Computer Repair Doctor

What Computer Repair Doctor does

Computer Repair Doctor is a private, single-location electronics repair business headquartered at 14488 Cedar Road in Cleveland, Ohio, founded as a walk-in service store and operating under founder/CEO Matt Ham. The company offers repair, upgrade, and customization services across iPhones, Android phones, tablets (including iPad), laptops and desktops, Apple Watches, and game consoles (PlayStation, Xbox, Nintendo). Service offerings include screen and battery replacement, charging port repair, motherboard and component-level soldering work, water-damage cleaning, and data recovery, supported by a 1-year warranty on standard repairs and same-day turnaround for many common repairs.

The core technology stack consists of standard electronics repair tooling with OEM and OEM-equivalent replacement parts. Beyond repair, the firm operates custom gaming PC build services in three published tiers ($600-$900, $900-$1,400, and $1,500-$2,500+), liquid glass screen protection with warranty coverage, malware defense, buy/sell of pre-owned computers, and an online instant quote tool providing transparent pricing before walk-in. A Shopify-based e-commerce store for devices and 3D printing products is under development.

The business operates a direct-to-consumer retail model: customers arrive at the storefront or call (216) 333-1192 for estimates, with online channels (instant quote, blog/SEO, Google reviews, Facebook, Yelp, SMS) supporting top-and-mid-funnel acquisition and price transparency. Revenue is generated one transaction at a time through professional service fees, hardware sales (custom builds, pre-owned machines, accessories), and protection plans, with all work performed at the single Cleveland location. The company is privately held, founder-owned, and has no disclosed institutional capital or expansion beyond the current single site.

Name

Computer Repair Doctor

Legal name

Computer Repair Doctor

Website

https://computerrepairdoctor.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Computer Repair Doctor is a single-location Cleveland, Ohio electronics repair shop offering iPhone, Android, tablet, computer, Apple Watch, and game-console repair plus custom gaming PC builds. It serves individual walk-in consumers, students, and local gamers through its storefront, phone, and online instant-quote channel.

Ownership category

akta.pro rank

Product category

Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industries

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ), Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD)

Keywords

• Electronics repair services
• Smartphone repair
• Computer repair
• Custom gaming PCs
• Data recovery services

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Device Repair Services: One-time repair fees for smartphones (iPhone, Android), tablets, computers, Apple Watch, and game consoles. Services include screen replacement, battery replacement, charging port repair, data recovery, and component-level repairs. Payment due upon completion of repair.
2. Custom PC Builds: Custom gaming PC builds with pricing tiers ranging from $600-$900 (entry-level), $900-$1,400 (mid-range), to $1,400-$2,500+ (high-end). Includes 1-year warranty on parts and labor. Financing options available.
3. Screen Protection Products: Sale of screen protectors and protection products including liquid glass screen protection with warranty options.
4. Estimates and Diagnostics: Reliable paid estimates for device diagnosis. Some non-standard devices may require a quoted estimate fee. Over-the-phone estimates are non-binding.
5. Liquid Glass Screen Protection: Liquid glass screen protection application service with warranty options covering accidental screen damage. Two tiers available: coverage up to $100 and full accidental damage coverage.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Computer Repair Doctor is a Cleveland, Ohio-based electronics repair service founded in 2013 that fixes smartphones (iPhone and Android), tablets, laptops, desktops, Apple Watches, and game consoles. The company also offers custom gaming PC builds, data recovery, hardware upgrades, virus and malware removal, and phone and tablet customization such as custom colors and engravings, along with liquid glass screen protection.

Product overview

Computer Repair Doctor is a local repair shop offering device repair, upgrade, and customization services. The company operates a single-location service model in Cleveland, OH, providing repairs across multiple device categories including iPhone, Android phones, tablets, computers (laptops and desktops), Apple Watch, and game consoles. Additional services include custom gaming PC builds in three price tiers, computer and phone/tablet upgrades (storage, RAM, cooling, custom colors, engravings), data recovery, screen protection products, malware defense, and a buy/sell program for pre-owned computers. An e-commerce store for devices and 3D printing products is under development.

Differentiator

Problem solved

Functional benefit

Products and services

• iPhone Repair
• Android Phone Repair
• Tablet Repair (iPad)
• Laptop and Desktop Computer Repair
• Apple Watch Repair
• Game Console Repair
• Custom Gaming PC Build
• Data Recovery
• Computer Hardware Upgrades
• Phone and Tablet Customization
• Liquid Glass Screen Protection
• Virus and Malware Removal
• Pre-Owned Computer Sales

Quantifiable outcome

• Same-day iPhone screen repairs completed in under an hour for standard models
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• uBreakiFix (Asurion): Largest U.S. consumer electronics repair chain operating walk-in storefronts across phone, tablet, computer, and console categories. Most directly comparable to CRD on core service menu, walk-in model, and warranty-backed repairs; differs in scale and corporate backing via Asurion.
• CPR Cell Phone Repair: Franchised consumer electronics repair chain with similar multi-device service offerings (phones, tablets, computers, game consoles) and walk-in retail counters. Comparable franchise/storefront economics and target customer (individual consumers, SMBs) to CRD.
• Batteries Plus: National specialty retailer that has expanded into phone, tablet, and computer repair alongside its core battery business. Closely comparable service menu and walk-in retail-store model to CRD, with broader footprint and brand recognition.
• Cellairis: Mall-based and storefront phone-accessories-and-repair chain that performs same-day screen repairs and device accessories sales. Comparable to CRD's walk-in phone/tablet repair focus, though skewed more toward mall kiosk deployment.
• Experimac: Apple-focused refurbishment, repair, and resale franchise with retail showrooms. Comparable in-store service model and warranty-backed repair offering, with narrower device focus (Apple ecosystem) than CRD's multi-OEM coverage.
• Mission Repair: Mail-in and in-store consumer electronics repair service covering iPhones, iPads, and Macs with OEM-level parts. Comparable multi-device repair capability and warranty terms, with a more developed mail-in distribution model versus CRD's walk-in focus.

Broad incumbents

• Geek Squad (Best Buy): In-store and in-home electronics repair arm of Best Buy covering phones, computers, and home tech at scale. Comparable on consumer electronics repair services, but as part of a much broader retail portfolio with nationwide infrastructure versus CRD's single store.
• Apple Authorized Service Providers: Manufacturer-aligned service network handling iPhone/iPad/Mac warranty and out-of-warranty repairs with OEM parts. Competes with CRD specifically for high-ticket Apple device repairs and benefits from authorized-program access CRD does not disclose.

Emerging players

• Puls: On-demand mobile phone repair service that dispatches technicians to customer homes/offices. Comparable repair capability on smartphones, but uses a distributed technician model rather than retail-foot-traffic like CRD.

Others

• iFixit: DIY repair guides and tools retailer that empowers self-repair for consumers. Does not compete directly on repair services, but impacts the independent repair ecosystem by siphoning entry-level repairs that would otherwise go to shops like CRD.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/computerrepairdoctorcleveland
• LinkedInlinkedin.com/company/computer-repair-doctor

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Repair Doctor