Empower IT Solutions
Empower IT Solutions is an Australian-owned managed services provider founded in 2004 in Parramatta, NSW, delivering outsourced IT, cybersecurity, cloud, and AI integration services to small and mid-market businesses nationwide through tiered monthly subscriptions and project-based consulting.
- Company typePrivate
- Founded2004
- HeadquartersParramatta, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Empower IT Solutions does
Empower IT Solutions Pty Ltd is an Australian-owned managed services provider founded in 2004 in Parramatta, NSW, delivering outsourced IT, cybersecurity, cloud, and emerging AI services to small and mid-market businesses across Australia. Its core offering is a tiered managed IT subscription product (Business Essentials, Business Unlimited, and Co-Managed IT), supplemented by a modular Protect portfolio covering network, email, data, and web security, penetration testing, dark web monitoring, and ISO 27001-aligned cloud backup. The technology stack is built primarily on the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Power Platform, Dynamics 365 Business Central, Azure), with Sophos Gold, Cisco, Dell, Lenovo, HP, Veeam, and 3CX partnerships rounding out the infrastructure, security, and communications layer. AI capability is delivered as a professional services and integration offering around Microsoft Copilot, ChatGPT, and Claude, including MCP-based autonomous agent workflows connecting Xero, ERP, and Outlook.
The company monetizes through recurring monthly managed service subscriptions, project-based consulting and implementation work (IT strategy, Dynamics 365, cloud migration, AI readiness), and hardware/software procurement margins. Go-to-market is a hybrid direct-sales motion combining inside sales for SMB inbound, enterprise field sales for larger accounts, and a client portal for existing customers; marketing emphasizes content, SEO, LinkedIn/X/Facebook presence, email newsletters, and webinars on AI and Microsoft topics. Empower IT reports 200+ clients, 1,000+ completed projects, 5.0 stars across 71 Google reviews, ISO 27001 certification (January 2025), ACSC Partner Program membership (2024), Microsoft Modern Work Solutions Partner status, and three consecutive CloudTango Top 50 MSP rankings (2023, 2025, 2026). The firm remains founder-led, with Salim Sukari as Managing Director since 2022, and is wholly independent with no disclosed external funding.
Empower IT Solutions firmographics
Firmographics- Name
- Empower IT Solutions
- Legal name
- Empower IT Solutions Pty Ltd
- Website
- https://empowerit.com.au
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Empower IT Solutions is an Australian-owned managed services provider founded in 2004 in Parramatta, NSW, delivering outsourced IT, cybersecurity, cloud, and AI integration services to small and mid-market businesses nationwide through tiered monthly subscriptions and project-based consulting.
- Ownership category
- akta.pro rank
Empower IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Network Performance Management & Observability Services (BPAEAEAH), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Empower IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Parramatta
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Empower IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Full-service managed IT support delivered at a fixed monthly rate. Services include workstation/server management, network management, backup management, vendor management, and ongoing monitoring and maintenance. Revenue is recurring subscription-based with tiered packages (Essential, Manage, Co-Managed) plus add-on services.
- IT Security Services: Comprehensive cybersecurity services including network security, email security, data security, penetration testing, dark web monitoring, and cloud backup. Can be standalone or bundled with managed services.
- Business Solutions: Technology consulting and implementation services including Dynamics 365 Business Central, IT Strategy and Roadmap Planning, VoIP/business phone systems, and cloud migration services. Typically project-based professional services.
- AI Consulting Services: AI strategy, advisory, business readiness assessments, and implementation services for Microsoft Copilot, ChatGPT, Claude, and custom AI agents. Includes governance frameworks and adoption roadmaps.
- Hardware and Software Procurement: Procurement of hardware (servers, workstations, laptops), software licenses, and vendor management through partner relationships with Microsoft, Cisco, Dell, Lenovo, HP, and others.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential tier for small businesses up to 10 staff requiring minimal IT support |
| Subscription | Monthly | Manage tier for medium-sized businesses with ongoing IT support needs |
| Subscription | Monthly | Co-Managed IT for larger businesses with internal IT teams |
| Subscription | Monthly | Add-on Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Empower IT Solutions product offering
Product offeringCore offering
Empower IT Solutions is an Australian managed services provider that delivers outsourced IT support including proactive workstation, server, and network management, cybersecurity services, cloud infrastructure, and AI consulting. Core offerings span tiered managed IT packages (Essential, Manage, Co-Managed) at fixed monthly rates, ISO 27001 certified security services covering network, email, data, and web protection, and Microsoft 365 / AI implementation services built around partnerships with Microsoft, Cisco, Sophos, Dell, and Veeam.
