, Vonage (Ericsson), Twilio, Mitel, TalkTalk Business and Daisy Communications. Broad incumbents are BT Group, Vodafone Business and Genesys.
Does Mission Labs have an API?
No public API is recorded for Mission Labs.
What industry is Mission Labs in?
Mission Labs's product category is Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of HDAIAHAE, Business Messaging & Team Collaboration. Its NAICS code is 54151 and its SIC code is 4899.