Product overview
Empower IT Solutions offers a unified managed services portfolio combining core managed IT services with specialized security, cloud, AI, and productivity solutions. The core offering includes tiered managed IT packages (Essential, Business Unlimited, Co-Managed) providing proactive IT support, service desk, and infrastructure management. This core is augmented by dedicated security services (network, email, data, web security, dark web monitoring, penetration testing), cloud services (private cloud, migration, Office 365), AI for Business solutions (Microsoft Copilot, ChatGPT, Claude, custom AI agents), and business applications (Dynamics 365, VoIP, business phone systems). The portfolio is tied together through ISO 27001-certified processes and ACSC-aligned cybersecurity practices.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Full outsourced IT function providing Australian-based service desk, remote and telephone support, server and infrastructure management, backup management, vendor management, and proactive monitoring at a fixed monthly rate. Includes 5-step methodology: Strategy, Design, Transition, Operation, and Service Improvement.
- Business Essentials Package Entry-level managed IT package for small businesses with up to 10 staff requiring minimal IT support. Includes all standard managed service inclusions plus 3 hours of phone or on-site support per month and a free gap analysis at a fixed monthly rate.
- Business Unlimited Package Managed IT package for medium-sized businesses with ongoing IT support needs and multiple servers, networks, or sites. Includes unlimited remote phone support, Australia-based IT experts, and comprehensive server/network/site management.
- Co-Managed IT Services IT support service for larger businesses with internal IT teams needing backup support staff or specialized expertise. Provides access to customized platforms, tailored scope of works, and supplemental services for internal IT departments.
- IT Security Services Comprehensive cybersecurity services delivered through ISO 27001 certified processes, including employee training, disaster recovery, backup systems, antivirus software, next-generation firewall protection, and security stack including network, email, data, web, dark web monitoring, and penetration testing.
- AI for Business AI-powered solutions for business operations including Microsoft Copilot, ChatGPT, Claude, AI automation platforms, and custom AI agents. Includes expert advisory, AI strategy development, implementation, governance frameworks, and integration with Microsoft 365 and existing business systems.
- Dynamics 365 Business Central Microsoft Dynamics 365 Business Central implementation including consultation, CRM migration, customization, platform integrations, maintenance and support for unified customer experience and ERP management.
- Business Phone System & Internet VoIP business phone systems and internet connectivity using Cisco, Skype, and 3CX platforms. Unified communications covering instant messaging, video calls, conferencing, and online meetings.
- Private Cloud Dedicated controlled cloud environment for performance and security. Manages servers, networks, PCs, and IT infrastructure with system patches, upgrades, monitoring, and user management included.
- Cloud Migration Cloud migration services including on-site to cloud transfer, cloud-to-cloud migration, application and data migration, and removal/disposal of in-house IT hardware.
- Office 365 for Business Microsoft Office 365 implementation and migration delivered through a certified Microsoft partnership. Covers email/calendar migration, advanced security features, secure cloud storage, and file access from anywhere.
- IT Strategy and Roadmap Planning IT strategy development and roadmap planning including disaster recovery planning, business continuity, IT road mapping, testing, and optimization of IT entities aligned to business goals.
- Employee Portal Online HTML5-based intranet enabling collaboration between mobile employees and head office.
- Employee Leave Management Web-based solution for logging, tracking, and managing employee leave using Microsoft SharePoint on O365.
- Client Portal Private and secure web application for sharing calendars, documents, notices, and project information with clients, partners, and vendors.
- Project Expenses Management Software for coordinating and managing project parameters including budget approvals, expenses, hardware/software licensing costs, client invoicing, and outstanding payments.
Quantifiable outcome
- Reduced IT infrastructure costs through predictable monthly pricing model
- +3 more outcomes
Companies that use Empower IT Solutions
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles4 records
Empower IT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability7 records
Feature4 records
Empower IT Solutions partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and standard.
- MicrosoftcoreMicrosoft Partner with Modern Work Solutions Partner designation. Specializes in Microsoft 365, Teams, SharePoint, OneDrive, Dynamics 365, Power Platform (Power BI, Power Apps), and Azure services. Provides AI consulting for Microsoft Copilot deployment.
- SophoscoreGold Partner status for Sophos endpoint, firewall, and managed detection and response (MDR) solutions. Part of layered security services offering.
- CiscocoreCertified partner for designing, deploying, and managing Cisco networking, collaboration, and security infrastructure.
- Dell EMCcoreDell Authorised Solution Provider for sourcing, configuring, and supporting Dell servers, storage, and workstations with vendor warranty pathways.
- LenovostandardLenovo Partner for procuring and managing Lenovo desktops, laptops, and servers with lifecycle services and vendor escalation support.
- HPstandardHP Partner for supplying, configuring, and supporting HP servers and workstations across client infrastructure deployments.
- VeeamcoreVeeam Partner implementing and managing Veeam backup and replication for business continuity and disaster recovery outcomes.
- 3CXstandard3CX Partner for designing, deploying, and supporting 3CX VoIP and unified communications systems for business telephony, cloud or on-premises.
- AsusstandardAsus Partner for sourcing, configuring, and supporting Asus laptops, desktops, and hardware with procurement and lifecycle services for clients.
- Australian Cyber Security Centre (ACSC)coreMember of ACSC Partner Program with access to national threat intelligence and cybersecurity advice used to strengthen client protection. ACSC Essential Eight framework integrated into all managed services engagements.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
Empower IT Solutions competitors and assessment
Company assessmentBroad incumbents
- Infosys (Australia): Global IT services and consulting firm with Australian operations spanning managed services, cloud transformation, AI, and digital workplace. Comparable on Microsoft Copilot and AI delivery, but enterprise-focused with far greater scale.
- Datacom: One of Australia's largest IT services companies (Australia and New Zealand) with end-to-end managed services, cloud, security, and consulting across enterprise and government. Overlaps in managed IT and cloud but at significantly larger scale and broader portfolio than Empower IT.
- DXC Technology (Australia): Global IT services firm with a substantial Australian footprint covering managed IT, cloud, security, and modern workplace services. Comparable in Microsoft-aligned managed services, but operates at vastly larger scale with multi-national enterprise customers rather than SMB focus.
Direct peers
- Brennan IT: Australian managed services provider headquartered in Sydney, serving mid-market and enterprise clients across Australia with managed IT, cloud, and cybersecurity offerings. Directly comparable in customer segment (Australian SMB/mid-market), managed IT service model, and Microsoft-aligned technology stack.
- Air IT: UK-based managed services provider delivering managed IT support, cloud, cybersecurity, and Microsoft 365 services to UK SMBs. Comparable tiered managed services packaging, Microsoft-centric stack, and IT security as a core bundled offering (similar to Empower IT's Protect suite).
- Logical IT Solutions: Australian managed services provider based in Sydney delivering outsourced IT support, cloud services, and cybersecurity to SMBs. Closely comparable in target customer (Australian SMBs), service portfolio breadth (managed IT, cloud, security), and Microsoft 365 focus.
- Nexon (Vocus): Australian mid-market managed services and IT consulting firm offering managed IT support, cloud, and Microsoft 365 services across Australia. Comparable SMB/mid-market segment, recurring managed services revenue model, and Microsoft-centric stack.
- Excis Australia: Managed IT services and IT outsourcing firm with operations across Australia providing managed services, cloud, and on-demand IT support to mid-market organizations. Comparable managed services delivery model, recurring revenue structure, and tiered service packages.
- CyberCX: Australia's largest dedicated cybersecurity services firm offering managed detection and response, security advisory, and integrated managed services. Directly comparable for Australian cybersecurity and managed services coverage, particularly given Empower IT's ISO 27001 and ACSC-aligned posture.
Emerging players
- Secura (now part of Eviden): Cybersecurity services firm offering penetration testing, security assessments, ISO 27001 advisory, and managed security services. Comparable to Empower IT's security services portfolio (ISO 27001, pen testing, dark web monitoring) and would-be partner or acquirer in the security space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Empower IT Solutions social profiles
Digital presenceEmpower IT Solutions compliance and trust
Trust signalCompliance11 records
Empower IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Empower IT Solutions leadership team
Management profileNumber of profiles
Profiles2 records
Empower IT Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
Empower IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Empower IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Empower IT Solutions
What does Empower IT Solutions do?
Empower IT Solutions is an Australian managed services provider that delivers outsourced IT support including proactive workstation, server, and network management, cybersecurity services, cloud infrastructure, and AI consulting. Core offerings span tiered managed IT packages (Essential, Manage, Co-Managed) at fixed monthly rates, ISO 27001 certified security services covering network, email, data, and web protection, and Microsoft 365 / AI implementation services built around partnerships with Microsoft, Cisco, Sophos, Dell, and Veeam.
Is Empower IT Solutions a public or private company?
Empower IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Empower IT Solutions founded?
Empower IT Solutions was founded in 2004. It employs 11 to 50 people.
Where is Empower IT Solutions based?
Empower IT Solutions is headquartered in Parramatta, Australia, in the Oceania region.
How does Empower IT Solutions make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Security Services, business Solutions, AI Consulting Services and hardware and Software Procurement.
Who are Empower IT Solutions's main competitors?
Broad incumbents on record are Infosys (Australia), Datacom and DXC Technology (Australia). Direct peers are Brennan IT, Air IT, Logical IT Solutions, Nexon (Vocus), Excis Australia and CyberCX. Secura (now part of Eviden) is listed as an emerging player.
Does Empower IT Solutions have an API?
No public API is recorded for Empower IT Solutions.
What industry is Empower IT Solutions in?
Empower IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7373.